Chilton Care Centre

Durham Road, Chilton, Ferryhill DL17 0EX
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9.7 53 Reviews
  • Chilton Care Centre, Ferryhill
Chilton Care Centre is in the former mining village of Chilton and the Mainsforth Collieries.

The purpose-built care centre specialises in residential and dementia care for older people.

There are 22 bedrooms upstairs and 18 bedrooms downstairs, each with the benefit of an en-suite shower room.

Chilton Care Centre organises regular activities enabling residents to pursue new and existing hobbies and maintain past times.

Staff work hard to ensure individuals retain their independence, privacy, dignity and way of life in a caring environment.

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Care Provided by Chilton Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Maxine Smith (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2006
    • Number of floors: 2

Funding & Fees Guide for Chilton Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,134 – £1,134
    • Self-Funded Residential Dementia Care £1,166 – £1,166
    • RESPITE Self-Funded Residential Care £1,134 – £1,134
    • RESPITE Self-Funded Residential Dementia Care £1,166 – £1,166
  • (these prices are only a guideline, please contact Chilton Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Chilton Care Centre Reviews (53)

Total of 53, showing 1-20
9.7

Chilton Care Centre has a Review Score of 9.7 (9.708) out of 10, based on 12 reviews in the last 2 years. Over all time Chilton Care Centre has 53 reviews.

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Review from Ian F (Son of Resident) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and service is fantastic.
They do a great job looking after and keeping the residents entertained. Keep up the great work.

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Review from Tony W (Son of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, attention and empathy shown to my father has been first-class by all in this care facility. I cannot thank the manager and all of her team enough. The understanding that everyone shows and care taken through my father's illness and condition is of the highest standard.
Thank you all.

Reply from Maxine Smith, Manager at Chilton Care Centre

Many thanks for a wonderful review I will surely pass this on to all the staff


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Review from Eoghan L (Resident) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall experience is excellent.

Reply from Robin Bennett, Regional Manager at Chilton Care Centre

Thank you for leaving a review for Chilton Care Centre. I will ensure the team receive your feedback.


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Review from Miriam G (Resident) assisted by family/friend published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Feel at home. Staff very helpful. Could do with more ice cream. Food nice, with good variety. Love my room.

Reply from Maxine Smith, Manager at Chilton Care Centre

Thank you for your kind review, I will be sure to pass on to staff.


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Review from Julie B (Niece of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visit Auntie weekly, she has settled in the home at the age of 97 after always previously living alone. She seems very happy and content and her care and treatment is wonderful. All the staff make every effort to make them comfortable.

Reply from Maxine Smith, Manager at Chilton Care Centre

Thank you for your kind review I will pass on to the staff.


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Review from A P (Daughter of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mom's been a resident at the home since October 2022 and I was really concerned about how well she would settle giving up her bungalow was such a hard decision. A few weeks later I couldn't have asked for a better place for her to live. The caring, friendly and attentive care she has received is
excellent, giving me the reassurance I really needed. She's settled really well and is very happy with the staff/home.

Reply from Maxine Smith, Manager at Chilton Care Centre

Thankyou for your kind review I will pass this on to the staff who will I'm sure be delighted.


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Review from K C (Friend of Resident) published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are lovely and helpful. My friend is always being fed, with lots of fluids offered throughout the day. I love to chat to the other residents on my visit. My friend seems to be happy and has settled in well to the home. It is a homely atmosphere, in the communal area and in the bedrooms, as they
can add their own touch to the bedrooms to make them feel more at home. All the other residents seem happy too. I love to visit.

Reply from Maxine Smith, Manager at Chilton Care Centre

Thank you for your kind review, I will pass it on to staff.


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Review from P R (Son of Resident) published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother went into the care home after leaving hospital and has decided to stay there, she enjoyed it that much. It's like she has been given a new lease of life which is great to see because she is 82 and is very poorly. They certainly know how to look after them.

Reply from Maxine Smith, Manager at Chilton Care Centre

Thankyou for your review it is much appreciated, I will pass this onto the staff.


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Review from Linda P (Daughter of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely care centre, amazing staff. Nothing is too much trouble. They are friendly and approachable. As a family, we are always welcome. Staff are passionate about what they do for the residents. The centre is immaculately clean.

Reply from Maxine Smith, Manager at Chilton Care Centre

Many thanks for your kind review, I will be sure to let all the staff know.


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Review from Jillian P (Daughter of Resident) published on 6 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both parents moved into Chilton Care Centre in September and are now permanent residents. The team are fantastic, providing personalised care and support. I have had the privilege of spending quite some time with my parents so have experienced all the different team members and I include 'back of house
' staff in my comments. They have taken time to know both parents as individuals and their likes/dislikes/interests/backgrounds. I love that my mam continues to be 'dressed' every day in her coordinating outfits. I'm delighted that more activities are being delivered and know this is making a difference. Dad initially kept telling me that they were in a local hotel - as it was a 4 star one that indicates his appreciation of the surroundings, staff and food. Both parents' nutrition and hydration is really important and has improved whilst being resident. Food's cooked on the premises and is delicious. I can relax knowing my parents are safe, being well cared for and most importantly are happy.

Reply from Maxine Smith, Manager at Chilton Care Centre

Thank you so much for your kind review. I will be sure to pass on your appreciation to the staff.


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Review from David G (Son of Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam entered this care home in May 2021 due to not being safe at home, even with four times-a-day home care visits. She settled in immediately and during her final twenty-two months spoke nothing but highly of the staff and care she received. As a family, we are eternally grateful for the care and dignity
that she was given during her final time with us. I am in no doubt that her life was extended by the care she received in this wonderful care home and its amazing staff. Would highly recommend. Thank you.

Reply from Maxine Smith, Manager at Chilton Care Centre

Thank you for your kind review, I will be sure to pass it on to the staff.


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Review from G A (Son of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my dad receives is always personal and of a high standard. They know him and his ways and needs. Dad can sometimes be grumpy but is always understood by the carers.
Communication is of a very high standard and on many levels, goes above and beyond expectations.
I'm very happy with Dad's care
and more importantly, he's happy.

Reply from Maxine Smith, Manager at Chilton Care Centre

Thank you for your kind review, I'm sure the staff will be delighted to hear this. Many thanks.


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Review from Jane G (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chilton Care Centre offers a very caring and professional service to the service users and is always helpful and friendly towards family - they keep us in the loop and quickly alert us to any falls or concerns they have. My mother is very happy in Chilton Care Centre, everything is good - staff, food
and activities. The family feel reassured that Chilton Care Centre is the right place for Mam.

Reply from Maxine Smith, Manager at Chilton Care Centre

Thank you for your kind review, I will be sure to pass this on to the staff.


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Review from Elaine R (Daughter of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very helpful in easing the transition for Mam to settle into her new surroundings.
They create such a friendly atmosphere and I've noticed how they are attentive to an individual's needs.
The maintenance service was exceptional in making Mam's room a comfortable home from home environment.
Can't
thank them enough for their care and attention.

Reply from Maxine Smith, Manager at Chilton Care Centre

Thank you for your kind review and I will be sure to pass it on to the staff.


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Review from Kath G (Daughter of Resident) published on 16 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased my dad is at Chilton Care Centre. The staff are all amazing with him and have made him feel at home. Nothing is too much trouble for them. Food is homemade, he really enjoys his meals, and his room is lovely and cosy. Cannot thank them enough for the care and support they give him.

Reply from Maxine Smith, Manager at Chilton Care Centre

Thank you for your kind review, I will be sure to inform the staff.


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Review from Helen W (Daughter of Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this care home. The care staff are amazing, they are the best I have ever seen and had dealings with. I work in a care home and the staff in Chilton Care Centre are 100% better than anywhere I have seen. The management are helpful and nothing is a problem to them. Truly amazing.

Reply from Maxine Smith, Manager at Chilton Care Centre

Many thanks for your amazing review, I will certainly pass this on to all staff.


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Review from John B (Son of Resident) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Girls are efficient and friendly. They make the home as relaxed as they possibly can. Mam has everything she needs and is well looked after.

Reply from Maxine Smith, Manager at Chilton Care Centre

Thank you for your kind review, I will be sure to let the staff know.


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Review from C G (Granddaughter of Resident) published on 25 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel forever grateful to Chilton Care Centre for the way they care for my nana. They are compassionate, understanding and brilliant at what they do. My nana thinks the world of so many of the girls now. Care work is exceptionally hard yet these angels do it with ease.
The manager is also fabulous,
keeping family in the loop when it comes to care, as well as genuinely caring about her residents and their experience.
Thank you to you all, from the carers to the chefs to the domestic staff- your hard work does not go unseen.

Reply from Maxine Smith, Manager at Chilton Care Centre

Thank you so much for your lovely review, I will be sure to pass this on to the staff who appreciate your support.


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Review from K B (Daughter of Resident) published on 3 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I simply cannot rate or recommend Chilton Care Centre highly enough. We have been going through one of the most difficult times and the manager and her team have supported us every step of the way and made us feel at ease. The support and care they provide are second to none and the facilities are excellent!
Would not hesitate to recommend Chilton to any family who is looking for a home from home for a loved one!

Reply from Robin Bennett, Regional Manager at Chilton Care Centre

Thank you for taking the time to leave such a lovely review. I will ensure the home manager and the team receive your feedback.


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Review from Christopher H (Son of Resident) published on 19 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Chilton Care Centre to be exceptional in everything they do, the staff I believe are second to none, they always go out of their way when I visit they are always very friendly and accommodating always a cup of tea if I want one regardless of the time and a biscuit of course, there’s always plenty
of activities for the residents which I find keeps my mother occupied and she certainly enjoys whatever is on, she’s always up for a dance or song and they always get the residents involved in certain activities. I find the room, my mother is in to be nice and spacious her own en suite, my mother certainly likes it here which is certainly half the battle knowing we can leave her and she’ll be looked after. I will never rate any care home with 5 stars, that is not a negative as such but can’t believe all care homes can charge what they do, for the residency especially if you are a paying resident, it certainly doesn’t pay to do well for yourself in life.

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Current Review Score: 9.7 (9.708)

Overview of Review Score

The Review Score of 9.7 (9.708) out of 10 for Chilton Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.708 for Chilton Care Centre is calculated as follows: ( (105 Excellents x 5) + (36 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 144 Ratings = 4.708

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chilton Care Centre is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Maxine

Maxine Smith

Job Title: Home Manager

Maxine is our brilliant home manager at Chilton. She is very experienced, and passionate about delivering first class care to all our residents.


Frequently Asked Questions about Chilton Care Centre

What types of Care is Chilton Care Centre registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Chilton Care Centre provide?

Palliative Care, Day Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Chilton Care Centre have?

There are 40 Single Rooms.

What are the Facilities & Services at Chilton Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chilton Care Centre to the centre of Ferryhill?

2.0 mile(s) as the crow flies, distance by road may be significantly further.