Review from D H (Granddaughter of Resident) published on 15 June 2022
Submitted via Website • Report

Overall Experience

Fantastic all-round care. Staff go above and beyond to ensure that service users are well looked after holistically, ensuring all needs are met. The staff treat the service users as their own family members and go above and beyond to make sure they feel safe and at home. Nothing is a problem. Staff

communicate effectively and regularly with family members and are there when needed.

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Review from Julie S (Daughter of Resident) published on 2 June 2022
Submitted via Website • Report

Overall Experience

Chilton Care Centre provides residents with the best care and attention. My mother is very happy in this home. I have no worries about her being in this care home. They provide regular entertainment for residents and are very attentive to residents needs.

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Review from G C (Daughter of Resident) published on 2 June 2022
Submitted via Website • Report

Overall Experience

My mam has been in Chilton Care Centre nearly a year, she is receiving the best care ever, she adores all of the staff and they think the world of her, it was her 80th birthday in April. A surprise party was arranged by the staff at the home, it was a brill day, they couldn’t do enough for us all. It’s

very rare if ever, we have to address any issues. All the family are very pleased with the care and compassion our mam is receiving. We are grateful to the manager and all of her staff.

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Review from Caroline R (Daughter of Resident) published on 24 May 2022
Submitted via Postal Card • Report

Overall Experience

I can't put into words how I would describe this care home, the change in my mam since she went there is excellent. She has a totally new lease of life since arriving there and I have finally got my old mam back thanks to the caring staff.

Reply from Maxine Smith, Manager at Chilton Care Centre

Thank you so much for your kind review, I will be sure to pass this on to the staff, this is really good to hear.

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Review from A H (Daughter of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience

Not being able to visit my 91-year-old mother over the last 2-years with Covid restrictions, I am very humbled by the care and professionalism of the staff in Chilton Care home. They have worked under some very difficult circumstances, which could not have been easy. I just want to show my recognition

of this, and I will remain forever grateful for the duty of care shown to my mother. Thank you.

Reply from Maxine Smith, Manager at Chilton Care Centre

Thank you so much for your very kind review, and I will be sure to pass this on to our staff, who will, I'm sure, appreciate the feedback.

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Review from F F (Husband of Resident) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience

My wife has been a resident for just over two years, and the care she has received has been second to none. The staff carry out their duties in a most professional manner blended with a touch of humour that puts their charges at ease. Any problems or needs that my wife has are communicated to me immediately.

I cannot praise the staff of the care home enough.

Reply from Robin Bennett, Regional Manager at Chilton Care Centre

Thank you for taking the time to share your wonderful experience with Chilton Care Centre with us. I will ensure your feedback is also shared with the team.

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Review from Michelle W (Daughter of Resident) published on 11 April 2022
Submitted via Postal Card • Report

Overall Experience

The home is always clean, the staff are always friendly and approachable. I am very happy with the care my dad is given and the respect shown to my dad's needs.
Thank you.

Reply from Maxine Smith, Manager at Chilton Care Centre

Thank you for your kind review I will be sure to pass on to the staff.

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Review from Adele C (Daughter of Resident) published on 1 February 2022
Submitted via Website • Report

Overall Experience

My mother has been a resident for a couple of years now, and I have to say that they go above and beyond in the care she receives. I also have had help with regards to questions on her care and know if I need anything at all that the staff are there for my mother as well as myself. Everyone who works

within this facility is friendly, caring and there whenever needed. I can not praise them enough for everything they do.

Reply from Maxine Smith, Manager at Chilton Care Centre

Thank you very much for your fantastic feedback; I will be sure to pass this on to the staff.

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Review from W T (Son of Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience

My father has been at Chilton Care Centre for three and a half weeks, and I have been very impressed since day one. Every member of staff I have met seems very professional, capable, considerate and kind. Nothing seems to be too much trouble, and the feedback regarding my father has been invaluable

- he is enjoying it.

Reply from maxine smith, manager at Chilton Care Centre

Thank you so much for your kind review; it is much appreciated.

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Review from Clive M (Son of Resident) published on 10 January 2022
Submitted via Website • Report

Overall Experience

Excellent care service, staff always very helpful and treat my father as if they actually do care for him and he is not just a number, definitely making a bad period of life much better for Dad and for us. We have found that any queries/problems we have raised have always been addressed effectively.

The help Dad receives is second to none and meals are very good.

Reply from Maxine Smith, Manager at Chilton Care Centre

Thank you so much for your very kind and welcome review, the staff will be delighted that their continuous work is recognised by family especially in the current situation around Covid.

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Review from R H (Wife of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience

Helpful and cheerful staff.

Reply from Maxine Smith, Manager at Chilton Care Centre

Thank you for your review, and if there is anything that we can do to help please do not hesitate to get in touch.

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Review from Beryl W (Daughter of Resident) published on 20 August 2021
Submitted via Website • Report

Overall Experience

Mother was transferred to Chilton Care Centre after being diagnosed with dementia which seems to be progressing rapidly. Her care is exceptionally good. She is cared for as if she was family, as all the residents seem to be. The home is clean, light and bright and everyone seems very happy, residents

and staff. Mam was 90 today and the home provided a singer followed by a beautiful afternoon tea and following negative tests the family were given the use of a private room with afternoon tea and Mam's cake. The room had been decorated with balloons and bunting, it was really fabulous. Overall, all of my siblings are very content that Mam is being very well looked after.

Reply from Maxine Smith, Manager at Chilton Care Centre

Thank you so much for your very kind review, I'm so pleased you all had a wonderful afternoon, the staff go above and beyond to ensure our residents are happy and well cared for.

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Review from Steve F (Son of Resident) published on 24 June 2021
Submitted via Website • Report

Overall Experience

Excellent staff who try their hardest to please the residents. Activities are fantastic and always try to involve everyone. The staff do an extremely good job in a very tough environment. Very well done.

Reply from maxine smith, manager at Chilton Care Centre

Thank you so much for your kind words, the staff work very hard to keep our residents happy.

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Review from Lynne L (Daughter of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience

The care and dedication shown by every member of staff is second to none.

Reply from Maxine Smith, Manager at Chilton Care Centre

Thank you Lynne your opinion is valued and I will pass it on to the staff.

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Review from Val W (Daughter-in-law of Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience

My mother-in-law has been a resident in Chilton Care Home since mid-January 2021 and has settled in surprisingly and remarkably well. I can only put that down to the excellent care given to her by all of the staff. She is always treated with kindness and consideration which is quite an achievement as

my husband and myself know how difficult she is to deal with. Many thanks for all the hard work you put in to make her twilight years happy ones.

Reply from Maxine Smith, Manager at Chilton Care Centre

Thank you so much for your kind review, I will be sure to pass this on to the staff.

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Review from Daniel B (Grandson of Resident) published on 12 February 2021
Submitted via Postal Card • Report

Overall Experience

My Grandma was treated awfully in another home, was in three weeks and caught Covid and was taken into hospital for stitches on a cut on the head, eye, horrific injury. But, now in Chilton Care Centre and doing much better. All staff are amazing, like angels. I cannot fault it. The care, dignity and

treatment are brilliant. Well done all at the home.

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Review from John M (Respite Resident) published on 1 February 2021
Submitted via Postal Card • Report

Overall Experience

I spent six days in Chilton Care Centre. From the moment I entered the home, I was treated like a king. Everything was spot on. I would not hesitate to go in again short term, or long term. I could write a book for all the good things about Chilton Care Centre.

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Review from M G (Daughter of Resident) published on 14 January 2021
Submitted via Postal Card • Report

Overall Experience

My mother has been here at this home all of lockdown and has been very well looked after throughout. All staff are extremely helpful, thoughtful and respectful at all times. Mother has nothing but praise for all they do.

Reply from Pauline Melville, Manager at Chilton Care Centre

Thank you so much for taking the time to send this, I am so happy and pleased to hear my staff are helpful and respectful at all times.

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Review from Denise R (Stepdaughter of Resident) published on 3 December 2020
Submitted via Website • Report

Overall Experience

All the staff at Chilton Care Centre took excellent care of my stepdad.
They are all genuine, lovely people, who care dearly about their residents, and are always there for the resident's family's as well. I would highly recommend this care home.

Reply from Pauline Melville, Manager at Chilton Care Centre

The team at Chilton Care Centre would like to thank you for this review and l would like to say we love all our residents as if they were our own and play a big part in our working life as well, your stepdad was a special man, to us all.

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Review from J C (Daughter of Resident) published on 10 June 2020
Submitted via Postal Card • Report

Overall Experience

My mother went into Chilton Care Centre just before the coronavirus pandemic began. I was very impressed with the organisation and dedication of the staff. Her arrival was very well managed, calm and considerate. The home locked down early, which was hard for us, but absolutely the right thing to do.

Unfortunately, Mam contracted Covid-19 and died two weeks later. Throughout, staff were professional, dignified and supportive, especially when I and my 95-year-old father couldn't visit. Strong management and dedicated staff are evident, but the way they treated Mam in her last days will never leave me.

Reply from Pauline Melville, Manager at Chilton Care Centre

Thank you for the kind words, Mam became part of our family and was loved and care for as if she were our own.

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Chilton Care Centre

Care Provided by Chilton Care Centre

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Funding & Fees Guide for Chilton Care Centre

Facilities