Chilton Care Centre

Durham Road, Chilton, Ferryhill DL17 0EX
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9.7 53 Reviews
  • Chilton Care Centre, Ferryhill
Chilton Care Centre is in the former mining village of Chilton and the Mainsforth Collieries.

The purpose-built care centre specialises in residential and dementia care for older people.

There are 22 bedrooms upstairs and 18 bedrooms downstairs, each with the benefit of an en-suite shower room.

Chilton Care Centre organises regular activities enabling residents to pursue new and existing hobbies and maintain past times.

Staff work hard to ensure individuals retain their independence, privacy, dignity and way of life in a caring environment.

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Care Provided by Chilton Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Maxine Smith (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2006
    • Number of floors: 2

Funding & Fees Guide for Chilton Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,134 – £1,134
    • Self-Funded Residential Dementia Care £1,166 – £1,166
    • RESPITE Self-Funded Residential Care £1,134 – £1,134
    • RESPITE Self-Funded Residential Dementia Care £1,166 – £1,166
  • (these prices are only a guideline, please contact Chilton Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Chilton Care Centre Reviews (53)

Total of 53, showing 41-53
9.7

Chilton Care Centre has a Review Score of 9.7 (9.708) out of 10, based on 12 reviews in the last 2 years. Over all time Chilton Care Centre has 53 reviews.

Overall Experience

  • 45
  • 8
  • 0
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Date Published

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41

Review from M T (Daughter of Resident) published on 2 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The patience and dedication from staff and management were absolutely fantastic. Could never thank people enough, through our bereavement.

Reply from Pauline Melville, Manager at Chilton Care Centre

Thank you so much for taking the time to complete the review at this very sad time.


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Review from S S (Friend of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Every time I go down, the staff are friendly and helpful. Nice and clean. Security is good. I would go in to live.

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Review from M D (Grandson of Resident) published on 18 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic care home and staff. A real sense of caring and homeliness. Cannot recommend enough.

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Review from N P (Relative of Resident) published on 10 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Manager and staff are always very helpful, making time not just for myself but others who come to the home to visit or stay. Always willing to support resident, showing respect at all times. The atmosphere is warm, welcoming and very friendly.

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Review from L J (Grandson of Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nanna was treated with dignity and respect in her final months at Chilton. I could never thank the staff enough, they are all angels.

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Review from Margaret L (Daughter of Resident) published on 12 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad went into Chilton Care Home at the end of January 2019. He only spent 6 weeks there before, sadly, passing away. I must say that the quality of care he was given there was 100%. The staff were lovely with him, he was cared for very well fed and made to feel happy, they had him singing and dancing.
Whenever I left him I always felt content and happy that he was ok. They really are like one big, happy family there. Very well done ladies.

Reply from Pauline Melville, Manager at Chilton Care Centre

I would like to thank you for the kind words and the lovely review.
Thank you, Pauline and Team Chilton.


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Review from Marion M (Daughter of Resident) published on 5 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was made welcome and was well looked after. All staff were friendly and made family welcome and they could not have done more than they did for my dad.
Lovely environment and atmosphere in Chilton Care Centre. Everyone is more than helpful and friendly. I made some friends with other residents
whilst dad was there.
My dad thought he was in a 5-star hotel family thanks to staff.

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Review from P F (Husband of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good and friendly care home. Management are always ready to listen.

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Review from D M (Son of Resident) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly kind staff.
Nothing is too much trouble.

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Review from James D (Son of Resident) published on 23 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in the care home for 5 months.
She has lived in Chilton all her life and I was pleased to keep her in the village where she has many friends and family.
The transition process from hospital was smooth and efficient and the settling in process worked well. I find the staff helpful
and approachable.

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Review from June C (Wife of Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was treated with excellent care, his needs were met with kindness and understanding.
Great kindness was also shown to me at all times during a very difficult period.

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Review from Christine R (Daughter of Resident) published on 15 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in the care centre are always pleasant, kind and considerate. Nothing seems to be a bother. I would recommend this care home to anyone.

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Review from Gordon K (Husband of Resident) published on 1 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am filling this in on behalf of my wife who is a resident at Chilton Care Centre, she suffers from Alzheimer's, Osteo Arthritis and COPD. I cannot fault the care she has received in the care home in anyway.

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Current Review Score: 9.7 (9.708)

Overview of Review Score

The Review Score of 9.7 (9.708) out of 10 for Chilton Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.708 for Chilton Care Centre is calculated as follows: ( (105 Excellents x 5) + (36 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 144 Ratings = 4.708

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chilton Care Centre is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

The Most Outstanding Care Group in the UK 2016

Recipient: St Philips Care Group

Date: Wednesday 01 Feb 2017 More details

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Meet the Team (1)

Maxine

Maxine Smith

Job Title: Home Manager

Maxine is our brilliant home manager at Chilton. She is very experienced, and passionate about delivering first class care to all our residents.