Church View

1 Main Street, South Church, Bishop Auckland DL14 6SL
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8.5 38 Reviews
  • Church View, Bishop Auckland
Church View care home, in Bishop Auckland, aspires to high standards of dementia care, thanks to a team of highly-skilled and qualified professionals working to modern care methods.

Carers are assisted by a comfortable living accommodation that is versatile to residents' own lifestyles, with good in-house entertainments and other activities to enjoy.

The requirements of the Care Quality Commission, with whom the service is registered for forty-five service users, is respected throughout the home's practices.

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Care Provided by Church View

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Paula Wood (Registered Manager)
  • Admission Criteria
    • NHS/LA/Private
    • Ages 65+
  • Room Information
    • Single Rooms (45)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1990
    • Last Refurbishment: 2025
    • Number of floors: 2

Funding & Fees Guide for Church View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,259 – £1,259
    • Self-Funded Residential Dementia Care £1,281 – £1,281
    • RESPITE Self-Funded Residential Care £1,259 – £1,259
    • RESPITE Self-Funded Residential Dementia Care £1,281 – £1,281

  • Fees may vary dependent upon assessment.
  • (these prices are only a guideline, please contact Church View to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time although they do ask that you respect the resident's protected mealtimes unless you are dining with or supporting your loved one with meal.


  • Parking

  • Free car parking on site,


Church View Reviews (38)

Total of 38, showing 21-38
8.5

Church View has a Review Score of 8.5 (8.538) out of 10, based on 9 reviews in the last 2 years. Over all time Church View has 38 reviews.

Overall Experience

  • 21
  • 16
  • 0
  • 0
  • 1

Date Published

38
5
6
9
29

Review from M D (Son of Resident) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Residents in the home seem settled and receive a good standard of care.
Staff are good and helpful.
The home is always clean and fresh.

Reply from Jason Parkinson, Manager at Church View

I would like to take the opportunity to thank you for your review.


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Review from R W (Wife of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was at Church View for respite to give me a break. My husband has Alzheimers.
A few weeks later he got much worse and I couldn't look after him anymore. I have no hesitation in choosing Church View for his permanent stay.

Reply from Melanie Auckland, Director of Operations and Compliance at Church View

Thank you for your kind words. It is our pleasure to care for your husband.


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Review from I T (Son of Resident) published on 26 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad stayed at Church View for respite from August for 2 weeks. The care was excellent, food very good and have some new friends. Staff were very friendly and engaging and I would recommend Church View wholeheartedly.

Reply from Jason Parkinson, Manager at Church View

Good morning, thank you for your feedback during your Fathers stay at Church View. I'm delighted you and your Father were very happy with the facilities and care within the home.


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Review from Carol B (Daughter of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother came to the care home 6 months ago. As an independent lady, it took a few months for her to settle in but that was expected to start with, however, she has settled in really well now and says the staff are great and she likes it there.
All the staff have been lovely and friendly to me. I
have the utmost respect for them as they are so patient and kind to my mother. I could not do their job and think they deserve to be paid more. Staff at the care home are specialised in dementia care and these skills are noticed by me. I know another resident in the home so it is good to pop in and see her too. Very friendly atmosphere. I highly recommend it for others.

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Review from Arthur M (Brother of Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found the management extremely helpful. All questions answered. Every one of the staff very friendly on visiting. I find the home has a very nice environment.

Reply from Melanie Auckland, Director of Operations and Compliance at Church View

Thank you for your comments and positive review.


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Review from Paul F (Son of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers come across as very compassionate and helpful. They always carry out their roles in a professional manner and are very approachable.

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Review from Paul B (Son of Resident) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently become a resident and during this traumatic time, the care home staff have been wonderful. They are always very friendly and welcoming and the care my mother is getting is second to none. We are so happy to have discovered this particular care home. As well as the professionalism
and kindness of the staff, the actual premises is so clean, warm and secure. We feel quite content in the knowledge that my mother is getting the best possible care and that she is now in a safe environment under the watchful care of the lovely staff.

Reply from Melanie Auckland, Director of Operations and Compliance at Church View

Thank you for your very positive review; our team strive to ensure high standards of care to our residents and their relatives at all times.


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Review from Ann O (Daughter of Resident) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mam has been in Church View for 4 1/2 years. She has dementia. My experience at Church View, where I visit most days is always an upbeat and happy one. The girls are always willing to do what is asked of them to keep my mam happy. Mam's room is always clean and tidy and the recent refurbishment is
fabulous. The manager is always asking if everything is Ok and the office staff are efficient and friendly. Altogether this is a lovely care home.

Reply from Melanie Auckland, Director of Operations and Compliance at Church View

Thank you for your positive review and kind comments. I note your comments regarding activities, we are currently developing an activity program in conjunction with our residents


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Review from James B (Brother of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have to travel 100 miles + to visit my sister. I have always been well received by all the staff and have the impression of professional outlook by all.
The care home has always been well maintained and probably the best in the area.

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Review from S S (Daughter of Resident) published on 14 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always pleasant and friendly. Nothing seems to be too much trouble if we ask for anything. Mum seems to be very well cared for. All the staff acknowledge Mum and always say hello to her as she passes them. Nice room, kept clean. Mum is always clean and dressed when my sister and I visit.

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Review from W L (Daughter of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam has been in Church View 3 and a half years. She is looked after well, any issues we have needed addressing are always sorted. As a family, we know mam is safe and clean in a professional environment.

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Review from Walt M (Son of Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The first experience of the nursing home is in itself very caring and homely. My mam's room is very adequate with a warm feel to it that address her needs. The staff are very efficient in their role, if something needs to be done, they go out of their way to see that it is done and going that extra
mile, very good customer needs. My wife and I very much appreciate the care from this nursing home, a good service is being provided. Thank you.

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Review from Christine N (Daughter of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It took a while but my mum eventually settled into the care home, that was because the staff were caring and patient with her. Everyone is treated with respect. The staff interact with the residents which is great.
They make activities fun and help the residents if they struggle with joining in. I
feel very happy that my mum is happy and content in her new surroundings.

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Review from M C (Wife of Resident) published on 27 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to say the care that the manageress and staff give is very good. Always helpful.

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Review from A I (Sister of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, caring staff, resident and rooms clean. If I have to go into a care home I hope it is as good as Church View.

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Review from J F (Wife of Resident) published on 11 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is well looked after. The staff are very helpful.

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Review from Ann W (Daughter of Resident) published on 14 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very good and helpful while mam was in there.

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Review from Barbara M (Daughter of Resident) published on 10 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We never thought dad would settle in a home but he seems to have settled here. The staff all seem to be friendly and kind towards him, even the cleaners. My dad is in the early stages of dementia and is incontinent after suffering a stroke. He wouldn't let carers look after him at home and we were finding
it very difficult. I think they do very good work there and I wouldn't hesitate in recommending the home to other people.

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Current Review Score: 8.5 (8.538)

Overview of Review Score

The Review Score of 8.5 (8.538) out of 10 for Church View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.849 for Church View is calculated as follows: ( (32 Excellents x 5) + (47 Goods x 4) + (15 Satisfactorys x 3) + (3 Poors x 2) + (9 Very Poors x 1) ) ÷ 106 Ratings = 3.849

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.689 Points relating to the number of positive Reviews for Church View is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9. 8 Positive Reviews ÷ 9 = 0.889

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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