Parklands Care Home

New Road, Crook DL15 8LN
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9.4 43 Reviews
  • Parklands Care Home, Crook
Parklands offers expert care within a pleasant living atmosphere, ideal for older people's care needs from 55 years, as well as welcoming adults with a learning disability and dementia.

Specialist hoists, baths and beds are in place to suit those with mobility issues, while the home supports healthy eating with a wide choice of homemade foods.

An active lifestyle is supported and needs are assessed regularly as part of a philosophy of care that is focused on the individual.

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Care Provided by Parklands Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Trims Gym Ltd
  • Person in charge
  • Bindy Kellett (Registered Care Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2013
    • Number of floors: 2

Funding & Fees Guide for Parklands Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £949 – £950
    • Self-Funded Residential Dementia Care £976 – £977
    • RESPITE Self-Funded Residential Care £949 – £950
    • RESPITE Self-Funded Residential Dementia Care £976 – £977

  • The above fees include the Service User's Stay, Care and Meals.
    Any other Services such as Hairdresser, Chiropodist, Tuck Shop for eg. have to be paid out of Personal Allowance. This should be handed to the Senior by the Responsible Person on the day of Admittance. We normally ask for at least £50.00 to cover all Services. this is recorded per Service User and kept in separate pouches.
    If you want to go away for the day and have no one to look after your family, or friend, we also provide Day Care (no Bedroom Allowance) which ranges from £80.42 to £91.12, this includes all meals and Care.
  • (these prices are only a guideline, please contact Parklands Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 24hr visiting is allowed, but if possible, avoid the busy times, ie. meal times:


    08:00 - 10:00 - Breakfast
    12:00 - 13:30 - Lunches
    16:00 - 17:00 - Tea


  • Parking

  • Limited Parking at the Care Home, but a car park next to the Care Home.
    When travelling:
    If the Care Home is on the right, turn right into the road immediately after the Park, the Care Home sign will be on the left. when turning into the driveway.
    If the Care Home is on the left, take the entrance on the left, immediately after the Care Home sign.


Parklands Care Home Reviews (43)

Total of 43, showing 1-20
9.4

Parklands Care Home has a Review Score of 9.4 (9.362) out of 10, based on 10 reviews in the last 2 years. Over all time Parklands Care Home has 43 reviews.

Overall Experience

  • 22
  • 15
  • 5
  • 0
  • 1

Date Published

43
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33

Review from Andrew W (Son of Resident) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

From the first day, it was evident that Parklands Residential Care Home stands out for its exceptional care and warmth. My mother has never been happier; her bright smile and stories of her days filled with singing and chatting with the team are heartwarming. The staff's dedication and genuine kindness
are unmatched. Every visit, we're greeted with a friendly offer of a hot drink and a consistently clean, well-maintained community area. The attention to detail and the pride the staff take in their work are truly commendable. We are deeply appreciative of the outstanding care and support provided, making Parklands Care Home a true home for our loved ones.

Reply from Deb Hollin-Gray, Administrator at Parklands Care Home

Thank you for your lovely review, we strive to do the best for our Residents.


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Review from Helen C (Daughter of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been an EMI resident since July 2022. She has received outstanding care throughout this period. She has formed some very strong bonds with seniors and carers and has some absolute favourites. Over this time she has mellowed and looks healthy, more relaxed, and well looked after, much better
than before she became a resident even at 94 years old. We know that she is not an easy person and never has been so that makes her present demeanour even more special and must have been achieved by the hard work of her seniors and carers.
She praises the food and obviously enjoys it. Her personal appearance is very good, being maintained so well by her carers and seniors and facilitated by an in-house laundry and hairdressing service.
We would highly recommend Parklands, not just for the facilities provided and the fantastic care she receives, but also for the thoughtfulness shown by carers and seniors to both her and us, her family.

Reply from Deb Hollin-Gray, Administrator at Parklands Care Home

Thank you for your lovely review. We strive to maintain the best we can for our Residents.


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Review from Linda P (Daughter of Resident) published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been in Parklands for 18 months now and I am happy with her care. She is well looked after though her behaviour at times can be trying. Mam has her own room and can have her own furniture if she wants it.
Admin staff have been extremely helpful when dealing with adult social care, etc.

Reply from Deb Hollin-Gray, Administrator at Parklands Care Home

Thank you for your review, we strive to keep up the good work.


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Review from J W (Daughter-in-law of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very helpful to us as a family and do their very best for the residents in their care. I am very grateful to them all.

Reply from Deb Hollin-Gray, Administrator at Parklands Care Home

Thank you for your review, we strive to do our best.


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Review from Donald S (Friend of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the good care and attention shown at Parklands. The alertness is impressive and also the unflappability of the staff and the leadership demonstrated.

Reply from Deb Hollin-Gray, Administrator at Parklands Care Home

Thank you for your positive review and lovely comments. We strive to achieve at all times.


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Review from S S (Niece of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at Parklands for 8 years. She is extremely well looked after, even though her behaviour at times can be very testing for the staff. The care is excellent, their level of patience, compassion, kindness and friendliness is wonderful. They are true professionals. The main building
is old but they have overcome this with bright, colourful decor. The whole building is kept very clean and fresh. Although my aunt would rather be at home, she is mostly content and relaxed. The food is freshly cooked on the premises, it is excellent. There are varied activities and entertainment. I cannot praise the staff at Parklands highly enough from cleaners, cooks, handymen, entertainment, admin, secretaries, carers and management. They go above and beyond for their residents. I am very grateful for their love and support.

Reply from Deb Hollin-Gray, Administrator at Parklands Care Home

Thank you for your lovely review. We aim to keep the good work up and continue to strive to better ourselves at all times.


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Review from P G (Son of Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent level of care; attention to detail, regulatory compliance, and family involvement. Always welcoming!

Reply from Deb Hollin-Gray, Head Administrator at Parklands Care Home

Thank you for your lovely review. We always continue to strive for the best.


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Review from Jill K (Daughter of Resident) published on 12 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having my Mam in Parklands has helped with a lot of worry as she is looked after and taken care of, plus she is safe. I am happy with most of the staff because if she is unwell I am contacted straight away and kept informed as the day goes on. I love there own private rooms as they have peace and quiet
if they are unwell and they are kept very clean. I am also happy with their meals.

Reply from Deb Hollin-Gray, Administrator at Parklands Care Home

Hello Jill, thank you for your review. We always take on board these reviews and continue to strive to improve.


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Review from Bryan R (Son of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is clean and tidy, with no bad smells or odours. The staff are attentive and have a good rapport with the people who are residing in the home. They are doing a good job and my father has no complaints.

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Review from A B (Resident) assisted by family/friend published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have been living here for more than 11 months. I am quite happy here. The staff are not always available, but when they arrive they do their best. The food is good and room service is also good.

Reply from Deb Hollin-Gray, Administrator at Parklands Care Home

Thank you for the lovely review. We will take your response into consideration and act on it.


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Review from E L (Son of Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In an ideal world, it would be great for the building itself to get an upgrade - more ensuite rooms, paint wall, new floorings etc, but the staff do a wonderful job, meaning I can't recommend Parklands highly enough.

Reply from Deb Parklands, Administrator at Parklands Care Home

Thank you for your positive review. We are looking to upgrade the building in the very near future, and your comments have been noted.


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Review from Elaine E (Wife of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been very well looked after. The food is excellent. He is happy with everything they do for him.

Reply from Deb Parklands, Administrator at Parklands Care Home

Elaine, thank you for your lovely review. We rely on feedback to improve our Service, where necessary. Merry Christmas and Happy New Year.


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Review from J S (Friend of Resident) published on 29 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic place from what I've seen myself the day care staff are amazing they were red hot running about in this really hot weather, I envy them it's a very warm home never mind them doing their jobs in it my hat goes off to them and I've seen the cuddles the service users get when they
are feeling abit upset I would recommend this place to anyone for the sake of the care staff for the quality of care they provide on a day to day basis well dome carers

Reply from Deb Parklands, Administrator at Parklands Care Home

Thank you for your ratings and positive comment I will pass this on to the carers.


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Review from M C (Daughter of Resident) published on 16 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Due to covid and being unable to visit until 2021 the carers were extremely caring to me with phone calls and settling my mom into Parklands.
Also mum gained weight due to varied diet of good lovely good meals.

Reply from Deb Parklands, Administrator at Parklands Care Home

Thank you for your lovely review. We wish you best wishes for Christmas and hope you have a Happy New Year.


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Review from Emma T (Daughter of Resident) published on 23 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is a resident at Parklands Care Home. She is happy at the care home and never has a negative word to say about the care she receives. Myself and my family are happy with the care that my mother receives at Parklands, and we have no concerns.

Reply from Deb Parklands, Head Administrator at Parklands Care Home

Thank you for your review, Emma.
We continue to uphold our standards, and are working hard to keep the Residents and Staff safe and can proudly say that we have not had Covid-19 in our Care Home.


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Review from Beth N (Granddaughter of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Updates have become slightly better due to a Facebook page, however, I wouldn't recommend. Poor staffing and poor handover when Gran went to the hospital.

Reply from Deb Parklands, Head Administrator at Parklands Care Home

Thank you for your response. The Carehome is now under new Management, onwards and upwards.


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Review from Ann W (Daughter of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been staying at Parklands for 22 months and has settled in quite nicely, mam is not a big eater but the food always looks and smells great. My husband and l are over the moon that none of the residents has tested positive for covid, for which we think the staff deserves everyone's thanks.
There have been a lot more activities over the past few months, which we learn about through the newsletters we receive. My mother still has her nightly gin and tonic which l know she has always enjoyed.

Reply from Deb Parklands, Head Administrator at Parklands Care Home

Dear Ann, thank you for your positive response. Your thanks will be passed onto the staff.


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Review from John H (Son of Resident) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to the Covid restrictions, I cannot comment on a lot of the options. However, from what I have observed, the care appears to be satisfactory.

Reply from Deb Parklands, Administrator at Parklands Care Home

Thank you for your review. We are looking forward to restrictions being lifted and welcoming the families back.


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Review from Paul A (Power of Attorney of Resident) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My Father-in-Law was in this care home, the care was a disgrace. I'm seeking legal action against the home, I can't say what it was for but the quality of care was disgraceful and is understaffed. I don't blame the staff, it's the manager who should be on top of things I transferred my father-in-law
to another home which was 100 times better.

Reply from Deb Parklands, Administrator at Parklands Care Home

Thank you for your response, we appreciate all feedback and sorry to hear about your experience at our Care Home. I wish to inform you that we have now had a change of Management, including the Manager and Head Administrator.


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Review from A G (Daughter of Resident) published on 15 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I had never had anything to do with care homes until my Mam had to go in. I'm very grateful for the care as it's 24 hours which is what my Mam requires. It gives me peace of mind knowing my Mam is cared for and I do feel the carers really do care for the residents.

Reply from Deb Parklands, Administrator at Parklands Care Home

Thank you for taking the time to complete the review, we appreciate your feedback.


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Current Review Score: 9.4 (9.362)

Overview of Review Score

The Review Score of 9.4 (9.362) out of 10 for Parklands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.462 for Parklands Care Home is calculated as follows: ( (63 Excellents x 5) + (48 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 119 Ratings = 4.462

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Parklands Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about Parklands Care Home

What types of Care is Parklands Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Parklands Care Home provide?

Palliative Care, Day Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Parklands Care Home have?

There are 42 Single Rooms.

What are the Facilities & Services at Parklands Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Parklands Care Home to the centre of Crook?

0.2 mile(s) as the crow flies, distance by road may be significantly further.