Parklands Care Home

New Road, Crook DL15 8LN
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9.4 43 Reviews
  • Parklands Care Home, Crook
Parklands offers expert care within a pleasant living atmosphere, ideal for older people's care needs from 55 years, as well as welcoming adults with a learning disability and dementia.

Specialist hoists, baths and beds are in place to suit those with mobility issues, while the home supports healthy eating with a wide choice of homemade foods.

An active lifestyle is supported and needs are assessed regularly as part of a philosophy of care that is focused on the individual.

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Care Provided by Parklands Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Trims Gym Ltd
  • Person in charge
  • Bindy Kellett (Registered Care Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2013
    • Number of floors: 2

Funding & Fees Guide for Parklands Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £949 – £950
    • Self-Funded Residential Dementia Care £976 – £977
    • RESPITE Self-Funded Residential Care £949 – £950
    • RESPITE Self-Funded Residential Dementia Care £976 – £977

  • The above fees include the Service User's Stay, Care and Meals.
    Any other Services such as Hairdresser, Chiropodist, Tuck Shop for eg. have to be paid out of Personal Allowance. This should be handed to the Senior by the Responsible Person on the day of Admittance. We normally ask for at least £50.00 to cover all Services. this is recorded per Service User and kept in separate pouches.
    If you want to go away for the day and have no one to look after your family, or friend, we also provide Day Care (no Bedroom Allowance) which ranges from £80.42 to £91.12, this includes all meals and Care.
  • (these prices are only a guideline, please contact Parklands Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 24hr visiting is allowed, but if possible, avoid the busy times, ie. meal times:


    08:00 - 10:00 - Breakfast
    12:00 - 13:30 - Lunches
    16:00 - 17:00 - Tea


  • Parking

  • Limited Parking at the Care Home, but a car park next to the Care Home.
    When travelling:
    If the Care Home is on the right, turn right into the road immediately after the Park, the Care Home sign will be on the left. when turning into the driveway.
    If the Care Home is on the left, take the entrance on the left, immediately after the Care Home sign.


Parklands Care Home Reviews (43)

Total of 43, showing 21-40
9.4

Parklands Care Home has a Review Score of 9.4 (9.362) out of 10, based on 10 reviews in the last 2 years. Over all time Parklands Care Home has 43 reviews.

Overall Experience

  • 22
  • 15
  • 5
  • 0
  • 1

Date Published

43
3
8
10
33

Review from Michelle F (Daughter of Resident) published on 20 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in residential care now for 18-months here. I know she joins in some of the activities as she used to love playing Bingo. The staff are very caring, and they are always very friendly to me whenever I visit. Nothing is any trouble for them. I really appreciate all the lovely staff
that work here.

Reply from Deb Parklands, Administrator at Parklands Care Home

Thank you for your positive review, we appreciate you taking your time to complete one.


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Review from Eric G (Son of Resident) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for over 2 years. She is aged 96 and was admitted from hospital after being deemed incapable of managing in her own home, where she lived alone. There were no near relatives living near enough to help. Despite initial difficulties, the care home staff were excellent and
helped her settle. The staff were caring and supportive and found a room in which she felt comfortable. Without the help of the staff, I would not have been able to provide the safe and comfortable environment which she now enjoys.

Reply from Deb Parklands, Administrator at Parklands Care Home

Thank you for your review, we appreciate your feedback.


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Review from Peter S (Son of Resident) published on 22 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Parklands for over two years. The care staff are all friendly, very patient and attentive and will go out of their way to attend to my father's needs. The accommodation is clean and safe and my father's bedroom is comfortable for him. My father has often commented on
how he enjoys the food on offer. There are a series of activities available to all the residents, although my father tends not to participate. I know my father is well cared for, and the home is always very welcoming to visitors.

Reply from Deb Hollin-Gray, Head Administrator at Parklands Care Home

We would like to thank you for this excellent review.
Thank you for saying that the Care Home is very welcoming to visitors. This is applicable when we are not on Lockdown, but at the present time, we do welcome Window Visits Only for anyone wishing to see their Relatives. If you do this, please adhere to Social Distancing and wear your Mask(s) at all times.


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Review from V P (Relative of Resident) published on 12 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family member has been a respite resident since December 2018 and will now be staying permanently. The staff at Parklands have all shown themselves to be extremely caring, thoughtful and go above and beyond to meet the needs of residents. The staff took time to know our relatives likes and dislikes
and make every effort to be kind and considerate at all times, we have witnessed this with our relative and other residents on every visit.

Reply from Eileen Jarmain, Registered Care Home Manager at Parklands Care Home

Thank you for your kind words and observations, they mean a lot to our staff. Kind Regards.


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Review from Lesley M (Friend of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and staff attitude are very good.
The only 'extra' that would be beneficial to patients who are mobile would be a secure outdoor area where they could be unattended.

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Review from B A (Husband of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything and everyone has been very good to my wife and myself.

Reply from Eileen Jarmain, Manager at Parklands Care Home

Thank you for your kind words.


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Review from J B (Daughter of Resident) published on 10 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When Mum needed EMI care we found Parklands Care Home through comparing homes and CQC inspection reports on Carehome.co.uk.
The decision to hand over Mam's care to someone else was one of the hardest things our family had to do but after meeting the care home manager, our first impressions of the care
home were very good. The atmosphere was calm and homely and we could see that everyone was well looked after.
The manager bent over backwards to make sure there would be a permanent bed available after the initial respite period to avoid another unsettling move for Mam.
All of the staff are fantastic - so friendly, caring and helpful. They take great care of Mam and also support and take care of Dad when he visits.

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Review from Sandra A (Daughter-in-law of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law has received the most wonderful care in all aspects during her stay in Parklands Care Home. I am very sorry she is returning home.

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Review from D C (Husband of Resident) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is quite alright. The only thing I disagreed with was the activities - there didn't seem to be much at first but there is now. The majority of staff are good but you can't expect everything to be perfect. I have no complaints.

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Review from Ronald D (Son of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly, always made to feel welcome. No concerns for my mother. Top quality service of staff.

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Review from Andrea W (Daughter of Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come to visit Dad when he is here on respite. Staff are all lovely and very friendly. Dad always says food is lovely and rooms are really clean.

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Review from BB (Daughter of Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the way my Mam is cared for.She is always clean and tidy and seems happy in herself when we visit. All of the staff and carers are always pleasant and helpful.

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Review from M B (Daughter of Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the care my mother receives. If there is ever a problem I am informed straight away. I am also happy with the plan that is in place.

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Review from Brian H (Son of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I find this care home very good for my father, he is 99 and has very few care needs.
When he does need assistance the staff are very capable and caring. They always keep is informed and up to date.

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Review from Carole S (Daughter of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is happy at Parklands Care Home. She now laughs all the time and talks very well and likes all the staff and residents.

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Review from Julie H (Granddaughter of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Parklands is a fantastic place for my Granda to live. The carers are lovely with him. Everyone so friendly. It is very homely. Any problems are sorted asap. Granda is very happy here.

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Review from D T (Son of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have found that since my mother entered Parklands nearly three years ago, the occupancy has doubled without seeing a marked addition to the staff.

Reply from Eileen Jarmain, Manager at Parklands Care Home

The occupancy of Parklands has indeed increased, along with the staffing levels. We are governed by CQC and must provide an appropriate level of trained staffing levels to holistically care for the client group we are registered to care for, however, I now plan to provide a daily staffing list which will be displayed for all visitors and clients to read and
would be more than happy to discuss any issues/concerns that any client /family member may have.
Kind Regards
Eileen Jarmain


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Review from James M (Nephew of Resident) published on 19 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As my aunt was not one of the easiest person to deal with, she had the usual resentment that most old people have of going into a home, the staff did a first class job in looking after her.
The night she died one of the senior carers gave me great support. I think this home does a first class job
in difficult circumstances. My aunt was in the home just over a year and I found the staff dedicated to their work.

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Review from David B (Son of Resident) published on 15 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent 4 weeks in Parklands after some time in hospital. Our initial impression of the care home was very good. We were impressed but the cleanliness, the rooms, the facilities and especially the food and the attitude of the staff. After my mother was admitted we were not at all disappointed
she improved rapidly both mentally and physically over the time she was there. The staff were unbelievably good, quickly building a caring relationship with the residents. I cannot praise the establishment and staff too much. I would certainly recommend the care home to anyone looking for a safe, friendly and professional home for placing a relative.

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Review from S B (Son of Resident) published on 1 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found every aspect of this care home excellent, it is the first time we have had to use such care and everybody has enabled our family to feel more comfortable in mind and ease our stress during a very difficult period.
Although we have only had temporary stay we will have no hesitation in using
Parklands for all our future short term or long term needs.

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Current Review Score: 9.4 (9.362)

Overview of Review Score

The Review Score of 9.4 (9.362) out of 10 for Parklands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.462 for Parklands Care Home is calculated as follows: ( (63 Excellents x 5) + (48 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 119 Ratings = 4.462

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Parklands Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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