Kings Court

14 Market Place, Barnard Castle DL12 8ND
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9.8 35 Reviews
  • Kings Court, Barnard Castle
Kings Court care home provides residential and respite care for older people. The team in County Durham takes pride in the high quality care they offer.

The lifestyle team organises activities, outings and events tailored to residents' needs and interests, and the home is also active in the close-knit community of Barnard Castle, taking part in local craft fairs as well as groups like the WI.

Previously the King’s Head hotel, the home benefits from character and charm; what used to be the hotel ballroom is now a lovely living space, and the spacious bedrooms are warm, bright and comfortable.

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Care Provided by Kings Court

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Hayley Coatsworth (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (37)
    • Single Rooms with ensuite Wet Room (34)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2003

Funding & Fees Guide for Kings Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,091
    • RESPITE Self-Funded Residential Care from £1,141

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
    care and support required by each individual. Premium rooms normally require an additional charge.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Kings Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Kings Court Reviews (35)

Total of 35, showing 1-20
9.8

Kings Court has a Review Score of 9.8 (9.812) out of 10, based on 22 reviews in the last 2 years. Over all time Kings Court has 35 reviews.

Overall Experience

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Date Published

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Review from C H (Relative of Resident) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my relative received in Kings Court was excellent. She was cared for with genuine affection and staff took their time to ensure they met her needs. During her time there she was involved in lots of activities, and seeing the photographs of her smiling and involved was a real pleasure. She was
well fed, had meaningful activities and was treated with dignity.
Though she recently passed away, staff showed her kindness right to the end and were supportive to family who were attending, taking the time to pay their respects. Their many kindnesses were really appreciated.

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Review from Yvonne T (Daughter of Resident) published on 14 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team continue to deliver excellent care to Mum. She has flourished since coming into King's Court and every member of the team is enthusiastic and positive whilst with the residents. I can't single any particular carer out as everyone seems to know Mum and understand her needs. She
enjoys being with her fellow residents and doing the various activities available which are many and varied. Mum always looks clean, tidy and well-dressed just as she would want. She enjoys the food and her room is well maintained although I think she only sleeps there, preferring to spend time in the lounge with her friends. Thank you, everyone, at King's Court, we very much appreciate the support, care and kindness you show mum.

Reply from Caprice Geisha, Home Manager at Kings Court

Thank you very much for taking the time to leave us feedback about your experience.
At Kings Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Andy B (Son of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy with the care and friendship my Mam has received from the staff at King's Court. She was really struggling at home before she moved in last year and is so much happier now. She receives fantastic care and has the support she needs to join in with lots of activities to keep her body and
mind active. The home is in the former King's Head Hotel in Barnard Castle Market Place, has good facilities and it is nice that the residents can watch all the comings and goings in the town from the lounge window.

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Review from K B (Daughter of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident here and I was so impressed with the facilities, the cleanliness and the friendliness of the staff. In the lounge area there was a choice of cold drinks for the residents to access at all times something that wasn't available at his previous care home. If my dad was in his room
the staff would check if he wanted a hot drink and would regularly check that he was ok with a bit of chat. Bringing my young children to see their Grandad was never an issue and the staff would chat with them making us all feel welcome. Overall, the staff were respectful, kind and caring.

Reply from Caprice Geisha, Reviews Team at Kings Court

Hi, thank you very much for taking the time to leave us feedback about your experience. At Kings Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Amy B (Daughter of Resident) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of Kings Court. Although quirky in design, it feels warm & homely with small touches standing out. The staff are second to none, every member of staff you meet greets you with a smile & makes you welcome. You can genuinely see they care about their residents, they treat
them with dignity & respect & like their own. They laugh with them, take time to listen to them & they truly 'know' their residents. My dad came to Kings Court this year from another care home where he was so withdrawn & deteriorating. Moving here was the best thing for him, we only wish we'd been able to do it sooner. His room was so lovely and homely & as a family it was lovely for us all to visit him somewhere he was happy & content. He loved all the staff & you watched the cheeky smile come across his face when he listened to their banter & when they joked along with him. They did their absolute best for him, they pushed for anything & everything to help him. He was truly happy here.

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Review from W R (Wife of Resident) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in Kings Court for only a couple of months but he was so happy to be there. Everyone was so patient, friendly and caring towards him. He was encouraged to participate in the varied activities which he enjoyed, and enjoyed the food which was just like home cooking. The building/rooms were
always clean and homely - very much a home from home environment. From my perspective, I found the staff professional, approachable and friendly. I was kept up to date with his progress/changes. They were quick to pick up when my husband was unwell /deteriorating and referred him appropriately. Nothing was too much trouble. His care was excellent . I can't praise King Court enough for their care, compassion and communication.

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Review from Sue S (Daughter of Resident) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kings Court is a "home from home" for our mum. She is very happy there and loves the staff. She loves to socialise in her own way and joins in with various activities. We are delighted with the new manager, who has not been in the position long. She is approachable, and nothing is too much trouble.
Thank you, Kings Court.

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Review from H B (Daughter of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't say and praise this home and staff enough. What a great place with pleasant caring staff and leadership. Nothing is ever too much bother and they are always so welcoming. As a family, we are so grateful for the care our mother has received over the past 2+ years. I would also like to say how accommodating
and caring they have been and continue to be towards our father who goes in almost daily. Thank you!

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Review from Sharon W (Daughter of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has just finished her 6-week respite stay after coming out of hospital, but after 3 weeks stay she has decided that she felt so well cared for that she is going to stay permanently. As a family, we feel Mum is back to herself, engaging well with other residents, enjoying all the activities but especially
enjoying the food.
Finally, thank you to all the staff (carers, admin, catering, housekeeping and maintenance|.

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Review from R H (Granddaughter of Resident) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only positive feedback for Kings Court. All staff are welcoming and approachable; nothing is too much trouble. Activities and events are varied and the way they encourage families to be involved is excellent. The care home has a homely feel and rooms are very generous.

Reply from Caprice Geisha, Reviews Team at Kings Court

Hi, thank you very much for taking the time to leave us feedback about your experience. At Kings Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from W G (Daughter of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly, patient and attentive. My mother enjoys the food and the atmosphere is very relaxed. The decor is homely and there are regular group activities and celebrations. I feel confident that my mother is well cared for.

Reply from Reviews Team, Reviews Team at Kings Court

Hi, thank you very much for taking the time to leave us feedback about your experience. At Kings Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Jack M (Son of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. Excellent communication. Keep us updated with things that are happening. Like home from home.

Reply from Caprice Geisha, Reviews Team at Kings Court

Thank you very much for taking the time to leave us a reveiw about your experience. At Kings Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Katy M (Daughter of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care my dad has received since being in the home is second to none. The staff are all lovely too.

Reply from Caprice Geisha, Reviews Team at Kings Court

Hi Katy, thank you very much for taking the time to leave us feedback about your experience. At Kings Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Donna T (Daughter of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't of found a better home.
Excellent staff.
Go above and beyond to make sure everything is ok.
Staff treat us like family.

Reply from Caprice Geisha, Reviews Team at Kings Court

Thank you very much for taking the time to leave us feedback about your experience. At Kings Court Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Graham M (Son of Resident) published on 2 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Many thanks to the dedicated staff of Kings Court. My mum has settled in there nicely and is now happy and safe. Nothing is too much for these wonderful folks; it's comforting to know that such a caring community exists in the very heart of Barnard Castle.

Reply from Reviews Team, Reviews Team at Kings Court

Hi Graham, thank you very much for taking the time to leave us feedback about your experience.
At Kings Court Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Melanie P (Daughter of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Kings Court as an emergency on the 26th of August 2023. He was only in for a few days before passing. Whilst he was there he received the greatest of care. He was well treated, they showed him great respect and dignity. He was clean and tidy. I couldn't have asked for better care.

Reply from Caprice Geisha, Reviews Team at Kings Court

Hi Melanie, thank you very much for taking the time to leave us feedback about your experience. At Kings Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Ian W (Son of Resident) published on 6 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, my mum is happy with the care home. However, what she is extremely frustrated about is the lack of activities run by the staff. Bingo once every work or so for one afternoon is insufficient to relieve the boredom.
Mum often asks to be taken out in her wheelchair to the local shops or simply
for a change of scenery, but the usual reply is that the staff are too busy to do so.

Reply from Samantha Debenham, Reviews Team at Kings Court

We are pleased that your mother is happy with the care she is receiving at Kings Court care home; however, we are disappointed to hear she is frustrated with the level of activities offered. Our lifestyle team provide a selection of activities for residents each week, and whilst they work hard to run activities that appeal to everyone’s interests, this is not always possible. We will always listen to residents’ feedback on the activities schedule and will adapt to suit their preferences wherever possible. We are actively recruiting for more Lifestyle team members, which will allow us to support residents with more frequent trips outside of the home; however, our current team will support residents to leave the home whenever they are able to.


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Review from J S (Daughter of Resident) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have felt an overriding sense of relief and happiness since we found Kings Court in March. Having viewed many homes, we knew as soon as we walked in the door that this was the one. The way in which my mother-in-law is treated, the compassion, humour, dignity and love is second to none. Before her
admission, she was angry, aggressive and a danger to herself. Now, through their deep investment in understanding her needs, she is calmer, and content and has become a valued resident. The highlight in recent weeks was receiving a photo of her getting her "resident of the week" award. The joy on her face sums it all up. What a very special place this is.

Reply from Reviews Team at Kings Court

Thank you very much for taking the time to leave us feedback about your experience.
At Kings Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team.


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Review from D M (Son of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am generally satisfied with your service. My only complaint is my mother's lack of hair-dressing and her fingernails; she's never had long hair in the sixty years I've been alive.

Reply from Samantha Debenham, Reviews Team at Kings Court

We are glad to hear that you are generally satisfied with your mother’s care. Residents living at the home have access to our in-house salon, with a local hairdresser visiting regularly and offering a range of services. Other visiting healthcare professionals offer personal care services and our care staff offer nail cutting. Whilst these services are available and encouraged, we respect residents’ right to decline these.


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Review from Helen F (Daughter of Resident) published on 7 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff deserve a pay rise! I can’t fault anything at this moment in time. I can talk to any of the staff about anything.
The only thing I have to add is another activities member of staff.
All staff are lovely.

Reply from Holly Cole, Reviews Team at Kings Court

Hi and thank you very much for taking the time to leave us feedback about your experience. We will pass on your lovely words to our staff, we're so glad that they are supporting you and your family member.


At Kings Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Thank you for your time, and we look forward to hearing from you.


Many thanks, the Care UK team.


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Current Review Score: 9.8 (9.812)

Overview of Review Score

The Review Score of 9.8 (9.812) out of 10 for Kings Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.812 for Kings Court is calculated as follows: ( (221 Excellents x 5) + (33 Goods x 4) + (6 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 261 Ratings = 4.812

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kings Court is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (89)

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Meet the Team (1)

Hayley

Hayley Coatsworth

Job Title: Home Manager

Joined: 2024

I’ve worked at Kings Court for almost 19 years, having started as a Care Assistant before progressing to Senior Carer, then Deputy Manager and now Home Manager.


I joined Care UK because they really care about both residents and colleagues. They do an amazing job of helping team members in their homes to progress.


As Home Manager, I run Kings Court and ensure everyone in the home is safe and happy. I believe the most important quality to have is to care. I care about residents and will do everything I can to ensure they have a fulfilling and happy life while living with us at Kings Court.


I love my job. Becoming a Home Manager at Kings Court has been the biggest highlight of my career to date. I’m excited to make positive changes in my role, as I love to see residents happy and loving lives. I’m proud when I know that we as a team are making Kings Court an amazing place to live.


A fun fact about me is that I come from a farming family, and I love cows! When I’m not working, I enjoy spending time with my family.


Frequently Asked Questions about Kings Court

What types of Care is Kings Court registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kings Court provide?

Palliative Care is an additional type of care provided.

How many Rooms does Kings Court have?

There are 37 Single Rooms.

What are the Facilities & Services at Kings Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kings Court to the centre of Barnard Castle?

0.2 mile(s) as the crow flies, distance by road may be significantly further.