Lambton House

New Lambton Village, Fence Houses, Houghton le Spring DH4 6DE
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9.9 67 Reviews
Lambton House is a family owned residential care home, situated in open countryside on the outskirts of Bournmoor, near to Chester-le-Street & Houghton-le-Spring, not far from the historic city of Durham.

With 57 ensuite bedrooms, communal areas, a quiet library lounge & in-house hairdressing salon, the original twentieth-century property has been seamlessly extended to be spacious, light, comfortable & dementia-friendly.

An exceptional living environment has been created to encompass all the needs and requirements for any person in need of care, comfort, compassion and friendship.

The home is surrounded by beautiful landscaped gardens offering residents and visitors a peaceful and tranquil setting to enjoy open country views beyond the home's boundaries. The garden hosts outdoor entertainment events during the summer.

Lambton's garden is also home to the 'Residents' Rainbow Tearoom' and 'Pit Stop Bar'. The tearoom opened Aug 2020 is a social meeting place for residents and families to use. In May 2021 the residents' private 'Pit Stop Garden Bar' was opened offering another social stimulation meeting place. The snug-style bar is also in the main garden building with a local mining heritage and reminiscence themed interior. The bar is heated and offers visitors a TV, magnetic dartboard, dominoes and card games.
The garden building has a toilet.

In 2023, a cinema projector and large drop down screen was installed in the home for resident film evenings.

The Lambton team consists of senior care managers, professionally trained carers, activities co-ordinators, domestic, maintenance, housekeeping & kitchen staff.

Lambton House is registered with the National Dignity Council, promoting and committing to Dignity in Care. It is also a member of NAPA, (National Activity Providers Association).
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Care Provided by Lambton House

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 57 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Lambton House Ltd
  • Person in charge
  • Marie Grant (Registered Manager)
  • Admission Criteria
    • Self funding and Local Authority funded residents
    • Ages 60+
  • Room Information
    • Single Rooms (55)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (10)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Lambton House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,135 – £1,135
    • Self-Funded Residential Dementia Care £1,135 – £1,135
    • RESPITE Self-Funded Residential Care £1,275 – £1,275
    • RESPITE Self-Funded Residential Dementia Care £1,275 – £1,275

  • Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
    We suggest residents arrive with a personal allowance which can be used for some additional services such as chiropodist , dental and optician visits , tuck shop and hairdressing .
    We have an on site hair salon with hairdresser visiting weekly.
  • (these prices are only a guideline, please contact Lambton House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Lambton House politely request that families and friends of residents please make an advance courtesy call to the home to advise that you intend to visit residents here or take residents out of the home.
    Advance notice courtesy calls particularly relevant if you wish to reserve visiting time in the Library or the heated Tearoom or Bar.
    Advance notice also helps the housekeeping team who can prioritise bedrooms where resident bedroom visits taking place.
    Protected meal times
    12pm to 1pm
    Visitors politely requested to leave by 11.45am
    and 4pm to 5pm
    Visitors politely requested to leave by 3.45pm


    Please electronically sign in and out of the building in entrance porch.


  • Parking

  • On site parking available for approximately 15 vehicles .
    Front Access gate area must be left clear for Emergency Vehicle Access. There is a Community Public Access Defibrilator in the car park.


Lambton House Reviews (67)

Total of 67, showing 41-60
9.9

Lambton House has a Review Score of 9.9 (9.868) out of 10, based on 25 reviews in the last 2 years. Over all time Lambton House has 67 reviews.

Overall Experience

  • 55
  • 10
  • 1
  • 0
  • 1

Date Published

67
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25
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Review from Shirley G (Friend of Resident) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A family friend has been in Lambton House since 2020. After a transfer from an unsatisfactory Care Home, he has certainly thrived since his move. I have nothing but praise for Lambton House. The staff apart from their friendliness, are dedicated showing empathy, support, and care. The residents, if
they wish, are involved in daily activities, also entertainment is provided on a regular basis. Outside there is a newly built pavilion, plus extensive gardens to stroll in or just to sit in and watch the wildlife. If I could have rated more stars, I certainly would have done so.

Reply from Glen Pickering, Admissions administrator at Lambton House

Thank you for a lovely review. We appreciate your feedback and kind comments.


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Review from Fay l (Granddaughter of Resident) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fabulous care home that looks after my nana so well, she's happy and living her best life, can't thank them enough for all they do. The entertainment and activities are second to none. From arts and crafts, food evenings, and singers.

Reply from Glen Pickering, Admissions administrator at Lambton House

Thank you for your lovely comments. Our care team greatly appreciates all positive feedback.


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Review from Janet J (Daughter of Resident) published on 16 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The day we found Lambton House Care Home, changed everything. We didn't expect we would ever find somewhere so caring for my mam. From the moment we arrived we have all felt part of Lambton life. How lucky these ladies and gentlemen are. Thank you all so very, very much.

Reply from Glen Pickering, Admissions administrator at Lambton House

Thankyou for your lovely comments.
Our care team appreciate all positive feedback .


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Review from Linda E (Daughter of Resident) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank Lambton House enough for making my mother settle in so quickly. When I asked her how she settled in, she said it was like being in a hotel. The food was lovely with plenty of choice and nothing was too much for all the staff, nothing was a bother. When I visit her hair has been done at
the one site hairdresser and she always looks smart.
I could not wish for anywhere better for Mum to be.

Reply from Glen Pickering, Admissions administrator at Lambton House

Thank you for your lovely review. Positive feedback is much appreciated by all of the care team at Lambton House.


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Review from F W (Daughter of Resident) published on 9 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every contact with the home has been a positive one. From day one, every query/question has been answered and followed up. The whole team are excellent communicators. It's very obvious that the work environment is a caring, professional and friendly one. Can not find a fault at all. Couldn't have wished
for anything better for my father. The whole family are delighted that my father is now in their safe care,

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Review from Eric T (Son of Resident) published on 5 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has only been a resident at Lambton House for 8 months but during this time he has been very well cared for by compassionate, caring and dedicated staff. After taking time to adjust to his new surroundings he is now well and truly settled and seems extremely happy, this can only be as a result
of the care and attention he is receiving. He is thoroughly enjoying all of the activities/entertainment especially the singing and dancing. He also loves the opportunity to be in the beautiful garden and tearoom, spending time reminiscing with other residents. The updates and photographs we receive on a regular basis help us to keep in touch.

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Review from Lesley H (Daughter of Resident) published on 12 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for over 6 years. The caring and compassionate staff go above and beyond regarding all the residents in their care, ensuring their spirits are kept high with music, dancing, entertainment when visiting loved ones has been restricted. The team have been innovative in ways to
allow relatives to visit their loved ones, creating a visitor's room, tea room and even decorated one of the lounges like an ice cream parlour back in the day for residents to enjoy. I have recommended this care home to my friends who have been looking for a care home for their mum and I would definitely not hesitate to recommend it again.

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Review from Julie A (Resident) published on 29 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my sister’s husband and carer passed away suddenly, she needed a peaceful and caring new home, where she’d feel calm and comfortable. The team at Lambton House took the time to make to my sisters new home feel like a home-from-home.
The care the team have given her has been exceptional and they
made her feel welcome from the first day.
Not only do we know she’s well taken care of medically, the team have offered something far greater; friendship.
They regularly put on entertainment with live music, games events, dancing, gardening and are always looking at new ideas and feedback as to what to plan next.
Covid-19 has hit care homes extremely hard, with the inability to see loved ones, the team have still found ways to make sure we can safely call in to see my sister, they’ve recently built an indoor visiting room which is completely safe for both the residents and visitors and lets loved ones spend some quality time, face to face with each other. The team have also created a lovely rea room for residents/visitors when able to visit.

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Review from Dave P (Son of Resident) published on 17 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum tried Lambton House after a traumatic and chaotic week in another local home (with a great CQC report). Lambton was where she tried next and from the moment she arrived, we knew we had made the right decision. They are so caring and considerate, within a week had gained my mum's trust and had
given her the care and consideration she required to settle in, even in this troubled and uncertain time. They facilitate contact with families regularly and communication is excellent.

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Review from M H (Daughter of Resident) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been in Lambton House for 4 and a half years and I can't fault them or thank them enough. All the staff and management they are so dedicated, so patient and very friendly, nothing is a bother for them. I couldn't have picked a better home for my mam. I feel very lucky knowing she is cared
for to the very best.

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Review from Derek B (Son of Resident) published on 6 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When my mother first came into the care home she was not very well in fact I did not think she would survive. The home's staff have looked after her and she has obviously improved although she cannot remember how bad she was. She has started to walk again and is always well presented.

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Review from J R (Daughter of Resident) published on 19 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home deserves a very good or excellent in all categories.
The team from the manager, the care team, the cooks, housekeeping and maintenance provide care at a very high standard. The social interaction and entertainment are such an important part of creating a family atmosphere. It's hard
to put on paper, but I see my mam and the other residents are very much treated with care, kindness and dignity - the team 'know' my mam. My family are encouraged to be a part of the care for Mam and welcomed during visits and activities. During lockdown contact is made through Facebook, phone and Skype. Thank you Lambton House.

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Review from Alan W (Son of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Lambton House for almost 1 year now and has dementia. The staff are wonderful- highly professional and very committed and caring. They are clearly well trained in dealing with residents with complex needs. Lambton House has a good selection of varied activities for the residents
to get involved with which keep my mum interested and active. The facilities are very good with a wonderful garden area in the area. There is a positive atmosphere about the home which is largely due to the committed staff.

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Review from J B (Resident) assisted by family/friend published on 27 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are fabulous, they care for me and love me every day. The home is a lovely place, I am blessed to be here.

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Review from Emily D (Daughter of Resident) published on 26 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

During COVID-19 where I can't visit, I've been able to Skype my mam and have lovely chats with her. One particular carer has been brilliant facilitating this using his own personal iPad, really helpful. Moving forward, this would be a great addition for the Home to use once lockdown has ended. The Home
is set in lovely surroundings and the garden area is particularly welcoming compared to other Homes I've visited. The staff are friendly, and my mam has made some lovely friends - her quality of life is far better since being here and it's great to see her so happy.

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Review from Beverley S (Daughter-in-law of Resident) published on 26 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We just wanted to say a huge thank you to all the staff at Lambton House especially, during these extremely difficult times dealing with the Covid-19 virus. Our family, along with many others, have been finding not being able to visit our relatives very upsetting.
Knowing that we have been unable to
visit for so long, they have tried their very best to keep us updated by the use of their social media site, posting photos of our loved ones and the activities they have been taking part in. These have been an absolute Godsend, reassuring us that our loved ones are being well looked after as always and are keeping well through these troubled times. It was brilliant to see photos of my father-in-Law, hopefully, it won't be too long before we can visit again.
We really appreciate all your hard work and dedication looking after our loved ones, keep up the great work and stay safe. Thank You.

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Review from Dorothy H (Daughter of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad has been in this home for 2-years and is very happy, all of the staff are very caring and helpful and really love the residents. They have lots of activities going on and regularly have entertainers in (obviously not at the moment), the kitchen staff all to a great job and the meals are very
nice, I’ve tried them myself. To all the staff, carers, activity organiser, cleaners, laundry staff, handyman and management a big thank you for your hard work and dedication - you have a lovely home.

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Review from A T (Wife of Resident) published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very upset at my husband having to go into care but from day one I felt very welcome and my husband was in safe hands. The staff are so friendly and clearly enjoy their work. The care and attention from staff, GP and other medical personnel have been second to none. The activities and entertainment
programmes are excellent, the food looks delicious and the staff go out of their way to meet the activities that my husband likes e.g. going into the garden. Well done.

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Review from Elaine H (Friend of Resident) published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are amazing. So caring to all residents. Nothing is too much trouble. All residents treated with dignity and love. Staff are so patient with dementia residents. Laundry is done to a high standard. Good level of entertainment and fayres throughout the year. Staff family members help out at
events which shows commitment from everyone. The maintenance/cleaners/kitchen team are so helpful.

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Review from Michelle T (Daughter of Resident) published on 11 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam came into this care home under different circumstances to maybe many other residents. She settled in straight away, which was my main worry. The staff were amazing people. She feels comfortable in there as its like a home away from home. Staff are friendly and easy to get along with, nothings
a problem at any time of day. Always welcome when you ring at any time. I would definitely recommend this care home to anyone/family with a difficult decision to make.

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Current Review Score: 9.9 (9.868)

Overview of Review Score

The Review Score of 9.9 (9.868) out of 10 for Lambton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.868 for Lambton House is calculated as follows: ( (276 Excellents x 5) + (11 Goods x 4) + (4 Satisfactorys x 3) + (5 Very Poors x 1) ) ÷ 296 Ratings = 4.868

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lambton House is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

Food Hygiene Rating 5

Recipient: Lambton House

Date: Tuesday 17 Sep 2024 More details

Top 20 Care Homes North East England 2024

Recipient: Lambton House

Date: Wednesday 31 Jan 2024 More details

Top 20 Care Homes North East England 2023

Recipient: Lambton House

Date: Tuesday 28 Feb 2023 More details

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Meet the Team (9)

Marie

Marie Grant

Job Title: Registered Manager

Joined: 1993

Marie is a dedicated healthcare professional and is a qualified registered manager.

Her commitment is demonstrated through 30 years of experience in providing care and support to elderly people at Lambton House.

She is a passionate, knowledgeable and dynamic leader who is determined to deliver the highest standards of care and quality of life for all of the residents at Lambton.
Marie understands the essential need for continuous learning, teamwork and delegation and values her colleague's input to the successful running of Lambton.
She remarks “ I believe that without a sense of teamwork in caring, there can be no sense of community.
We foster a transparent and open culture at Lambton House, with common goals for high standards throughout all aspects of our service. Our entire team has a mix of role-relevant skills and experience. I'm extremely proud of the service we run and the environment we have created for our staff and residents.”

When she’s not at Lambton House, Marie enjoys travelling and spending quality time with family and friends.

If you would like to find out more information about Lambton House, Marie has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

... Read more
Carrie

Carrie Beattie

Job Title: Deputy Manager

Joined: 2011

Carrie has Achieved a Level 5 diploma in leadership for Health and Social Care and has a wealth of experience in her care management role at Lambton.

She is a highly motivated individual with a strong determination to enable and empower residents to live as independently as possible.

When not working at Lambton she enjoys walks in the country with family and pets.

... Read more
Lindsey

Lindsey Fox

Job Title: Deputy Manager

Joined: 2022

Lindsey joined the Lambton team in spring 2022. She is an experienced healthcare professional having previously managed a unit in a large dementia-focused care home.

She is currently working towards her NVQ level 5.

... Read more
Tracey

Tracey Heron

Job Title: Senior care manager

Joined: 2004

Tracey has achieved level 3 diploma for leadership in Health and social care. She is an experienced care manager having spent 16 years at Lambton.
A reliable and hardworking member of the Lambton team , Tracey is committed to creating a person centred approach to all aspects of care home life for all of Lambtons residents.
When not at Lambton ,Tracey is an avid music fan, enjoying concerts with friends and family.

... Read more
Sarah

Sarah Scorer

Job Title: Senior care manager

Joined: 2016

Sarah has achieved Level 3 diploma in leadership in Health and Social Care.
She has been a part of the Lambton team since 2016 and has become an integral and valued member of the senior care team.
Outside of Lambton Sarah enjoys keep fit classes and socialising with friends and family.

... Read more
Carli

Carli Bell

Job Title: Senior Care Manager

Joined: 2022

Carli is an experienced social care professional having started work in the care sector in 2009.

Carli is a friendly and passionate care manager with a positive attitude.

She joined the care team at Lambton early in 2022 and is now a key member of our team.

You will hear her before you see her!

... Read more
Paige

Paige Mullholland

Job Title: Senior Care Manager

Joined: 2020

An experienced care professional, with NVQ level 3 in Health and Social Care.

Paige joined the care team at Lambton early in 2020 and is now a valued member of our Senior Care team.

Paige enjoys getting to know all of our Residents as individuals, by understanding their likes and dislikes. She values high-quality, person-centred, and, most importantly, kind care.

... Read more
Julie

Julie Smith

Job Title: Senior Care Manager

Joined: 2023

Julie has been a care professional for 15 years, has attained NVQ level 3 in Health and Social Care and has worked as a senior carer for 8 years.

She joined the care team at Lambton in 2023 and is now a key member of our team.
Julie states “ Every day brings new challenges.

I aim to ensure the general wellbeing of our residents and to make sure their care needs are met.”

... Read more
Emma

Emma Moss

Job Title: Senior Care Manager

Joined: 2022

An experienced care professional, with NVQ level 3 in Health and Social Care.

Emma joined the care team at Lambton early in 2022 and is now a key member of our team.

When not working in her care role Emma enjoys time with her family and socialising with friends.

... Read more