Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
We suggest residents arrive with a personal allowance which can be used for some additional services such as chiropodist , dental and optician visits , tuck shop and hairdressing .
We have an on site hair salon with hairdresser visiting weekly.
Lambton House politely request that families and friends of residents please make an advance courtesy call to the home to advise that you intend to visit residents here or take residents out of the home.
Advance notice courtesy calls particularly relevant if you wish to reserve visiting time in the Library or the heated Tearoom or Bar.
Advance notice also helps the housekeeping team who can prioritise bedrooms where resident bedroom visits taking place.
Protected meal times
12pm to 1pm
Visitors politely requested to leave by 11.45am
and 4pm to 5pm
Visitors politely requested to leave by 3.45pm
Please electronically sign in and out of the building in entrance porch.
On site parking available for approximately 15 vehicles .
Front Access gate area must be left clear for Emergency Vehicle Access. There is a Community Public Access Defibrilator in the car park.
Lambton House has a Review Score of 9.9 (9.863) out of 10, based on 24 reviews in the last 2 years. Over all time Lambton House has 67 reviews.
Review from Jeanne B (Daughter of Resident) published on 11 May 2020
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B C (Daughter of Resident) published on 30 April 2020
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kirsty T (Daughter of Resident) published on 24 April 2020
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Debbie M (Friend of Resident) published on 20 April 2020
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tracey M (Daughter of Resident) published on 9 April 2020
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Paul L (Son of Resident) published on 9 April 2020
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jill B (Daughter of Resident) published on 9 April 2020
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.863) out of 10 for Lambton House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.863 for Lambton House is calculated as follows: ( (264 Excellents x 5) + (11 Goods x 4) + (4 Satisfactorys x 3) + (5 Very Poors x 1) ) ÷ 284 Ratings = 4.863
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Lambton House is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 Jul 2022
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Job Title: Registered Manager
Joined: 1993
Marie is a dedicated healthcare professional and is a qualified registered manager.
Her commitment is demonstrated through 30 years of experience in providing care and support to elderly people at Lambton House.
She is a passionate, knowledgeable and dynamic leader who is determined to deliver the highest standards of care and quality of life for all of the residents at Lambton.
Marie understands the essential need for continuous learning, teamwork and delegation and values her colleague's input to the successful running of Lambton.
She remarks “ I believe that without a sense of teamwork in caring, there can be no sense of community.
We foster a transparent and open culture at Lambton House, with common goals for high standards throughout all aspects of our service. Our entire team has a mix of role-relevant skills and experience. I'm extremely proud of the service we run and the environment we have created for our staff and residents.”
When she’s not at Lambton House, Marie enjoys travelling and spending quality time with family and friends.
If you would like to find out more information about Lambton House, Marie has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.
Job Title: Deputy Manager
Joined: 2011
Carrie has Achieved a Level 5 diploma in leadership for Health and Social Care and has a wealth of experience in her care management role at Lambton.
She is a highly motivated individual with a strong determination to enable and empower residents to live as independently as possible.
When not working at Lambton she enjoys walks in the country with family and pets.
Job Title: Deputy Manager
Joined: 2022
Lindsey joined the Lambton team in spring 2022. She is an experienced healthcare professional having previously managed a unit in a large dementia-focused care home.
She is currently working towards her NVQ level 5.
Job Title: Senior care manager
Joined: 2004
Tracey has achieved level 3 diploma for leadership in Health and social care. She is an experienced care manager having spent 16 years at Lambton.
A reliable and hardworking member of the Lambton team , Tracey is committed to creating a person centred approach to all aspects of care home life for all of Lambtons residents.
When not at Lambton ,Tracey is an avid music fan, enjoying concerts with friends and family.
Job Title: Senior care manager
Joined: 2016
Sarah has achieved Level 3 diploma in leadership in Health and Social Care.
She has been a part of the Lambton team since 2016 and has become an integral and valued member of the senior care team.
Outside of Lambton Sarah enjoys keep fit classes and socialising with friends and family.
Job Title: Senior Care Manager
Joined: 2022
Carli is an experienced social care professional having started work in the care sector in 2009.
Carli is a friendly and passionate care manager with a positive attitude.
She joined the care team at Lambton early in 2022 and is now a key member of our team.
You will hear her before you see her!
Job Title: Senior Care Manager
Joined: 2020
An experienced care professional, with NVQ level 3 in Health and Social Care.
Paige joined the care team at Lambton early in 2020 and is now a valued member of our Senior Care team.
Paige enjoys getting to know all of our Residents as individuals, by understanding their likes and dislikes. She values high-quality, person-centred, and, most importantly, kind care.
Job Title: Senior Care Manager
Joined: 2023
Julie has been a care professional for 15 years, has attained NVQ level 3 in Health and Social Care and has worked as a senior carer for 8 years.
She joined the care team at Lambton in 2023 and is now a key member of our team.
Julie states “ Every day brings new challenges.
I aim to ensure the general wellbeing of our residents and to make sure their care needs are met.”
Job Title: Senior Care Manager
Joined: 2022
An experienced care professional, with NVQ level 3 in Health and Social Care.
Emma joined the care team at Lambton early in 2022 and is now a key member of our team.
When not working in her care role Emma enjoys time with her family and socialising with friends.
