Langley House fees include:
- Care coverage 24 hour 7 days per week, tailored to the needs of the Resident.
- Furnished accommodation.
- All meals and drinks.
- In-house laundry service.
- Weekly ward round from the local GP practice.
- A key worker allocated to each resident for extra support.
- All in-house activities organised to promote physical and mental wellbeing amongst Residents.
Additionally, Residents can request the following external services for an extra charge:
- Chiropody
- Hair Dressing
- Barbers
- Vision and/or hearing visits
- Dedicated dentist
- Newspaper delivery
- Subscription-based TV services
- Trips and days out are subsidised through the Residents Fund, but may incur a small fee.
Please note that fees published are indicative only. Prices vary based on room sizes. Final fees to be charged are based on an assessment of the needs and preferences of every Prospective Resident at Castleview.
Relatives are welcome at anytime, but they should aim to visit outside of protected meal times, unless sharing a meal with the Resident visiting. Visitors who wish to share a meal with a Resident can request this with 48hrs notice. Langley House is a pet friendly home and welcomes well trained pet visitors with a little advanced notice. Prospective Residents can book a tour to be shown around, meet the team and have questions answered.
Parking is available at the front and side of the building.
Langley House Care Home has a Review Score of 9.9 (9.852) out of 10, based on 46 reviews in the last 2 years. Over all time Langley House Care Home has 80 reviews.
Review from S B (Granddaughter of Resident) published on 16 November 2023
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Overall Experience
5.0 out of 5
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Review from Anne-Marie W (Daughter of Resident) published on 9 November 2023
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Overall Experience
5.0 out of 5
Reply from Michelle Lovelace, Head Of Operations at Langley House Care Home
We are very pleased to receive your feedback and to hear that you are happy with the service we provide. Thank you for taking the time to complete this review; it is much appreciated.
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Review from P T (Daughter of Resident) published on 9 November 2023
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Overall Experience
4.0 out of 5
Reply from Michelle Lovelace, Head Of Operations at Langley House Care Home
We are very pleased to receive your feedback and to hear that you are happy with the service we provide. Thank you for taking the time to complete this review; it is much appreciated.
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Review from M T (Son of Resident) published on 11 October 2023
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Overall Experience
5.0 out of 5
Reply from Michelle Lovelace, Head Of Operations at Langley House Care Home
We are very pleased to receive your feedback and to hear that you are happy with the service we provide. Thank you for taking the time to complete this review; it is much appreciated.
Facilities
Care / Support
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Review from Garry P (Son of Resident) published on 24 May 2023
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Overall Experience
4.0 out of 5
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Review from Ann D (Daughter of Resident) published on 9 May 2023
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4.0 out of 5
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Review from S H (Wife of Resident) published on 12 January 2023
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5.0 out of 5
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Review from Richard R (Son of Resident) published on 26 December 2022
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5.0 out of 5
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Review from M D (Nephew of Resident) published on 1 December 2022
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5.0 out of 5
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Review from M B (Daughter of Resident) published on 14 November 2022
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5.0 out of 5
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Review from P A (Daughter of Resident) published on 14 November 2022
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5.0 out of 5
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Review from A H (Daughter of Resident) published on 10 November 2022
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5.0 out of 5
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Review from S M (Son of Resident) published on 10 November 2022
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4.0 out of 5
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Review from E R (Wife of Resident) published on 10 November 2022
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5.0 out of 5
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Review from Denise S (Daughter of Resident) published on 29 August 2022
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5.0 out of 5
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Review from Judith L (Daughter of Resident) published on 18 July 2022
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5.0 out of 5
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Review from Donna J (Daughter of Resident) published on 30 June 2022
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5.0 out of 5
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Review from I B (Son of Resident) published on 30 June 2022
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5.0 out of 5
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Review from M M (Daughter of Resident) published on 29 June 2022
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4.0 out of 5
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Review from John D (Son of Resident) published on 27 June 2022
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5.0 out of 5
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The Review Score of 9.9 (9.852) out of 10 for Langley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 46 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.852 for Langley House Care Home is calculated as follows: ( (477 Excellents x 5) + (61 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 547 Ratings = 4.852
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Langley House Care Home is based on 46 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 46 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 Nov 2022
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 18 Mar 2025
For up to date information on bed vacancies, please contact us.
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Job Title: Registered Home Manager
Joined: 2022
I have worked in the care sector since the age of 18. I completed a Health and Social Care course in sixth form and completed a 6-week placement in a care home, and from then I knew working in care was what I wanted to do. I started as a Care Assistant and progressed to Senior Care then Deputy Manager then Manager. I have completed my GNVQ in Health and Social Care, I have my NVQ levels 2, 3, 4 and 5. I started for Ascot Care in 2007 as Senior Carer then Deputy Manager in 2009 till I progressed to Home Manager of Langley House in 2022.
During my 2 years at Langley House, we have gone from “requires improvement” to “Good” in all areas, and we are the first home in the North East to be a Veteran Friendly Accredited Home, which is an achievement.
Job Title: Deputy Manager
Joined: 2021
I have worked at Langley House since 2010. I started as a Kitchen Assistant and worked my way up to Carer, Senior Carer and now Deputy Manager. I have my NVQ level 2 and 3 in Health and Social Care and I have my NVQ in Team Leading. When I started as a Kitchen Assistant it was lovely working with the elderly and made me want to progress in the care side, which I have loved over the past 14 years. We are the first home in the North East to be a Veteran Friendly Accredited Home, which is an achievement. I take a great interest in this as I have family in the service, and it has been very rewarding to complete this accreditation.
