Langley House Care Home

Sunderland Road, Horden, Peterlee SR8 4NL
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9.9 80 Reviews
  • Langley House Care Home, Peterlee
Langley House Care Home is nestled in the Horden neighbourhood of Peterlee in County Durham. This popular home offers the perfect balance of quiet living within a vibrant community.

At Langley House, Residents receive superior-quality care alongside an extensive array of activities designed to stimulate their minds, foster social interaction, and promote physical activity.

Langley House staff are experienced, highly trained and committed to delivering compassionate care with dignity. The team prioritises the well-being and comfort of their Residents by providing personalised care and support, tailored to the unique preferences and needs of each individual.

Residents and their families can bask in the sunshine within the beautiful gardens, while the home’s proximity to shops, public transport, and the seafront ensures plentiful chances to embark on outings.

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Care Provided by Langley House Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Joeanne Campbell (Registered Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1989
    • Last Refurbishment: 2024
    • Number of floors: 1

Funding & Fees Guide for Langley House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £880
    • Self-Funded Residential Dementia Care from £880
    • RESPITE Self-Funded Residential Care from £880
    • RESPITE Self-Funded Residential Dementia Care from £880

  • Langley House fees include:
    -   Care coverage 24 hour 7 days per week, tailored to the needs of the Resident.
    -   Furnished accommodation.
    -   All meals and drinks.
    -   In-house laundry service.
    -   Weekly ward round from the local GP practice.
    -   A key worker allocated to each resident for extra support.
    -   All in-house activities organised to promote physical and mental wellbeing amongst Residents.
    Additionally, Residents can request the following external services for an extra charge:
    -   Chiropody
    -   Hair Dressing
    -   Barbers
    -   Vision and/or hearing visits
    -   Dedicated dentist
    -   Newspaper delivery
    -   Subscription-based TV services
    -   Trips and days out are subsidised through the Residents Fund, but may incur a small fee.
    Please note that fees published are indicative only. Prices vary based on room sizes. Final fees to be charged are based on an assessment of the needs and preferences of every Prospective Resident at Castleview.
  • (these prices are only a guideline, please contact Langley House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Relatives are welcome at anytime, but they should aim to visit outside of protected meal times, unless sharing a meal with the Resident visiting. Visitors who wish to share a meal with a Resident can request this with 48hrs notice. Langley House is a pet friendly home and welcomes well trained pet visitors with a little advanced notice. Prospective Residents can book a tour to be shown around, meet the team and have questions answered.


  • Parking

  • Parking is available at the front and side of the building.


Langley House Care Home Reviews (80)

Total of 80, showing 61-80
9.9

Langley House Care Home has a Review Score of 9.9 (9.852) out of 10, based on 46 reviews in the last 2 years. Over all time Langley House Care Home has 80 reviews.

Overall Experience

  • 65
  • 15
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Date Published

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Review from Teresa S (Daughter of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Langley House since February 9th this year. The care that has been afforded to him has been extremely good. During that time, he was admitted to the hospital and the difference in the care has been like day and night. Our family cannot thank the staff enough. My dad seems settled
and even though he can be challenging at times, when he is in pain or does not understand what is happening, the staff are really patient.

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Review from C H (Daughter-in-law of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident of Langely House for several years. After discussing a few issues with the manager they were resolved immediately. The manager and staff are very polite and understanding and most caring.

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Review from M M (Daughter of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we were 'forced' to place dad into a care home. Langley House is local and employs lots of local men and women which helps greatly as there are shared family histories so dad 'knows' some of the carers. The staff are friendly and work hard for all the residents. They listen to our concerns
and always respond sympathetically. The thought of dad being in care was always unbearable but Langley House has been a godsend.

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Review from Georgia S (Granddaughter of Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always find the staff at Langley House to be friendly, caring and helpful. The staff know all the residents and you can tell that they really create a comforting and safe environment for the residents. The home is always clean and tidy and managed well.

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Review from D B (Daughter of Resident) published on 12 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been at Langley House since January. The staff at the home have been amazing with my mam who has Alzheimer's. I know Mam is safe and is looked after, the staff are so lovely with her and know how to handle her tantrums and get her to join in activities which we could not get her to do. She
has made friends which is very comforting. Nothing is a problem we can ring any time to check how mam is, go in and visit, take mam out. She has a lovely room and the staff really seems to care for all the residents. They have sorted new spectacles when she brakes hers, they constantly change her hearing aid battery to ensure mam can hear. All staff are so friendly and will help however they can, have a chat with you, try to help us when we are struggling with mam if she is getting agitated in any way they are truly wonderful. Langley House is a lovely care home and has an amazing team who all deserve medals for the jobs they do. Thank you for looking after my mam, to all of you.

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Review from L S (Daughter of Resident) published on 9 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very welcoming to visitors. It's been difficult to see relatives much because of the virus. I think things have improved a lot. The group seem to be more understanding to relatives and have the best interest of residents. The staff listen more to the family of residents and help more. I think
more pleasant atmosphere when visiting.

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Review from D H (Daughter of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are really nice.

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Review from Paul S (Son of Resident) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is lovely, really caring and take pride in their work.

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Review from June H (Sister of Resident) published on 23 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As we have not been allowed in the home much due to covid I cannot really give a detailed review. My sister is looking well and the staff are polite and friendly. One difference I have noticed are her clothes are laundered a lot better and put away properly, used to get other people's clothes put in
her wardrobe. Overall the home seems to be improving.

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Review from E J (Son of Resident) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff, clean environment.
Easy to talk to.
Good location, nice grounds.
Entertainment for residents is a very good thing.

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Review from C H (Daughter of Resident) published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum likes living at Langely House Care Home. The staff are very pleasant and helpful.

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Review from M S (Daughter of Resident) published on 2 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since Ascot Care took over the home, I have noticed quite a difference in standards (for the better). Also, I receive more communication from the manager than I did before. Don't get me wrong, we have still had some issues, but I can honestly say that they were dealt with swiftly and with the utmost,
professional care.

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Review from Kevin E (Son of Resident) published on 31 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident for nearly twenty months now, and I can state he has been very happy living there. Sometimes, during the first phase of Covid-19, things were awkward, but the staff from manager to carers, did everything they could to help. The nurses treat my dad with friendliness, great
care and dignity, and when he's been unwell, they were great with him. Thank you, Langley House.

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Review from M B (Daughter of Resident) published on 21 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was never a fan of care homes due to a bad experience with my grandma a few years ago, so having got to the point that my dad needed to go into care I was very apprehensive, however, it has been the best decision we have made as a family. My dad absolutely loves it at Langley House which makes it
so much easier for us as we don't have to worry. He is very well looked after and I am able to sleep well at night knowing he is in very capable hands. I can't thank them enough.

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Review from David G (Son of Resident) published on 17 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The help and support that has been provided since my mother came to live at Langley House has been brilliant.
The rooms are very spacious and comfortable with all the necessary furniture needed.
The staff are very pleasant and always smile and chat to all residents and visitors.

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Review from Samantha P (Granddaughter of Resident) published on 28 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the care, help and support that has been provided since my nana came to live at Langley House. We were all made welcome and put at ease from the 1st visit. It’s like home from home, excellent staff and all very approachable.

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Review from Karl M (Grandson of Resident) published on 25 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant home gran was in for respite and said herself she would return if needed. Food looked lovely room was nice and spacious and staff were brilliant.

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Review from Colin B (Son-in-law of Resident) published on 18 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother in law was put into Langley House and as a family, we have never looked back. The care she receive s is excellent so well looked after

Reply from Neil Shaefer, PR consultant at Langley House Care Home

Thank you Colin for such kind words.


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Review from Maureen R (Wife of Resident) published on 29 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my husband became a resident last year I have to say I'm really pleased with the care he receives. Yes, the home could be better with more staff but that's all homes. He is clean well fed and his room is always clean. The staff are friendly and go the extra mile.

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Review from Amanda R (Granddaughter of Resident) published on 28 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I myself find langley house a very lovely home my grandma has made lots of friends in here and I am happy with how she is looked after in here to the point with her falling nearly every day the staff are trying their utmost to keep my grandma safe. I enjoy visiting the home there are some lovely residents
and I also speak to a lot of them as well. The staff are lovely and polite I can go to any of them if I have any problems or questions I would speak to any of them.

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Current Review Score: 9.9 (9.852)

Overview of Review Score

The Review Score of 9.9 (9.852) out of 10 for Langley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 46 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.852 for Langley House Care Home is calculated as follows: ( (477 Excellents x 5) + (61 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 547 Ratings = 4.852

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Langley House Care Home is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 46 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 18 Mar 2025

For up to date information on bed vacancies, please contact us.


Awards / Recognitions (0)

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Meet the Team (2)

Joeanne

Joeanne Campbell

Job Title: Registered Home Manager

Joined: 2022

I have worked in the care sector since the age of 18. I completed a Health and Social Care course in sixth form and completed a 6-week placement in a care home, and from then I knew working in care was what I wanted to do. I started as a Care Assistant and progressed to Senior Care then Deputy Manager then Manager. I have completed my GNVQ in Health and Social Care, I have my NVQ levels 2, 3, 4 and 5. I started for Ascot Care in 2007 as Senior Carer then Deputy Manager in 2009 till I progressed to Home Manager of Langley House in 2022.


During my 2 years at Langley House, we have gone from “requires improvement” to “Good” in all areas, and we are the first home in the North East to be a Veteran Friendly Accredited Home, which is an achievement.


Kirsty

Kirsty Atkinson

Job Title: Deputy Manager

Joined: 2021

I have worked at Langley House since 2010. I started as a Kitchen Assistant and worked my way up to Carer, Senior Carer and now Deputy Manager. I have my NVQ level 2 and 3 in Health and Social Care and I have my NVQ in Team Leading. When I started as a Kitchen Assistant it was lovely working with the elderly and made me want to progress in the care side, which I have loved over the past 14 years. We are the first home in the North East to be a Veteran Friendly Accredited Home, which is an achievement. I take a great interest in this as I have family in the service, and it has been very rewarding to complete this accreditation.