Review from Charlene M (Granddaughter of Resident) published on 12 June 2020
Submitted via Website • Report

Overall Experience

I cannot express how amazing all the staff are in this care home, both my gran and grandad were both residents here for their final year of their life.
The staff went above and beyond to make them both feel at home and never let any of them go without anything.
My gran was a tough cookie who could

be offensive and sometimes rude without knowing it (I call it the no filter age, lol) anyway not one of the staff were ever offended and would always laugh and turn it into a joke. My gran loved every one of those girls and loved having a good laugh with them.
She always told me she felt very well looked after whilst there and also very safe.
Both my gran and grandad took their last breath in the care home instead of being in hospital and I want to thank each and every staff member for the love and support they both received during the final days, they were absolutely wonderful and I couldn’t have wished for better.
There was always someone there by their sides.
Amazing team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine J (Daughter of Resident) published on 12 June 2020
Submitted via Website • Report

Overall Experience

Langley Park Care Home is cosy, clean and decorated beautifully with lots of colour and memorabilia to remind the people residing there of their past and make it feel like home. The staff are caring and helpful including carers, domestic and kitchen staff, they all contribute to the wellbeing of the

residents. The activities are excellent and the management are always on hand to give advice and support.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Aisha J (Great-granddaughter of Resident) published on 12 June 2020
Submitted via Website • Report

Overall Experience

My nanna's been in several care homes throughout the years and this is by far the best! I’ve never met a team of people who care so much about their residents and do such a good job! Such a friendly team and they do an incredible job with all of the residents, couldn’t ask for anyone better to be caring

for my family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kathryn P (Daughter of Resident) published on 12 June 2020
Submitted via Website • Report

Overall Experience

Outstanding home, always something going on for all residents, every member of staff deserves to be paid their worth, I know this role isn't an easy one, it's like one big family. Would not have my mam anywhere else she is so well looked after and her care and quality come 1st.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pat H (Daughter of Resident) published on 12 June 2020
Submitted via Website • Report

Overall Experience

My mother came into the home in October 2019, where she still remains. Throughout this time the staff have been in regular contact with me, advising me as to my mother's health and well being. Nothing seems to be too much trouble. I am totally confident that my mum is receiving the best of care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lindsay R (Granddaughter of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience

This place is amazing, the staff during day and night couldn’t be more helpful in every aspect of service. Always keeping residents occupied with things to do and treating them with respect and kindness, as if they were their own family.

Reply from Amanda Cunningham, Operations Director at Langley Park Care Home

Thank you for taking the time to complete a review with such positive feedback. The team are a hard-working and passionate team, who love and care for their residents 24 hours every day.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Eric H (Son of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience

Mum been in this home since late march, she seems so much happier, joining in with the activities and interacting with the staff, who are wonderful, very caring and friendly. Would recommend the home to any prospective families

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann S (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience

Our mother has been a resident now for nearly 4 years, sadly her dementia is in the latter stages now and needs more care than ever. The love and care our mother gets from the staff really is the best, it’s first-class. We can’t wait to get back obviously to see Mam but also the staff, because we have

missed them they are like family. Thank you

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sharon M (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience

My dad has been a resident in Langley Park Care Home for 18 months and during this time the care, compassion and kindness shown to my dad has been remarkable. The manager of the care home will go out of her way to ensure that family members are well informed of what is happening within the home, this

has been particularly evident over the last few months when lockdown has been in place, through creating a FaceBook page illustrating activities taking place in the home.
The home provides a friendly environment with kind caring staff from the handyman to the senior carers. I would highly recommend this home, they do an amazing job always with a smile on their face often under difficult circumstances.
I miss visiting my dad but I understand reasons behind measures. Today was my dad's birthday, the weather not good but the staff brought my dad into the foyer so I could see him and wish him a Happy Birthday whilst maintaining social distancing. I feel my dad is in good hands whilst residing there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L K (Daughter of Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience

Our mam has been extremely well cared for and loved at Langley Park Care Home. It has made such a difference to our lives knowing this. Many thanks to all the wonderful staff who ended up being friends.

Reply from Olivia Shields, Marketing Assistant at Langley Park Care Home

Thank you, L K, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B S (Wife of Resident) published on 3 December 2019
Submitted via Postal Card • Report

Overall Experience

The atmosphere in the home was happy and it felt like being part of a family. The staff were kind, friendly, approachable and always available to discuss the needs of residents. They were gentle with my husband and always treated him with dignity. The sense of humour and cheerful banter were much appreciated,

as was the welcome from whoever opened the door. More lavatories would be useful. Several residents enjoyed the gentle activity of singing to a piano accompaniment. Please, could the rather nice piano in the lounge be tuned?

Reply from Jasmine Bracken, Marketing Administrator at Langley Park Care Home

Thank you for letting us know how we are doing at Langley Park Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alan C (Son-in-law of Resident) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience

During my father-in-law's time spent in the care home, he has improved vastly both in his health and his general outlook on life. He is able to mix with other residents and join in the activities should he wish to do so, or he can retire to his room and relax. Previously, he sat in his chair in his

bungalow with no communication with the outside world.

Reply from Ronnie Cavanagh, Marketing at Langley Park Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Langley Park Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D K (Brother-in-law of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience

The staff are always very friendly and helpful and when needed the staff are always there.

Reply from Ronnie Cavanagh, Marketing at Langley Park Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J L (Daughter of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience

My mother has been in this home since December 2018 and is always saying how good the staff, food and cleanliness is.
I personally have found all the staff from management down to the cleaners always pleasant, friendly and very caring with all the residents. Nothing is a problem to any of them.

Reply from Ronnie Cavanagh, Marketing at Langley Park Care Home

Thank you for letting us know how we are doing at Langley Park Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E B (Husband of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience

I am quite happy with the care and attention my wife is receiving. Facilities are good, staff are excellent and plenty of activities for her to join in with when she has the attention span! Overall I think she is settled and is quite content with her surroundings as far as I can see! Thanks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S A (Daughter of Resident) published on 30 April 2019
Submitted via Website • Report

Overall Experience

My mother's care couldn't have been better. The staff were kind, compassionate and would go the "extra mile" to ensure those in their care were looked after to the highest standards. Nothing was too much trouble, not only for the residents but for family and friends visiting. They not only took care

of the residents but they also befriended them establishing a good rapport, talking to them as equals and making every effort to include everyone in the many activities they arrange. When my mother's health, unfortunately, began to deteriorate we were kept informed and included in every aspect of her care and wellbeing. She was kept clean, comfortable and pain-free in her final days. We couldn't have wished for anything more from them for our mother.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E H (Daughter of Resident) published on 23 November 2018
Submitted via Website • Report

Overall Experience

Excellent care for my mother. Nothing too much trouble for the staff, every effort made to encourage and include mam in all activities.
We (relatives and visitors) were always made welcome whatever time we arrived. My mother became ill and unfortunately passed away. She had excellent care and we

were informed every step of the way and were with her when she passed away. The staff looked after us (her family) with the same care as was offered mam, nothing was too much trouble.
I made many friends with the staff and residents whilst visiting mam. I still call in to see everyone and am made very welcome every time.

Reply from Ronnie Cavanagh, Marketing at Langley Park Care Home

Thank you for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Langley Park Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your Mother with dignity and the compassion she deserved during her time at our home. We hope that her time at Langley Park did see some friendships flourish with both the Care team and residents. Thank you again, if there is anything more we can do please do not hesitate to reach out.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret J (Niece of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience

This care home is highly satisfactory. Very good to patients. Good food. My aunt was a nursing sister. She is very happy and content. I don't think she could do any better. Staff are very helpful.

Reply from Ronnie Cavanagh, Marketing at Langley Park Care Home

Thank you, Margaret, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Langley Park Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Daughter of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident for more than eight years and although her health has deteriorated, the care and consideration she receives has not. Staff are always cheerful and establish a good rapport with both relatives and residents. They deserve more recognition, certainly in financial terms, for

the tasks they undertake!

Reply from Ronnie Cavanagh, Marketing at Langley Park Care Home

Thank you for your comments about your recent experience at Langley Park Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N H (Son of Resident) published on 8 December 2017
Submitted via Postal Card • Report

Overall Experience

My mother has vascular dementia. I have found it difficult to understand the illness. The staff will always help to intervene with help and advice.
Any medical problems, the staff always get the doctor or nurse out.
The home is well kept. Visiting can be done most of the day or night.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Langley Park Care Home

Thank you for your comments about your recent experience at Langley Park Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Langley Park Care Home

Care Provided by Langley Park Care Home

Good to Know

Funding & Fees Guide for Langley Park Care Home

Facilities