Lumley Court

Willington Care Village, Hall Lane Est, Willington, Crook DL15 0PW
Submit a Review
9.6 24 Reviews
  • Lumley Court, Crook
Show Lumley Court on the Map

Care Provided by Lumley Court

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Speech Impairment
  • Visual Impairment

Good to Know

  • Person in charge
  • Bethany Morrow (Care Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
Are you the Owner/Manager of Lumley Court? View your Advertising Options

Lumley Court Reviews (24)

Total of 24, showing 1-20
9.6

Lumley Court has a Review Score of 9.6 (9.557) out of 10, based on 11 reviews in the last 2 years. Over all time Lumley Court has 24 reviews.

Overall Experience

  • 18
  • 4
  • 2
  • 0
  • 0

Date Published

24
1
3
11
13

Review from Norma W (Daughter of Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the day I found out my lovely mum had to go into residential care I was heartbroken. All my fears and tears subsided as I got to know the staff at Lumley Court. Mum has a lovely room with her own possessions around her. Mum has always taken a pride in her appearance and the staff make sure her nails
are painted and her outfits are colour-matched. She is always clean and tidy. Nothing is too much trouble for any of the staff at Lumley Court and our concerns are listened to and dealt with quickly. The staff are kind, amazing and very supportive. They can lighten the mood with a laugh and a smile.

Reply from Bethany Morrow, Care Manager at Lumley Court

Good afternoon Norma, I would just like to thank you for your kind words and for taking the time to complete a care home review. I will pass your compliments on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patricia B (Mother of Resident) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased and happy with my daughter's care at Lumley Court.

Reply from Bethany Morrow, Manager at Lumley Court

Good afternoon, I would like to thank you for taking the time to complete a review and I will be pleased to share this review with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M N (Daughter of Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I can't really fault the level of care Mam gets, some staff are good with her and others excellent. Some staff treat family members more favourably than others and some are unprofessional and rude.
The rooms could do with being refreshed and repainted/updated. Since the new activities staff member
joined, activities have improved and have been more tailored for different levels of dementia patients. Safety/security is of a concern as residents should not be able to get off the unit and this has happened on several occasions.

Reply from Bethany Morrow, Home Manager at Lumley Court

Thank you for taking the time to complete a review. Hopefully we have already made a start at addressing some of the above concerns. I would like to reassure you that I will promptly address any concerns previously made and will provide you with regular feedback as agreed with yourself. We want to ensure that as a care provider we listen to your concerns and I look forward to working closely with you in the upcoming weeks. Again thank you for your honesty when completing this review and we hope that in the very near future you can see changes in your highlighted concerns.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D E (Resident) published on 27 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No complaints, staff do excellent work.

Reply from Elliott Erlanger, Manager at Lumley Court

Thank you so much for your review. We will share your thoughts about our home with the staff teams.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Doreen D (Husband of Resident) published on 6 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

2022 was a bad year but since January 2023 and new management, the home has become a lot better.
All the carers go out of their way to help you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J P (Cousin of Resident) published on 28 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The unit Lead is very good at keeping everyone informed and involved. The staff are very accommodating and look after the patients exceptionally well. We have no concerns at all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Florence F (Mother of Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is marvelous in in Jefrey Court. Staff and clients I love them all the care is very good and my daughter is coming on very good.

Reply from Harry Inglis, RM at Lumley Court

Thank you for your kind review, this means a lot to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Daughter of Resident) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment of admission, I felt extremely comfortable leaving my mother here. The staff have gone above and beyond to accommodate both my mother and myself. The level of care is outstanding. The bedrooms are a little shabby but satisfactory for what is needed. In a short time, I feel like more
has been done here than in hospital.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M H (Daughter-in-law of Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and compassion from all the staff is excellent. All the staff are friendly to us when we visit. The feeling when you walk in is calming and inviting. The staff treat all residents with the highest possible level of extraordinary care. Nothing is too much trouble. We know we have chosen the
right home.

Reply from Harry, RM at Lumley Court

Thank you for taking the time to review and for your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angela F (Daughter of Resident) published on 28 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I just want to say the care my mam has had from staff in Lumley is fantastic. If I have had a problem, I know I can go to the staff, and it's sorted straight away. She is now near the end of her life, and the staff are still there for her and the family. I cannot fault them one bit, making my mam so
comfortable and there for when we need them.

Reply from Harry Inglis, RM at Lumley Court

Thank you Angela for your kind feedback which means alot to us. Greatly appreciated


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan W (Daughter of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Following an issue with my father's personal hygiene and some communication problems, I raised the concerns surrounding these with Lumley Court's manager. She listened to my concerns and suggestions and was very prompt and took action straight away. Dad's care package was updated, and an agreed action
plan was put into place between the care staff and family members to help dad be more comfortable. The manager and senior staff gave dad and family their support and I thank them for their understanding.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sharon E (Daughter of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was in a care home and had a stroke. We were told that they would not be taking him back so we moved him here and he has progressed more than we expected. The staff really do care for the residents. The manner in which they speak to them and handle them is nothing short of respect. My father
is always clean and tidy and shaved and hair washed, sometimes not always wearing someone else's clothing, but we have put this down to various covid problems. There is plenty of entertainment for the residents, always something going on. My father is very happy here and so are we, and couldn't ask for more.

Reply from Harry Inglis, RM at Lumley Court

Thank you for the kind comments and review. We are reviewing the clothing issues at present and I trust you will see improvements


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Wife of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Some staff are friendly and some are not. The laundry system does not work my husband is often wearing other people's clothes.

Reply from Harry Inglis, RM at Lumley Court

I am very keen to meet with you to discuss your feedback, can I trouble you to get in touch with me via the office at admin@bondcare.co.uk


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dan S (Son of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, clean and tidy room. Can't fault, even good parking for visitors. Staff show great respect for residents and visitors alike.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Louise M (Daughter of Resident) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant staff very caring. Nothing is too much trouble you can ring whenever you want which does put your mind at rest, thank you for looking after my Dad he says he really enjoys the food. I know he is in a safe place.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P C (Son-in-law of Resident) published on 22 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not praise enough the staff at the home. Throughout the two years, they cared for our mother; they were so fantastic. From being in the home, she completely blossomed, and she was always happy and well cared for. 100% would (and have) recommend this home to others.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J C (Daughter of Resident) published on 8 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot put into words how happy I am at the service my mam received form this home. Home from home, loving, caring, compassionate and dedicated going beyond the job description, are just a few words of so many I have. I cannot recommend this home enough for your loved ones. My mam regained her life,
and somebody else's! She was so happy and settled from her very first day, and loved being there and the staff loved her back. You would be hard pushed to find a home that gives this level of care on a daily basis.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean H (Wife of Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot find fault of anything.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan B (Daughter of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support given to my mam by all members of staff is second to none. My mam is always clean and tidy whenever we visit. The respect shown to my mam is amazing and she is always happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine E (Daughter of Resident) published on 3 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to place Mam in the care home due to her Alzheimer's.
It was a very difficult decision but Mam loves it here.
The staff are lovely.
She is well fed and kept clean.
The family is very pleased with how happy Mam is.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.557)

Overview of Review Score

The Review Score of 9.6 (9.557) out of 10 for Lumley Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.557 for Lumley Court is calculated as follows: ( (92 Excellents x 5) + (24 Goods x 4) + (11 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 131 Ratings = 4.557

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lumley Court is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Lumley Court

What types of Care is Lumley Court registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Lumley Court have?

There are 40 Single Rooms.

What are the Facilities & Services at Lumley Court?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lumley Court to the centre of Crook?

2.2 mile(s) as the crow flies, distance by road may be significantly further.