Rose Lodge Care Home

Carers Way, Cobblers Lane, Newton Aycliffe DL5 4SE
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9.3 62 Reviews
  • Rose Lodge Care Home, Newton Aycliffe
Welcome to Rose Lodge.

Rose Lodge is a purpose-built care home built in 2003 and then extended in 2004 to incorporate its specialised Dementia unit. Located in Cobblers Lane the home is located less than 2 miles from Newton Aycliffe Town Centre with 7 Sapphire bus stop on Burnhill Way and number 17 bus on Burn Lane.

The home is divided into four units, spread over two floors with the Lincoln and Hamilton suites housing 12 rooms for residential dementia residents and the main building caters for residential clients. All units have their own lounge and dining room for residents to relax and enjoy the delicious food cooked onsite in the homes kitchen.

There is a coffee shop in the main building with coffee corner and the snug in Lincoln and Hamilton units with complementary tea and coffee available for visitors to the home.

All bedrooms are provided fully furnished with en suite facilities and shared bathrooms and shower rooms with the option of personalising your own room with furniture from home and accessories should this be needed.

Rose Lodge's full-time activities coordinator provides residents with an extensive programme of activities, entertainment and events as well as trips out of the home to the local PCP groups. Its central location, regular coffee mornings and luncheon clubs, and charity fundraising events mean the home enjoys strong community links.

They have a 5-star award in Food Hygiene at the home and believe food is a huge aspect of their care at Rose Lodge and residents enjoy a cooked breakfast, choice of lunch and dinner meals, supper and hospitality trolley with drinks and cakes throughout the day.   

The door is always open to visitors and they will be delighted to send you further information in the post including brochure, sample menu and sample activities pack or pop in to visit. They look forward to seeing you.

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Care Provided by Rose Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nicola Wheatley (Care Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (54)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006
    • Number of floors: 1

Funding & Fees Guide for Rose Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,073
    • Self-Funded Residential Dementia Care from £1,095

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Rose Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • Ample parking is available to the front of the home.


Rose Lodge Care Home Reviews (62)

Total of 62, showing 1-20
9.3

Rose Lodge Care Home has a Review Score of 9.3 (9.300) out of 10, based on 7 reviews in the last 2 years. Over all time Rose Lodge Care Home has 62 reviews.

Overall Experience

  • 48
  • 12
  • 0
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  • 1

Date Published

62
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7
55

Review from Pauline W (Daughter of Resident) published on 10 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mam receives excellent care and attention from the staff at the Care Home. She has all her meals specially made as she has a swallowing problem. This has enabled her to receive the nutrition she needs and has brought to an end her constant sickness when eating. I attribute this improvement to
the vigilance of the staff whoo organised her a Hospital investigation. I had been unable to achieve this for her through her previous GP when she was living at home. As a result of this, she has galined weight and is much stronger than when she first moved in to Care. She can walk with the aid of the Zimmer frame

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Review from S S (Daughter-in-law of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience with Rose Lodge Care Home was very positive during our loved one's respite stay of several weeks. The staff provided excellent attention to all aspects of personal care, ensuring my Mother-in-law was well-looked after with regular visits from the hairdresser and good attention to grooming
needs.
The team's holistic approach stood out - they didn't just focus on basic care but ensured residents had access to services that maintained their dignity and well-being. Staff showed genuine care in their interactions, making it feel more like a home than a facility.
The level of personal attention and professionalism gave us great peace of mind. We're grateful for the compassionate care provided by the Rose Lodge team during this time.

Reply from Amy Herinckx, Commercial Business Partner at Rose Lodge Care Home

We appreciate you taking the time to share your positive comments regarding Rose Lodge Care Home and our team. We are glad your experience reflects the high standards of quality care we hold ourselves to here at Maria Mallaband Care Group.


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Review from N M (Son of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has stayed at Rose Lodge for respite. She was very happy when we visited as she was not on her own. My family were very impressed at how friendly the staff were. The home is very clean, with plenty of activities. The manager was very helpful to us. As a family, we felt Mam was safe at Rose
Lodge.

Reply from Nicki Wheatley, Home Manager at Rose Lodge Care Home

Thank you for taking the time to provide this positive feedback. Your lovely comments will be shared with the team and all feedback received is used to continuously improve the lives of the people who live and stay with us.


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Review from E M (Son of Resident) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visited Mam in Rose Lodge she was very happy and comfortable staff were helpful and kind Mam's room was very nice and clean I was happy with Mam's care there, all the facilities were excellent.

Reply from Nicki Wheatley, Home Manager at Rose Lodge Care Home

Everyone at Rose Lodge really appreciates your kind words, we aim to provide the best possible care for the people who live with us and receiving your review is very encouraging.


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Review from Susan B (Daughter of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been here for the past couple of weeks recovering from illness. She is going home tomorrow, but her stay here has been lovely. All the staff are ultra friendly and approachable. Her room was spacious and cosy. They have a lovely dining room laid out like a restaurant and she even got a daily
cooked breakfast. There were also plenty of activities for residents. I can honestly say this place is really good and definitely recommend it. Thank you to everyone for taking good care of my mam.

Reply from Amy Herinckx, Commercial Business Partner at Rose Lodge Care Home

We appreciate you taking the time to share your positive comments regarding Rose Lodge and our team. We are glad your experience reflects the high standards of quality care we hold ourselves to here at Maria Mallaband Care Group.


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Review from D H (Son of Resident) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all aspects of care at Rose Lodge Newton Aycliffe. The staff are all very kind and patient with a good sprinkle of humour thrown in to lift spirits when required. Mum particularly enjoyed the activities, with music and movement and the singer who visited amongst her favourites. Food
choices are excellent and the endless cups of coffee/beverages are all very much appreciated. Would definitely recommend Rose Lodge to anyone looking for a caring, homely environment for their loved ones.

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Review from J G (Daughter of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff at the care home are extremely professional, friendly and approachable. Their care and attention to my father's needs is excellent. Relationships between staff and residents are wonderful, creating a family feel to the home. My father has grown in strength and happiness due to the team of
people around him. A five star home! Thank you.

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Review from A B (Daughter of Resident) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff try very hard to make residents feel at home from home. Always friendly to visiting families too. Will do anything for us. Excellent food and drinks, regularly throughout the day and evening. Brilliant activities and entertainment which is so important to keep resident's minds active as much as
possible. The family feel so lucky to have Mam here. Thank you to the management and all the staff.

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Review from Christine S (Daughter of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mam has been a resident of Rose Lodge for just over a year. I cannot fault the staff's commitment to their residents. No home is perfect, but the carers work extremely hard. They are pleasant and caring. My mam is coming to the end of her life, but these girls have made her remaining time with us
enjoyable. She has flourished under their excellent care.

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Review from L G (Great-Niece of Resident) published on 14 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is very welcoming to the residents. I partially love the range of activities that they have on. My aunt loves engaging in the activities, especially when the care home gets singers in, as she feels like she is the performance. She also enjoys playing bingo or dominoes. The staff are very
supportive, and I am glad that my aunt is well cared for.

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Review from Natasha W (Great-Niece of Resident) published on 13 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great aunty is staying at Rose Lodge Care Home and I can't fault her care! She loves the meals, her needs are well met and communication has always been top notch!
She loves the weekly bingo and armchair exercises! Thank you for looking after her so well and giving her opportunities to engage in
some of her hobbies!

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Review from Leeanne N (Granddaughter of Resident) published on 10 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having many years experience in healthcare, the thought of having to choose a care home for my beloved Nana was daunting. As a family we decided to choose Rose Lodge Care Home and never did we ever regret this. My nana was cared for as we as her family would of cared for her, she was shown love and
affection and nothing was ever too much trouble. I would not hesitate to choose this care home again should we need to. I am forever grateful to each and every member of staff. Thank you Rose Lodge Care Home.

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Review from S L (Daughter of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rose Lodge is a very friendly home. Staff are very caring and will help you with any needs your family member has. My dad loves the activities, i.e. bingo, dominoes, armchair exercises, and reading books from their library. l have no hesitation in recommending this care home.

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Review from A L (Son-in-law of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has lived there for over a year now. He loves it there; he has made friends and loves the activities and entertainment. He loves mealtimes sitting around the dining table chatting with other residents. Rose Lodge has a lovely and friendly atmosphere, and the staff are lovely to him.
He is very happy there, and that's all I could ask for.

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Review from L B (Daughter of Resident) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Rose Lodge for two years now and the support and kindness shown to my mother and myself has been outstanding my mother has gained weight and made friends since coming to Rose Lodge and enjoys all meals prepared for her and joining in all activities. Placing my mother
into a care home was a difficult time for me but the staff at Rose Lodge have all been supportive and I can not thank them enough.

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Review from J B (Son-in-law of Resident) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law went to Rose Lodge two years ago and the care she has received has been amazing. I have not seen my mother-in-law look as healthy as she does and she is so happy in her surroundings, I know this is due to the care and support given by the staff and management at the home. I know my
wife is now able to settle at night knowing her mother is safe and well cared for.

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Review from S H (Daughter of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Please please do not use this home. This is the most awful place. Understaffed, staff under pressure, and not the slightest hint of joy here. Any good reviews must be old reviews. Do your research. If you love your family member and they have dementia please take them elsewhere.

Reply from Kerri Smith, RM at Rose Lodge Care Home

Thank you for taking the time to leave us a review. We are very sorry to read that your experience of Rose Lodge was not as we would have expected. We strive to ensure that the needs of all the people living with us are met, and our team work hard to care for people as they would a family member. We assess all the support needs of the people coming to live with us and are sorry on this occasion our home wasn't the right place for your loved one. We can assure you that we take all concerns seriously and take appropriate action where required.


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Review from L C (Daughter-in-law of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Rose Lodge is a clean and modern care home. The staff I engaged with on visits were pleasant and helpful when approached. My mother-in-law was placed in Rose Lodge temporarily. However, my experience of visiting my mother-in-law in the home was not a good one. She has mild to moderate dementia symptoms,
which manifests as confusion and no perception of time. She was placed on a floor with patients who displayed more severe dementia symptoms. This made her very uncomfortable and miserable (unfortunately, we were unable to move floors). On observation, some of the residents were not very clean and were walking around the corridors in badly soiled clothes. On one occasion a resident was banging on the door to be let out as I was trying to leave, no staff came to her aid. These are just a couple of examples. Whilst I appreciate that the staff have a difficult and demanding job, the residents are someone's family and therefore should be treated with care and respect at all times.

Reply from Kerri Smith, RM at Rose Lodge Care Home

Thank you for taking the time to leave us a review. We are very sorry to read that your experience of Rose Lodge was not as we would have expected. We strive to ensure that the needs of all the people living with us are met, and our team work hard to care for people as they would a family member. We assess all the support needs of the people coming to live with us and are sorry on this occasion our home wasn't the right place for your loved one. We can assure you that we take all concerns seriously and take appropriate action where required.


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Review from Tracy H (Niece of Resident) published on 12 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found this care home perfect for my aunt who has advanced dementia. Her meals were given to her already cut up to make eating much easier for her. Her care is person-centred. The activities she enjoyed were offered on a daily basis, her favourite will always be armchair exercises. We are so pleased
with the care home.

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Review from Paul B (Son of Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are Rose Lodge Care Home do a very good job for my mum and residents. They are helpful and make sure that nothing is a bother. To me, the staff don't get paid enough for the job they do. It's hard work and demanding, hats off to the ladies and gentlemen you have at your company. Just to say
a special mention to the care home's cat, 19 years old and the residents love him at Rose Lodge.

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Current Review Score: 9.3 (9.300)

Overview of Review Score

The Review Score of 9.3 (9.300) out of 10 for Rose Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.952 for Rose Lodge Care Home is calculated as follows: ( (79 Excellents x 5) + (4 Goods x 4) ) ÷ 83 Ratings = 4.952

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.348 Points relating to the number of positive Reviews for Rose Lodge Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8. 7 Positive Reviews ÷ 10.8 = 0.648

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Dec 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Nicola

Nicola Wheatley

Job Title: Home Manager

Joined: 2008

My name is Nicola Wheatley and I am the Care Manager at Rose Lodge. I have worked at Rose Lodge since 2008 progressing from a care assistant, to Senior care assistant, Deputy Manager then onto Home Manager.


I have had a passion for care since I was 20 Years old, dedicating myself to enrich the lives of all who live with us.


Frequently Asked Questions about Rose Lodge Care Home

What types of Care is Rose Lodge Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Rose Lodge Care Home provide?

Day Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Rose Lodge Care Home have?

There are 54 Single Rooms.

What are the Facilities & Services at Rose Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Rose Lodge Care Home to the centre of Newton Aycliffe?

1.0 mile(s) as the crow flies, distance by road may be significantly further.