Rose Lodge Care Home

Carers Way, Cobblers Lane, Newton Aycliffe DL5 4SE
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9.3 62 Reviews
  • Rose Lodge Care Home, Newton Aycliffe
Welcome to Rose Lodge.

Rose Lodge is a purpose-built care home built in 2003 and then extended in 2004 to incorporate its specialised Dementia unit. Located in Cobblers Lane the home is located less than 2 miles from Newton Aycliffe Town Centre with 7 Sapphire bus stop on Burnhill Way and number 17 bus on Burn Lane.

The home is divided into four units, spread over two floors with the Lincoln and Hamilton suites housing 12 rooms for residential dementia residents and the main building caters for residential clients. All units have their own lounge and dining room for residents to relax and enjoy the delicious food cooked onsite in the homes kitchen.

There is a coffee shop in the main building with coffee corner and the snug in Lincoln and Hamilton units with complementary tea and coffee available for visitors to the home.

All bedrooms are provided fully furnished with en suite facilities and shared bathrooms and shower rooms with the option of personalising your own room with furniture from home and accessories should this be needed.

Rose Lodge's full-time activities coordinator provides residents with an extensive programme of activities, entertainment and events as well as trips out of the home to the local PCP groups. Its central location, regular coffee mornings and luncheon clubs, and charity fundraising events mean the home enjoys strong community links.

They have a 5-star award in Food Hygiene at the home and believe food is a huge aspect of their care at Rose Lodge and residents enjoy a cooked breakfast, choice of lunch and dinner meals, supper and hospitality trolley with drinks and cakes throughout the day.   

The door is always open to visitors and they will be delighted to send you further information in the post including brochure, sample menu and sample activities pack or pop in to visit. They look forward to seeing you.

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Care Provided by Rose Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nicola Wheatley (Care Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (54)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006
    • Number of floors: 1

Funding & Fees Guide for Rose Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,073
    • Self-Funded Residential Dementia Care from £1,095

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Rose Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • Ample parking is available to the front of the home.


Rose Lodge Care Home Reviews (62)

Total of 62, showing 21-40
9.3

Rose Lodge Care Home has a Review Score of 9.3 (9.300) out of 10, based on 7 reviews in the last 2 years. Over all time Rose Lodge Care Home has 62 reviews.

Overall Experience

  • 48
  • 12
  • 0
  • 1
  • 1

Date Published

62
5
5
7
55

Review from Pam L (Regular Volunteer) published on 16 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rose Lodge has always been a very welcoming and friendly home. Nothing is any trouble for the manager and the staff. They go over and above what they are asked to do. You can tell by photos on Facebook how happy and cared for are all the residents. I would not hesitate to recommend Rose Lodge to any
of my relatives and friends. It is the best-run home that I know of.

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Review from Sandra H (Daughter of Resident) published on 12 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in Rose Lodge for the past three years, and in the three years so she been a resident the staff have been very friendly with all our family who visits her.
All staff are a credit to this home, my mam has recently passed away and the staff went over and beyond there duty’s
with hourly updates on the changes in our Mam, Covid-19 had made it difficult to visit but at the end of mams life, this was not an issue I would recommend this care home to anyone who seeks a caring friendly dignified home for their family member.
Well done Rose Lodge.
KEEP SAFE ??

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Review from P L (Son of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent 8 happy years here. The care she receives prolonged her life and gave her many happy times here. I still visit Rose Lodge regularly; a testimony to enduring good memories. The staff promote an atmosphere of a family home, not an institution. They obviously care for everyone as individuals.
I should add that the food is excellent, as a visitor you always feel you could sit down and eat with them, unlike many such places.

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Review from L J (Granddaughter of Resident) published on 3 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My nana seems happy at Rose Lodge. The carers are lovely and go over and above. Activities do seem a little lacking, although the coordinator works very hard, there seems to be a lack of staff to facilitate properly or frequently. Meals seem a little repetitive ie pork every Sunday.

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Review from Carol A (Daughter of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam was taking into Rose Lodge Care Home due to ill health in May this year.
She was only in 9 weeks before she passed away but in those 9 weeks, she got the best care anyone could ask for. Mam got to know and love all the staff and they all loved my mam and for that, I am truly thankful to Rose
Lodge Care Home.

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Review from Courtney A (Granddaughter of Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my gran received during her time at Rose Lodge. All staff were exceptional and very professional, going above and beyond to ensure my gran's needs were met.

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Review from William P (Respite Resident) assisted by family/friend published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stay at Rose Lodge was unexpected and I have no other experience of a care home to compare to. I found Rose Lodge to be comfortable, clean and accessible. Bedroom and ensuite nice; lounges - nice and compatible to socialise. Staff were excellent - helpful and kind and I was well looked after. The
only issue for me was the food - I would have liked more variety, but overall, I was happy at Rose Lodge.

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Review from Susan C (Daughter of Resident) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and caring staff - I have noticed all residents are kept clean and tidy and are very well looked after.

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Review from Peter C (Son of Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very good, friendly with relatives but very caring with residents and treat them with dignity and respect. Residents are given freedom within the home and have outside areas they can use, weather permitting.
Sometimes some residents could do with more stimulation but realise this is difficult
in a busy home.

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Review from L L (Daughter of Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law was admitted to Rose Lodge in early December following a hospital admission from home. Although he was extremely upset to have to go into a care home, thanks to the patience and reassurance and the friendliness of the staff, he has settled well. He is making friends and enjoying the
activities within the home. This has made a very difficult time for the family a much better experience. Thank you.

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Review from S H (Daughter of Resident) published on 17 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise Rose Lodge highly enough! The level of care my mum has received here is outstanding. She was very frail when she arrived but she has positively thrived here. The meals are excellent and she has gained weight since she came to Rose Lodge. The improvement has been amazing! The staff and
manager are all very helpful, friendly and caring. I would highly recommend Rose Lodge to anyone who is looking for a care home place for a family member. Excellent in every aspect.

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Review from T K (Son of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care my mother has received at Rose Lodge care home in the last eighteen months has been outstanding.

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Review from K B (Daughter of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I have found the standards at Rose Lodge to be very good. Whenever an issue has arisen it has been acted upon promptly. Contact has been consistent and informative. I have had no cause to worry that my mother is not being looked after properly and that her privacy and dignity is protected by
the staff as best they can. I do feel that the home is understaffed and that there should be 3 carers on each unit at all times for safety reasons.

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Review from Maureen H (Daughter of Resident) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of the staff are very caring and will help residents and relatives in any way they can. Some go above and beyond what is required especially the laundry staff, activities coordinator and maintenance person.


The home is welcoming and run very efficiently by the manager.


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Review from L S (Daughter of Resident) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been very unwell recently but the staff have given her so much excellent care and attention. They have also helped and supported me. Thank you, everyone.

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Review from Sharen H (Daughter of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are caring and look after my mam better than I could. She is very happy and has put on weight since coming here which is great as she wouldn't eat.

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Review from Ronnie G (Nephew of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel I have made the best choice of care home in Newton Aycliffe area. The staff are very helpful and caring towards the patients as well as the relatives and any questions that I was unsure of the admin staff helped in every way.

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Review from K M (Daughter-in-law of Resident) published on 23 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst on a visit to see my mother-in-law two of the domestic staff made a snowman for my mother-in-law just outside her window. She thought it was lovely and it made her smile. It was a really nice thing to do and shows how caring and kind they both are.

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Review from Linda S (Daughter of Resident) published on 23 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I go away, I no longer have to worry about mam, as I know she's in safe hands. In fact, this home has saved mam's life, she has come on so much with the love and care provided by all the staff.

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Review from D T (Daughter of Resident) published on 1 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rose Lodge is like home from home. Lovely, kind, caring manager. All the staff are very friendly. My mum is a fussy eater and if she chooses to eat something else, they will make it for her no problem. Different activities every day if she chooses to go. Spotlessly clean. Families are always made to
feel welcome. Lovely care home.

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Current Review Score: 9.3 (9.300)

Overview of Review Score

The Review Score of 9.3 (9.300) out of 10 for Rose Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.952 for Rose Lodge Care Home is calculated as follows: ( (79 Excellents x 5) + (4 Goods x 4) ) ÷ 83 Ratings = 4.952

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.348 Points relating to the number of positive Reviews for Rose Lodge Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8. 7 Positive Reviews ÷ 10.8 = 0.648

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Dec 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Nicola

Nicola Wheatley

Job Title: Home Manager

Joined: 2008

My name is Nicola Wheatley and I am the Care Manager at Rose Lodge. I have worked at Rose Lodge since 2008 progressing from a care assistant, to Senior care assistant, Deputy Manager then onto Home Manager.


I have had a passion for care since I was 20 Years old, dedicating myself to enrich the lives of all who live with us.