Rose Lodge Care Home

Carers Way, Cobblers Lane, Newton Aycliffe DL5 4SE
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9.3 62 Reviews
  • Rose Lodge Care Home, Newton Aycliffe
Welcome to Rose Lodge.

Rose Lodge is a purpose-built care home built in 2003 and then extended in 2004 to incorporate its specialised Dementia unit. Located in Cobblers Lane the home is located less than 2 miles from Newton Aycliffe Town Centre with 7 Sapphire bus stop on Burnhill Way and number 17 bus on Burn Lane.

The home is divided into four units, spread over two floors with the Lincoln and Hamilton suites housing 12 rooms for residential dementia residents and the main building caters for residential clients. All units have their own lounge and dining room for residents to relax and enjoy the delicious food cooked onsite in the homes kitchen.

There is a coffee shop in the main building with coffee corner and the snug in Lincoln and Hamilton units with complementary tea and coffee available for visitors to the home.

All bedrooms are provided fully furnished with en suite facilities and shared bathrooms and shower rooms with the option of personalising your own room with furniture from home and accessories should this be needed.

Rose Lodge's full-time activities coordinator provides residents with an extensive programme of activities, entertainment and events as well as trips out of the home to the local PCP groups. Its central location, regular coffee mornings and luncheon clubs, and charity fundraising events mean the home enjoys strong community links.

They have a 5-star award in Food Hygiene at the home and believe food is a huge aspect of their care at Rose Lodge and residents enjoy a cooked breakfast, choice of lunch and dinner meals, supper and hospitality trolley with drinks and cakes throughout the day.   

The door is always open to visitors and they will be delighted to send you further information in the post including brochure, sample menu and sample activities pack or pop in to visit. They look forward to seeing you.

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Care Provided by Rose Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nicola Wheatley (Care Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (54)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006
    • Number of floors: 1

Funding & Fees Guide for Rose Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,073
    • Self-Funded Residential Dementia Care from £1,095

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Rose Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • Ample parking is available to the front of the home.


Rose Lodge Care Home Reviews (62)

Total of 62, showing 41-60
9.3

Rose Lodge Care Home has a Review Score of 9.3 (9.300) out of 10, based on 7 reviews in the last 2 years. Over all time Rose Lodge Care Home has 62 reviews.

Overall Experience

  • 48
  • 12
  • 0
  • 1
  • 1

Date Published

62
5
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7
55

Review from B A (Husband of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From admission, the care and helpfulness given from management to care worker level, has been of the highest degree.
The staff have performed well and to the standard wanted.
Nothing is a trouble to any of the staff and I feel my wife is in very good hands.

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Review from Nicholas C (Son of Resident) published on 13 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rose Lodge has exceeded our expectation. My mother was far from keen to move into care, and was made more than apprehensive about making the move. However, having made the move she is very happy in her life. So much so, she wants to stay at Rose Lodge 'until the end of her days'.


The home is bright

and cheerful. The staff are all exceptional and go all out to make the residents comfortable.

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Review from S C (Daughter-in-law of Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring staff led by a very hands-on manager. Admin staff are also very caring and hard working.


My mother-in-law receives tender loving care and is made to feel comfortable and loved. Food is excellent.


We are very happy to have my mother-in-law as a resident.


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Review from Melanie W (Granddaughter of Resident) published on 12 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home great staff who are more than helpful :) and always on hand. I would recommend this home to anyone with relatives needing any care. All of the residents are well looked after and catered for, even with activities to keep them active. Well done staff at Rose Lodge :)

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Review from Claire C (Granddaughter of Resident) published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cleanliness of Rose Lodge Care Home is second to none, immaculate all of the staff from care's, cleaners and laundry workers are fantastic. Nothing is a problem to them, they're always happy and friendly and you can see they all love each of the residents. The food is beautiful and portions are more
than adequate.

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Review from Joan L (Friend of Resident) published on 21 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my visits I found this home Rose Lodge to have a warm and friendly feel. The staff and residents seem so relaxed in a homely atmosphere. I find it important that the residents who are more able, are, and should be provided with simple but various interesting versatilities and a little more exercise
so they enjoy each day - more outings too.

Reply from Nicola Wheatley, Home Manager at Rose Lodge Care Home

Thank you for your comments. We are very glad that you enjoy your visits to our home. We too believe it is important to incorporate regular exercise and outings as part of our Activities programme. We hold exercise classes with a visiting personal trainer every 2 weeks and our residents are invited to attend an outing to a local monthly lunch club as well as clubs at the neighbouring PCP centre. Recently we have also been attending Spennymoor Leisure Centre’s Dementia-friendly swimming sessions which take place every month. Over the colder winter months our residents tend to prefer more indoor activities but as the warmer weather approaches, we will be arranging more outings and walks. If you’d like more information on the activities programme or have any suggestions then please feel free to speak to me or one of our Activities Coordinators.


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Review from P H (Daughter of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother moved into Rose Lodge on a temporary emergency placement.
We had made some informal enquiries with a view to taking mother to look around, however, events overtook us.
We were impressed by the level of personal contact from our enquiry and the fact that we were told just to pop in and no
need for an appointment to look around.
Upon admission my mother (and us) were made very welcome, nothing was rushed and her room had been beautifully prepared with fresh flowers, chocolates and a welcome card.
The staff were professional and reassuring.

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Review from E B (Wife of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had a short stay in Rose Lodge January 11th until 14th Jan to enable me to have respite, he was made very welcome and even though he was a bit of a trial the staff managed him very well, 10/10. I wouldn't be afraid to leave him again.

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Review from A A (Son-in-law of Resident) published on 17 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother-in-law has received so far has been excellent. The home is very comfortable and the food is very good and the staff are very caring and thoughtful towards her.

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Review from V A (Daughter of Resident) published on 15 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Still early days but so far very impressed with the home. Very comfortable, homely environment, staff are exceptionally lovely- nothing is too much trouble. Food lovely, very much high-quality home cooking.

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Review from R M (Granddaughter of Resident) published on 1 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother is very well looked after and loves living at Rose Lodge.
Family are always made to feel welcome, true home from home.
Book my bed.

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Review from Margaret W (Daughter of Resident) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very kind and caring. Mam was given excellent personalised care tailored to her specific needs. It was such a relief for myself and my brother to know that Mam had settled well and was so well cared for. Like home from home.

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Review from A R (Granddaughter of Resident) published on 29 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Granny is comfortable and cared for. The staff make family members feel welcome and are always friendly no matter how hectic their day maybe.

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Review from J R (Son of Resident) published on 25 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother-in-law is happy and well cared for in a safe environment.

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Review from S P (Daughter of Resident) published on 9 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was very unwell when she first went to Rose Lodge but over the last two months with the love and great care that all staff have given her she is now almost back to her old self. Rose Lodge has a very warm caring almost family like feeling as soon as you walk through the doors. I would not
hesitate to recommend this home to anyone as I leave each time after visiting. I am happy in the knowledge my mother is in very good hands.

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Review from Kenneth P (Husband of Resident) published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager is confident, capable and supports the staff who are respected and valued. The home focusses on relationships and people and provides a community of people. The home is clean and tidy and lived in and is a welcoming place to visit. Visiting has no restrictions. Relatives can converse openly
with staff and be confident of their support. All staff are caring and supportive.

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Review from Eileen W (Daughter of Resident) published on 26 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum being taken into the care home was a very traumatic experience for mum and her sons and daughters. Rose Lodge staff were very emphatic, supportive, helpful and reassuring. Mums family feel confident that the staff and management are fully committed to mums care and welfare. I personally feel the
ethos of the staff is genuine and caring. As a family we feel that nothing is a trouble to the staff. The whole environment at Rose Lodge is welcoming, friendly and supportive. The home is spotless, food and drinks are of good quality. We feel mum is safe and well cared for, her health has improved a great deal. Thank you to the management and wonderful staff at Rose Lodge on behalf of mum and family.

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Review from Lynda W (Daughter of Resident) published on 25 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mam has settled well in Rose Lodge Care Home and gets on very well with all the care staff. She is well looked after and I am kept fully informed at all times. Staff are respectful, caring and always helpful. My only concern is that the care home has been unable to appoint an activities co-ordinator
for nearly 12 months now. It is important that one is appointed soon as residence enjoy doing different activities.

Reply from Nicola Wheatley, Home Manager at Rose Lodge Care Home

Thank you for your comments on Rose Lodge. We would like to address your concerns regarding the Activities Coordinator vacancy. There were 7 months, from the end of June 2015 until February 2016, without a full time Activities Coordinator in post. During the time there was a part-time Activities Coordinator from a sister care home who visited regularly for activities with residents, as well as planning activities and entertainment for when she was not on site.


The role of Activities Coordinator is an important one and we need to be careful that the right person is chosen. Passion, enthusiasm and an innovative approach to providing meaningful activities, entertainment and events for our residents are a prerequisite.


We are delighted to say that as of 15th February 2016 we appointed a full time Activities Coordinator, who is working alongside the residents and relatives to continue, as well as develop, the activities programme in Rose Lodge.


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Review from E F (Husband of Resident) published on 30 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff are very open, caring, polite and will do anything possible to help you. When I visit my wife and ask questions they are always willing and helpful in giving me answers to any problems that may arise.

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Review from Mark S (Son of Resident) published on 30 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Rose Lodge. He has Alzheimer's. I have visited on hundreds of occasions over the last two years and I think that the care home is lovely. The staff are so friendly and professional. They treat the residents and guests with dignity and respect. In my fathers case, they
always seem to have time to talk with him, give him a reassuring hug or make him a cup of tea. They shower him, despite his reluctance (his personal hygiene standards dropped before he moved to Rose Lodge) and they keep him safe and comfortable. The cleaning and laundry service around the home is great and the food looks nice. Overall, there is a lovely, welcoming atmosphere at Rose Lodge. Thanks to the staff, who, in my opinion are fantastic people.

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Current Review Score: 9.3 (9.300)

Overview of Review Score

The Review Score of 9.3 (9.300) out of 10 for Rose Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.952 for Rose Lodge Care Home is calculated as follows: ( (79 Excellents x 5) + (4 Goods x 4) ) ÷ 83 Ratings = 4.952

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.348 Points relating to the number of positive Reviews for Rose Lodge Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8. 7 Positive Reviews ÷ 10.8 = 0.648

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Dec 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Nicola

Nicola Wheatley

Job Title: Home Manager

Joined: 2008

My name is Nicola Wheatley and I am the Care Manager at Rose Lodge. I have worked at Rose Lodge since 2008 progressing from a care assistant, to Senior care assistant, Deputy Manager then onto Home Manager.


I have had a passion for care since I was 20 Years old, dedicating myself to enrich the lives of all who live with us.