Beddell House at Sherburn Hospital

Sherburn House, Sherburn Hospital, Durham DH1 2SE
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8.3 10 Reviews
  • Beddell House at Sherburn Hospital, Durham
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Care Provided by Beddell House at Sherburn Hospital

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Sheltered Housing

Good to Know

  • Person in charge
  • Tanya Porthouse (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (56)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Stairlift
  • Television point in own room
  • Wheelchair Access
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Beddell House at Sherburn Hospital Reviews (10)

8.3

Beddell House at Sherburn Hospital has a Review Score of 8.3 (8.311) out of 10, based on 8 reviews in the last 2 years. Over all time Beddell House at Sherburn Hospital has 10 reviews.

Overall Experience

  • 7
  • 1
  • 0
  • 1
  • 1

Date Published

10
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8
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Review from D H (Daughter of Resident) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Running a care home is incredibly hard and no care home is perfect.
But if I had to recommend a care home in Durham to anyone it would undoubtedly be this one.
There are some incredible carers who work tirelessly to care for the residents - and its hard, demanding work at times. Would always wish
for more but this is the reality of most care homes - and I would say Sherburn House is pretty good.
It truly is the staff that make the difference- and they do here. Thank you for everything you do - it's seen and very much appreciated.

Reply from Tanya Porthouse, Registered Manager at Beddell House at Sherburn Hospital

Thank you so much for your lovely words. The team work tirelessly to ensure we deliver the best care. The team appreciate your kinds words


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Review from L B (Friend of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Failure of management to follow correct procedures regarding assessment of care. Using social workers to get rid of residents. Saying to social workers they have been helpful & kept the family informed when they have not. Ignoring family who holds power of attorney (care) & consequently illegally applying
procedures eg DOLS & sedation medication (not approved by POA) without POA knowledge to make it easier for the carers, instead of actually using care? Manager always on holiday. Never available to discuss. Works from home. Instead of the manager investigating situations herself, she takes the word of the staff. An incident in the home regarding over medication & adverse reaction was never documented, instead given sedation not approved by POA to counteract. Not sure why open as a care home, only limited amount of care prepared to be provided. They could however provide more care and do so to certain residents. Movement of resident out of home, only in the best interest of home & charity, not resident.

Reply from Tanya Porthouse, Registered Manager at Beddell House at Sherburn Hospital

We are perplexed that you would leave such a disparaging review of our service, especially when you spent months fighting hard to prevent your relative from leaving our care! We understand your frustration at having to leave our wonderful care home, but our registration only covers residential care, not nursing or EMI. We refute these allegations in the strongest terms and note that you only raised them after leaving our service. Don't be a keyboard warrior, accept our invitation to meet to discuss your concerns in person so we may at least have the right to reply.


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Review from V R (Daughter of Resident) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say what an amazing care home this is, my mum, who has been in since February 2024, has been so well cared for, nothing is too much trouble. The staff are all very caring and pleasant, they treat her with great kindness and respect.
The food is great, she has started eating again,
gets her hair done, she is very happy, what a relief to know when I go home she will be very well cared for. They very quickly pick up on any health problems and deal with it professionally and immediately.
It must be the best care home, at least in the North east, five-star.

Reply from Tanya Porthouse, manager at Beddell House at Sherburn Hospital

Thank you very much for such a positive review. We will pass on your lovely comments to the team!


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Review from H M (Daughter of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beddell House is a lovely place. The home itself is comfortable and spacious and it is particularly nice that Mum has her own sitting room. The grounds are huge and well-kept. But the main thing of course is the staff who are so kind and caring. Mum has been there a while now and they have managed her
deteriorating abilities with such good humour and compassion.

Reply from Tanya Porthouse, Manager at Beddell House at Sherburn Hospital

Thank you for taking the time to review our home. We will pass on your kind words to the staff team


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Review from Haley P (Daughter of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so happy with the care my mam is receiving at Beddell House at Sherburn Hospital. She is treated with the utmost care and patience and seems to have settled in really well. The home itself is beautiful, spotlessly clean and modern in stunning surroundings.
We would prefer there was a better
chef on site, as the food quality has deteriorated recently, but other than that, everything is perfect.

Reply from Tanya Porthouse, manager at Beddell House at Sherburn Hospital

Thank you for taking the time to review our home. We will pass on your kind words to the staff team. We are currently reviewing menu options which residents will be invited to take part in.


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Review from Janet R (Daughter of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went originally for respite then decided to stay. She’s been at Beddell House at Sherburn Hospital now for over twelve months. The staff are friendly and the residents seem well looked after. Food is good and best of all, Mum is very happy. They have an entertainment manager who organises events,
visits from performers, activities, so much going on.

Reply from Tanya Porthouse, manager at Beddell House at Sherburn Hospital

Thank you for taking the time to review our home. We will pass on your kind words to the staff team.


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Review from Rosemary P (Daughter of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care of my mother is outstanding, staff are truly caring, take time to listen to my mother and make everyone who visits her welcome. They listen to family queries and suggestions and act upon them, treat my mother with dignity and as an individual, encouraging her to talk about her life and join in
activities. Having cared for my mother for a number of years I am confident in the care she receives from staff at Beddell House which is a great relief to know she is well cared for and safe, in excellent accommodation.

Reply from Tanya Porthouse, manager at Beddell House at Sherburn Hospital

Thank you for taking the time to review our home. We will pass on your kind words to the staff team.


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Review from Susan E (Daughter of Resident) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Staff from the manager through to the carers lack experience, skills and training.
Even if staff were well trained and experienced, there aren't enough staff on duty to provide good quality care over 3 separate floors in such a large building.
Staff don't take opportunities to learn from family
members /unpaid carers.
My father came home with 2 significant wounds which we knew nothing about. One was a huge abscess on his chest that according to his care notes which I obtained via a SAR had been present for almost 3 months but had never been treated.
Food is average at best.
The best things about Bedell House are the rooms (with separate bedroom and living area and en suite toilet and shower), the outlook from the public rooms and the woodland walk that's accessible with a wheelchair/mobility scooter.

Reply from Tanya Porthouse, manager at Beddell House at Sherburn Hospital

Beddell House was rated as Good in our most recent inspection and is always fully staffed to meet our residents' needs. We provide first-class, award-winning food, which is nutritionally balanced and tailored to the needs of every individual. Our care staff are highly trained caring individuals who work hard to give the residents a high quality of life, therefore it is sad to receive such a negative public review, especially when we have informal and formal policies and procedures in place for families or residents to discuss their concerns at the time they occur.
We are sorry you were not happy with the service and hope you have found a new provider who can meet your expectations. We will feed your comments back to the team so they can reflect on what you have said. Thank you for your review.


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Review from Barbara G (Respite Resident) published on 1 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just enjoyed 8 days in Beddell House after having a Total Knee Replacement.


I was treated with the utmost care and nothing too much trouble. I observed that all residents received the same treatment by Staff and nothing was too much trouble to them. They went about their jobs with a smile

on their face. It was lovely to see how they persuaded residents to partake in activities and to eat as much of the meals as they could manage. It was marvellous to watch how a resident would say ‘I cannot eat today’ but staff would persuade them they needed to eat (no bullying just patience) and before too long food would be eaten.


Thank you all staff for a most enjoyable stay.


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Review from John (Friend of Resident) published on 9 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Beddell House is a beautiful house, set in a quiet and rural location. It is spacious and airy and well-maintained. Residents have both a living room and a bedroom, as well as a bathroom, all of which are of a generous size. The staff are very kind, helpful and friendly. There is an atmosphere of warmth
and care.

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Current Review Score: 8.3 (8.311)

Overview of Review Score

The Review Score of 8.3 (8.311) out of 10 for Beddell House at Sherburn Hospital is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.211 for Beddell House at Sherburn Hospital is calculated as follows: ( (68 Excellents x 5) + (5 Goods x 4) + (4 Satisfactorys x 3) + (10 Poors x 2) + (8 Very Poors x 1) ) ÷ 95 Ratings = 4.211

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.1 Points relating to the number of positive Reviews for Beddell House at Sherburn Hospital is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 6 Positive Reviews ÷ 12 = 0.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Beddell House at Sherburn Hospital

What types of Care is Beddell House at Sherburn Hospital registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Beddell House at Sherburn Hospital provide?

Palliative Care, Sheltered Housing, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Beddell House at Sherburn Hospital have?

There are 56 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Beddell House at Sherburn Hospital?

Own Furniture if required, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Beddell House at Sherburn Hospital to the centre of Durham?

2.2 mile(s) as the crow flies, distance by road may be significantly further.