St Aidan Lodge Residential Care Home

Front Street, Framwellgate Moor, Durham DH1 5BL
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9.7 45 Reviews
  • St Aidan Lodge Residential Care Home, Durham
St Aidan Lodge residential care home is an independently owned and operated care home providing high-quality care to those requiring residential or residential dementia care. The home is purpose built with ample communal space and adaptations to help those with complex physical needs to be cared for.

There has been a recent refurbishment scheme at St Aidan lodge with new soft furnishings, updated flooring and now there is provision of WIFI for guests and residents throughout the home.

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Care Provided by St Aidan Lodge Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Ideal Care (North) Ltd
  • Person in charge
  • Claire McArdle (Registered Manager)
  • Admission Criteria
    • Statement of purpose, brochure, service user guide
    • Ages 65+
  • Room Information
    • Single Rooms (62)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for St Aidan Lodge Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £952
    • Self-Funded Residential Dementia Care from £1,012
    • RESPITE Self-Funded Residential Care from £952
    • RESPITE Self-Funded Residential Dementia Care from £1,012

  • Fees are correct as of 01/04/2024 and are reviewed annually.
  • (these prices are only a guideline, please contact St Aidan Lodge Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please avoid meal times if possible i.e. 0830-0930, 1230-1400 and 1630-1800


  • Parking

  • Parking is available on site with no charge and the adjacent public parking, behind the community centre, is also free of charge as of Feb 2024.


St Aidan Lodge Residential Care Home Reviews (45)

Total of 45, showing 1-20
9.7

St Aidan Lodge Residential Care Home has a Review Score of 9.7 (9.730) out of 10, based on 17 reviews in the last 2 years. Over all time St Aidan Lodge Residential Care Home has 45 reviews.

Overall Experience

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  • 8
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Review from Kirstie A (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Aidan Lodge Residential Care Home feels very homely and comfortable. The bedrooms are a good size and there are various nice communal lounges. There is a real community feel and the residents are genuinely interested in each other and make an effort to welcome new residents and their families.
My
Dad was looked after by lovely caring staff in the last 4 weeks of his life which he spent at St Aidan Lodge. The staff tried to make Dad as comfortable as possible and adapted their care to his needs as his health quickly deteriorated. During this time our Mam was also staying at the Lodge and the staff were also lovely with her. She was invited to join in activities and communal mealtimes and supported by staff and residents through a very sad time. They welcomed our whole family and treated us with tremendous kindness and warmth. We are enormously grateful to all of the staff.

Reply from Claire Mcardle, Registered manager at St Aidan Lodge Residential Care Home

Thank you very much for your review. One of the most important times we care for people is at the end of their life. We were pleased to help your father and your mother at the hardest of times. We will share your feedback with our whole team.


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Review from Elizabeth C (Sister-in-law of Resident) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home was clean, secure and welcoming - plenty of space, the atmosphere calm. Staff were friendly and communicated with excellent skills in a compassionate, supportive and kind manner with each resident, each other and the relatives of residents. I observed some moving and handling skills by staff
when transferring the residents from one seating location to another which was well performed and focused communication between staff members and residents to ensure cooperation and safe transfer. In a sitting room where an activity of hand painting was taking place, the Activities Co-ordinator ensured the residents were able to participate in the activity and positive encouragement was given to the developing creation.
The bedroom was clean and tidy and the pictures of the resident outside the individual room was positive and staff could easily identify who was in the room. I left the home after my visit knowing the relative I visited was receiving an excellent standard of care.

Reply from claire mcardle, Registered Manager at St Aidan Lodge Residential Care Home

Thank you very much for your feedback, we will share it with our team. We are pleased that you had such a pleasant visit and were left feeling confident in the warm and safe care for your relative.


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Review from David C (Son of Resident) published on 12 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Felt that I must add my review to the care given to my mother by the staff at St Aidan Lodge. She has been a resident there for 6 years and although reasonably sprightly at the beginning she was welcomed wholeheartedly and looked after remarkably well. She had instances where hospital care was needed
and these were dealt with punctually and great care and consideration. Without exception all of the staff are caring, kind, thoughtful and I think probably most importantly genuine. The place is constantly being cleaned and you can tell the residents are well respected and their interests are paramount. When your family member is moved from her home into a care home there are many reservations and doubts. I can honestly say that without the loving care and attention from St Aidan's she would not have lived as long as she has done. Finally, I could not praise St Aidan's sufficiently for their support with my mother and wish them all well for the future.

Reply from Claire McArdle, Registered Manager at St Aidan Lodge Residential Care Home

Thank you for your kind words, such sentiments mean the world to all the members of our team, we will share your thoughts with them. We often say it has been our pleasure to care for a relative but we mean it each and very time. We know how hard it is to give the responsibility of caring for your mum to others and we are pleased you felt supported and were comforted by our care.


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Review from Carol H (Daughter of Resident) published on 3 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at the home. The care he received was absolutely wonderful. He was always clean and shaven. His every need was catered for. Nothing was a bother to the friendly helpful staff. The staff were always engaged with the residents and took a genuine interest in them across the day.
The support we were given as a family was nothing but exceptional from the very start and continued until the end. Staff were always friendly and helpful no matter how busy they were.
Unfortunately, my father had a number of medical emergencies which were dealt with in a caring and speedy manner. As a family, we were always informed straight away and kept abreast of any new situations arising.
The home was clean and well looked after. I wouldn't hesitate to recommend this home to anyone looking for the best care in the area.

Reply from Claire McArdle, Registered manager at St Aidan Lodge Residential Care Home

Thank you for your kind feedback, we will share it with the whole team and we're pleased to be able to help look after your father.


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Review from J W (Wife of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I feel as if we have entered an extended family. As a dementia sufferer, my husband needs 24-hour care, he needs to be safe and to be well cared for. All this happens in abundance at St Aidan. I have been given tremendous support as we entered such a great change in our living circumstances.
All of the staff treat residents with dignity taking an interest in individuals whilst working professionally. They are extremely well supported by the management. The premises are kept extremely clean and the atmosphere is excellent.

Reply from Claire McArdle, Registered Manager at St Aidan Lodge Residential Care Home

Thank you very much for your review and your detailed feedback. We will share this with our carers, the cleaning team, the catering team and everyone else involved here. We are really pleased you are so satisfied with the care given to your husband, we want to help you enjoy your quality time together while we take care of the day-to-day aspects.


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Review from Stephen B (Son of Resident) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents became residents in St. Aidan Lodge in late November 2023. The management team were incredibly helpful and obliging at an extremely difficult time for the family. Unfortunately, by mid-December my father was in need of palliative care. The staff provided an amazing degree of care, in a most
sympathetic and dignified manner, until he passed away. We were so glad that he did not have to go into hospital. They were also remarkable in their support, compassion and care for both my mother and myself. Since that time, thanks to their constant vigilance and attention, my mother has gained weight and is a little more mobile. We are so grateful that this care home was recommended to us by the sister of a friend and a member of the District Nursing staff. I cannot thank the management and staff enough for the wonderful care they have shown and continue to show my parents. Thank you just seems so inadequate!

Reply from Claire McArdle, Registered Manager at St Aidan Lodge Residential Care Home

Thank you very much for this feedback. We enjoy spending time with you and your mum and are pleased to know that you feel content with her care. We all enjoyed the recent 'big birthday' party too!


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Review from Sandra R (Daughter of Resident) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident here for just under a year after his original care home closed, all I can say is what a difference for him. The food, cleanliness and care from the staff at St Aidan has all been excellent, I feel he could not have been better looked after.

Reply from Claire McArdle, Registered Manager at St Aidan Lodge Residential Care Home

Thank you for the kind review, we were pleased to help with caring for your father and let you focus on spending quality time with him.


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Review from Dawn J (Daughter of Resident) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mam was a resident at St. Aidan’s from July 2020 to November 2023. I cannot praise the staff and care my mam received at this home enough. From the first day, she settled really well considering COVID was around and visiting was limited. The staff at St. Aidan’s are very caring, not only towards
Mam but to all of us as a family, they always kept me updated on all of Mam’s care. Mam classed the staff as extended family. Mam was always clean and comfortable and the care home was also immaculate. I was at the home a lot visiting and during this time I made some good friends with the staff, who supported me when needed. Sadly, Mam passed away in November 2023 and I can only say that the staff were very kind and compassionate towards us all. I would highly recommend this care home to anyone. I would like to say a huge thank you from myself and all of my mam's family for everything you did for Mam and us.

Reply from Claire McArdle, Registered Manager at St Aidan Lodge Residential Care Home

Thank you so much for sharing how both your mum and you felt about the stay with us. We will make sure your comments are shared with our team, it was our pleasure to care for your mum.


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Review from Lorraine L (Niece of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very high praise is due to all the staff at St Aidan Lodge. My uncle was well cared for, loved the food and was indeed very comfortable for the three years he was living there. I always felt very welcome for visits, and the staff were so supportive in many ways.
In my uncle's final week, in particular,
everyone in the home looked after him with great care, compassion and respect. They could not have done more. We are very grateful for all the hard work these amazing people carry out daily to look after all the residents.

Reply from Claire McArdle, Registered Manager at St Aidan Lodge Residential Care Home

Thank you for the very kind words; we always share feedback with our carers and the wider team. End-of-life care is one of the most vital roles we undertake, and to know it gave you comfort as well as the resident means a lot.


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Review from Enid F (Niece of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I can not praise enough the care, respect and friendliness of this home, without any compromise to the professional running of this home. My aunt was treated with dignity and respect and we were very happy with her room and surroundings. All the staff, from cleaners to nursing staff, were lovely and
always willing to be as helpful as they could.

Reply from Claire Mcardle, Registered Manager at St Aidan Lodge Residential Care Home

Thank you for your review, it means a lot to know you took comfort from our care for your aunt.


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Review from S I (Wife of Resident) published on 7 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is very happy here. He is well looked after by friendly, professional staff. Family made to feel welcome and they always make time for a chat and update on the client's welfare.

Reply from Claire McArdle, Registered Manager at St Aidan Lodge Residential Care Home

Thank you for your review, we are pleased both you and your husband are happy with our service. We look forward to catching up with you soon.


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Review from Allison H (Daughter of Resident) published on 27 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I were completely overwhelmed by the care and attention given to our dad during his stay with them. We really could not have chosen a better place for him during his time of need. He was always treated with compassion, dignity and total understanding.
'Thank you' does not come close
to expressing our gratitude. They are all such very special people, and we will never forget their kindness.

Reply from Claire McArdle, Registered Manager at St Aidan Lodge Residential Care Home

Thank you for your review. It was our pleasure to care for your dad, and we are really pleased you felt comforted by the care he received.


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Review from Bev C (Daughter of Resident) published on 27 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so pleased when I was offered a place for my mother at this care home, as they cared for my grandmother too. Several carers were still there 15 years later to care for my mother.
Excellent staff, so friendly and supportive and genuinely care about the residents. The home is immaculate, and I
know my mother is safe and well looked after. I thank each and every one of them for the care they give.

Reply from Claire McArdle, Registered Manager at St Aidan Lodge Residential Care Home

Thank you for your review; it's a pleasure to see families coming back to us for care. The team enjoy catching up with families and helping out with the next generation. We will share your thoughts and experience with the whole team.


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Review from Doris P (Resident) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot praise the staff highly enough. They were, without exception, helpful, kind, always cheerful and ready to help in any way.
I think perhaps the decor could do with a little updating!

Reply from Claire McArdle, Registered Manager at St Aidan Lodge Residential Care Home

Thank you for your review, Doris; it was a pleasure to look after you, and if you require any further respite care, we would welcome you back. Thank you for the feedback on the decor, we recently had a decorating team in to do some bedrooms, and they are returning in the next few weeks to start on communal areas. We have also recently ordered 20 new armchairs for the communal areas and are in the process of ordering new benches for the garden. You would no doubt appreciate that it is a rolling programme of renewals and updating. We look forward to seeing you again.


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Review from D A (Wife of Resident) published on 21 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

What a terrible experience we have had at this home. Please don’t put your loved ones through what we have been through. Every individual deserves to be cared for and given dignity. We are a close family and felt that we had to visit every day to give us peace of mind knowing that he was okay. We needed
reassurance, the lack of communication didn’t help at all. We have had to take him out of this home. Management and staff watching us struggle with his Zimmer frame, wheelchair and belongings, no help was offered. Absolutely appalling.

Reply from Claire McArdle, Registered Manager at St Aidan Lodge Residential Care Home

Thank you for your review. We are sorry you felt your experience was not what you expected. We welcome all constructive feedback and use it in our staff learning programme to enhance our service. All successful placements require a strong working relationship with open communication, transparency and trust between caregivers and the family of a resident. We held meetings with you and the allocated social worker to discuss any concerns you held, you refused to attend a follow on meeting offered. There were also 96 emails between you and our team during the stay. The social worker stated in writing that she had no concerns of the quality of care given at St Aidan Lodge. We are now aware that your relative had 2 other placements in care or packages of home care terminated shortly before coming to stay with us. We hope that you can find a way of working with the new care home to help ensure this, their fourth placement is fruitful and long term, we wish your relative all the best.


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Review from Sheila S (Wife of Resident) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband received excellent respite care at St Aidan Lodge in May.
The management team have a wealth of experience. They are professional, compassionate and extremely approachable.
Senior carers lead by example. They are always willing to answer questions and work hard to fulfil residents and
their family's needs.
The carers are a really hard-working team of caring people. Friendly, experienced individuals. They readily smile and deeply care for the residents.
The food is excellent. Laundry and cleaning service first class.
Thank you to everyone in St Aidan Lodge; you provide an excellent standard of care.

Reply from Claire McArdle, Registered manager at St Aidan Lodge Residential Care Home

Thank you for the review, and we are really pleased that your experience was so positive and you felt so reassured by the care. We will share your kind words with our team, and if your husband needs our care again for another respite, you know we'll be here for you both.


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Review from Leanne B (Granddaughter of Resident) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma is so settled in this care home. The support she has had from staff has been amazing. This care home is immaculate, and she now loves going to the lounge and making friends. The food is outstanding, and the staff regularly put on events for the residents. Staff at St Aidan's are constantly
busy and do a wonderful job.

Reply from Claire McArdle, registered manager at St Aidan Lodge Residential Care Home

Thank you, Leanne, for the kind words; we are also really pleased to see how your grandma has settled. It's so nice to see new friendships forming between residents; everyone benefits from those interactions. See you soon.


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Review from P D (Daughter of Resident) published on 16 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at St Aidan looked after our elderly mother with dementia for over seven years. I could not fault their care and compassion, always treating Mum with dignity and kindness.
Not living close to St Aidan, the staff always made sure I was kept informed about Mum.
During Covid, they went the
extra mile and beyond to keep residents safe, even isolating themselves from their families in case they brought Covid back into the home.
When Mum’s time came, they made sure she was comfortable and could die peacefully
with her family around her.
The staff supported us at every stage of Mum’s care, and I think they are all amazing!

Reply from Claire McArdle, Registered Manager at St Aidan Lodge Residential Care Home

Thank you for the lovely review. It is our pleasure to care for people when they need it most, and it's good to know the family felt supported too.


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Review from Lisa G (Friend of Resident) published on 16 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is very clean, with good facilities for residents. The staff are very friendly and caring. Overall, excellent. The food is good, the rooms are very nice and made to look very welcoming, and the staff are all lovely.

Reply from Claire McArdle, Registered Manager at St Aidan Lodge Residential Care Home

Thank you for your kind comments, Lisa; we look forward to seeing you in again soon.


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Review from C D (Daughter of Resident) published on 16 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to thank all the team at St Aidan Lodge for your kindness, compassion and understanding in looking after my father for two weeks of respite care recently. We appreciated the efforts made to ensure he settled in well, which he did, connecting with other residents and was able to do some
activities and was well looked after re his medical and other personal needs.
It's great to know that we have an excellent care home in St Aidan Lodge so close to where he lives. He may well be back!

Reply from Claire McArdle, Registered Manager at St Aidan Lodge Residential Care Home

Thank you for the kind review. We are so glad your father enjoyed his stay and we were able to give him a break and welcome him into our little community.


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Current Review Score: 9.7 (9.730)

Overview of Review Score

The Review Score of 9.7 (9.730) out of 10 for St Aidan Lodge Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.730 for St Aidan Lodge Residential Care Home is calculated as follows: ( (168 Excellents x 5) + (14 Goods x 4) + (6 Satisfactorys x 3) + (5 Poors x 2) + (3 Very Poors x 1) ) ÷ 196 Ratings = 4.73

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Aidan Lodge Residential Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about St Aidan Lodge Residential Care Home

What types of Care is St Aidan Lodge Residential Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St Aidan Lodge Residential Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does St Aidan Lodge Residential Care Home have?

There are 62 Single Rooms.

What are the Facilities & Services at St Aidan Lodge Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St Aidan Lodge Residential Care Home to the centre of Durham?

1.5 mile(s) as the crow flies, distance by road may be significantly further.