Review from Christine B (Daughter of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience

My mam spent the last six months of her life at St Aidan's, and during that time, she was happy, well cared for, safe and secure. The food was excellent, and there was always an alternative if she was feeling fussy, nothing was ever a bother in the kitchen, and even her demands for chicken soup were

met. Every member of staff, from the manager to the laundry, was helpful, polite, friendly and professional at all times; they spent time with my mam and did their utmost to ensure she was as comfortable as possible. Even during the trying times of Covid, we were always able to visit every day, at whatever time suited us, and there was never any pressure to leave, sometimes staying late into the evening. After a stay in the hospital, St Aidan welcomed my mam back to her room for her end-of-life care, and not only did they look after her wonderfully, but they also looked after us, enabling us to be there with her 24 hours a day. We really can not praise or thank the staff enough for what they did. Thank you!

Reply from Claire McArdle, Registered Manager at St Aidan Lodge Residential Care Home

Thank you for your consideration and kind comments. It was our pleasure to look after your mam in her final few months. We are glad you found comfort in her care.

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Review from Sandra T (Daughter of Resident) published on 14 January 2022
Submitted via Website • Report

Overall Experience

My gran spent her final years at this home, so it was an obvious choice when my mother needed care. Unfortunately, my mother only had a couple of months there, but in that time, she was well cared for.
She needed daily district nurse care, and St Aidan's staff had a good rapport and communication

with community services.
My mam had dementia, but there were plenty of activities to keep her stimulated and entertained.
The food was excellent. My mam had a poor diet prior to living in St Adian, but suddenly she was having fruit, afternoon tea and lovely balanced meals.
Her clothes were always clean, and the laundry service was very good.
Finally, the staff! They are working in very difficult circumstances at present - due to Covid. Even though there are staffing shortages throughout the sector, my family received timely, relevant information about our mother. Staff were always polite and pleasant - such a shame we didn’t get to know them better! Many thanks to the whole team.

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Review from Louise C (Daughter of Resident) published on 24 November 2021
Submitted via Website • Report

Overall Experience

My mother has been a resident for several years now, and I have always been happy with her care. I have confidence that they will provide her with the best care possible, which is important, as I am not able to visit as often as I would like to due to distance and difficult circumstances.

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Review from Helen S (Daughter of Resident) published on 24 November 2021
Submitted via Website • Report

Overall Experience

The staff at St Aidan’s are excellent, and the faculties/rooms are spacious and clean. I have experience of a couple of other care homes in the area, and St Aidan’s is by far the best in my opinion.
Covid has been harsh on all care homes, but St Aidan’s have tried very hard to balance risk and accessibility

- I feel my relatives are very safe.

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Review from Liam G (Son of Resident) published on 23 November 2021
Submitted via Website • Report

Overall Experience

My mum moved into St Aidan's Lodge 4-months ago. Despite the change being challenging both for Mum and the family, the staff have been there every step of the way to ensure that Mum is now in the best place for the continued care she needs.
Recently, Mum has had some health challenges, and the staff

have handled everything very professionally with Mum's best interests always to the fore while keeping in touch with me and my sister.
The building itself is warm and welcoming, and staff go out of their way to accommodate our visiting needs as we all travel from afar to visit as it was Mum's wish to remain in the area.
Due to Covid, we probably delayed finding Mum a care home, and we worried if we'd made the right move. I can only say that finding Mum a place where she wanted to be, in a place where all her needs are met, has allowed Mum to come to terms with the massive challenges that old age has brought to her over the last few years.
Bit hard to score with reduced activities due to Covid.

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Review from Louise B (Niece of Resident) published on 23 November 2021
Submitted via Website • Report

Overall Experience

My relative is very happy in this care home. The staff are kind and caring to her and to me with regular contact by email and phone, and any individual and specific queries are addressed promptly. It is really good to have such personal contact with staff and management, whom is me and their residents

personally, rather than dealing with faceless office staff, who are centrally based as is the case for the large national company care providers. The home has a friendly, family feel, and the staff are all regular and longstanding, which means they can build a really great rapport with the residents. In these trying times of a pandemic, this home has done everything possible to ensure the safety of residents and facilitate visits etc, where possible, and morale and spirits have remained very good.

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Review from B M (Son of Resident) published on 23 November 2021
Submitted via Website • Report

Overall Experience

My mother had been at St Aiden Lodge when she passed on September 21st for 4-years. In that time, she received exceptional care and support from the staff. The family and visitors were always made to feel welcome, and it was a pleasure to visit the home. Staff and management were extremely hard working

and friendly; they helped through a difficult time.

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Review from R A (Nephew of Resident) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience

My aunt was a resident at St Aidan Lodge for two years. During this time I would visit the home on average three times a week. I was always made to feel welcome and it was a pleasure to visit the home.
Both staff and management were extremely hard working and friendly they helped through a difficult

time.

Reply from Ben Maredia, Director at St Aidan Lodge Residential Care Home

Thank you for the kind review, it was a pleasure to look after your aunt and we regularly shared a chat and a laugh together.

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Review from Keith (Son of Resident) published on 20 March 2020
Submitted via Website • Report

Overall Experience

St Aidan Lodge Care Home is an extremely well run care home and every member of staff, including the owner, have been exceptionally professional and caring, not just to the resident but also to the resident's relatives.
We have had tremendous support from the home.

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Review from J C (Friend of Resident) published on 29 November 2019
Submitted via Postal Card • Report

Overall Experience

I would like to take this opportunity to thank all the staff at St Aidan for their kind, thoughtful and compassion in looking after my dear friend who spent his last 7 months with them. My friend had nothing but praise for all the staff and was happy to give up his home to live there.
He was really

looking forward to Christmas with them but unfortunately, he took ill and died in hosptial in October.

Reply from Claire McArdle, Registered Manager at St Aidan Lodge Residential Care Home

Thank you for your kind message and we were proud to share the time we had with your friend.

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Review from A M (Daughter of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience

Mum's care while at St Aidan Lodge has been very good. In a safe and caring environment.

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Review from Eric A (Son of Resident) published on 21 October 2019
Submitted via Website • Report

Overall Experience

My father has now been a resident since May 2019 and has been treated with great respect, care and dignity.
The staff have been very obliging wherever possible and have helped when possible to make life better for all.
My father has settled in well, he feels safe and well looked after.
The management

and staff always advise us of any matters and are always trying to review procedures for the better.

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Review from J P (Daughter of Resident) published on 13 June 2019
Submitted via Website • Report

Overall Experience

Respite user.
My mum has alzheimers/dementia.
Excellent care home. Mum's happy place where she can chat with friends and take part in all kinds of activities, her favourite being word games.
Tea and coffee always available and lovely homemade cakes and fruit.
Activities in the garden on fine days.
Mum

has always been well looked after here. I am happy to leave her there.
She can sit and watch TV in her ensuite room or join in.
The staff and leaders are all friendly and the manager couldn't be nicer.
As a visitor, l am always made welcome and the staff are always ready with help or advice l may need.
I can't recommend St Aidan Lodge Care Home enough.

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Review from Caroline W (Daughter of Resident) published on 23 April 2019
Submitted via Website • Report

Overall Experience

Outstanding care home. It is so unfortunate that my Mum had to move out of St Aidan, due to her continued falls, to a nursing home. The staff and seniors are superb. My aunt, aged 105, is still there. I wish my Mum, aged 101, was still there. You should offer training to others!

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Review from Jean W (Daughter of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience

Staff are very friendly, helpful and pick up on health issues and mood changes and get doctor straight in if needed. Always inform the family of any problems. Would highly recommend this home to anyone.

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Review from G H (Relative of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience

My elderly relative aged 105 has been in St Aidan for over 5 years. She has been well looked after and is always clean and tidy. The staff always phone me if there is a problem. They try very hard to ensure the residents are well looked after.

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Review from Lynn S (Relative of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience

All staff have been very friendly and professional, caring and well experienced.

We feel at ease knowing the staff are so professional. The building is light and airy. It also gets lots of daylight.

It's peace of mind knowing some of the staff have worked at this care home for many years. They

seem to pick up on any health problems with urgency.

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Review from Carol W (Niece of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience

Staff professional, welcoming, caring, friendly. This care home feels like a home from home atmosphere. Staff always happy and smiling trying their best to satisfy all clients needs including mental stimulation, enjoyment and a feeling of worth.
Very relaxed atmosphere makes it very easy for both

residents and family members to join in activities and functions and also discuss with staff any worries which are quickly resolved.

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Review from Alison G (Daughter of Resident) published on 26 May 2017
Submitted via Website • Report

Overall Experience

It is a lovely home with friendly staff across the board. We have been going over a year and have nothing to complain about. We were very concerned about safety in the bungalow as being diagnosed with dementia we couldn't be there all the time, so safety was our first priority in looking at homes we

are very happy with this one.

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Review from Fiona J (Daughter of Resident) published on 9 March 2017
Submitted via Website • Report

Overall Experience

Since mam was put into your care, all staff have been so friendly caring and helpful not just to mam but to my dad, myself and my nephew. The management all care. Staff and cleaners were there for mam, myself and my nephew when dad died in December so would like to take this moment to say a big thank

you to you all.

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St Aidan Lodge Residential Care Home

Care Provided by St Aidan Lodge Residential Care Home

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