Westerleigh Residential Home

Scott Street, Stanley DH9 8AD
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9.6 57 Reviews
  • Westerleigh Residential Home, Stanley
Westerleigh Care Home is situated in Stanley, County Durham, close to the local market. An ex-colliery village, Stanley has a very friendly, warm and close-knit community feel to it.

The staff at Westerleigh are warm and friendly and visitors comment on how welcoming they are. Their interaction with residents is very ‘hands-on’ and they treat them like their own family. It is genuinely true to say that their residents are loved.

A lot of emphasis is placed on activities to keep the residents stimulated, with things like exercises, excursions, picnics, movie night, dominoes and painting. There is a local market every Thursday which some residents like to attend and a few go to the pub now and then.

Staff, like to build a close relationship with residents', families and friends and have an open door policy for them.

The residents also get involved in the running of the home and help with the post, gardening and many other activities.

Links with the community are encouraged and groups come in from local schools, colleges and churches.

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Care Provided by Westerleigh Residential Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 58 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Andrea Huntingdon (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (58)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2003

Facilities

  • Close to Local shops
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Westerleigh Residential Home Reviews (57)

Total of 57, showing 1-20
9.6

Westerleigh Residential Home has a Review Score of 9.6 (9.606) out of 10, based on 14 reviews in the last 2 years. Over all time Westerleigh Residential Home has 57 reviews.

Overall Experience

  • 37
  • 18
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Review from J D (Sister of Resident) published on 27 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting the home you are always greeted by the friendly staff and are immediately impressed by the sparkling cleanliness of the home on entering it. All of the staff are very approachable and do their very best to find lost clothing and spectacles which my sister often loses. I am given regular
phone calls and updates and regularly asked if there are any provblems I'd like to discuss. My sister can be very difficlt on occaions but is always treated with respect and especually understanding. I could recommend this home to anyone who has a loved one who requires permanent care. They will be very well looked after.

Reply from Francesca MacDuff-Varley, Marketing Manager at Westerleigh Residential Home

Thank you for your lovely review about Westerleigh, your feedback will be passed to all the team.


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Review from A H (Son of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mainly chose this home because it was close so family visit's were easier.
Staff are friendly and polite, take care of the residents well.

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Review from P C (Daughter of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm impressed by the standard of care shown by staff. I witness staff interacting with my Dad and other residents in a lovely manner. I can see that all staff, as well as the carers, treat the residents in a friendly manner and that they keep an eye on the residents to make sure they are OK. Carers
keep me updated if any medical issues crop up with my Dad's health and contact me to update his care plan. Carers ensure my Dad is clean and dressed and know his dietary likes and dislikes. They ensure he gets his daily newspaper and tell me he eats better when he has his meals in the dining room. I can see that Dad enjoys the activities, especially when singers are invited to the home as he likes to listen to the music. My Dad also likes to sit in the movie lounge room and I see him chatting with other residents.

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Review from David P (Husband of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I do believe that Westerleigh Residential Home is as good as it gets. I've been married for 56 years and I'm confident that she could not have better care. I can rest easy knowing she's in safe and caring hands.

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Review from Shaun C (Son of Resident) published on 10 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a home in a 'real sense'. It's one big family, they don't have patients or residents, everybody knows each other, staff, nurses, cleaners, managers, residents and the visitors. The staff miss nothing and keep track of everything but it isn't like a hospital, it's just like a 'home'!

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Review from Lorraine T (Daughter of Resident) published on 10 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam came into care and the care has been exceptional. Everyone is so friendly towards all the family. Nothing is a problem to them and go beyond themselves to make Mam settled.
The manageress is fantastic to point of decorating Mam's room to help Mam settle more. As she's finding the move into care
hard and frustrating as she has dementia.
I would recommend Mam's care home to anyone who is wanting their loved ones to be cared for.

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Review from Steven E (Son of Resident) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has always been looked after well. At times of trouble, the care home has always communicated closely with me and my sister, and I feel she is safe at the care home and have no hesitation in saying she is well looked after. Staff always communicate any changes in behaviour and routines well.
My mother is happy as she can be at the care home.

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Review from G B (Nephew of Resident) published on 18 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally seems very good, but noticed a couple of things. Care nurse came with us when visiting Aunty. I'd bought her some paints and brushes. Care nurse said she would do it with Aunty and when I revisited, nothing had been done. She can't read or even watch TV so I thought that painting might give
her an interest. I'm disappointed no one has sat with her to do it with her.

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Review from R D (Son of Resident) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the fourth care home my mother has been in in the last 18 months, granted two of those were for rehab after falls. Of all four care homes - this is the only one she has settled into and feels safe, comfortable and happy.

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Review from Sharon R (Daughter of Resident) published on 5 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been in your care since June 2024 after being discharged from Auckland Park Hospital. She has had her moments in your care and I am very happy with the hospitality she is receiving. Everything from meals to activities. I realize she is a difficult person, has a short temper (always has).
Lashes out, throws things and can get very argumentative at times. All the staff I have met in the home are brilliant - I can't fault them. She had a few issues and I received calls every time, emergency services called sometimes taken through to the hospital - I was informed. The Care and Compassion of the staff is second to none. Even Elvis Pressley is entertaining the residents.

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Review from Lynne M (Daughter of Resident) published on 23 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased with the care Mam receives and happy with communication regarding Mam's care through the staff. Staff always helpful and keep us updated regarding Mam's well-being. Any medical assistance they ring the GP and always keep us informed.

Reply from Francesca MacDuff-Varley, Marketing Manager at Westerleigh Residential Home

Thank you for your lovely review, your feedback will be passed to all our team.


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Review from Phil D (Nephew of Resident) published on 23 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been in Westerleigh for nearly a year. He's happy, content and well looked after. He's been falling a little recently and the staff are going out of their way to make sure he is cared for and most importantly safe. All of the staff, without exception, are brilliant, I cannot praise them
enough. Thank you!

Reply from Francesca MacDuff-Varley, Marketing Manager at Westerleigh Residential Home

Thank you for your amazing 5-star review, your amazing feedback will be passed to all our team.


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Review from W P (Daughter of Resident) published on 23 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased with the care my mother receives, she is well looked after, very good communication between myself and the staff, nothing is a bother, the staff are very friendly, if she needs any medical assistance they ring the GP or community matron straight away to make sure she is seen to asap.

Reply from Francesca MacDuff-Varley, Marketing Manager at Westerleigh Residential Home

Thank you for your fantastic feedback that we will pass to all our team.


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Review from L N (Cousin of Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were very welcoming, friendly and helpful, nothing was a trouble. I was even invited to have lunch with my relative and told I could phone anytime and I could have a chat with her. I am now very content knowing she is happy there and being taken good care of.

Reply from Francesca MacDuff-Varley, Marketing Manager at Westerleigh Residential Home

Thank you for your lovely review and feedback that will be passed to the team.


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Review from Lesley B (Daughter of Resident) published on 4 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Westerleigh. The staff are so friendly and very helpful and kind. The manager is the same, and nothing is a problem; he is always happy to help. The home is always decorated for any occasion, i.e. Xmas, which is really nice.

Reply from Francesca MacDuff-Varley, Marketing Manager at Westerleigh Residential Home

Thank you for such a lovely review - your praise of the home and manager will be passed to them.


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Review from C M (Daughter of Resident) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mam has been in Westerleigh for six years now. The staff are so caring and friendly, from management right down to the care and domestic staff. My mam can be quite anxious and screams and shouts, but the staff still talk her quietly down and give her so much affection. Nothing is a problem for the
staff, I can go to any staff with a problem, and they will sort it out for me.

Reply from Francesca MacDuff-Varley, Marketing Manager at Westerleigh Residential Home

Thank you for your absolutely lovely review and fantastic feedback, which will be passed on to our Westerleigh team.


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Review from J T (Sister of Resident) published on 18 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and attention my brother received at Westerleigh Residential Home were absolutely fantastic. Listened to both my brother and myself if we had concerns. I would definitely recommend Westerleigh. In the last five days leading up to my brother's death, the carers were so caring and gave my brother
his dignity in their care and were so very supportive to myself.

Reply from Francesca MacDuff-Varley, Marketing Manager at Westerleigh Residential Home

Thank you for your kind words and lovely review at this difficult time, your feedback will certainly be passed on to our team.


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Review from Michelle B (Daughter of Resident) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been in the home a few times and our family are very, very impressed with all management and staff. She is very well looked after and the staff help her without being asked. The home is very welcoming and very, very clean. When I ring up to ask how Mam is, the staff are very good and know
everything that I ask about. Staff have taken Mam to appointments without any questions asked, they are lovely with her.

Reply from Francesca MacDuff-Varley, Marketing Manager at Westerleigh Residential Home

Thank you for your wonderful review! Your excellent feedback will be passed on to our Westerleigh team, thank you!


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Review from Margaret M (Wife of Resident) published on 20 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff are all very approachable, helpful and friendly. They are always willing to help or answer questions. The quality of care seems to be excellent.

Reply from Francesca MacDuff-Varley, Marketing Manager at Westerleigh Residential Home

Thank you for your lovely review and feedback, we will certainly pass this to our Westerleigh team.


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Review from M R (Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy to be in Westerleigh Residential Home.

Reply from Francesca MacDuff-Varley, Marketing Manager at Westerleigh Residential Home

We are very happy to hear this, thank you for taking the time to review our lovely home.


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Current Review Score: 9.6 (9.606)

Overview of Review Score

The Review Score of 9.6 (9.606) out of 10 for Westerleigh Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.606 for Westerleigh Residential Home is calculated as follows: ( (107 Excellents x 5) + (51 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 165 Ratings = 4.606

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westerleigh Residential Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about Westerleigh Residential Home

What types of Care is Westerleigh Residential Home registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Westerleigh Residential Home provide?

Day Care & Physiotherapy are other types of care provided.

How many Rooms does Westerleigh Residential Home have?

There are 58 Single Rooms.

What are the Facilities & Services at Westerleigh Residential Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Westerleigh Residential Home to the centre of Stanley?

0.3 mile(s) as the crow flies, distance by road may be significantly further.