Westerleigh Residential Home

Scott Street, Stanley DH9 8AD
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9.6 57 Reviews
  • Westerleigh Residential Home, Stanley
Westerleigh Care Home is situated in Stanley, County Durham, close to the local market. An ex-colliery village, Stanley has a very friendly, warm and close-knit community feel to it.

The staff at Westerleigh are warm and friendly and visitors comment on how welcoming they are. Their interaction with residents is very ‘hands-on’ and they treat them like their own family. It is genuinely true to say that their residents are loved.

A lot of emphasis is placed on activities to keep the residents stimulated, with things like exercises, excursions, picnics, movie night, dominoes and painting. There is a local market every Thursday which some residents like to attend and a few go to the pub now and then.

Staff, like to build a close relationship with residents', families and friends and have an open door policy for them.

The residents also get involved in the running of the home and help with the post, gardening and many other activities.

Links with the community are encouraged and groups come in from local schools, colleges and churches.

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Care Provided by Westerleigh Residential Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 58 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Andrea Huntingdon (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (58)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2003

Facilities

  • Close to Local shops
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Westerleigh Residential Home Reviews (57)

Total of 57, showing 21-40
9.6

Westerleigh Residential Home has a Review Score of 9.6 (9.606) out of 10, based on 14 reviews in the last 2 years. Over all time Westerleigh Residential Home has 57 reviews.

Overall Experience

  • 37
  • 18
  • 0
  • 1
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Date Published

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Review from Anne C (Daughter of Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the management and the staff to be very approachable and helpful. They were always friendly to me and my family and nothing was a bother to them. My mam never complained about the staff, she had nothing but praise for them as she realised they had a very difficult job. She was in Westerleigh
for over three years and always seemed happy, she enjoyed the sing-a-longs and bingo until her health deteriorated over the last three to four months, and she received excellent care over this latter period when it was needed most.

Reply from Francesca MacDuff-Varley, Marketing Manager at Westerleigh Residential Home

Thank you for all your kind words and lovely review


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Review from K R (Daughter of Resident) published on 27 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has recently been admitted into the care home alongside her sister. They are both extremely happy to be residents in their local town. The home is very clean, the food is of a high standard and nothing is a trouble to the staff caring for them. The manager and admin staff are very approachable
and friendly and go out of their way to help with any problems. I have no hesitation in recommending this care home.

Reply from Francesca MacDuff-Varley, Marketing Manager at Westerleigh Residential Home

Thank you for such a lovely review - your wonderful feedback will be passed to our team.


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Review from Victoria S (Daughter of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were unhappy with my mam's residential home and decided to move her. This was a massive step for us as moving someone with Alzheimer's is not an easy decision. I am pleased to say it was the right decision. I know my mam is receiving the best care from all the staff, and they all fully support us
as a family. The manager is extremely responsive, and you can tell provides good leadership to the home and staff. My mam was recently 80, and the home did everything they could to help us make special memories. Living with Alzheimer's is tough, but Westerleigh helps us on our journey.

Reply from Francesca MacDuff-Varley, Marketing Manager at Westerleigh Residential Home

This really is so wonderful to hear; your feedback will be passed to both the manager and the team at Westerleigh.


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Review from Stephen S (Son of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We tried two other care homes prior to our arrival at Westerleigh Residential Home. The care here is absolutely top notch and nothing is a bother. Mum is so well looked after every hour of every day. If I was CQC I would rate them exemplary. The lead the staff get from the manager is very professional
and the secretary is very welcoming and friendly.

Reply from Francesca MacDuff-Varley, Marketing Manager at Westerleigh Residential Home

This is just fantastic! Thank you for such a lovely review that we will be sharing with the Westerleigh team.


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Review from Debbie H (Daughter-in-law of Resident) published on 2 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam-in-law has been a resident here since December 2020 and we have been delighted with the care she has received. All of the staff, from the carers and nurses to the administrator and manager, are superb - friendly, approachable and sincere. We are kept informed of any situations which inevitably arise
in care homes and communication with staff is always easy and pleasurable. Mam-in-law herself settled immediately and her relationship with all staff, but particularly her carers, is a joy to witness - she is constantly laughing and enjoys the banter they all share. Mam-in-law is always clean and smart and her hair is frequently washed and styled, ensuring her dignity is intact. The home itself is always clean and fresh-smelling with a calm atmosphere, something very difficult to achieve in a care home setting. In summary, although we didn’t choose Westerleigh as Mam-in-law was admitted as an emergency during Covid, we couldn’t have wished for a better environment for her and are so grateful to all at Westerleigh

Reply from Francesca MacDuff-Varley, Marketing Manager at Westerleigh Residential Home

Thank you for such a lovely review and kind words. We are very happy that your mam-in-law has settled in so well and your feedback will be passed to our Westerleigh team.


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Review from George S (Son of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very happy in this home. She has settled well and feels safe. She enjoys the food, the bingo and singing. She likes to be in her room a lot but she's happy with that and the staff check on her a lot and has a chat with her. Staff are very friendly when we go to visit.

Reply from Francesca MacDuff-Varley, Marketing Manager at Westerleigh Residential Home

Thank you for your lovely review, your praise of our care staff is fantastic to hear and will be passed on to the team.


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Review from Kenneth T (Friend of Resident) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting three friends in Westerleigh care home for quite a while more and must say it is absolutely first-class in its treatment and care of its residents. It is very clean and welcoming. The staff are superb in the way they attend to everyone - nothing is a problem. The love and dignity
they show shines through from the home manager - administrator - care staff - chefs and cleaning staff. They all do this care home proud. Very well done, and long may it continue. God bless and thank you.

Reply from Francesca MacDuff-Varley, Marketing Manager at Westerleigh Residential Home

Thank you for your lovely review; your praise of the staff and kind words will be passed to our Westerleigh team.


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Review from K G (Daughter of Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Westerleigh Residential Home has been caring for our father in difficult circumstances due to the nature of his dementia. The home welcomes us in to visit and our father is receiving all the appropriate care that he needs, which is delivered with kindness, respect and consideration. The manager consults
us and keeps us informed of any steps they need to take.

Reply from Francesca MacDuff-Varley, Marketing Manager at Westerleigh Residential Home

Thank you for your lovely review, your kind words will be passed to the Westerleigh team.


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Review from Lorraine H (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for my mum with advanced dementia was excellent. The staff were very kind, thoughtful and understanding of Mum's needs. Myself, my family and friends were always welcomed at any time when we visited my mum. The difficulties we had seeing Mum deteriorate were very hard, but the staff
showed care to us also. I cannot thank all the staff enough for looking after my mum (and us) until Mum took her last breath. Thank you.

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Review from Kim M (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to say the staff have been brilliant to Dad while he has been there, since December 2019. They are very good and the manager needs a pat on the back for the work they do to keep things happening. Social activities are good. I think the setting is nice and the way the residents are talked
to nicely and told they are doing well. I think the staff are great in the nursing home.

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Review from S S (Niece of Resident) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My aunt was a full funding resident at Westerleigh for three and a half years. First years were fine while my aunt had independence and capacity, however, when she lost this, the service in the home was most definitely not the best.
When my aunt passed away on a weekend with no management present,
I didn’t even get a phone call of condolence, not one single call. Only a letter written 2 days after my aunt passed away with her final bill! This company are only interested in the fees being paid and has no compassion. I would not have any other relative in Akari Care ever.

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Review from A N (Niece of Resident) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

100% happy with the care my aunt gets.

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Review from Christine H (Daughter of Resident) published on 31 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was transferred to Westerleigh Residential Home on the 23rd of December 2021 from the hospital, after contracting Covid-19. From my first contact with the care home manager, I was immediately assured that my father would be very well cared for and upon meeting all staff, I have been extremely
impressed by the care and attention my father has received. All staff are very professional and go out of their way to make relatives and residents feel safe, happy and ensure all their needs are met. The atmosphere is friendly, relaxed and positive.

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Review from Robert D (Son of Resident) published on 29 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Westerleigh has been a good place for Mam. She has been in here for nearly two and a half years and has made friends with the other residents and the staff and she is getting well looked after.

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Review from Pauline R (Daughter of Resident) published on 15 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents and father-in-law have been residents at Westerleigh for some time now and I have found the staff to be very approachable and caring. They have had to deal with Covid and staff shortages this year more than ever, on top of having to look after people with complex and often challenging needs.
They have worked so hard to keep everyone safe and looked after. Thank you, Westerleigh.

Reply from Francesca MacDuff-Varley, Marketing Manager at Westerleigh Residential Home

Dear Pauline,
Thank you for your kind words and lovely review - these are much appreciated by all the staff.


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Review from Janice D (Daughter of Resident) published on 30 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very caring and loving towards the residents. The general atmosphere in the home is friendly, compassionate and relaxed. The administration was efficient and diligent and the activities provision was excellent.

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Review from T O (Son of Resident) published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service.

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Review from J C (Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wish I was able to lock my bedroom door, didn't like how anyone was able to just walk in and out. Management and other staff were excellent. Couldn't do enough for you.
I had a lovely time.

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Review from F S (Respite Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No complaints about staying for respite for 20 days. I got treated well.

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Review from L C (Great-granddaughter of Resident) published on 8 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were very helpful with my gran. Westerleigh was always kept spotless. The man dealing with gran was excellent with sorting a place out for her, he was friendly kept you up to date with anything. Overall a lovely place with wonderful staff. Thank you to all of them for making her feel comfortable
and happy throughout her stay.

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Current Review Score: 9.6 (9.606)

Overview of Review Score

The Review Score of 9.6 (9.606) out of 10 for Westerleigh Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.606 for Westerleigh Residential Home is calculated as follows: ( (107 Excellents x 5) + (51 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 165 Ratings = 4.606

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westerleigh Residential Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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