Review from Robert C (Husband of Resident) published on 12 August 2019
Submitted via Postal Card • Report

Overall Experience

The treatment my wife received was very professional and very understanding of her needs. The staff were very pleasant and friendly as well as the management. They did everything they could to make her stay and my visits good and also took care of my needs.
I will recommend the care home to my friends

who may be in the same position in regards to respite or long term stay.

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Review from Linda (Resident) published on 12 August 2019
Submitted via Postal Card • Report

Overall Experience

This was my first experience of living in a care home and I was here for a considerable time. I was very happy here, I found everything excellent.
I moved out only because I had the chance to be nearer my family. They had a long journey to face after work during the week and, to visit at weekends,

which they all did, encroached on their own family time.
It was with much sadness that I said goodbye to all staff.

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Review from Linda G (Daughter of Resident) published on 12 August 2019
Submitted via Website • Report

Overall Experience

Dad went into Westerleigh for respite after falls in his sheltered housing accommodation. Dad enjoyed his respite and liked it even more because that’s where my mum was for a short time. When Dad was accepted for full time, he cried for joy, he was so happy. He is well looked after, he is well fed

and the staff are wonderful to him. They have the patience to listen to him and when he wants his time by himself he goes into his bedroom or into one of the three sitting rooms.
The food is wonderful and the whole complex is very clean. They have activities on most afternoons, from bingo to entertainers and the friendship club.
I can visit him any time day or night and always get a welcome chat from the carers who are sitting with the residents in the reception area.
There is an awful lot of laughter goes on in that home. The biggest thank you, they care for dad in a way we can’t.

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Review from Debbie F (Daughter of Resident) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience

My mam came into Westerleigh very reluctant and now she is very happy with the care and support she has had since she came here.

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Review from Denise H (Daughter of Resident) published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience

We find all the staff very helpful and professional and we feel totally at ease in the knowledge Mam is being very well cared for. The food is very good. Mam is a fussy eater but really enjoys the food in Westerleigh. Laundry service is excellent. Having stayed at another care home we were expecting

losses etc but have experienced none of that here.

Reply from Claire Harrop, Manager at Westerleigh Residential Home

Thank you for your kind review. Always a pleasure to look after your mam.

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Review from Karen S (Daughter of Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience

Staff are extremely caring, helpful and friendly. I can't praise the staff enough for the care they give to my Mum.

Reply from Claire Harrop, Manager at Westerleigh Residential Home

Thank you Karen, its a pleasure to look after your mam.

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Review from Christine T (Daughter of Resident) published on 3 April 2019
Submitted via Postal Card • Report

Overall Experience

I'm very satisfied with the way they treat mam. I find the manager very trustworthy and honest. All the girls are very nice and my mam speaks highly of them.
I always feel very comfortable when I go to Westerleigh. Overall, any problems, my sister and I would speak to the manager and she would sort

it out very quickly.

Reply from Claire Harrop, Manager at Westerleigh Residential Home

Thank you for your kind review. We are pleased you are happy with the care provided to your Mam, it's a pleasure to look after her.

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Review from Iris H (Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience

Overall standard good. Care and support good. Treated with dignity. Staff very good. Management good. Rooms good.

Reply from Claire Harrop, Manager at Westerleigh Residential Home

Thank You Iris, it's always a pleasure to care for you.

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Review from Gloria L (Resident) assisted by family/friend published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience

Very welcoming atmosphere, beautiful rooms, great company. Staff are exceptional and food is delicious.
Everywhere is always clean, the decoration is lovely.
I had a great stay and will be back.
Thank you

Reply from Claire Harrop, Manager at Westerleigh Residential Home

Thank you Gloria, it was a pleasure to have you stay with us. We look forward to seeing you again soon. Keep in touch and feel free to pop in any time.

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Review from S F (Daughter of Resident) published on 12 March 2018
Submitted via Website • Report

Overall Experience

Unfortunately after 18 months, we decided it was necessary to 'rehome' our mother for many reasons. Although the majority of staff were kind towards her and appeared caring there were several issues that were not addressed despite many requests to staff, management, head office and professionals. (Infections

going untreated, lack of basic personal hygiene etc) Conditions were below standard and in many areas inadequate in our opinion. Our mother was not receiving what was expected for her care. There seems to be a lack of consistency within their policies and procedures, staff make limited time to spend with residents. The home itself is modern and boasts a ' landscaped garden area' according to their brochure. Where? Residents are rarely taken outside. If ran effectively it could be much improved. We never saw many relatives visiting. My mother is much more settled already in her new surroundings, is receiving good care and given dignity, which has a big impact on her well being.

Reply from Claire Harrop, Deputy Manager at Westerleigh Residential Home

Thank you, Susan, for your comments. I must apologise if you felt that you had a negative experience at Westerleigh, however, I am pleased to see that you did find that the staff were kind towards your mother. I know you did raise some concerns while your mother was a resident with us and I can only apologise that you felt they were not dealt with appropriately. We have recently introduced a new daily living sheet which has greatly reduced the time that is spent completing paperwork, and this has resulted in staff spending more social time with residents. I would again like to thank you for bringing to our attention any concerns that you have, we are always looking for ways to improve the service. I am glad to see your mother has settled well in her new home and I hope she continues to receive good quality care.

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Review from Mavis M (Resident) assisted by family/friend published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience

Myself and my husband find Westerleigh care home very clean, food good, rooms very good, staff kind and very friendly (including all staff). I can't say about night time but if they are anything like the day staff they will be fine.
Must mention the laundry service which also is A1. Management, admin

also top notch. One thing I will mention is the food which is always served hot and tastes fine with good variety.
I will definitely give Westerleigh care home 10/10 overall. (P.S. Xmas lunch excellent).

Reply from Claire Harrop, Deputy Manager at Westerleigh Residential Home

Thank you for your very kind comments. We love having you both with us, you are a lovely couple. We look forward to spending many more years with you both.

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Review from M D (Friend of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience

My mother was in Westerleigh 5 years ago, well looked after whilst in care until she passed away. Whilst visiting then and visiting now have always found the staff very friendly and caring.

Reply from Claire Harrop, Deputy Manager at Westerleigh Residential Home

Many Thanks for your kind words, I'm very pleased to know we still have the same high standards as when we cared for your loved one.

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Review from Thomas B (Son of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience

The home is really welcoming, staff are very good and eager to please and I find they can not do enough for my father.

Reply from Claire Harrop, Deputy Manager at Westerleigh Residential Home

Thanks for your review Thomas. It's a pleasure to look after your loved one.

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Review from Ian T (Nephew of Resident) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience

Called and spoke with the manageress about a room for my uncle, she was very understanding and helpful, she gave us a 'tour' of the home and we were very impressed by the high standard shown. As a result my uncle is going into stay for his care.

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Review from Evelyn R (Resident) published on 20 November 2015
Submitted via Postal Card • Report

Overall Experience

I am happy living at Westerleigh and there have been some good changes since management changed. Overall its a good place to live.

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Review from Lillie R (Resident) published on 20 November 2015
Submitted via Postal Card • Report

Overall Experience

I don't leave my room very often but I do feel very safe and secure. I know the staff are here to help and i get on with everyone.

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Review from Patricia K (Resident) published on 17 November 2015
Submitted via Postal Card • Report

Overall Experience

Friendly, polite. I enjoy coming, we do different things. If I don't like the menu they would always do something to suit me. Don't know home manager. She never speaks.

Reply from paula Stobart, Home Manager at Westerleigh Residential Home

I speak to everyone who visits or resides within Westerleigh as I love to interact with all service users.

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Westerleigh Residential Home

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