Darlington Manor

70 Falmer Road, Darlington DL1 4AZ
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9.2 35 Reviews
  • Darlington Manor, Darlington
Darlington Manor Nursing Home is a high-quality residential home for older people in Darlington, providing person-centre care to the individual.

This 60-bed purpose built home is built within picturesque grounds, has beautifully decorated rooms and a warm and welcoming feel.

The are plenty of activities for residents to enjoy, and communal lounges and gardens provide ample opportunity for relaxing and socialising.

The home's chef creates a daily menu of tasty and nutritious food for residents to enjoy. Any special dietary requirements are taken into account.

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Care Provided by Darlington Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Samantha Young (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Darlington Manor Reviews (35)

Total of 35, showing 1-20
9.2

Darlington Manor has a Review Score of 9.2 (9.233) out of 10, based on 8 reviews in the last 2 years. Over all time Darlington Manor has 35 reviews.

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Date Published

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Review from Andrew S (Cousin of Resident) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, loving, dedicated, professional staff as often witnessed by myself and family during many years, but particularly the last few weeks of my cousin's life.

Reply from Andrea Pickering, Quality Care Manager, Manor Care Home Group at Darlington Manor

Many thanks for your review of Darlington Manor. It is always good to receive feedback and we are pleased that your experience with Darlington Manor was a positive one, especially during such a difficult time.


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Review from Doreen J (Daughter of Resident) published on 2 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are wonderful. The staff are what makes this care home truly different. They are always so pleasant, cheerful, and quickly helpful and always make me feel a very welcome visitor. I am welcome at mealtimes and was warmly invited to a lovely two-course lunch. The food is very good. On one visit
I witnessed the chef going around talking to residents about the menu items and references of residents. The building is always spotlessly clean and tidy. Care home work and management is very difficult. Darlington Manor management enables all the staff to come together and work not just as a good team but as a family. The result is a home, where all the staff are willing to go the extra mile with a pleasant smile and cheerful voice.

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Review from J W (Friend of Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only positive feedback. The staff and Managers are so polite and friendly. My friend loves all the daytime staff, especially the three carers. The room allocated to him is especially homely, comfortable and clean. Always room for improvement but 100% happy with his care. Always smells clean and the
bathrooms are spotless. Well done to the Manager and her team.

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Review from Elizabeth A (Daughter of Resident) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My review covers the three years my dad spent at the care home, daily telephone conversations and weekly visits. The consistent care continues right to the very end. Dad always told us he was well looked after and very content with the home. (Apart from being very frustrated at times that he wasn't
allowed out on his own!).

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Review from P W (Son of Resident) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is well established, clean and cared for, the activity team work very hard for the residents. The manager goes above and beyond for the care of both residents and staff. It's the best move we have made for our dad.

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Review from Jane F (Daughter-in-law of Resident) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic manager and staff make this a wonderful place, giving genuine loving care to residents. Our mother-in-law has been a resident for nearly 4 years. She has advanced dementia and complex behavioural challenges. All staff treat her with respect and dignity and genuinely like her and care for her
brilliantly. The manager leads her team by displaying all the caring qualities one would wish for. Cannot recommend Darlington Manor Nursing Home highly enough.

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Review from Gemma L (Granddaughter of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The love and care given to my nanna was exceptional.
It was genuine, and they made her feel at home.
Thank you.

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Review from Doreen L (Daughter-in-law of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Darlington Manor to provide excellent care for my mother-in-law. It totally changed our opinions on care homes. From daily care to providing an extensive range of activities for the residents was amazing. My mother-in-law loved living here and that helped put our minds at rest knowing she was
so well looked after. We would recommend Darlington Manor to anyone looking for a care home. The staff were all amazing!

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Review from Lynne C (Daughter of Resident) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was unable to visit Darlington Manor prior to choosing it as a home for my mum, due to Covid. Several friends recommended it. I can honestly say that all of the staff from housekeeping, catering, management and care staff are totally caring and go over and above for their residents. They treat everyone
as though they were family. Mum's dementia made her distressed at times and the staff always tried everything to calm her. Mum deteriorated and died in early March and the staff kept me informed to the end. Ringing me on an evening to reassure me even when I had been in twice that day. They always treat me so well, remembering my name, making cups of tea and looking out for me. Thoroughly recommended, a diamond of a care home.

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Review from Hilda B (Wife of Resident) published on 23 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only one word for the caring staff from the top to the bottom, excellent.

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Review from Ann C (Respite Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, good food, happy, friendly atmosphere. All staff caring, helpful and friendly, making my stay pleasant and I came out after three days feeling better than I've felt in years and as if I was leaving friends and family.

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Review from G W (Son of Resident) published on 26 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was staying at Darlington Manor from January to March 2021 for respite and rehabilitation. Unfortunately, her health deteriorated and she sadly died on March 17th. During her stay, we were only allowed to visit her in a pod due to Covid restrictions until the last two weeks of her life when we
were able to enter her room to be with her. We found the staff to be very caring, dedicated and professional.
Nothing appeared to be too much trouble. On a couple of occasions, I commented that the staff appeared to be very nice and mum's reply was 'all the staff are nice here'. My partner and I would like to say a very big thank you to all the staff who helped us get through a very sad time.

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Review from Maurice B (Resident) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care and attention that I am receiving at Darlington Manor Care Home.

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Review from Anne H (Resident) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy being in this home. I am well looked after. The staff are very good and the meals are very good.

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Review from Anne H (Resident) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I, and I am sure all the residents in this care home, would like to say a big thank you to all staff for the way we have been looked after during this difficult time of Covid. The staff have come in every day and night, and nothing has been too much for them. They have been wonderful, and I would recommend
this care home to anyone.

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Review from Caroline M (Daughter of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mum with multiple health issues spent nearly 3 weeks in Manor Care Home and throughout the whole time, she appeared very well cared for especially with respect to being dressed and having her hair and nails done. We (dad and I) were fortunate enough to be able to visit mum due to the Covid
secure pod which was a real bonus as we hadn't seen mum whilst she'd been in different hospitals. From the first day mum was in Manor Care Home (Darlington) communication was great, staff answered the phone after a couple of rings and the same with the door when we were visiting. All the staff I spoke to or met couldn't have been nicer, very professional, friendly and caring. Mum said she enjoyed the meals and activities provided. The standard of cleanliness seemed very high.

Reply from Vanessa Cutler, Operational Director at Darlington Manor

Thank you very much for your kind words, we pride ourselves on outstanding support to our residents and their families, your feedback is very much appreciated and will be passed on to Darlington Manor. Kind regards - Operational Director.


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Review from S V (Respite Resident) published on 27 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are caring, considerate and friendly. Going to miss them when I leave. The home is kept extremely clean by cleaning staff that takes pride in how clean they keep the home. The food is good - home cooking and hot when it comes. I had no problems with any meal I had. Two caring activities staff
had plenty of fun and varied activities for all residents. Thank you all for being lovely.

Reply from Vanessa Cutler, Operational Director at Darlington Manor

Thank you very much for your kind words, we pride ourselves on outstanding support to our residents and their families, your feedback is very much appreciated and will be passed on to the staff at Darlington Manor.


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Review from J S (Resident) assisted by family/friend published on 27 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend the Manor to anyone. All the staff; carers, cleaners, kitchen staff have made me feel welcomed and part of the family. They all work hard especially in the difficult time with that covid pandemic. They are lead by an excellent manager. The staff are all very caring and friendly. My
family are made to feel special too; recently we have had a visit pod built which has been great for me to see my family.

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Review from T W (Daughter of Resident) published on 3 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been in the Manor for a year now and if it wasn't for the staff in the home being good, caring, professional in all they do and keeping all residents safe and well, I don't know how my family and I would have coped in the last 12 months. They are also at the end of the phone and do their
best, especially when understaffed.

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Review from Anthony H (Husband of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife - in her eighties - was found to be suffering from a urinary infection and surgery doctors recommended Darlington Manor Care Home in preference to hospital treatment. Such a condition can require time to heal. It very swiftly became apparent to both of us, and to our mature son and daughter,
both happily resident in Darlington, that the efficiency and planning in all areas of treatment and care, not to forget comfort, left really nothing to be desired and as patient and visiting relatives we enthuse to pay tribute.

Reply from Vanessa Cutler, Operational Director at Darlington Manor

Thank you for your review, we very much appreciate your kind words and will pass this on to the team.


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Current Review Score: 9.2 (9.233)

Overview of Review Score

The Review Score of 9.2 (9.233) out of 10 for Darlington Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.766 for Darlington Manor is calculated as follows: ( (75 Excellents x 5) + (16 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 94 Ratings = 4.766

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.467 Points relating to the number of positive Reviews for Darlington Manor is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 8 Positive Reviews ÷ 12 = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Darlington Manor

What types of Care is Darlington Manor registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Darlington Manor provide?

Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Darlington Manor have?

There are 60 Single Rooms.

What are the Facilities & Services at Darlington Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Darlington Manor to the centre of Darlington?

0.7 mile(s) as the crow flies, distance by road may be significantly further.