Darlington Manor

70 Falmer Road, Darlington DL1 4AZ
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9.2 35 Reviews
  • Darlington Manor, Darlington
Darlington Manor Nursing Home is a high-quality residential home for older people in Darlington, providing person-centre care to the individual.

This 60-bed purpose built home is built within picturesque grounds, has beautifully decorated rooms and a warm and welcoming feel.

The are plenty of activities for residents to enjoy, and communal lounges and gardens provide ample opportunity for relaxing and socialising.

The home's chef creates a daily menu of tasty and nutritious food for residents to enjoy. Any special dietary requirements are taken into account.

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Care Provided by Darlington Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Samantha Young (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Darlington Manor Reviews (35)

Total of 35, showing 21-35
9.2

Darlington Manor has a Review Score of 9.2 (9.233) out of 10, based on 8 reviews in the last 2 years. Over all time Darlington Manor has 35 reviews.

Overall Experience

  • 28
  • 6
  • 1
  • 0
  • 0

Date Published

35
0
3
8
27

Review from Carol H (Niece of Resident) published on 28 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak too highly of the dedication and compassion shown by staff. At short notice, senior staff assessed my Aunt and she was transferred from hospital. The staff were so reassuring to us and to her during this process. She settled in well due to the friendly and caring staff. They encouraged
her to join in with activities including visits to the cinema and the cafe in the local park. The carers were always available to accompany her to appointments. When we visited, we were always given a warm welcome and were told of any concerns or changes in her health. When my Aunt's health deteriorated, she received excellent end of life care from the staff. They made sure she was comfortable and peaceful. Staff took great trouble to get to know my Aunt and used this knowledge in paying great attention to detail in caring for her. During her last few weeks we were reassured that members of staff were with her when family were not able to be. Thank you to all the wonderful staff.

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Review from Miriam O (Daughter of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum arrived at Manor, in the summer of 2016 from hospital. She was greeted with welcoming and caring staff. Mum was given a room on the 1st floor overlooking the allotments at the rear, the room is light and spacious and has many bits of her own furniture and knickknacks. Staff are brilliant, friendly
and helpful. Thank you one and all.

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Review from Christina W (Daughter of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been an EMI resident for eight years. I visit her regularly. Whenever I am in the home, I always appreciate the positive caring and supportive atmosphere. The residents including mum are treated kindly, patiently and with care and concern. I will be eternally grateful to these wonderful staff
members, who treat not just my mum, but me, as one of the family. I hope they know how much they are valued.

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Review from Amanda M (Daughter of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my Dad first moved into the care home he had given up the will to live. My Dad is a very difficult person to get on with. It only took the staff a couple of weeks to get him out of the mood he had got himself into. They know how to deal with my Dad's moods as an individual. He has now been a resident
for about 18 months and even I have noticed the change for the better in my Dad's personality. Thank you to all the staff.

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Review from T S (Friend of Resident) published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I started visiting Darlington Manor when 2 of my friends moved from a care home which closed in Hurworth eleven years ago.


I feel I have made friends at Darlington Manor since and found the staff very nice.


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Review from R F (Husband of Resident) published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Since my wife went into the care home I have closely monitored her care and found it to be excellent. She is treated with respect at all times and her dignity is upheld. Her accommodation is first class with adequate facilities. I cannot praise the staff enough for the way that they care for residents,
showing understanding and kindness when dealing with residents needs. Safety and security is taken seriously at all times.

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Review from Raymond K (Son of Resident) published on 28 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home and staff do an excellent job of looking after my dad. He is not an easy person to look after, I can't thank the staff as much as I would like to. Thank you all.

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Review from J N (Daughter of Resident) published on 28 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The best aspect of Darlington Manor is the care and commitment of the staff, led by the manager, everyone is friendly, helpful and takes a genuine interest in the residents. There is a wide range of activities and outings and personal preferences and needs are catered for as much as possible. Meals
are freshly prepared and enjoyed in a communal environment.

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Review from Sue P (Daughter of Resident) published on 28 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment our mam was admitted to the care home, we were made to feel very welcome and homely. Nothing is too much trouble. Staff very caring and polite and treat mam with respect, this makes us as a family feel reassured that mam us getting the care she needs, overall we are very happy with the
care home.

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Review from Sara M (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, my Fathers care has been very good, with any issues dealt with swiftly and professionally as my Father isn't the easiest to deal with.

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Review from J A (Daughter of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Darlington Manor is a wonderful, warm and caring place. The staff are outstanding and I wish I could name the many many individuals who deserve special praise.
My mother has been shown love and understanding on every occasion when she has visited or been a resident. I cannot recommend the home highly
enough. Huge thanks to everyone.

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Review from James H (Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff demonstrate empathy and the home is a caring environment for residents and visitors. Leadership is excellent and the staff work extremely hard, even in difficult circumstances.
The only minor issue concerns a lack of mobility aids at times.

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Review from Janette F (Daughter of Resident) published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always a cheerful, pleasant atmosphere.
Lots of activities for residents in house.
Visual and tactile areas included in the decor.
I am kept fully informed on all aspects of my father's care and medical condition.
I cannot fault any aspect of general housekeeping.

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Review from S P (Daughter of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my mother arrived by ambulance, she as treated with welcoming and caring members of staff. Her room is located on the ground floor overlooking both grounds and nearby park. Her room has three windows which makes the room light and homely. A new carpet was installed on the day of her
arrival and she was allowed personal items of furniture which created memories of her home.
Lead by management, all staff are so sincere and caring. Nothing is too much trouble from her personal care to dietary requests. Her wellbeing and dignity has been admirable.

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Review from B B (Wife of Resident) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Management and staff went out of their way to make my husband comfortable and welcome on his first visit to them. All care plan needs were met and my husband is quite happy to go in for another visit.
Everyone was very helpful to me and all questions answered efficiently. I am quite happy to use Darlington
Manor Nursing Home.

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Current Review Score: 9.2 (9.233)

Overview of Review Score

The Review Score of 9.2 (9.233) out of 10 for Darlington Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.766 for Darlington Manor is calculated as follows: ( (75 Excellents x 5) + (16 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 94 Ratings = 4.766

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.467 Points relating to the number of positive Reviews for Darlington Manor is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 8 Positive Reviews ÷ 12 = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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