Eden Cottage Care Home

37 Cobden Street, Darlington DL1 4JF
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Top 20 carehome certificate
9.9 62 Reviews
  • Eden Cottage Care Home, Darlington
Eden Cottage is a “home from home” where residents can feel at home in a friendly, secure and relaxed environment. Professionals strive to preserve and maintain the dignity, individuality and privacy of residents and remain sensitive to each person’s ever-changing needs.

All residents are treated as individuals and are encouraged to enjoy life at the Home and to maximise their intellectual, social and physical potential. Staff recognise that family and friends have an invaluable part to play in a resident’s wellbeing, and encourage visits whenever possible.

All staff are appropriately qualified to ensure that they deliver the highest standards of care. Staff undergo continuous training and development of their skills and experience to ensure that they maintain these standards at all times.

Eden Cottage is a family run business which was established in 1989. They provide 24 hour residential care, dementia care, day care and respite care for older people. The building is a single storey building with no stairs or lifts to undertake. It is set in beautifully kept picturesque gardens. There are 25 bedrooms with en-suite facilities, all furnished to a high standard to provide maximum comfort and safety. There are two bathrooms, complete with hoist facilities and a walk-in shower room.

There is a large communal lounge, which is fitted with a flat screen TV where films are shown and special events are broadcast. There is a seaside themed communal area for residents to enjoy, and also a small quiet conservatory, situated at the front of the home, overlooking the beautiful garden for those residents who wish to relax in peace. They have a large dining room where meals are served.

The home also has a landscaped decking area at the rear of the home, and a paved area with a fixed parasol and garden furniture, where residents and their visitors can enjoy endless hours of sunshine in the summer months.

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Care Provided by Eden Cottage Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Eden Cottage Care Home Ltd
  • Person in charge
  • Joanne Wedge (Manager)
  • Admission Criteria
    • Private and Local Authority Funded Referrals
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 1

Funding & Fees Guide for Eden Cottage Care Home

  • Our fees are very competitive and offer outstanding value for money.

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is encouraged anytime.


  • Parking

  • Car park to the front of the home.


Eden Cottage Care Home Reviews (62)

Total of 62, showing 21-40
9.9

Eden Cottage Care Home has a Review Score of 9.9 (9.926) out of 10, based on 14 reviews in the last 2 years. Over all time Eden Cottage Care Home has 62 reviews.

Overall Experience

  • 56
  • 6
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Date Published

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Review from Melanie E (Daughter of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have waited a year to see mam... emotional but amazing. We sang songs from our past... laughed and talked. Staff have been amazing, working throughout. Much appreciated. So lucky to have mam in this wonderful home. Means so much to know that she is cared for with respect and dignity. Her face lights
up when she sees staff, which to me says a lot. Staff have worked through all of this lockdown. They deserve a medal, not only looking after our loved ones but for working whilst worrying about their own families. You are all amazing and can't wait for all this to be over.

Reply from Dean Horton-Thomas, Director at Eden Cottage Care Home

Thank you for your kind words, it has been a pleasure to look after your lovely Mum.


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Review from John M (Son of Resident) published on 8 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was alerted to Eden Cottage by a friend who had placed their relative there. As a small home, Eden Cottage provides a personal service for my mother with the same core care staff, which she has got to know even with the onset of dementia. Critically they have worked hard to keep residents safe from
the pandemic and to my knowledge, there have been no cases reported amongst residents. It is essential I am able to trust the care provided to my mother as I live 240 miles away and, as a result of lockdowns, I have been unable to visit since September 2020. I have no hesitation in recommending them to prospective residents.

Reply from Dean Horton-Thomas, Director at Eden Cottage Care Home

Thank you for your kind words, I'm glad you are happy with our service.


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Review from Violet W (Daughter of Resident) published on 11 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident of Eden Cottage in May 2020, initially on respite care. My mother was very poorly both physically and mentally and had spent time in hospital in the weeks beforehand.
I and my family all thought that she was not going to live much longer, she had lost a lot of weight and
had deteriorated mentally. The care staff at Eden Cottage are second to none, and the senior staff are amazing. I honestly feel that, had my mother not been taken into Eden Cottage, she might not be here today.
My mother is happier than she has been for a long time and improving every day, she loves it in her new home, and thinks very highly of the staff and looks upon them as her extended family!
They have all worked tirelessly to get her health back on track, and I and all of my family owe them a huge debt of gratitude. They all go that extra mile, and we think they are amazing and our mother would be the first to agree.

Reply from Joanne Wedge, Manager at Eden Cottage Care Home

Thank you so much for your lovely review. Your mum is an absolute treasure and a pleasure to care for.


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Review from David T (Grandson of Resident) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my Nan receives in this care home is second to none. A lovely little home where staff ensure that the needs of my Nan are fully met. There is always a warm friendly atmosphere and a homely feel. Lovely place that I would not hesitate in recommending.

Reply from Joanne Wedge, Manager at Eden Cottage Care Home

Thank you for your kind words, it is much appreciated.


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Review from Olivia R (Friend of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend moved into this home and loved her time there, every time I visited she spoke so highly of the staff and she couldn’t get enough of the food!
She was so nervous prior to going into a care home but she was really pleased to have found Eden Cottage.
There was always such a pleasant atmosphere
when I visited and I was always made to feel extremely welcome. Outstanding home.

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Review from Dorothy (Daughter of Resident) published on 15 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Eden Cottage in December 2019 after much deliberation about which home to choose.
We couldn’t be happier, the staff are absolutely fantastic, they go above and beyond for their residents and it has a real genuine family feel, you can see that the staff really care and everyone
gets on so well, the relationship between the management and staff is lovely to witness.
My mother is so happy and settled there and we have no worries at all, she is so well cared for and during this Covid-19 pandemic it’s so reassuring that she is being kept safe. We have been kept informed of how she is doing and can’t thank everyone there enough.

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Review from E R (Daughter of Resident) published on 30 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I are delighted with the care Mum has received. We know she is safe and well cared for. As a family, we are always made to feel very welcome and would always recommend Eden Cottage to other people.

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Review from Marina C (Daughter of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eden Cottage is a very family orientated care home. The staff are nearly all long-serving. The staff and management have the total wellbeing of their residents at heart and each care package is tailor-made for each individual and delivered to residents in a caring but professional manner.

Reply from Dean Horton-Thomas, Director at Eden Cottage Care Home

Thank you for your kind words.


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Review from T Y (Daughter-in-law of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has a pleasant atmosphere, very family friendly with excellent staff.

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Review from Deborah C (Daughter of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Eden Cottage Care Home from Wales 8 months ago. She had just come out of hospital and whilst in hospital had become a widow. She is in the early stages of Alzheimer's disease, hence she arrived frail, undernourished, grieving and disconnected and moved far away from everything that was familiar
to her. I cannot say strongly enough how much I valued the support of the staff over that last few months and the care they have shown mum is exemplary. She is treated as an individual, with patience and understanding. The staff work tirelessly and with good humour to meet her needs. She is physically stronger, has gained weight and is settled into her new routine. I visit frequently, and at different times of day and I have never witnessed anything other than this standard of care.

Reply from Dean Horton-Thomas, Director at Eden Cottage Care Home

Thank you, Debbie, for your kind words.


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Review from Marilyn T (Wife of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting homes in Darlington, I was struck by the different 'feel' of each home. Some struck terror in my heart (and that of my friend), others seemed boring and unattractive. Some staff seemed very off-hand and in one a buzzer sounded all the 50 minutes we spent there! As soon as I met the staff
at Eden Cottage Care Home, I felt relief. At last somewhere small, comfortable, friendly and caring. A weight fell off my shoulders and I now know that my gut feeling was correct.

Reply from Dean Horton-Thomas, Director at Eden Cottage Care Home

Thank you for your kind words Marilyn.


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Review from O G (Daughter of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff at Eden Cottage to not only be professional and well trained but also kind and caring when caring for my Dad.

Reply from Dean Horton-Thomas, Director at Eden Cottage Care Home

Thank you for your kind words.


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Review from Brian S (Brother of Resident) published on 7 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been in this home for over a year and I am very happy with the care she receives and with the help she receives from staff and management.

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Review from Pamela J (Sister of Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting my brother in this care home, Eden Cottage, I found him so happy with nothing to worry about. All medication was given and the food was great.

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Review from Colin J (Brother-in-law of Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My visit to this care home was extremely good, much better than the care home he was in before this one. He is very happy here and content.

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Review from Carlo G (Relative of Resident) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely environment. Patient and encouraging people. Knowledgeable and informative.

Reply from Dean Horton-Thomas, Director at Eden Cottage Care Home

Thank you for your kind words, Carlo.


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Review from J M (Daughter of Resident) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum hasn't been here very long and is still a bit unsettled which is to be expected. The staff have all been very nice indeed. The home has a very nice feel about it. It is warm and cosy and each room is a little different. My mum has a lovely room which is kept clean and tidy. So far I am very pleased
with the home. The only small complaint is that sometimes the food is a little cold. Also, perhaps a little more encouragement to take part in activities would be helpful. I think my mum will settle in time! It's a lovely place.

Reply from Dean Horton-Thomas, Director at Eden Cottage Care Home

Thank you for your kind words, Janet. Sorry to hear that the food is sometimes a little cold, I will have a chat with our kitchen staff to ensure that it is only an isolated incident. We do encourage our residents to partake in all activities and will continue to do so with your mum.


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Review from Harry M (Husband of Resident) assisted by family/friend published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife came to Eden Cottage in June 2017 and has settled very well. I can visit every day and we have our lunch together. The food is excellent and carers look after us very well. I have peace of mind my wife is safe and cared for. There are lots of activities and outings which I can go to as well.

Reply from Helen Reeve, Operational Manager at Eden Cottage Care Home

Thank you very much for your comments. We welcome everyone to join us and are pleased you enjoy your visits.


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Review from L K (Son of Resident) published on 15 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mam was admitted to Eden Cottage very unwell. The staff at the home treat her with love, dignity and respect. Whenever we visited, she was clean and comfortable. Staff endeavoured to encourage her to eat and drink. Our only regret was that we did not find Eden Cottage sooner so that our mam could
become one of the Eden family and enjoy her final months living in the home. Thank you all so very much.

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Review from Peter B (Son of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite being starved of resources by the government, this care home is an absolute gem. The whole place is run like one big family and all the staff, carers and management, treated my mum like one of their own family. Their attention to detail is second to none. I cannot recommend Eden Cottage highly
enough. My mum was resident there for 4 and a half years and felt at ease from day one.

Reply from Joanne Wedge, Manager at Eden Cottage Care Home

Thanks for your kind words Peter, your mum was an absolute pleasure to care for.


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Current Review Score: 9.9 (9.926)

Overview of Review Score

The Review Score of 9.9 (9.926) out of 10 for Eden Cottage Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.926 for Eden Cottage Care Home is calculated as follows: ( (151 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 162 Ratings = 4.926

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eden Cottage Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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