Elderwood

Westmoreland Street, Darlington DL3 0FB
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9.8 60 Reviews
  • Elderwood, Darlington
Anchor’s Elderwood is located at the heart of the community in Darlington.

The home continues to welcome new residents for friendly and comfortable residential and dementia care for up to 40 customers in single en suite rooms. Residents have the benefit of the Elderwood Arms pub area within the home.

Detailed care plans are created for each resident to ensure their changing needs are always met throughout their time at the home. Staff work hard to build strong relationships with customers and receive on-going dementia training to provide the best care for those living at Elderwood.

The home is owned by Anchor, England's largest not-for-profit provider of housing and care for the over 55s. With 60 years of experience as a not-for-profit organisation, the group aims to continually raise standards and exceed expectations by reinvesting money made to improve their services and properties.

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Care Provided by Elderwood

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Ann Dale (Manager)
  • Admission Criteria
    • Please contact Elderwood directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Elderwood

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £995
    • Self-Funded Residential Dementia Care from £995
    • RESPITE Self-Funded Residential Care from £995
    • RESPITE Self-Funded Residential Dementia Care from £995

  • Colleagues at Elderwood will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Elderwood to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Elderwood.


  • Parking

  • The home have onsite parking, including disabled spaces.


Elderwood Reviews (60)

Total of 60, showing 1-20
9.8

Elderwood has a Review Score of 9.8 (9.815) out of 10, based on 26 reviews in the last 2 years. Over all time Elderwood has 60 reviews.

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Date Published

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Review from Donna G (Daughter of Resident) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad was admitted to Elderwood Care Home in October 2024 and remained in their Care until 11th February 2025 with Parkinson's. He had given up on life due to a family tragedy but the moment we stepped through the doors we knew this would be the place to nurse him back to health. From the Management
Staff, Team-Leaders, Day-time and Night-time carers, the Cleaners and the Maintenance man, they always showed him and ourselves the upmost respect and professionalism, love and kindness. As a result of the care and support he received whilst at Elderwood he has managed to return to his home to live semi-independently. As a family we would like to thank all the staff for giving us our dad back. We would highly recommend Elderwood Care Home and if we could give it a 10 star review we would. So don't let the Sun catch You Crying.

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Review from S A (Daughter of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad took very poorly in December 2024 and chose to remain at Elderwood until he passed away on 2nd January 2025. The care, dignity and support given to him and our family was second to none. Every member of showed genuine love and compassion. Carers mopped his brow, held his hand, stroked his forehead
and whispered words of comfort to him in his final hours. I cannot stress how outstanding the care given was. Dad passed away in peace and with dignity. Words cannot express our gratitude at this very sad time.

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Review from Michelle C (Daughter of Resident) published on 11 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One of the most caring, compassionate and respectful care homes in Darlington. My mum suffers from a poor prognosis of Parkinson's and Lewis Body Dementia and hated the thought of having to leave her home and go into a care home. Elderwood turned that around for my mum. They made her feel welcome, comfortable
and cared for and although not her home, she feels settled here and safe. Well done and thank you for caring for my mum so attentively, staff are amazing.

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Review from G J (Friend of Resident) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend has been a resident in Elderwood for nine months and as regular visitors we are impressed with the facilities and the staff who are excellent. Nothing is too much trouble and the level of care is excellent. A place we would be happy to go into ourselves.

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Review from F H (Husband of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had close contact with the care home between October 2023 and July 2024. My wife had reluctantly agreed to go into this home due to falls and lack of mobility. The staff were very helpful and the management was excellent from the top management through to carers, kitchen staff, and cleaning staff.
I experienced some time as a resident for 9 weeks at Christmas 2023 to keep my wife company at a difficult time. The night staff were exceptional as with the staff. My admiration of care at the home still remains.

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Review from C F (Daughter of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Delighted with mum's care, she has settled so well due to the care of the staff, the quality of food and the environment. Mum is always up and dressed, eating well and is relaxed with the staff. So nice to have more staff and no agency staff who don't know mum.

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Review from Dawn H (Daughter of Resident) published on 14 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At the beginning we were uncertain of what to expect from my mam coming to stay at Elderwood.
From the moment we stepped into the home we were greeted by the most helpful and kindest staff. My mam felt immediately happy and content to be here.
From then onwards things have just got better. My mam
feels so special and feels like she has so many new friends (staff).
Our family feel so relieved that she is kept so safe.
And the friendly, warm experience which she receives every single day with (all) the staff is an extra bonus. As a family we couldn't be any happier.

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Review from C M (Daughter of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is always so welcoming. It's like one big family.
My dad feels safe and secure here. The staff are always there when I need them. Thank you so much.

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Review from J W (Daughter of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were quite anxious about placing Mum in a nursing home for two weeks of respite care; however, the care she was given could not be faulted, and we would certainly use Elderwood Nursing Home again. All of the staff were very friendly and caring, and nothing was too much trouble for them. The administrator
was also very helpful and informative when we initially made contact with the home. Whilst at the home, Mum was encouraged to join in the activities and visit the dining room for lunch, she also enjoyed resting in a very comfy room.

Reply from Ann Dale, Manager at Elderwood

Thank you for taking the time to review Elderwood, and we are pleased that you rate our home as excellent. I will pass your feedback on to our team so they are aware of your kind comments and lovely feedback. It was a privilege to care for your mother and for you to entrust her to our care at Elderwood, where we provide person-centred residential and residential dementia care.


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Review from B A (Daughter of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When Mum first came to Elderwood, we asked her if she was happy, healthy and safe. She said yes and still does. The staff are amazing and she feels like she is living in a 5-star spa hotel.

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Review from M H (Wife of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Elderwood for 14 weeks and it is a fantastic home, so clean, all the staff are so caring and thoughtful, nothing is any trouble to them and has a family feeling every time you go in.

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Review from E C (Resident) assisted by family/friend published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother says her stay was very nice all the staff from cleaners food and care was very nice. All the staff are very polite. She says that anyone needing respite or care would recommend Elderwood very highly.

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Review from Trevor N (Son of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elderwood has looked after my mother with great loving, respectful care right up to her peaceful passing.
The management and staff constantly provide a professional manner to both the residents, families, and friends.
I cannot speak highly enough of this care home.

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Review from Sue R (Daughter of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has recently been in for a 2-week stay for respite. The care and kindness of the staff was exceptional. The food is of a very high quality and I would not hesitate to recommend this care home.

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Review from Janet H (Respite Resident) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with my stay at Elderwood. The food was excellent, as was cleanliness and staff.

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Review from Louise R (Daughter of Resident) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum (eighty-three) and her partner (ninety-seven) have used this care home twice for respite care. The care and kindness, from all staff, is exceptional. The food is hotel quality and the activities are enjoyable and appropriate. They both love coming to stay and say they are 'going on holiday'!
I wouldn't hesitate to recommend Elderwood to anyone who needs long or short-term care.

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Review from Carole A (Daughter of Resident) published on 10 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Second time Dad has stayed and the standard of care is amazing. Staff are lovely and genuinely seem to care about their residents. The bonus is all their clothes arrive home washed, ironed and packed in their cases. So, well done Elderwood.

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Review from Nick H (Son of Resident) published on 30 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is happy and well settled in the care home. He is quite contented with the with the wide choice of meals provided and can choose whether to eat in his room or in the dining room. The staff members are kind, considerate and look after him well.

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Review from Godfrey N (Son of Resident) published on 30 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been kept well informed about the resident's health and other needs. I have learned to take the resident's comments and occasional complaints with a considerable pinch of salt, knowing their propensity to believe totally their own interpretation of actions and words. The resident appears to manage
within their limitations.

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Review from L R (Niece of Resident) published on 29 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been a resident of Elderwood for over two years now and, apart from not being able to visit because of Covid restrictions, I'm very pleased with the care she has received from all the staff. While I'm there visiting, she is always treated with dignity and respect. I do, however, find the
cost of care very expensive.

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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for Elderwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.815 for Elderwood is calculated as follows: ( (254 Excellents x 5) + (42 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 303 Ratings = 4.815

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elderwood is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Frequently Asked Questions about Elderwood

What types of Care is Elderwood registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Elderwood provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Elderwood have?

There are 40 Single Rooms.

What are the Facilities & Services at Elderwood?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Elderwood to the centre of Darlington?

1.1 mile(s) as the crow flies, distance by road may be significantly further.