Elderwood

Westmoreland Street, Darlington DL3 0FB
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9.8 60 Reviews
  • Elderwood, Darlington
Anchor’s Elderwood is located at the heart of the community in Darlington.

The home continues to welcome new residents for friendly and comfortable residential and dementia care for up to 40 customers in single en suite rooms. Residents have the benefit of the Elderwood Arms pub area within the home.

Detailed care plans are created for each resident to ensure their changing needs are always met throughout their time at the home. Staff work hard to build strong relationships with customers and receive on-going dementia training to provide the best care for those living at Elderwood.

The home is owned by Anchor, England's largest not-for-profit provider of housing and care for the over 55s. With 60 years of experience as a not-for-profit organisation, the group aims to continually raise standards and exceed expectations by reinvesting money made to improve their services and properties.

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Care Provided by Elderwood

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Ann Dale (Manager)
  • Admission Criteria
    • Please contact Elderwood directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Elderwood

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £995
    • Self-Funded Residential Dementia Care from £995
    • RESPITE Self-Funded Residential Care from £995
    • RESPITE Self-Funded Residential Dementia Care from £995

  • Colleagues at Elderwood will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Elderwood to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Elderwood.


  • Parking

  • The home have onsite parking, including disabled spaces.


Elderwood Reviews (60)

Total of 60, showing 21-40
9.8

Elderwood has a Review Score of 9.8 (9.815) out of 10, based on 26 reviews in the last 2 years. Over all time Elderwood has 60 reviews.

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Review from Carol D (Daughter-in-law of Resident) published on 27 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring towards residents. Food is very good. Staff are caring and professional at all times. The building is always clean. Friendly approach at all times when visiting. Would highly recommend to anybody looking for care for a relative.

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Review from Caroline F (Daughter of Resident) published on 27 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elderwood is simply the best care home I've ever come across. Staff are absolutely wonderful and the majority who work there have been employed there for years, meaning there is excellent consistency. The care given is second to none. Rooms are lovely and roomy and the home is spotless. There is great
care given to menus and the quality of food is excellent. The activity programme is regular, varied and ensures there is regular stimuli and fun for residents. I feel very blessed that my mother is fortunate enough to be a resident there. I simply cannot fault anything. Credit to the manager for maintaining such a wonderful culture of care. Thank you Elderwood.

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Review from Sandra M (Daughter of Resident) published on 27 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been staying at Elderwood since November last year. Her wish was for her to continue living in her bungalow, but unfortunately her mobility didn’t allow that. Both Mum and I are so thankful that we found Elderwood and we would like to thank all the staff for their care and attention. It takes
a weight off our minds knowing that she is happy and content. Well done to all the staff, thank you.

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Review from M H (Son of Resident) published on 27 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff really friendly. Home clean and well kept. Coped with Covid really well and the ongoing effects. Washing done individually, so no need for name tags in clothes. Home keeps you informed if there are any issues.

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Review from David C (Nephew of Resident) published on 26 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my aunt became a resident at Elderwood, she has had excellent care and attention, as given by all members of staff. It took some time for her to settle in, but through patience and persistence, her carers have made her feel entirely at home. She often comments on how well she is being looked after
and the good standard of the accommodation and catering.

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Review from Samantha G (Granddaughter of Resident) published on 26 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elderwood have been excellent in caring for my gran, who became a full-time resident with them in October 2022 after the passing of my grandad. The staff at Elderwood were exceptional and caring when it came to the end of life care for my grandad and treated him with dignity and respect. As a family,
we’re very pleased with Elderwood and all the staff as they continue to care for my gran, who is now happy and enjoying living there.

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Review from P G (Sister of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found all staff very pleasant and willing to help in all matters. My brother's health issues were listened to and helped to be resolved. My brother returned from the hospital, needing to receive palliative care. Management and all staff were supportive of my brother and helpful to all my family.

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Review from S S (Daughter of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed at Elderwood from 1st August until she sadly passed away at the end of November. During her stay, she received compassionate care at all times. The staff (every single member) were fantastic. We bless the say we chose this care home.

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Review from Darryl C (Son of Resident) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful care home. My father had a great bond and rapport with all the staff. I felt extremely confident with all the professional care he received. Nothing was too much to make him feel comfortable or to raise his spirits. I'd like to personally thank all the team at Elderwood for making my
father so comfortable in the last year of his life. 10/10.

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Review from D F (Niece of Resident) published on 5 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have an auntie in Elderwood and I can say she is so happy and cared for. The staff at Elderwood are lovely, each and every one of them and my auntie loves the food and activities. The home is amazing and I could not wish for any better for my auntie.

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Review from Michael B (Son of Resident) published on 21 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have asked for a better place for my mum to spend the last 5 months of her life. The care she got was amazing the girls treat her like their own family. My mum would tell me all the time how she was been treated with respect and dignity and the staff could not do enough for her. I would
highly recommend this care home to anyone, your loved ones are in safe hands.

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Review from Audrey B (Daughter of Resident) published on 11 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Elderwood for more than 11 years. I chose the home because of the friendliness of the staff and the general happy atmosphere. I was even invited to try the excellent food. Living 300 miles away, choosing the right care home was very important. In 2010 my mother was physically
fit but with little short-term memory. As her dementia increased the staff remained caring and kind, even when her behaviour became very challenging. Praise must also go to the excellent care home manager.

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Review from Jan V (Niece of Resident) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having two family members in this care home I could not wish for them to receive any better care, they are safe, clean and well-fed, and thriving. Management and staff are all very attentive. Thank you all involved.

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Review from M G (Resident) assisted by family/friend published on 2 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A friendly, supportive staff made my experience pleasant. Being restricted to a soft diet was disappointing because normal meals looked very nice.

Reply from Ann Dale, Home Manager at Elderwood

Thank you for taking the time to review Elderwood and we are pleased you enjoyed your stay with us. I’ll ensure that our team is aware of your feedback. It was on medical advice that we supported you with a soft diet and we’re pleased you felt our meals looked nice.


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Review from M F (Daughter-in-law of Resident) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent level of care, which cannot be faulted. Their attention to detail is outstanding. All staff friendly, caring and professional, nothing is never too much to ask, help always provided. My mother-in-law was very happy at Elderwood and loved the staff and comfort they provided.

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Review from Geoff T (Son of Resident) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam was a resident in Elderwood for one year and in that time she was well looked after. I would not hesitate to recommend the home.

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Review from A W (Friend of Resident) published on 11 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff very kind, considerate and caring especially when my friend got very difficult to handle at times. Many many thanks to all who cared for him.

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Review from S S (Son of Resident) published on 22 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Elderwood are all absolutely wonderful, they are thoughtful and very caring. All the staff are happy and smiling every time you visit, and the list of activities are to be commended. I can not praise the care home enough, and although my mam died at Elderwoood, the loving, caring nature
of the staff left me with no doubt that no one could have been looked after in a more caring, wonderful way. Thank you to all.

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Review from P P (Daughter of Resident) published on 10 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that my mother is well cared for and safe in Elderwood. The staff are without exception, very caring, and I am happy that my mother is well cared for by them. All other aspects at Elderwood are excellent, including the management. The food is also excellent.

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Review from J W (Son of Resident) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From late March to mid-July 2020, due to the covid-19 pandemic, we have had no physical contact with Elderwood care home, or my father, so it is rather difficult to write a constructive appraisal for that period. Recently, however, we have resumed our visits in a controlled environment and found my
dad to be in excellent health and mentally very happy, for which we are very grateful.
The management and staff of Elderwood need to be congratulated on their selfless dedication during this difficult time, keeping the home Covid free and their residents safe from infection. Throughout the pandemic, we have been kept in touch with dad via many phone calls, and our enquiries have always been treated promptly and with courtesy.
In the early part of the year, my father suffered a brain haemorrhage and following a timely diagnosis was speedily sent to the hospital for specialist treatment, and he is now recovered and doing well.
In conclusion, and following our own positive experience, we would wholeheartedly recommend Elderwood care home to any prospective resident and their families.

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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for Elderwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.815 for Elderwood is calculated as follows: ( (254 Excellents x 5) + (42 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 303 Ratings = 4.815

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elderwood is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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