Elderwood

Westmoreland Street, Darlington DL3 0FB
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9.8 60 Reviews
  • Elderwood, Darlington
Anchor’s Elderwood is located at the heart of the community in Darlington.

The home continues to welcome new residents for friendly and comfortable residential and dementia care for up to 40 customers in single en suite rooms. Residents have the benefit of the Elderwood Arms pub area within the home.

Detailed care plans are created for each resident to ensure their changing needs are always met throughout their time at the home. Staff work hard to build strong relationships with customers and receive on-going dementia training to provide the best care for those living at Elderwood.

The home is owned by Anchor, England's largest not-for-profit provider of housing and care for the over 55s. With 60 years of experience as a not-for-profit organisation, the group aims to continually raise standards and exceed expectations by reinvesting money made to improve their services and properties.

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Care Provided by Elderwood

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Ann Dale (Manager)
  • Admission Criteria
    • Please contact Elderwood directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Elderwood

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £995
    • Self-Funded Residential Dementia Care from £995
    • RESPITE Self-Funded Residential Care from £995
    • RESPITE Self-Funded Residential Dementia Care from £995

  • Colleagues at Elderwood will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Elderwood to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Elderwood.


  • Parking

  • The home have onsite parking, including disabled spaces.


Elderwood Reviews (60)

Total of 60, showing 41-60
9.8

Elderwood has a Review Score of 9.8 (9.815) out of 10, based on 26 reviews in the last 2 years. Over all time Elderwood has 60 reviews.

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Date Published

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Review from J L (Daughter of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to the Coronavirus, I was only able to see dad through the window. A member of staff sat next to dad so she could repeat what I'd said if dad didn't hear me. Dad looked really well, neat and tidy, he was looking forward to the 3 pm cuppa and cake trolly coming round. My dad is a different person
since he went to live at Eldewrwood, the staff have worked miracles with him.

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Review from Ron M (Son of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very happy with the care my father received whilst staying at Elderwood. The staff especially, really do care.

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Review from G H (Son of Resident) published on 16 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressive level of care. Stable and mature workforce, who have warm and caring relationships with residents. Home is clean and well cared for. Meals are regular, of good quality and generous. Relatives visits are welcomed at all times. Would recommend this as a very good and caring provision.

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Review from P B (Wife of Resident) published on 23 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are warm and friendly, really lovely and made us both very welcome. In my husband's own words, "I like it here, there is a lot of people to talk to".
It is such a weight off my shoulders to know my husband is well cared for and loved whilst he is at Elderwood. It means I can enjoy the
time he is with you. Thank you all very much.

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Review from E B (Daughter of Resident) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Warm, welcome at all times. Professional, cheerful, supportive staff. Appears to be a range of activities and events for residents to choose from.
Good, nutritious and healthy meals and snacks to suit all dietary requirements and visitors are offered drinks or can make their own, making them feel part
of 'the family' - a warm and caring atmosphere.

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Review from Barbara M (Daughter of Resident) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my mum frequently and am always impressed by the friendliness of all staff and their willingness to help. I have been today for the opening of their new pub The Elderwood Arms, what a lovely idea. Also, the buffet and entertainment today which all obviously involved a great deal of hard work.
Well done and thank you all.

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Review from I B (Respite Resident) assisted by family/friend published on 5 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed my stay. Everybody very helpful, very friendly. I had a lovely, pleasant stay and I would definitely go back again. Staff were very good to all the residents. I would highly recommend it.

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Review from Betty B (Wife of Resident) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was in for one week respite. He settled in well I believe.
I found all the staff extremely helpful and always pleasant, both when arranging the stay and when visiting.

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Review from Dawn S (Stepdaughter of Resident) published on 1 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My step mum spent the last 2 years of her life at Elderwood and I cannot speak highly enough of the care and compassion she received from the carers. I visited each week at different times and was always given a cheerful welcome no matter how busy the staff were. Having previous experience of care homes
with my mother in law, Elderwood surpassed all my expectations.

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Review from J H (Respite Resident) assisted by family/friend published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an outstanding home, from their manager and inclusive of all the staff, both myself and my father had contact with the managers help to start the process which was invaluable and without this, we would still be struggling to get the respite needed. It was the first time my father had a short
stay and this was made very comfortable and supportive for him by the friendly staff who were very interactive with him and our family. Whilst we hope this is the first of short stays at the home, the experience we all had left us knowing he was very safe, with well trained and caring staff. Also knowing that he will be using the home again, we have no worries about him staying for a longer period. This home allowed my mother to go away and have a rest without a problem of what care he would receive. This must be the best care home in Darlington, would not go to any other.

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Review from Margaret L (Sister-in-law of Resident) published on 3 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister in law was at Elderwood for many years, it was her home. She was happy and well looked after until her death at 85 years old, 27th February 2019.
The staff helped to arrange her funeral as we are OAP's and live a long way away. They made things easy for us every step of the way. We are grateful
for their help, they took away the worry. They went above what is usual. Thank you all.

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Review from P V (Respite Resident) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay in your care home was very pleasurable. Your staff very kind and I thank you very much for everything that was done for me.

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Review from C H (Son of Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the care and support my mother received and the compassion shown when she died.

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Review from Nancy M (Friend of Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting Elderwood for at least 3 years to visit my friend of 30 years. I have always found each visit a friendly experience and I cannot find anything to comment about in any negative way. Everything and every staff members are wonderful, caring people and I cannot thank them enough. I
visit at least 3 times each week, sometimes more.

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Review from S Q (Wife of Resident) published on 24 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This 'care home' has been wonderful for my husband - having respite. The staff are very kind and caring. The food is very good and plenty to eat any time of the day. It's a very well run 'care home' with plenty of lovely staff.

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Review from C T (Daughter of Resident) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On our initial visit, my sister and I found Elderwood very warm, inviting and welcoming and quiet. All staff have eye contact and speak to everyone with a smile, regardless of being a visitor or resident, nothing is too much trouble. Our mother has settled very well and is very positive about living
at Elderwood. We are happy to know she is happy and content and safe.

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Review from Val R (Daughter of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for over three years. Recently has neede more healthcare. The staff are brilliant, nothing is to much trouble, mum is always clean, well dressed and well cared for. Her room is attractive with all her personal belongings i.e ornaments photos etc. Everywhere is well maintained
a lovely atmosphere.

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Review from Geoffrey W (Son of Resident) published on 27 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother passed away in January this year having spent 11 years as a resident at Elderwood. In those 11 years, they made Elderwood my mother’s home, treated her with love and respect. She really enjoyed herself, the staff could not have done enough for her. Meals were homemade and always a cuppa offered
when I visited. Mam was always clean and tidy as was her room, a lovely friendly place and I couldn’t praise the staff enough.

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Review from Margaret B (Daughter of Resident) published on 21 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was resident in Elderwood initially for respite from Dec 2015 following a fall at home. We visited a couple of other homes but from the outset Elderwood felt right. Staff were friendly and helpful and treated not only our Mam but all of us with dignity and respect. When her temporary care
became permanent staff went out of their way to make sure Mam knew they were happy that she was staying with them. We furnished her room from her house and she was able to have her own landline phone. The care was exceptional and we were all confident that our Mam was safe when we left her. She was very happy with the quality and variety of food available. Not only home cooked meals but home baking as well. Our Mam died unexpectedly at the end of August and again all staff were caring and compassionate. We felt they genuinely cared about her as a person and us as a family. I would not hesitate to recommend this company and this care home in particular.

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Review from Ronnie T (Resident) published on 27 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think everything about Elderwood is excellent. The managers are very helpful, nothing is too much trouble. The only thing I find I have trouble with is the heating system in my room, I find it hard to turn the button on the radiator, but staff assist me with this when I cannot manage.

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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for Elderwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.815 for Elderwood is calculated as follows: ( (254 Excellents x 5) + (42 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 303 Ratings = 4.815

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elderwood is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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