Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.
All visitors welcome.
Large Car park on site
The Grange Care Home has a Review Score of 9.7 (9.688) out of 10, based on 33 reviews in the last 2 years. Over all time The Grange Care Home has 111 reviews.
Review from Susan R (Daughter of Resident) published on 7 April 2025
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Reply from Paul Millar, Client Relations at The Grange Care Home
Thank you so much for your kind words and 5-star rating! We're so pleased to hear that your Mum is happy with the care and support they're receiving.
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Review from Sylvia A (Sister of Resident) published on 21 February 2025
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Reply from Jackie Brook, Care Relationships at The Grange Care Home
Thank you so much for your kind words and for taking the time to share your experience. We are delighted to hear that your brother has received excellent care at The Grange and that our team has provided the high standard of professionalism, friendliness, and support that we always strive for. Ensuring the well-being and comfort of our residents is our top priority, and it's wonderful to know that you feel confident in the care he receives. If there's anything we can do, please don't hesitate to reach out. Your feedback means a lot to us!
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Review from Stephen M (Son of Resident) published on 13 January 2025
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Reply from Jackie Brook, Care Relationships at The Grange Care Home
Thank you for your kind words and positive feedback about The Grange Care Home. We're delighted to hear that you find our team kind and friendly- it's always our goal to provide the highest level of care and support to our residents. Your appreciation means so much to us.
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Review from J R (Daughter of Resident) published on 8 January 2025
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Reply from Jackie Brook, Care Relationships at The Grange Care Home
Thank you for sharing your experience. We're so pleased to know that The Grange Care Home provided such a compassionate and supportive environment for your mam and your family during this difficult transition. It's heartening to hear that the staff's care and understanding have brought you peace of mind. Your kind words are a true testament to the dedication of the team at The Grange.
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Review from Elaine G (Daughter of Resident) published on 12 December 2024
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Reply from Jackie Brook, Care Relationships at The Grange Care Home
Thank you so much for your kind words! We're delighted to hear that you feel The Grange Care Home is the perfect home for your mum and that our team has provided such wonderful care and support to her and your family. It means the world to us to know our carers and cleaners are making a positive difference. We'll be sure to pass on your lovely feedback to the team. Thank you for trusting us with your mum's care!
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Review from Michael B (Brother of Resident) published on 26 November 2024
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Reply from Jackie Brook, Care Relationships at The Grange Care Home
Thank you so much for your thoughtful and kind words about The Grange Care Home. We are truly delighted to hear how happy and safe your sister feels here- that's exactly what we strive for every day. Our team is dedicated to creating an environment that is not only secure but also stimulating and welcoming for all our residents, especially those living with dementia. It's wonderful to know that you've noticed and appreciated the effort we put into making The Grange a home where residents and their families feel at ease. We're so pleased that your visits with your sister and her dog are a joyful part of your routine, and it's a privilege to be part of those moments. Thank you for sharing your experience- it means a great deal to us and inspires us to continue providing the best possible care. If there's ever anything we can do to support you or your sister further, please don't hesitate to let us know.
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Review from Lesley C (Daughter of Resident) published on 19 November 2024
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Reply from Jackie Brook, Care Relationships at The Grange Care Home
Thank you so much for your thoughtful and heartfelt review. We are truly grateful for your kind words and are honoured to care for your mum here at The Grange Care Home. Our team strives to ensure that every resident feels seen, valued, and respected, and it means the world to hear that you feel this care shines through. At The Grange, we believe that each individual's life story and unique journey are essential to their present and future care. Our person-centred approach is built upon recognising each resident's individuality and cherishing their memories, experiences, and identity. Your mum's story, and the person she is today, are at the heart of everything we do. Thank you again for your trust and for sharing such meaningful feedback. We remain committed to providing the compassionate and personalised care that you and your family deserve.
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Review from Jane L (Daughter of Resident) published on 7 November 2024
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Reply from Jackie Brook, Care Relationships at The Grange Care Home
Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that your dad feels at home and is treated with the care and respect he deserves. Keeping families connected is incredibly important to us, so it's wonderful to know that our team has helped you stay in touch, even from a distance. Your appreciation means the world to us, and we'll continue to do our best for your dad. Thank you again!
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Review from A R (Son of Resident) published on 23 September 2024
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Reply from Jackie Brook, Care Relationships at The Grange Care Home
Thank you so much for your lovely review. We're delighted to hear that you're pleased with the service and that our care team has made such a positive impact. It's incredibly important to us that The Grange feels like a true home for our residents, and your kind words mean a lot. Our staff always aim to go the extra mile, and it's wonderful to know they've been friendly, helpful, and quick to resolve any concerns.We're honoured to be entrusted with your dad's care, and we're always here to ensure he feels at home. Thank you again for your support.
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Review from David T (Respite Resident) published on 25 July 2024
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Reply from Jackie Brook, Care Relationships at The Grange Care Home
Thank you for your kind words - we're delighted to hear that The Grange has provided excellent and caring support to help you regain your confidence!
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Review from A T (Daughter of Resident) published on 9 July 2024
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Reply from Home Manager, Home Manager at The Grange Care Home
Thank you so much for sharing your thoughts with us. We are thrilled to hear that your Mom and Dad are happy here at The Grange and that you and your sister enjoy visiting them. Our staff strives to create a warm and welcoming environment for all our residents and their families, and it means the world to us to know that we have met your expectations. We truly appreciate your kind words and are dedicated to continuing to provide exceptional care. Thank you for your trust and support!
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Review from Lesley B (Daughter of Resident) published on 8 July 2024
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Reply from Home Manager, Home Manager at The Grange Care Home
Dear Lesley. Thank you so much for your heartfelt feedback! We are delighted to hear that your mum is thriving at The Grange. It is wonderful to know that she is walking independently, feels relaxed, and truly looks at home. Our carers take great pride in providing friendly, caring, and knowledgeable support to all our residents. We will pass on your kind words to our team. Your appreciation means a lot to us, and we are committed to continuing to provide the best care possible. Thank you for choosing The Grange!
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Review from Richard G (Son of Resident) published on 21 June 2024
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Reply from Home Manager, Home Manager at The Grange Care Home
Dear Richard, thank you for taking the time to share your observations and feedback about your first experience of a care home. You did tell me that it was a good experience, that Mom was comfortable and you stated that the support staff had also given you was incomparable. We genuinely appreciate your input and are pleased to hear that you find our staff friendly and helpful. We understand the perception that having enough staff is crucial to ensuring the well-being and comfort of our residents. We would like to reassure you that we are committed to maintaining sufficient staffing levels to provide the highest standards of care at all times. I would off happily talked you through the staffing ratios and how we ensure we always have enough staff on duty to provide personalized and attentive care to all. Always happy to help.
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Review from Melvyn A (Resident) published on 23 May 2024
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Reply from Jackie Brook, Care Relationships at The Grange Care Home
Thank you for your kind words. We're delighted to hear that our staff and management have been able to provide the support and care you need. It's great to know you enjoy the food and feel well cared for at The Grange. Your feedback is truly appreciated and encourages us to continue delivering high-quality care.
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Review from W L (Sister-in-law of Resident) published on 26 April 2024
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Reply from Jackie Brook, Care Relationships at The Grange Care Home
We're thrilled to hear that the enhancements at The Grange Care Home are making a positive impact! It's great that the new carpets, sensory display, and decor in the lounge are contributing to a more pleasant atmosphere for everyone. Strong relationships and clear communication are at the heart of what we do, so we are glad that stands out to you. Thank you for the feedback on the fitted sheets and flannels we appreciate your input and invite you to speak to the Home Manager, when you're next at The Grange.
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Review from D Y (Brother of Resident) published on 22 April 2024
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Reply from Jackie Brook, Care Relationships at The Grange Care Home
Thank you so much for your review. Were thrilled to hear that you appreciate the bright and spacious environment at The Grange, as well as the variety of our entertainment and the quality of our food. Our staff take great pride in creating a welcoming and caring atmosphere for everyone.
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Review from S I (Daughter of Resident) published on 16 April 2024
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Reply from Jackie Brook, Care Relationships at The Grange Care Home
Thank you for sharing your experience with us. We're touched by your kind words and are delighted to hear that your father received compassionate and responsive care during his time at The Grange Care Home. It's heartwarming to know that our team was able to provide comfort and support to him during his period of confusion and delirium. We understand your desire to find a care home closer to you for more frequent visits, and we wish you both the very best in finding the perfect fit. Thank you again for entrusting us with your father's care.
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Review from Jane L (Daughter of Resident) published on 19 March 2024
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Reply from Carmen Miclea, Home Manager at The Grange Care Home
Thank you for your review. I am pleased to be able to reassure you and all our families that all of the resident's care is our utmost priority at all times. I will pass on your kind words to all of our amazing team. Much appreciated.
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Review from G H (Friend of Resident) published on 7 March 2024
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Reply from Jackie Brook, Care Relationships at The Grange Care Home
Thank you for your positive review of The Grange Care Home. We apologise for any inconvenience caused regarding food temperature and meal service timing. We appreciate your feedback and are taking steps to ensure all residents receive warm and timely meals. If you have any further concerns or suggestions, please don't hesitate to reach out to us directly.
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Review from Nicola L (Wife of Resident) published on 29 February 2024
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Reply from Jackie Brook, Care Relationships at The Grange Care Home
Thank you for sharing your thoughts and experiences with The Grange Care Home. We are deeply touched by your kind words and grateful for the trust you've placed in us to care for your husband. Our care team is committed to providing compassionate care and support to all our residents, especially when faced with the challenges of advanced dementia. We understand how important clear and open communication is, and we're glad to hear that our efforts to keep you informed and involved have been meaningful. Your recognition means a lot to our team, and it motivates us to continue our work with dedication and respect. Thank you once again for your support and for being an important part of our community.
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The Review Score of 9.7 (9.688) out of 10 for The Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 33 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.688 for The Grange Care Home is calculated as follows: ( (280 Excellents x 5) + (85 Goods x 4) + (17 Satisfactorys x 3) ) ÷ 382 Ratings = 4.688
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Grange Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 33 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Nov 2020
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Manager
Joined: 2013
I have worked at The Grange for 8 years. I am very outgoing and enjoy helping our residents to be looked after as they would wish to be and making The Grange a Home from Home.
Out of work, I enjoy doing things with my young son.
Job Title: Home Administrator
Joined: 2014
I have worked at the Grange as the home administrator for over 7 years.
Outside of work I enjoy doing Crafts and seeing my grandkids.
Job Title: HouseKeeper
Joined: 2008
I have worked at the Grange for over twelve years. I started as a domestic then worked as an Activity coordinator before becoming Housekeeper. I enjoy working at the Grange and helping to look after the residents. Last year, 2020, I was presented with a Company Award recognising my achievements at the Grange.