The Grange Care Home

Whinbush Way, Darlington DL1 3PT
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9.7 111 Reviews
  • The Grange Care Home, Darlington
The Grange Residential Care Home is dedicated to offering both residential and dementia care.

This modern facility has seventy-four bedrooms, with some suitable for people with mobility issues, and is always well-staffed to ensure that residents can always receive carers' attention at any time of the day or night.

Located in a pleasant area of Darlington, service users are supported in continuing their personal freedoms in the local community and within the home itself.

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Care Provided by The Grange Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Carmen Miclea (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (74)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for The Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,155
    • Self-Funded Residential Dementia Care from £1,210
    • RESPITE Self-Funded Residential Care from £1,155
    • RESPITE Self-Funded Residential Dementia Care from £1,210

  • Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.
  • (these prices are only a guideline, please contact The Grange Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome.


  • Parking

  • Large Car park on site


The Grange Care Home Reviews (111)

Total of 111, showing 61-80
9.7

The Grange Care Home has a Review Score of 9.7 (9.688) out of 10, based on 33 reviews in the last 2 years. Over all time The Grange Care Home has 111 reviews.

Overall Experience

  • 79
  • 29
  • 1
  • 1
  • 1

Date Published

111
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16
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78

Review from L N (Niece of Resident) published on 1 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found all staff to be pleasant, polite and helpful in any enquiries I have made about my aunt. They have also been very cheerful in what is considered the most depressing and difficult times that anyone has had to face in recent history!

Reply from Euan Bell, Home Manager at The Grange Care Home

Thank you for your kind words; we will always keep smiling.


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Review from G S (Niece of Resident) published on 26 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the moment I telephoned enquiring about emergency respite care to now (a month on), I have experienced friendly, professional and dignified response in all my dealings with The Grange. Management, seniors and carers alike have made a difficult time as reassuring as possible with many 'going the
extra mile' as possible. This would have been wonderful; but to do it in the middle of a pandemic and treat both my aunt and myself with humanity, care and understanding and keep us in regular contact is amazing. They sometimes take a while to answer the phone, but every aspect of care has been attended to - I'd certainly recommend them!

Reply from Euan Bell, Home Manager at The Grange Care Home

Thank you for your kind review. I will pass your comments on to the rest of the team.


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Review from Dorothy W (Daughter of Resident) published on 26 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have looked after Mum over this last very trying 12-months. Their care and support have been exceptional under very difficult times. Mum is now on full nursing care after fracturing her leg and is now unable to walk and support herself.

Reply from Euan Bell, Home Manager at The Grange Care Home

Thank you for your kind words. I will pass them on to all concerned.


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Review from D E (Son of Resident) published on 12 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First experience of care facilities, but reassured by management and staff who are supportive, knowledgable and experienced. Staff, no matter their role, are friendly and show genuine concern and affection for the resident and their families. It has made a difficult decision much more bearable.

Reply from Euan Bell, Home Manager at The Grange Care Home

Thank you for your kind words; I will pass your comments onto all the team.


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Review from Alan B (Son of Resident) published on 3 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is quite happy here, after taking a while to settle in. The staff take good care of her both socially and medically. I have regular access, bearing in mind current Covid restrictions. All in all, very satisfactory.

Reply from Euan Bell, Home Manager at The Grange Care Home

Thank you for the review. These are strange times we are living in at the moment but being abele to see each other makes all the difference.


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Review from Jackie M (Daughter of Resident) published on 20 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to express my thanks and gratitude to ALL the staff at The Grange for their dedication and additional discretionary care they have given, not only to my mother but to all the residents in The Grange during the recent Covid-19 lockdown.
They continued to provide an extremely high level
of care during an extremely frightening period of time. How they continued to retain their positivity and friendliness during these past months, I don't know, but I can't find words to express my gratitude to each one of them.

Reply from Euan Bell, Home Manager at The Grange Care Home

This has not been an easy time for anyone but keeping positive helps us all get to the end.


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Review from J H (Daughter of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Grange has been "home" to my mother for 11-years. The staff have made the transition from normal family life to living alone as a widow and frightened by dementia. Mum has been in more need over the past few years as her dementia has advanced. Understanding, care and patience play an important part
in daily life in the home, and it's vital for families to be assured their loved one is given the best care possible.

Reply from Euan Bell, Home Manager at The Grange Care Home

It is great to know that your mother feels that The Grange is her home.


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Review from J W (Brother of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We find all staff caring and cheerful, very good with our brother who is dual sensory impaired. We get peace of mind to know he is well looked after in a warm and friendly care home.

Reply from Euan Bell, Home Manager at The Grange Care Home

Thank you for your kind review at this particularly hard time for us all.


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Review from Graeme T (Son of Resident) published on 2 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident in The Grange since December 2018. The care he has received has been fantastic. All the staff are so friendly and helpful. No matter what time of day I go in, the staff are so cheerful. During these very stressful and hard times we are going through at the moment I
have the utmost respect for the way all the staff are managing to cope, I know I could not work in that environment. They are so brave putting all residents needs first. Each and every one of them are worth their weight in gold! Only in these circumstances are they being recognised for their true worth. Thank you from the bottom of my heart.

Reply from Euan Bell, Home Manager at The Grange Care Home

Thanks for the very nice review Graeme it is a pleasure to look after your dad.


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Review from D P (Son-in-law of Resident) published on 30 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Grange is a care home specialising in patients with dementia type diseases. It has a wonderful atmosphere with the staff always displaying a very caring attitude. The activities for the residents are second to none, are regular and they stimulate and entertain. My wife and I commend all staff for
the professional way they have dealt with covid-19, ultimately putting their resident's welfare above and beyond all danger. Congratulations, the mother-in-law is very happy here.

Reply from Euan Bell, Home Manager at The Grange Care Home

Thank you for your kind words. We do try to keep all our residents stimulated particularly at this time. I will pass your comments on to the staff and thank you for your review


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Review from Bob N (Son of Resident) published on 1 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Management and carers at The Grange do a wonderful job. Very caring, patient, kind and compassionate to residents and courteous to ourselves as family.
The current pandemic has illustrated the above even more clearly. They deserve the highest praise at present. My only concern at this time is it's
very difficult to contact The Grange. The phone has not been answered but this is understandable during this very busy time. This is not a complaint, merely an observation. I know if anything untoward occurred with my mother, I would be immediately informed.

Reply from Euan Bell, Home Manager at The Grange Care Home

Thank you so much for your kind words; I will pass them on to the team.
Thank you once again.


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Review from Caroline H (Sister of Resident) published on 28 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother was cared for at The Grange for just over a year, he unfortunately passed away just before Christmas. Throughout the whole time he was at the home he was cared for with dignity by lovely, friendly staff who made The Grange his home. He loved being in the Garden Room. The meals and cakes/snacks
always looked inviting and homemade. He was a character and took a bit of getting used to but all the staff looked after him brilliantly to the very end for which we will never be able to thank them enough.

Reply from Euan Bell, Home Manager at The Grange Care Home

Thank you for your kind words at a time witch must be very difficult for you.


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Review from P W (Son of Resident) published on 8 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Grange is the best care home in the area. The staff are excellent and treat people in the care home with dignity.

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Review from Linda S (Daughter of Resident) published on 22 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff are very good but there is not enough of them. A few of the regular staff that have been there a long time have left for other jobs in care homes.

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Review from Sue F (Niece of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff and well liked by the resident. Always someone on hand to update you on how the resident has been.
Room and facilities are well maintained and bright. Any queries/issues, the manager is always available to discuss and resolve promptly and is on the ball regarding treatment.
Cannot
praise staff enough for their care. The resident is really happy and settled.

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Review from Penny M (Daughter-in-law of Resident) published on 26 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Many thanks to the manager and all of your very kind team for looking after my father-in-law. You know he recently passed away and we couldn’t have wanted him to be anywhere else than with you and your team of caring people. We never had to worry about him because we knew he was in a very good care
home, unlike some, it is clean and organised and staffed by fabulous people. You all made his last years very comfortable, and again we can’t thank you all enough. We will be calling back in a few weeks with a little thank you present for you all. Best regards.

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Review from S N (Grandson of Resident) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

No care review including family for several years. Lack of stimulation. Lack of communication between staff and residents. Some good staff but no consistency.

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Review from Barbara W (Daughter of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been a permanent resident since March 2018, mam and I cannot praise every member of staff enough. Each time I visit mam, 3 or 4 times a week, she tells me how happy she is. Nothing is too much trouble, I can see for myself what a happy place it is. Mam needs helps with toilet and washing
etc. They always help with a smile on their face. When I leave it makes me feel good to know mam is happy and in safe hands. Good.

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Review from William B (Brother of Resident) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting my sister I find she is very content with no complaints. The staff are very helpful who will listen to any remarks I have to say. As a member of Age Concern Ukelele Band, we enjoy entertaining when asked to play.

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Review from C M (Daughter of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mam has been at the home for over four years and I have found everything good and the staff are all friendly and good at their job.

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Current Review Score: 9.7 (9.688)

Overview of Review Score

The Review Score of 9.7 (9.688) out of 10 for The Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.688 for The Grange Care Home is calculated as follows: ( (280 Excellents x 5) + (85 Goods x 4) + (17 Satisfactorys x 3) ) ÷ 382 Ratings = 4.688

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Grange Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Nov 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Carmen

Carmen Miclea

Job Title: Manager

Joined: 2013

I have worked at The Grange for 8 years. I am very outgoing and enjoy helping our residents to be looked after as they would wish to be and making The Grange a Home from Home.


Out of work, I enjoy doing things with my young son.


Jane

Jane Marriner

Job Title: Home Administrator

Joined: 2014

I have worked at the Grange as the home administrator for over 7 years.
Outside of work I enjoy doing Crafts and seeing my grandkids.


Joyce

Joyce Sykes

Job Title: HouseKeeper

Joined: 2008

I have worked at the Grange for over twelve years. I started as a domestic then worked as an Activity coordinator before becoming Housekeeper. I enjoy working at the Grange and helping to look after the residents. Last year, 2020, I was presented with a Company Award recognising my achievements at the Grange.