The Grange Care Home

Whinbush Way, Darlington DL1 3PT
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9.7 111 Reviews
  • The Grange Care Home, Darlington
The Grange Residential Care Home is dedicated to offering both residential and dementia care.

This modern facility has seventy-four bedrooms, with some suitable for people with mobility issues, and is always well-staffed to ensure that residents can always receive carers' attention at any time of the day or night.

Located in a pleasant area of Darlington, service users are supported in continuing their personal freedoms in the local community and within the home itself.

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Care Provided by The Grange Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Carmen Miclea (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (74)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for The Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,155
    • Self-Funded Residential Dementia Care from £1,210
    • RESPITE Self-Funded Residential Care from £1,155
    • RESPITE Self-Funded Residential Dementia Care from £1,210

  • Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.
  • (these prices are only a guideline, please contact The Grange Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome.


  • Parking

  • Large Car park on site


The Grange Care Home Reviews (111)

Total of 111, showing 81-100
9.7

The Grange Care Home has a Review Score of 9.7 (9.688) out of 10, based on 33 reviews in the last 2 years. Over all time The Grange Care Home has 111 reviews.

Overall Experience

  • 79
  • 29
  • 1
  • 1
  • 1

Date Published

111
8
16
33
78

Review from A R (Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the care.

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Review from Paul S (Son of Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my Mam came to the home she has been well looked after. The care is reasonably good as have all things. Little things crop up what is not dealt with asap, but overall the home is good and I am happy with things and my Mam has a couple of good friends in the home. Thanks.

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Review from Tony O (Son of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided.
Staff are great.
Highly recommend this home.

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Review from Brian C (Husband of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really happy with the care at The Grange the staff are all friendly and professional. My wife is also happy here. Excellent care provided.

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Review from A S (Daughter of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly and approachable.
Rooms are clean and tidy.
I cannot comment on food and drink and activities, as I am not here when given.

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Review from David C (Son of Resident) published on 14 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place, clean and tidy. The staff are terrific, I just cannot fault The Grange at all. They are looking after my mother and doing a grand job. Keep up the good work.

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Review from Michael S (Son-in-law of Resident) published on 10 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has recently been admitted to the Grange from another care home and her first day found her very apprehensive.


The caring and attentive staff soon put her at ease and now she is very settled and at ease in her new surroundings.


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Review from Patricia G (Wife of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience up to date has been good. I am a regular visitor and have found that I am kept well informed. If I do ask about anything I am treated well and with respect. I find my husband is always clean and tidy whenever I visit. Overall, as things go, I am happy he is in The Grange.

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Review from Fredamay T (Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here almost 3 weeks. I can't fault anything.

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Review from Grenville S (Son of Resident) published on 12 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is run very professionally. The staff are very caring, kind and treat the residents with dignity and love. I would truly recommend The Grange care home to family and friends.

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Review from Susan S (Daughter-in-law of Resident) published on 12 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What I have seen at The Grange Care Home has been amazing - the wonderful, caring staff that have been looking after my mother in law.


They have been so kind and caring and all the love they give.


I would have no hesitation in recommending this home to family and friends.


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Review from Ron S (Son of Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in The Grange for about two years now, In all this time we have been very impressed with all the staff. The care and attention shown to all the residents is excellent. The building is well looked after and every effort is made to keep the residents active. We have no hesitation in
recommending this care home to anyone else.

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Review from B S (Wife of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has settled in. He has been there since 13th January. He joins in with the activities now and is happy there. The staff are very caring and always speak to you when you go in and out and come to the room too.

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Review from Christine B (Daughter of Resident) published on 30 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers at this home go way beyond the normal. They cared for my mother for nearly six years. During this time, they kept her fed, clean and entertained. They chatted with her constantly making sure she was happy. At the end of her days, they made sure she was kept clean and changed her constantly
so that she was comfortable. If no member of her family was sat with her, then a carer was even though their working day was over which was extremely appreciated. I cannot express my thanks enough to these lovely ladies who cared for my mother.

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Review from David E (Son-in-law of Resident) published on 12 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's always difficult for relatives and for the individual involved to contemplate a care home on a long term basis, so finding the most suitable one is a must. My wife and I visited unannounced, four homes in Darlington and of the four we were most impressed by The Grange. The manager and staff were
very welcoming, the residents looked well cared for and settled. My mother in law enjoyed her five months in The Grange and I can honestly state that The Grange is a care home where the staff really care.

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Review from Douglas A (Brother of Resident) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was in this care home since November 2015, and had the utmost care and treatment, from staff and management. She made friends with some of the patients, which she had not made with other people for many years. She was happy and settled here, which made us pleased, as in her own flat she was
lonely and friendless. I would recommend this care home to anyone.

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Review from P F (Son of Resident) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my thanks to the carers at The Grange for their kind and considerate treatment of my mother. They were always professional and treated her with dignity and respect. They were also cheerful and friendly in their manner when caring for her. All in all they helped to make her time
there as pleasant as possible whilst providing a high level of care.

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Review from Angela W (Daughter of Resident) published on 16 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was cared for at The Grange for nearly 6 years. When she first arrived and was active she joined in a range of activities and her general health improved with good food and exercise and human contact. Towards the end of her life when she needed more gentle and intensive attention the carers
were attentive, thorough and loving. Our mother was allowed to live her life to the end at The Grange. She was always happy there, feeling secure and well looked after. We are very grateful.

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Review from Eileen (Daughter of Resident) published on 10 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in The Grange for about a year. He has a beautiful room, clean very well cared for. The staff were marvelous, so kind and caring. My dad was a man who liked to laugh, was very kind and he loved all the staff. My dad had his 90th birthday on 1/2/16. They made him a cake we had a lovely
tea, we were always made welcome to stay, lunch or tea. My dad passed away 9/5/16 in hospital. When I informed The Grange I was just bowled over with the reaction of the staff. They all cried and said how much my father would be missed. So many of them attended his funeral, I can't thank them enough for their kindness, caring and such genuine grief at his passing. I thank them with all my heart.

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Review from John B (Brother-in-law of Resident) published on 19 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my sister-in-law usually once a month, she had family living nearby so daily had visitors, she often spoke of the care she received at this home. This care continued for several years owing to her serious disability until her death.

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Current Review Score: 9.7 (9.688)

Overview of Review Score

The Review Score of 9.7 (9.688) out of 10 for The Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.688 for The Grange Care Home is calculated as follows: ( (280 Excellents x 5) + (85 Goods x 4) + (17 Satisfactorys x 3) ) ÷ 382 Ratings = 4.688

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Grange Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Nov 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (3)

Carmen

Carmen Miclea

Job Title: Manager

Joined: 2013

I have worked at The Grange for 8 years. I am very outgoing and enjoy helping our residents to be looked after as they would wish to be and making The Grange a Home from Home.


Out of work, I enjoy doing things with my young son.


Jane

Jane Marriner

Job Title: Home Administrator

Joined: 2014

I have worked at the Grange as the home administrator for over 7 years.
Outside of work I enjoy doing Crafts and seeing my grandkids.


Joyce

Joyce Sykes

Job Title: HouseKeeper

Joined: 2008

I have worked at the Grange for over twelve years. I started as a domestic then worked as an Activity coordinator before becoming Housekeeper. I enjoy working at the Grange and helping to look after the residents. Last year, 2020, I was presented with a Company Award recognising my achievements at the Grange.