Grosvenor Park Care Home

Burnside Road, Darlington DL1 4SU
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8.9 52 Reviews
  • Grosvenor Park Care Home, Darlington
Grosvenor Park Care Home provides accommodation for young and old people in need of nursing or personal care, including people living with dementia and physical disabilities.

The home houses up to 61 residents across two floors who are fully supported by a kind and caring team of staff. Residents are supported to have maximum choice and control over their lives and their care, and are supported in the least restrictive ways possible.

Meals are varied and nutritious and take into account residents' preferences and dietary needs.

Residents have access to a wide range of activities, both at the home and in the wider community.

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Care Provided by Grosvenor Park Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Angela Hutchinson (Home Manager)
  • Admission Criteria
    • Local Authority/Private
    • Ages 18+
  • Room Information
    • Single Rooms (53)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010
    • Number of floors: 1

Funding & Fees Guide for Grosvenor Park Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150
    • Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Residential Care from £1,150
    • RESPITE Self-Funded Residential Dementia Care from £1,150
  • (these prices are only a guideline, please contact Grosvenor Park Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome; please ring the doorbell situated on the right-hand side of the entrance door and a member of staff will let you in.


  • Parking

  • Ample on site parking off main road through housing estate.


Grosvenor Park Care Home Reviews (52)

Total of 52, showing 1-20
8.9

Grosvenor Park Care Home has a Review Score of 8.9 (8.864) out of 10, based on 9 reviews in the last 2 years. Over all time Grosvenor Park Care Home has 52 reviews.

Overall Experience

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Date Published

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Review from R B (Daughter of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad enjoyed being here. Most of the staff are very friendly and they care about his languary (he is czech republic). The staff try to translate for his needs. And he is safe here and always happy.

Reply from Paul Millar, Client Relations Manager at Grosvenor Park Care Home

Many thanks for taking the time to review our home. It was a pleasure to care for your dad. Your kind words are greatly appreciated, and I will, of course, pass them on to the Grosvenor family.


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Review from Jacqueline G (Daughter of Resident) published on 14 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the rare occasion I have had to bring something up, the staff have sorted it out for me as soon as possible.

Reply from Jackie Brook, Care Relationships at Grosvenor Park Care Home

Thank you for your feedback! We're glad to hear that any concerns have been quickly resolved by our team. Your satisfaction and peace of mind mean a lot to us.


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Review from J A (Daughter of Resident) published on 14 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Grosvenor Park Care Home are very caring and attentive to all Mam's needs. Nothing is too much trouble. They are a credit to the home. Mam is very comfortable and enjoys all the activities the home provides, especially the music and entertainment. In the summertime, the garden is a lovely
place to sit and enjoy an afternoon cup of tea.

Reply from Jackie Brook, Care Relationships at Grosvenor Park Care Home

Thank you for your lovely review! We're so pleased to hear that your mum feels comfortable and enjoys the activities, especially the music and entertainment. Our team takes great pride in providing attentive care and it's wonderful to know that the garden is a special place for her in the summertime. We appreciate your kind words!


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Review from Susan R (Daughter of Resident) published on 14 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found that the care support is excellent and the management and the running of the home are good. Mam is very content and really enjoys the activities. The cleanliness is always kept to a high standard and the food is first class, always home cooked. In the warm months, she enjoys the patio and
the garden which is kept lovely.

Reply from Jackie Brook, Care Relationships at Grosvenor Park Care Home

Thank you for your kind words! We're delighted to hear that your mum is happy and enjoys the activities, home-cooked meals and the lovely garden. Our team works hard to maintain high standards of care, cleanliness and a warm, welcoming environment. We really appreciate your feedback!


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Review from C E (Daughter of Resident) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is very settled at Grosvenor Park and the staff treat her with dignity and as an individual. The staff are friendly and understanding and approachable. I am always made to feel very welcome when I visit and have got to know the staff well. I am confident that my mum is well looked after and should
there be any concerns for her welfare that members of her family would be informed.

Reply from Jackie Brook, Care Relationships at Grosvenor Park Care Home

Thank you so much for your lovely feedback! We're delighted to hear that your mum feels settled and cared for at Grosvenor Park. Treating every resident with dignity and as the unique individual they are is at the heart of everything we do, and it's wonderful to know that's reflected in your experience. Our team works hard to create a friendly, welcoming environment for both residents and their families, so it means a lot to hear you feel confident in the care your mum receives. Your kind words will be shared with the staff-they'll be thrilled to know they've made a positive impact! If you ever need anything or have any questions, we're always here to help. Thank you for taking the time to share your thoughts.


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Review from Kathleen C (Respite Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I had a great experience.
The bathroom wasn't cleaned properly when I first arrived. The food requirements wasn't fully catered for. All staff were excellent. I was made to feel so welcome. The main complaint was the cleanliness of the kitchen in the residents' dining area, the microwave,
toaster and kettle were dirty, filthy until they got a new one and the inside lid of the kitchen bin was never cleaned, it was filthy.

Reply from Jackie Brook, Care Relationships at Grosvenor Park Care Home

Thank you for sharing your feedback. We're really glad to hear that you had a positive experience overall and that our staff made you feel so welcome. However, we sincerely apologise for the cleanliness issues you encountered. This is certainly not the standard we aim for and we'll be addressing this with our housekeeping and kitchen teams to ensure it doesn't happen again. Your comments are very important to us and we appreciate you bringing this to our attention so we can continue to improve. If there's anything else we can do, please don't hesitate to let us know. Thank you again for your valuable feedback.


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Review from Christopher H (Respite Resident) published on 18 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoyed my stay very much. I was cared for by a team of very good staff who were always very polite, kind and efficient.
Management checked regularly to make sure I was satisfied with my care.

Reply from Jackie Brook, Care Relationships at Grosvenor Park Care Home

Thank you for your kind words! We're delighted you enjoyed your stay and appreciated our dedicated staff and management. Your satisfaction means the world to us!


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Review from J S (Daughter of Resident) published on 28 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bedroom lights are very dim. Patio and paths need urgent attention. Food is ok but a bit bland and lacks choice. Could do with cups with larger handles i.e. mugs. Clients would find them easier to use and encourage hydration.
Overall staff work very hard to care for residents and relatives.

Reply from Jackie Brook, Care Relationships at Grosvenor Park Care Home

Thank you for your feedback. We're sorry to hear about the issues with the bedroom lights, patio, paths, and food options. We appreciate your suggestion about mugs with larger handles and will consider it to improve hydration. Your kind words about our staff mean a lot. Please speak with our manager directly so we can address your concerns promptly.


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Review from Colin C (Husband of Resident) published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has recently experienced slight swallowing difficulties. The Grosvenor Park team responded promptly and appropriately and arranged for a S.A.L.T team to visit and address my wife's problem. This resulted in an immediate adjustment to her dietary needs and has been implemented. After consultation,
it has also been decided to transfer my wife by hoist, in order to secure her safety and that of staff.

Reply from Paul Millar, Marketing Manager at Grosvenor Park Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your wife. Your kind words are greatly appreciated and I will of course pass them on to the Riverside team.


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Review from Michael S (Husband of Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find this care home hard-working by all the staff. Nothing is too much trouble. I go every day to see my wife and when I leave I know she is in good hands.

Reply from Paul Millar, Marketing Manager at Grosvenor Park Care Home

Dear Michael,
Many thanks for taking the time to review our home. It is our pleasure to care for your wife and are delighted that you have peace of mind knowing she is well looked after. Your kind words are greatly appreciated and I will of course pass them on to the manager and the Grosvenor Park team.


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Review from G F (Daughter of Resident) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is absolutely fantastic. They all really care about their residents, and the monitoring by seniors is spot on, with a brilliant teamwork structure in effect. The seniors go above and beyond their call of duty to ensure what needs to be done is done. My mum recently had a crisis, and the
senior in charge, took full responsibility, and when unable to reach me by phone after calling four times went to my house and sent a family member of hers out to look for me, where she suspected I may be. Mum was taken to hospital after this staff member deemed it necessary to call emergency paramedics, and as Mum was extremely poorly, this was totally the right move. This was also the 2nd time a similar had occurred. All the staff are very aware and on the ball, and I am so glad I chose this home for my mum. The manager is also fully aware at all times of all that is going on, as seems very 'hands-on' and involved with both her staff and residents. Cannot fault this place at all. Perfect.

Reply from Paul Millar, Marketing Manager at Grosvenor Park Care Home

Many thanks for taking the time to review our home. It is our privilege to care for your Mum, and we are delighted that she is back with us. We are very proud of the team at Grosvenor and how they constantly go above and beyond in their duties. Your kind words are greatly appreciated, and I will, of course, pass these on to the manager and the Grosvenor family.


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Review from Patricia C (Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in Grosvenor Park Care Home since 2007 and I have been very happy. All of the staff are very good, Also, if you have problems management will help you. I would like to thank the activity lady for coming to the home. She has done a wonderful job.

Reply from Paul Millar, Marketing Manager at Grosvenor Park Care Home

Dear Patricia, many thanks for taking the time to review our home. It is our pleasure to care for you and we love having you with us .Your kind words are greatly appreciated and I will of course pass them on to the manager and the team at Grosvenor.


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Review from Carol B (Daughter-in-law of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mother-in-law receives at Grosvenor. The staff are always helpful and very professional. I would certainly recommend Grosvenor Park Care Home to friends and family.

Reply from Paul Millar, Marketing Manager at Grosvenor Park Care Home

Dear Carol,
Many thanks for taking the time to review our home. It is our pleasure to care for your mother-in-law. Your kind words are greatly appreciated and I will of course pass them on to the manager and the colleagues at Grosvenor.


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Review from John H (Resident) published on 29 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was admitted to care after the hospital discharged me and I was assessed as needing 24-hour care by Social Services. My experience at Grosvenor Park Care Home was excellent. All involved in my care have done their very best to look after me, for which I am very grateful. The manager was very careful
to make sure my needs were met and went out of her way to help me many times. I am very grateful for her help and also for her administrator.

Reply from Paul Millar, Marketing Manager at Grosvenor Park Care Home

Dear John, many thanks for taking the time to review our home. It was our pleasure to care for you and we are delighted that your experience at Grosvenor Park was a positive one.
I will of course pass on your comments to the manager and the team.


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Review from J G (Grandson of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is nice the staff are always happy my nan seems happy all the time I'm so happy she is being looked after well. The manager is very kind always chats to me always there to talk. I give this care home 5 stars.

Reply from Shellene Armstrong, P A at Grosvenor Park Care Home

Many thanks for your review and feedback for Grosvenor Park Care Home.


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Review from Kathryn P (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and warm friendly family-like atmosphere. They provide my mother with loving and attentive help.

Reply from Shellene Armstrong, PA at Grosvenor Park Care Home

Many thanks for your feedback and review for Grosvenor Park Care Home.


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Review from A W (Daughter of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

N/A, unable to access the care home due to COVID restrictions so unable to comment on these accurately.
Pod visits only behind plastic screens until Covid restrictions are lifted.

Reply from Shellene Armstrong, PA at Grosvenor Park Care Home

Many thanks for your review and feedback for Grosvenor Park Care Home.


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Review from P R (Son of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent caring staff showing love and understanding to mom during a difficult period of her life healthwise. Thank you.

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Review from Linda S (Daughter of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for 3 years and the staff have always treated her with care and respect, so she can retain her dignity. Any questions I have are answered fully and straight away, nothing is too much trouble.

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Review from K D (Daughter of Resident) published on 3 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care of a relative with complex mental health needs. Staff friendly and always willing to help.

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Current Review Score: 8.9 (8.864)

Overview of Review Score

The Review Score of 8.9 (8.864) out of 10 for Grosvenor Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.226 for Grosvenor Park Care Home is calculated as follows: ( (46 Excellents x 5) + (44 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 106 Ratings = 4.226

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.638 Points relating to the number of positive Reviews for Grosvenor Park Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2. 9 Positive Reviews ÷ 12.2 = 0.738

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (2)

Angela

Angela Hutchinson

Job Title: Care Home Manager

Joined: 2012

Angela Hutchinson - Care Home Manager at Grosvenor Park Care Home


With over two decades of service at Grosvenor Park Care Home, Angela Hutchinson has been a cornerstone of the home since its opening. Starting as a carer, Angela’s dedication and hard work have seen her rise through the ranks, becoming the home manager in 2012.


Angela holds a Level 5 NVQ in Health and Social Care Management, showcasing her expertise and leadership skills. Her commitment to ensuring the highest standard of care is evident in every aspect of the home’s daily operations, and her certificate is displayed in the office as a testament to her qualifications.


Angela’s deep connection with Grosvenor Park, combined with her wealth of experience, creates a nurturing and supportive atmosphere where residents receive the compassionate, person-centred care they deserve.


Grosvenor

Grosvenor Park

Job Title: The Care Team

Meet the team at Grosvenor Park Care Home.


Frequently Asked Questions about Grosvenor Park Care Home

What types of Care is Grosvenor Park Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act, No Medical Intervention, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Grosvenor Park Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Grosvenor Park Care Home have?

There are 53 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Grosvenor Park Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Grosvenor Park Care Home to the centre of Darlington?

1.3 mile(s) as the crow flies, distance by road may be significantly further.