Grosvenor Park Care Home

Burnside Road, Darlington DL1 4SU
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8.9 52 Reviews
  • Grosvenor Park Care Home, Darlington
Grosvenor Park Care Home provides accommodation for young and old people in need of nursing or personal care, including people living with dementia and physical disabilities.

The home houses up to 61 residents across two floors who are fully supported by a kind and caring team of staff. Residents are supported to have maximum choice and control over their lives and their care, and are supported in the least restrictive ways possible.

Meals are varied and nutritious and take into account residents' preferences and dietary needs.

Residents have access to a wide range of activities, both at the home and in the wider community.

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Care Provided by Grosvenor Park Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Angela Hutchinson (Home Manager)
  • Admission Criteria
    • Local Authority/Private
    • Ages 18+
  • Room Information
    • Single Rooms (53)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010
    • Number of floors: 1

Funding & Fees Guide for Grosvenor Park Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150
    • Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Residential Care from £1,150
    • RESPITE Self-Funded Residential Dementia Care from £1,150
  • (these prices are only a guideline, please contact Grosvenor Park Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome; please ring the doorbell situated on the right-hand side of the entrance door and a member of staff will let you in.


  • Parking

  • Ample on site parking off main road through housing estate.


Grosvenor Park Care Home Reviews (52)

Total of 52, showing 21-40
8.9

Grosvenor Park Care Home has a Review Score of 8.9 (8.864) out of 10, based on 9 reviews in the last 2 years. Over all time Grosvenor Park Care Home has 52 reviews.

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Date Published

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Review from K C (Daughter-in-law of Resident) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited my mother-in-law at the care home and found it to be a wonderful experience. The staff were fantastic and very caring, they clearly care passionately about the people they care for. It was a joy and pleasure to visit her in such a caring environment.

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Review from I W (Daughter of Resident) published on 5 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very pleasant, helpful and caring.
Home very clean and rooms good.
Good selection of food.

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Review from J R (Sister of Resident) published on 28 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very pleaased with the care that my sister receives. The staff attend to her needs promptly and with care. They are all pleasant to our family.

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Review from Anthony S (Son-in-law of Resident) published on 24 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very experienced and caring and will put themselves out for you. The home is very clean and fit for purpose. The meals are of an excellent standard.

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Review from A W (Sister of Resident) published on 23 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are most pleased with the care that our sister receives. The staff are pleasant to her and our family and attend to her needs promptly and with care.

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Review from R C (Daughter of Resident) published on 20 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly and attentive. The facility is clean and well organised. Good communication.

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Review from L S (Resident) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good care taken.

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Review from Lyn C (Daughter of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to place my mum into a home. Visited ten plus care homes in the area. Grosvenor was the home I felt happy with as safe, clean and tidy. Smiling staff and very helpful manager. Can always discuss decisions with staff and always get resolved. The excellent care received during Covid-19 has been
very hard but know my mum is well looked after.

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Review from Jane L (Daughter of Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad stayed for a week while he has a care package out in place at his home. He felt welcomed and secure. He said the staff were kind and friendly. Special thanks to the staff for the guidance to ensure that my dad had a comfortable stay. Thank you.

Reply from Ronnie Cavanagh, Marketing at Grosvenor Park Care Home

Thank you, Jane, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from E S (Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since admission when I was in severe pain and pretty helpless, I have felt safe and secure. Every effort was made to make me comfortable. Over the months I have improved but am now a permanent resident.
I feel happy. Staff are great - and the atmosphere is also great. What is more, my family are pleased
and relieved.

Reply from Ronnie Cavanagh, Marketing at Grosvenor Park Care Home

Thank you for letting us know how we are doing at Grosvenor Park Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from P M (Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very caring. Food is fair but bland. Lack of stimulation, apart from TV and rare activities.

Reply from Ronnie Cavanagh, Marketing at Grosvenor Park Care Home

Thank you for your comments about Grosvenor Park Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again


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Review from J V (Daughter of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived at Grosvenor Park Care Home for approximately three years, She was nervous at first and unsure what to expect but the staff spent time with her to make sure she settled well.
The staff know my mum very well and keep me well informed of her care. They have adjusted their care given
as her condition progresses.
Staff are professional, caring, helpful and nothing is a problem. I would highly recommend this care home.

Reply from Ronnie Cavanagh, Marketing at Grosvenor Park Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Grosvenor Park Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from K J (Granddaughter of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always welcoming.
Plenty of activities, such as; coffee morning.
My grandmother is well cared for.

Reply from Ronnie Cavanagh, Marketing at Grosvenor Park Care Home

Thank you for letting us know how we are doing at Grosvenor Park Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Janice F (Niece of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt seems happy and well cared for.
Thank you.

Reply from Ronnie Cavanagh, Marketing at Grosvenor Park Care Home

Thank you, Janice, for your comments about your recent experience at Grosvenor Park Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from Margaret H (Friend of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a friend visiting, I find Grosvenor Park excellent. My friend seems very happy.

Reply from Ronnie Cavanagh, Marketing at Grosvenor Park Care Home

Thank you, Margaret, for letting us know how we are doing at Grosvenor Park Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from N J (Daughter of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been and am very happy with the care Mam receives. The girls are very good, hardworking and compassionate to Mam.

Reply from Ronnie Cavanagh, Marketing at Grosvenor Park Care Home

Thank you for letting us know how we are doing at Grosvenor Park Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from L H (Niece of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The resident is looked after very well. It was coffee morning and coffee and food were excellent.
Staff very good.

Reply from Ronnie Cavanagh, Marketing at Grosvenor Park Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team.


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Review from Carol L (Friend of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a qualified nurse who has worked in many care homes for an agency so I feel I am in a good position to comment. I enjoy visiting my friend in somewhere where it is clean. The staff are friendly and have time to stop and talk. The bells are always answered promptly and I am made to feel welcome.
Also, the staff seem content - well done.

Reply from Ronnie Cavanagh, Marketing at Grosvenor Park Care Home

Thank you, Carol, for your comments about your recent experience at Grosvenor Park Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from Norma M (Niece of Resident) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very pleased with this home and the kind of care she is receiving.

Reply from Ronnie Cavanagh, Marketing at Grosvenor Park Care Home

Thank you, Norma, for letting us know how we are doing at Grosvenor Park Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Karen W (Daughter of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is my experience that Grosvenor Park Care Home is one of the best homes in the area. The care provided is excellent, the staff are friendly and it is spotlessly clean.
My dad says it's like a five-star hotel. It eases the pressure off the family to know he is safe, happy and well looked after.

Reply from Ronnie Cavanagh, Marketing at Grosvenor Park Care Home

Thank you, Karen, for your comments about your recent experience at Grosvenor Park Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Current Review Score: 8.9 (8.864)

Overview of Review Score

The Review Score of 8.9 (8.864) out of 10 for Grosvenor Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.226 for Grosvenor Park Care Home is calculated as follows: ( (46 Excellents x 5) + (44 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 106 Ratings = 4.226

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.638 Points relating to the number of positive Reviews for Grosvenor Park Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2. 9 Positive Reviews ÷ 12.2 = 0.738

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (2)

Angela

Angela Hutchinson

Job Title: Care Home Manager

Joined: 2012

Angela Hutchinson - Care Home Manager at Grosvenor Park Care Home


With over two decades of service at Grosvenor Park Care Home, Angela Hutchinson has been a cornerstone of the home since its opening. Starting as a carer, Angela’s dedication and hard work have seen her rise through the ranks, becoming the home manager in 2012.


Angela holds a Level 5 NVQ in Health and Social Care Management, showcasing her expertise and leadership skills. Her commitment to ensuring the highest standard of care is evident in every aspect of the home’s daily operations, and her certificate is displayed in the office as a testament to her qualifications.


Angela’s deep connection with Grosvenor Park, combined with her wealth of experience, creates a nurturing and supportive atmosphere where residents receive the compassionate, person-centred care they deserve.


Grosvenor

Grosvenor Park

Job Title: The Care Team

Meet the team at Grosvenor Park Care Home.