Grosvenor Park Care Home

Burnside Road, Darlington DL1 4SU
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8.9 52 Reviews
  • Grosvenor Park Care Home, Darlington
Grosvenor Park Care Home provides accommodation for young and old people in need of nursing or personal care, including people living with dementia and physical disabilities.

The home houses up to 61 residents across two floors who are fully supported by a kind and caring team of staff. Residents are supported to have maximum choice and control over their lives and their care, and are supported in the least restrictive ways possible.

Meals are varied and nutritious and take into account residents' preferences and dietary needs.

Residents have access to a wide range of activities, both at the home and in the wider community.

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Care Provided by Grosvenor Park Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Angela Hutchinson (Home Manager)
  • Admission Criteria
    • Local Authority/Private
    • Ages 18+
  • Room Information
    • Single Rooms (53)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010
    • Number of floors: 1

Funding & Fees Guide for Grosvenor Park Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150
    • Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Residential Care from £1,150
    • RESPITE Self-Funded Residential Dementia Care from £1,150
  • (these prices are only a guideline, please contact Grosvenor Park Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome; please ring the doorbell situated on the right-hand side of the entrance door and a member of staff will let you in.


  • Parking

  • Ample on site parking off main road through housing estate.


Grosvenor Park Care Home Reviews (52)

Total of 52, showing 41-52
8.9

Grosvenor Park Care Home has a Review Score of 8.9 (8.864) out of 10, based on 9 reviews in the last 2 years. Over all time Grosvenor Park Care Home has 52 reviews.

Overall Experience

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Date Published

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Review from Sonya C (Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like it here and I don't want to move.

Reply from Ronnie Cavanagh, Marketing at Grosvenor Park Care Home

Thank you, Sonya, for your feedback following your experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from Joyce R (Resident) published on 15 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived in Grosvenor Park Care home since June 2017. The staff are very friendly and helpful and nothing is too much bother. My room is an excellent size and is able to hold all my extras (e.g. wheelchair, walking aid etc) without it looking and feeling cramped. The entertainment is good but
I am not pressured to feel I have to attend everything. I would recommend this home to others.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Grosvenor Park Care Home

Thank you, Joyce, for your feedback about your experience at Grosvenor Park Care Home. We are happy to hear it has been so positive! We appreciate all of your feedback and if there is anything more we can do please do not hesitate and reach out to us. Thank you once again for your comments and for the recommendation. Have a wonderful day.


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Review from Colin S (Son of Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been here for 2 years now and enjoys it. He says he is well looked after. The only issue was at Christmas a present bottle of wine went missing but this was soon rectified by the boss.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Grosvenor Park Care Home

Thank you, Colin, for your comments about your recent experience at Grosvenor Park Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience, and are always approachable to discuss any further needs.


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Review from B D (Sister of Resident) published on 6 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean, friendly, welcoming staff. Very homely. Staff are always professional and very helpful.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Grosvenor Park Care Home

Thank you for your kind comments about your recent experience at Grosvenor Park Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from June W (Resident) assisted by family/friend published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy and settled since I have been here just over 18 months. The staff and management are top quality. Thank you for all you do!

Reply from Ronnie Cavanagh, Digital Marketing Executive at Grosvenor Park Care Home

Thank you, June, for your kind comments about your experience at Grosvenor Park Care Home. We are pleased to hear that you are happy and have settled into the family at Grosvenor Park Care Home. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have a fantastic day!


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Review from Rachel B (Daughter of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A quality care home where the staff are extremely friendly. The home itself is well maintained and smells nice! They have taken great care of both my mum and dad even finding time to sit and chat with them. As a visitor, we were told to treat the home like mum and dads house. My only issue is that the
staff are only paid minimum wage.

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Review from Michael H (Son of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whenever I have visited dad, the staff here have always been pleasant and helpful. They will always give you information when needed. They are a good team of people and work hard under pressure due to staffing issues at times.

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Review from Frank H (Son of Resident) published on 20 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always find the staff very good and friendly. Always happy to help. My mam likes staying in Grosvenor Park.

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Review from Carol H (Daughter of Resident) published on 20 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has never been happier since losing dad in 2001. We are happy that she is safe and well looked after.

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Review from Mary H (Friend of Resident) published on 25 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have very much appreciated the care given by the above care home to my friend. She was in care for six years and the care given was excellent.

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Review from R H (Daughter-in-law of Resident) published on 23 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was in Grosvenor Park for a total of 8 weeks. He sadly passed away on 4 February 2016. During his stay at Grosvenor Park, he was so happy and content, well cared for, enjoyed his food (he was very fussy), loved being looked after by having a shave, shower, etc. The staff clearly thought
a lot about him as there was a few who had tears the day he died. The staff lined up in the corridor when he left and several attended his funeral. The humility and empathy they showed to Bill and his family was truly wonderful.

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Review from Ann L (Daughter of Resident) published on 29 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy and very well cared for at Grosvenor Park. She loves the food and chats with the residents and staff. The staff are always very approachable and eager to assist with any queries we have when visiting.

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Current Review Score: 8.9 (8.864)

Overview of Review Score

The Review Score of 8.9 (8.864) out of 10 for Grosvenor Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.226 for Grosvenor Park Care Home is calculated as follows: ( (46 Excellents x 5) + (44 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 106 Ratings = 4.226

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.638 Points relating to the number of positive Reviews for Grosvenor Park Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2. 9 Positive Reviews ÷ 12.2 = 0.738

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (2)

Angela

Angela Hutchinson

Job Title: Care Home Manager

Joined: 2012

Angela Hutchinson - Care Home Manager at Grosvenor Park Care Home


With over two decades of service at Grosvenor Park Care Home, Angela Hutchinson has been a cornerstone of the home since its opening. Starting as a carer, Angela’s dedication and hard work have seen her rise through the ranks, becoming the home manager in 2012.


Angela holds a Level 5 NVQ in Health and Social Care Management, showcasing her expertise and leadership skills. Her commitment to ensuring the highest standard of care is evident in every aspect of the home’s daily operations, and her certificate is displayed in the office as a testament to her qualifications.


Angela’s deep connection with Grosvenor Park, combined with her wealth of experience, creates a nurturing and supportive atmosphere where residents receive the compassionate, person-centred care they deserve.


Grosvenor

Grosvenor Park

Job Title: The Care Team

Meet the team at Grosvenor Park Care Home.