What types of Care is The Lawns Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Lawns Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

What are the Facilities & Services at The Lawns Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Lawns Care Home to the centre of Darlington?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

The Lawns Care Home, Ridsdale Street, Darlington, Durham DL1 4EG

Review from M T (Daughter of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience

The staff are very professional, and polite and showed nothing but more than love and compassion for my Mother throughout her short stay. Will be forever grateful to everyone.

Reply from Jackie Brook, Care Relationships at The Lawns Care Home

Thank you for your kind words. We're so glad to hear our team could provide your mother with the love and care she deserved during her stay. Your gratitude means so much to us, and we'll always hold her memory close.

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Review from R K (Son of Resident) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience

Overall my mother is happy at the home but I feel she needs a bit more stimulation as she always says she is bored. I am not aware of any activities that are done on a regular basis.

Reply from Jackie Brook, Care Relationships at The Lawns Care Home

Thank you so much for sharing your feedback. We're glad to hear that your mother is happy at the home. We understand how important it is for residents to feel engaged and stimulated, and we offer a variety of daily activities designed to bring enjoyment and connection. While we actively encourage participation, we always respect each resident's wishes if they prefer to observe or take time for themselves. We'd love to discuss how we can better support your mother's interests and ensure she feels more engaged. Please feel free to reach out anytime - your input is invaluable to us. Thank you again for your thoughts.

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Review from A R (Son of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience

On occasions, staff training appears to be lacking as individual knowledge of residents needs by carers.
This has to be due to the apparent high staff turnover.

Reply from Jackie Brook, Care Relationships at The Lawns Care Home

Thank you for your feedback. We appreciate your concerns and take them seriously. While we do experience some staff turnover, we are committed to ensuring all our team members receive the necessary training to meet the needs of our residents. We'll continue working hard to improve consistency in care and knowledge to provide the best possible support for everyone at The Lawns. Thank you again for sharing your thoughts.

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Review from S C (Son of Resident) published on 23 October 2024
Submitted via Website • Report

Overall Experience

My mother has been a resident at The Lawns Care Home for 6 months and the care to date has been very good. The staff all know her by name and understand her condition - the care she receives is beyond anything I could provide. Mum seems content in herself and doesn't want for anything and has never

complained about a thing so she seems happy. On the occasions when I have needed to interact with senior carers about anything I have always been well-received and listened to and any issues have been dealt with satisfactorily.

Reply from Jackie Brook, Care Relationships at The Lawns Care Home

Thank you so much for your kind words and thoughtful review. We're delighted to hear that your mother is content and receiving the care she deserves at The Lawns Care Home. Our team takes pride in getting to know each resident personally, and we're glad that has brought comfort to both you and your mum. It's also great to hear that your interactions with our senior carers have been positive and helpful. We truly appreciate your trust in us and look forward to continuing to provide the best care for your mother.

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Review from A I (Brother of Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience

My overall experience of my Brother's care at The Lawns Care Home has been very good up to now.
I have nothing negative to say about the care he is getting and the staff are excellent.

Reply from Jackie Brook, Care Relationships at The Lawns Care Home

Thank you so much for your kind words! We're thrilled to hear that your brother's experience at The Lawns Care Home has been positive and that our team is providing the care and support he deserves. Your feedback means a lot to us, and we'll continue to do our best to make sure he feels comfortable and well cared for.

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Review from C M (Daughter of Resident) published on 15 October 2024
Submitted via Website • Report

Overall Experience

My mother has been a resident for the last 8 years and is very happy at the Lawns. We are happy with the care she receives and know that she is well thought of by all and is loved. The staff work hard to provide a safe and happy environment for residents.

Reply from Jackie Brook, Care Relationships at The Lawns Care Home

Thank you so much for your lovely review! We're so pleased to hear that your mother has been happy at The Lawns over the past 8 years. Knowing that you and your family feel confident in the care she receives means a lot to us. Our team works hard to create a safe, loving, and supportive environment for all our residents, and thank you for your kind words.

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Review from James C (Son of Resident) published on 11 October 2024
Submitted via Website • Report

Overall Experience

My mother is a resident of The Lawns Care Home. I visit her once a week to take her out for some fresh air. I frequently find her in one of the day rooms playing bingo, or dominos and generally engaging with other residents and carers in a friendly group. All the staff know her name and wish her well

when we go out and ask how her afternoon was when when we return. I do feel they all have her best interests at heart and I am happy to leave in their care. Most importantly when I ask her about her stay at The Lawns she is completely contented and worry-free.

Reply from Jackie Brook, Care Relationships at The Lawns Care Home

Thank you so much for your lovely review. We're delighted to hear that your mother is enjoying her time at The Lawns and taking part in activities like bingo and dominos. It's wonderful to know she feels content and well cared for, and we're glad you've noticed how much our team values her. Your kind words mean a lot to us, and we'll continue to do our best to make sure your mother is happy and comfortable. Thank you for sharing your experience.

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Review from Keith F (Grandson of Resident) published on 11 October 2024
Submitted via Website • Report

Overall Experience

My aunt has been here for some time now and really settled well. Staff take time to interact with residents having a conversation and a laugh not just attending to their needs. It is clean and well organised and maintained to a good standard.

Reply from Jackie Brook, Care Relationships at The Lawns Care Home

Thank you for your kind words. We're so pleased to hear that your aunt has settled in well and is enjoying her time here. It's great to know you appreciate the care, attention, and friendly interactions from our staff. We'll keep up the good work to make The Lawns a welcoming place for all.

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Review from M H (Daughter of Resident) published on 11 October 2024
Submitted via Website • Report

Overall Experience

Overall it is a welcoming atmosphere. Staff are always helpful and polite. Residents would benefit from more activities to help boost their morale, as a more social gathering within the care home and involving more residents to do so and allowing residents' families to bring their pet's etc into the

care home and also arranging to plan days out with the residents.

Reply from Jackie Brook, Care Relationships at The Lawns Care Home

Thank you for your feedback. We're glad you find The Lawns welcoming and appreciate your kind words about our staff. We're always looking for ways to enhance the experience for our residents, and your suggestions for more activities, social gatherings, pet visits, and outings are greatly valued. We'll certainly take them on board as we continue to improve our services.

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Review from Joseph E (Son of Resident) published on 10 October 2024
Submitted via Website • Report

Overall Experience

For the last 5/6 years The Lawns has looked after my dear Mother with exceptional care. In September this year my dear Mother passed away and The Lawns were incredibly caring and sensitive throughout my Mothers's final days.
The carers spent almost all day every day right until the very end. At such

a sad time for our family everyone at The Lawns gave well over 100% care to my Mother. I can't even think of anything to complain about, I have the highest regard for all the carers and a special thanks goes to the manager who was a constant comfort. I will never forget what they did for my dear Mother right to the end, I can't thank them enough.

Reply from Jackie Brook, Care Relationships at The Lawns Care Home

Thank you so much for your kind words about The Lawns. We are deeply touched by your review and honoured that we could care for your dear Mother during her time with us. It was a privilege to support her and your family, especially in her final days, and we are truly grateful for your kind acknowledgement of our carers' efforts. Our team always strives to give the best care possible, and it means the world to know that we can provide comfort and support when you needed it most. Your appreciation for the dedication of the carers and the manager is very moving, and we will be sure to share your lovely feedback with them. We wish you and your family peace and strength during this time, and we are here for you if you ever need anything. Thank you again for sharing your experience of The Lawns.

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Review from John B (Son of Resident) published on 9 October 2024
Submitted via Website • Report

Overall Experience

My Dad has been at The Lawns for over 6 months now and is very comfortable and has everything he needs there. The room is spacious and kept clean. He likes the food and endless cups of tea. His medication, haircuts, chiropody etc. is all taken care of and administered accordingly. He also likes all

the staff and the games especially Play your cards right. He has definitely improved health-wise in his time there and being on a ground floor has enabled him to get about a lot easier. Basically I am very happy as well with everything and everyone from the Manager down.
Excellent all round.

Reply from Jackie Brook, Care Relationships at The Lawns Care Home

Thank you so much for your lovely review! We're thrilled to hear that your dad is so comfortable at The Lawns, and it's wonderful to know he enjoys his room, the food, and those endless cups of tea! It's great to hear that his health has improved and that he's able to move around more easily on the ground floor. Our team takes pride in making sure every resident feels at home and well cared for, so we're delighted that both you and your dad are happy with everything. We'll be sure to pass along your kind words to the entire team.

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Review from S H (Daughter of Resident) published on 9 October 2024
Submitted via Website • Report

Overall Experience

My mother has been at The Lawns for 3 years. Initially she didn't want to be there after losing her independence but as the months went on she came to call several of the staff her friends and every time I visit she says how nice they are to her, and believe me she will say if she's not happy! I couldn't

have taken as good care of my mam as the staff at The Lawns do, and it gives me peace of mind to know she is safe. My mam chooses not to take part in activities. I recommend The Lawns Care Home.

Reply from Jackie Brook, Care Relationships at The Lawns Care Home

Thank you so much for your kind words and for sharing your experience. We're truly touched to hear how your mother has formed friendships with the staff and feels so well cared for at The Lawns. It's wonderful to know she feels comfortable and safe, and we're glad we can offer you peace of mind. Our team always strives to provide the best care, and we appreciate your trust in us. We'll make sure to share your lovely feedback with the care team!

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Review from Ken E (Son of Resident) published on 9 October 2024
Submitted via Website • Report

Overall Experience

As Mum aged and was affected by dementia both the management and staff were superb and made her final days much more bearable for both Mum and the family. Sadly Mum passed away on 1 September but throughout her time with you everything and every aspect of her care was excellent.

Reply from Jackie Brook, Care Relationships at The Lawns Care Home

Thank you so much for your thoughtful and kind words during this difficult time. We are truly sorry for your loss, and it means a great deal to us that we were able to support both your mum and your family throughout her time at The Lawns. Our team is dedicated to providing the best care possible, and knowing that we could make her final days more comfortable brings us comfort as well. Please know that your heartfelt message will be shared with everyone here. Our thoughts are with you and your family.

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Review from Paul J (Son of Resident) published on 9 October 2024
Submitted via Website • Report

Overall Experience

When entering the care home to see my mother the care home staff and the nursing staff are always friendly and attentive. From what I have witnessed the care home staff show compassion, care/dignity to my mother when dealing with her needs. There are are few areas where attention to detail could be

improved, these are;
1). Making regular checks on my mother to change her more frequently regarding incontinence issues.
2). A number of times whilst visiting I have noticed prolonged exposure to room alarms going off and responses to these alarms has been infrequent.
3). Staffing levels/having available staff could improve the above.
4). Personal clothing. Many times I have purchased clothes for my mother and these tend to get mislaid after they have been worn only once. I have noticed my mother wearing different clothes which do not belong to her. When looking for her clothes I have noticed they are not in her room. The laundry process could be enhanced as name tags are in place.

Reply from Jackie Brook, Care Relationships at The Lawns Care Home

Thank you for your feedback and for highlighting the compassion and care you've witnessed for your mother at The Lawns. We truly appreciate your observations, as they help us to improve. We take your concerns seriously, and we will address the issues you've mentioned regarding incontinence care, alarm responses, staffing levels, and the laundry process to ensure these areas receive the attention they need. Please feel free to reach out to us directly if you'd like to discuss these further. Your input is invaluable in helping us provide the best care possible.

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Review from Gayle R (Niece of Resident) published on 9 October 2024
Submitted via Website • Report

Overall Experience

My Aunt says she is spoilt and looked after and that she is very lucky. The staff engage well with her and she loves to hear about their families and what they're up to. She is encouraged to join in activities and enjoys having her hair done When unwell, staff are quick to arrange for the Matron to

assess or NHS111. The cleaners are on the go all the time keeping everywhere clean and fresh. The boarded-up doors look unsightly which is a shame on the EMI unit and the doorstop on room door does its own thing which is frustrating when my Aunt wants her door open and it keeps shutting randomly. Overall I am very happy that she feels loved and settled especially as she is currently unwell. She does, however, miss being able to make herself a coffee or hot chocolate especially when I visit and the coffee machine downstairs isn't always working and there's not one upstairs. Staff, however, will make one for us both.

Reply from Jackie Brook, Care Relationships at The Lawns Care Home

Thank you so much for your lovely feedback about your aunt's experience at The Lawns. We're thrilled to hear that she feels so well cared for and enjoys her time with the staff and activities. We also appreciate your comments regarding the EMI unit doors and the doorstop - we will certainly look into addressing these concerns. We're also sorry to hear about the coffee machine issue and will work on ensuring it's consistently available. It's great to know the staff are happy to help, and we're committed to making things even better for your aunt. Thank you again!

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Review from L B (Niece of Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience

I visit my uncle regularly, my family are all happy and know he is very settled at The Lawns Care Home. It has a very welcoming feeling when walking in. The residents are all chatty and appear happy. When walking in, it always seems very busy with activities going on! My family enjoys the Thursday afternoon

mens group. He is difficult to please but looks forward to this. Also, regular entertainment in the home for special occasions.

Reply from Jackie Brook, Care Relationships at The Lawns Care Home

Thank you so much for your wonderful review of The Lawns Care Home! We're thrilled to hear that your uncle is happy and settled here and that you and your family feel welcome when you visit. It's fantastic to know that he enjoys the Thursday afternoon men's group and love seeing our residents engaged and looking forward to activities! We're also glad the entertainment and special events are bringing joy to your family. Your kind words mean a lot to our team, and we're committed to keeping the atmosphere lively and welcoming for everyone.

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Review from E W (Wife of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience

The rooms are tailor-made for the residents who live here - with en suite toilet and washing facilities. My husband is always clean and well-presented, as is his room and bed linen. He has the services of a barber, chiropodist and nurses with experience. The food is cooked in-house and looks good enough

to eat. The staff I cannot praise highly enough, always cheerful and caring and doing their utmost to care for people in often difficult circumstances. Well done.

Reply from Jackie Brook, Care Relationships at The Lawns Care Home

Thank you so much for your wonderful review of The Lawns Care Home. We're delighted to hear that your husband is happy, well cared for, and comfortable in his surroundings. Ensuring that our residents feel at home and are provided with the highest level of care is our top priority, and it's great to know that the en suite rooms, in-house services, and the attentiveness of our care team have made a positive difference. Your kind words about our staff's dedication, especially during challenging times, mean a lot to us. We'll be sure to share your praise with them. Thank you again for your support and trust!

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Review from A R (Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience

My husband and I have resided at the home for the last seven months during our stay we have been very happy. The place is clean, tidy and well organised. Meals are good and a happy atmosphere exists between staff and residents and it is not regimental, more like home and staff encourage the residents

to participate in activities which we enjoy.

Reply from Jackie Brook, Care Relationships at The Lawns Care Home

We're delighted to hear that you've had such a positive experience during your stay at The Lawns! Creating a clean, tidy, and organised environment where residents feel at home is always our top priority. It warms our hearts to know that you've enjoyed the meals and felt genuine happiness within our community. We firmly believe in fostering a warm and inclusive atmosphere where everyone feels valued and encouraged to participate in activities they enjoy. Thank you for sharing your kind words, and we look forward to continuing to provide you with a wonderful living experience!

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Review from S W (Daughter of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience

I am a daughter of a resident who was placed here after his fall and I live in Leeds, plus my husband had a major operation so I couldn't get back to Darlington to look after my dad. So placed him on respite. He has come on leaps, much healthier, better and safe, and he's getting on well with joining

in with activities, things which he's enjoying. They have done him a world of good and mixing with others. He's eating lots better and gets on with staff too.

Reply from Jackie Brook, Care Relationships at The Lawns Care Home

Thank you for sharing your experience with us. We are delighted to hear that your father is thriving in our care, especially after the challenges he faced following his fall. It's heartening to know that he is enjoying the activities and that his health and well-being have improved significantly. We appreciate your trust in us during such a crucial time for your family. Please let us know if there is anything more we can do for your father or your family. We look forward to continuing to provide him with the best possible care.

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Review from D D (Daughter of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience

Lovely staff always happy, everyone is so hard working.

Reply from Jackie Brook, Care Relationships at The Lawns Care Home

Thank you for your kind words! We're delighted to hear you appreciate our dedicated and cheerful staff. Your support means a great deal to us at The Lawns Care Home.

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