The Lawns Care Home

Ridsdale Street, Darlington DL1 4EG
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9.5 88 Reviews
  • The Lawns Care Home, Darlington
The Lawns Residential Care Home is located close to the famous Darlington railway station, with the clock tower visible from the home, and is also close to local shops.


The Lawns is a purpose built home which provides individual care for each resident, whether short respite care or permanent care.


All 62 single rooms have en-suite facilities, a nurse call system and smoke detectors. There is a lift and full wheelchair access throughout the home.

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Care Provided by The Lawns Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sharon Dalglish (Home Manager)
  • Admission Criteria
    • all referrals considered
    • Ages 55+
  • Room Information
    • Single Rooms (62)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for The Lawns Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,000
    • Self-Funded Residential Dementia Care £1,050 – £1,050
    • RESPITE Self-Funded Residential Care £950 – £950
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,000
  • (these prices are only a guideline, please contact The Lawns Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome. Please ring the doorbell and a member of the care team will let you in.


  • Parking

  • Car Parking available


The Lawns Care Home Reviews (88)

Total of 88, showing 21-40
9.5

The Lawns Care Home has a Review Score of 9.5 (9.500) out of 10, based on 26 reviews in the last 2 years. Over all time The Lawns Care Home has 88 reviews.

Overall Experience

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Date Published

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Review from Kathryn R (Daughter of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall care of my mum is usually excellent. When I have raised issues these have been dealt with by a senior member of the care team or management. The regular care staff take time to get to know about my mum, her likes, dislikes, family etc. This has broken down a little recently as there appears
to be agency staff due to staff illness. One particular senior member of the care team has been a great support to me since the beginning, and especially recently. The management and administration are always accessible and appointments are easily made and welcomed for longer chats.

Reply from Paul Millar, Marketing Manager at The Lawns Care Home

Many thanks for taking the time to review our home. It is a pleasure to care for your mum. All feedback is welcomed as it allows us to continually develop our service. Your kind words and the points raised within will of course be passed on to The Lawns team who will be happy to discuss further.


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Review from Pauline H (Wife of Resident) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

During his 6 week short break stay in the EMI unit following hospitalisation my husband improved beyond hope. Staff encouraged him to regain mobility and independence as kindly as possible given his difficult behaviour with excellent results. The home is being constantly improved by enthusiastic and
professional management whilst some staff went the unexpected and very timely extra mile to provide resources and care for which we were very grateful. There are activities, a craft room, a sensory room, a hair salon and a lovely garden lounge with an outlook to a small garden. Security and cleanliness are good and overall a good experience at a difficult time.

Reply from Sharon Dalglish, Home Manager at The Lawns Care Home

We're truly delighted to hear about the positive progress and care received during your husband's stay with us. Our dedicated staff are committed to providing the highest standard of care, and it's incredibly rewarding to know that your husband's experience exceeded expectations. We're thrilled that he was able to improve, regain mobility, and maintain independence, all with the support and encouragement of our fantastic team.


We continuously strive to enhance our facilities and provide the best resources, ensuring a comfortable and engaging environment for all our residents. It's fantastic to hear that our craft room, sensory area, hair salon, and garden lounge added to the positive experience.


Your kind words mean the world to us, and we're so grateful for your feedback. Thank you for sharing your experience, and please know that we're always here to provide exceptional care and support whenever needed.


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Review from Katie H (Daughter of Resident) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident for over a year now and I cannot express how grateful I am to them. Dad did not want to leave his home and enter residential care, but they have been fantastic with him. He has gone from staying in bed all day at his previous home to spending time in the lounge and even attending
Men’s Club.


They have encouraged him to eat well and he has lost a huge amount of weight, meaning he is now able to be more mobile. He has been wheelchair-bound for 15+ years, and thanks to the encouragement and persistence of staff, I saw him walk (aided with a Zimmer frame) for the first time in probably 10 years.


It’s heartbreaking having to make the decision to move a parent into residential care, but I know he is in safe hands here and it has made the whole process so much easier.


A huge thank you to all of The Lawns staff


Reply from Sharon Dalglish, Home Manager at The Lawns Care Home

We're deeply touched by your kind words. We're delighted to hear about the positive changes in your dad's life. Thank you for entrusting his care to us. Our dedicated team is committed to providing a safe, supportive, and encouraging environment for all our residents. Your feedback means the world to us. Thank you for being a part of our extended family at The Lawns.


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Review from C C (Sister-in-law of Resident) published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited within EMI unit on 3 occasions this morning during which time my family member has improved both physically and mentally due to mostly the care of staff and management. Due to the necessary level of security required for an EMI unit and the high level of need for those residents, the
atmosphere can be daunting whereas in other areas it is always warm and welcoming. The staff are all friendly, approachable, helpful and kind. Management is excellent and is obviously working hard to do their best for all residents to support their families.

Reply from Sharon Dalglish, Home Manager at The Lawns Care Home

Thank you for your heartfelt feedback. We're pleased to hear about the improvement in your family member's well-being. Creating a warm and welcoming atmosphere for our residents is at the core of what we do, and we're thrilled to know that you've felt the compassion and dedication of our staff at The Lawns. Your words encourage us to continue our commitment to providing the best care and support to all our residents and their families.


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Review from T O (Resident) assisted by family/friend published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean. All staff are lovely, friendly and very hard working and polite. The food is nice. Comfortable and warm room with a lovely view. Very central.

Reply from Paul Millar, Marketing Manager at The Lawns Care Home

Many thanks for taking the time to review our home. It is our privilege to care for you and are delighted you are enjoying life at The Lawns. Your kind words are greatly appreciated and I will of course ensure that they are passed on to The Lawns family.


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Review from Christine W (Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are good and the management is great, not bad, very good. My room is really good, comfortable and it is big and I can see everything. I can see people coming and going.

Reply from Paul Millar, Marketing Manager at The Lawns Care Home

Many thanks for taking the time to review our home. We are delighted that you are enjoying life at The Lawns. Your kind words are greatly appreciated and I will of course pass them on to The Lawns team.


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Review from Trevor H (Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy and settled. Food is so-so.

Reply from Paul Millar, Marketing Manager at The Lawns Care Home

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. Your kind words are greatly appreciated and I will of course pass them on to The Lawns team.


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Review from Daniel T (Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly trained staff! Very comfortable around them. They know their jobs.

Reply from Paul Millar, Marketing Manager at The Lawns Care Home

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to The Lawns family.


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Review from Walter L (Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having been in this home for a few months, I have found my stay to be satisfactory and have had no complaints. The staff are all very friendly and helpful. I would recommend it to other people.

Reply from Paul Millar, Marketing Manager at The Lawns Care Home

Many thanks for taking the time to review our home. We are delighted that you have settled in so well. Your kind words are greatly appreciated and I will of course pass them on to The Lawns team.


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Review from L B (Daughter of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home is always clean and warm. Mam's room is always nice and warm. The staff are always willing to answer any questions and are very helpful.

Reply from Paul Millar, Marketing Manager at The Lawns Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your mum. Your kind words are greatly appreciated and I will of course pass them on to the manager and The Lawns family.


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Review from P D (Respite Resident) published on 24 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have been very satisfied with all the care given and the room was always clean and tidy. I would not hesitate to recommend The Lawns. In spite of the shortage of staff, it was managed well.

Reply from Paul Millar, Marketing Manager at The Lawns Care Home

Dear Patricia, many thanks for taking the time to review our home. It was our pleasure to care for you. For reference, The Lawns is always staffed safely to the residents' needs Your kind words are greatly appreciated and I will of course pass them on to Sharon and The Lawns family.


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Review from N T (Son of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home was clean and the staff were very friendly, really good atmosphere. My mam was in a different home but in this one, they have made her feel at home. The food that my mother has is really good and her room is spotless and cleaned daily. She has settled in really well and I am really pleased
with her being here.

Reply from Paul Millar, Marketing Manager at The Lawns Care Home

Dear Neil. Many thanks for taking the time to review our home. It is our pleasure to care for your mam and are delighted that she settled in so quickly. Your kind words are greatly appreciated and I will of course pass them on to Sharon and the colleagues at The Lawns.


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Review from Y R (Daughter-in-law of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having never visited a care home or had a relative in a care home, this was my first experience. I really did not know what to expect, so was delighted to see that the care home was bright and spacious and that my mother-in-law's room was lovely. the staff are amazing, so helpful and caring and supportive
when needed. It is a pleasure to visit the Lawns and know that we will always be welcomed. Now we have peace of mind, knowing my mother-in-law is safe and well cared for. I would definitely recommend this home to anyone needing to put a relative into care, which is never an easy decision.

Reply from Paul Millar, Marketing Manager at The Lawns Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your mother-in-law and are delighted that you have peace of mind and are happy with the service provided. Your kind words are greatly appreciated and I will of course pass them on to Sharon and the colleagues at The Lawns.


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Review from Debra N (Daughter of Resident) published on 29 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At the beginning of the year, it was obvious that the home was struggling with staffing and Covid issues. More recently, I have seen a marked improvement in the level of care.

Reply from Paul Millar, Marketing Manager at The Lawns Care Home

Dear Debra, many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. Recruitment earlier in the year was an industry-wide problem which we thankfully are now coming out of. Rest assured that the staffing across our homes was always maintained at a safe level. Your kind words are greatly appreciated, and I will, of course, pass them on to Sharon and the The Grange colleagues.


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Review from M E (Sister of Resident) published on 6 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been made welcome in the home. The carers have been kind and helpful. She has been supported during a very difficult time.

Reply from Paul Millar, Marketing Manager at The Lawns Care Home

Dear Margaret, many thanks for taking the time to review our home. We are delighted that your sister has settled in so well. All feedback is welcomed and allows us to continually develop our service. Your kind words are greatly appreciated and I will of course pass them on to the manager and The Lawns colleagues .


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Review from John K (Son of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my dad received in The Lawns. Food, facilities and staff excellent. Would recommend to anyone who wants to stay here.

Reply from Paul Millar, Marketing Manager at The Lawns Care Home

Dear John, many thanks for taking the time to review our home. All feedback is greatly appreciated and allows us to continually develop our service. It is our pleasure to care for your Dad. Your kinds words are greatly appreciated, and I will, of course, pass them on to Sharon and the colleagues at The Lawns.


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Review from H L (Daughter of Resident) published on 4 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was at The Lawns for two years. He was happy and comfortable. The staff gave him the care and companionship he needed. They were all very helpful and gave him the friendship, care and dignity he deserved. The Lawns is light and airy and a comfortable home for residents and visitors.

Reply from Paul Millar, Marketing Manager at The Lawns Care Home

Dear Hazel, many thanks for taking the time to review our care home. It was our absolute pleasure to care for your father and he is still sadly missed. I will, of course, pass on your kind words to Sharon and the team at The Lawns.


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Review from Maggie M (Daughter of Resident) published on 4 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been at The Lawns for some years now and during the whole time, I and my brothers have been impressed by the service provided. All the staff are brilliant, being helpful, friendly and caring. We are particularly grateful for their care during the present pandemic, even if that means we are unable
to visit, we know Mam is safe and cared for and are able to speak to her on the phone.

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Review from Pat C (Daughter of Resident) published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been in The Lawns for approximately three months. Because of Covid related issues, I have only been able to visit four times, but on each occasion, the atmosphere in the home is always bright and welcoming. The staff are always pleasant in spite of the challenges they face daily. Mams room is
always clean and fresh, and she is spoken to in a respectful and curious manner, even though I know there are times she can be quite difficult. I feel the family have been lucky in obtaining Mam a place at The Lawns, and am confident they have her best interests at heart.

Reply from Amanda Rae-Campbell, Manager at The Lawns Care Home

Thank you for your kind words; the staff work hard to ensure each resident feels at home.


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Review from Jorda W (Granddaughter of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandmother is a resident here and she can be a handful at the best of times and the staff are very accommodating and very understanding. My grandma enjoys been at the home, she’s made friends and just likes the staff, she does have her favourite carers though. Couldn’t ask for better people or a
better place for my grandma to be.

Reply from Shellene Armstrong, PA at The Lawns Care Home

Many thanks for your feedback and review of The Lawns care home.


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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for The Lawns Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for The Lawns Care Home is calculated as follows: ( (184 Excellents x 5) + (89 Goods x 4) + (25 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 302 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Lawns Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (4)

Sharon

Sharon Daglish

Job Title: Manager

Joined: 2020

I have worked at the Lawns Care home since November 2020. I started my career in care as a care assistant and have worked up to my current position of Deputy Home Manager, I have gained NVQs 2 and 3 in care, safe handling of medications, moving and handling, team leadership, and first aider.


I live in Spennymoor with my husband. I have three children and three step-children. I am a proud grandma of nine grandchildren.


The thing I like most about working at The Lawns Care Home is I enjoy spending time with and ensuring my residents are safe, clean and tidy. I like knowing that I am helping them to enjoy their retirement years in a comfortable and homely environment as much as possible. My priority at work is my resident's well-being, seeing a resident smile is all the reward I need.


Louise

Louise Lund

Job Title: Administrator

Joined: 2019

I have worked at The Lawns Care home for coming up to a year and a half. In my previous position I worked for a training company which I was there for 7 years but really fancied a career change into something completely different. I took on the role of the home administrator and must say it’s the best thing I have ever done!


I have 18 year’s experience within Administration and a wealth of knowledge and experience across this area. I have gained Diploma Level 2 Business Administration, NCFE Level 2 certificates in Equality & Diversity, Care & Management of Diabetes, Safeguarding & Prevent.


I live near Bishop Auckland with my husband, son and a goldendoodle dog named Miley who is a massive part of our family.


Any spare time I have, I enjoy spending time with my family and friends, watching TV/films, shopping and walking my dog.


The thing I love most about working at The Lawns is seeing the residents having fun, enjoying themselves and seeing the smiles on their faces which really does make it all worthwhile.


Olivia

Olivia Richardson

Job Title: Senior Care Assistant

Joined: 2011

My name is Olivia and I have worked at The Lawns care home for 10 years. I love the happy friendly atmosphere here and all the staff and management work together as a team. I go home from work feeling happy that I have helped the residents during this horrible time that everyone is going through.


Gill

Gill Wheatley

Job Title: Senior care assistant

Joined: 2008

I have worked in care for 37yrs.I have worked in a few homes in the Darlington area, I have also worked in a care home in Middleton St George. I have worked in The Lawns for nearly 13 years. I left to work in another care home but missed the residents and staff, so returned and remained here.
I have NVQ in social care both 2 and 3, I also have training in safeguarding, medication, first aid and many more over the years.
I have four children three boys and one girl. I live in Darlington with my husband Conrad who works for the army. We have four grandchildren two girls two boys. During m my days off I enjoy spending time with my grandchildren.
My priority at work has always been my residents ensuring all residents are happy and well cared for, I get joy from seeing them smile.