Moorlands

57-61 Stanhope Road, Darlington DL3 7AP
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9.9 47 Reviews
  • Moorlands, Darlington
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Care Provided by Moorlands

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 19 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Michelle Smith and David Hodgson Smith
  • Person in charge
  • Michelle Smith (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (17)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2000

Funding & Fees Guide for Moorlands

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £624
    • RESPITE Self-Funded Residential Care from £622
  • (these prices are only a guideline, please contact Moorlands to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • 2 hours free parking on the road opposite


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Moorlands Reviews (47)

Total of 47, showing 1-20
9.9

Moorlands has a Review Score of 9.9 (9.879) out of 10, based on 11 reviews in the last 2 years. Over all time Moorlands has 47 reviews.

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Review from John P (Partner of Resident) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife had to go into moorlands while we did a wet room. The staff were absolutely fantastic and nothing was a problem.
My wife and I haven't been apart since we married in 1960 so the decision for my wife to go into a home for 3 weeks, was the hardest one I have ever made.
They were brilliant they
let me stay with her for up to 12 hours a day, which i dont think I would of got away with, in any other nursing home.
They were excellent and made us feel at home, every visitor my wife got, were also made to feel welcome. I am so pleased we chose Moorlands for my wife's stay.
They have continued to care with sending carers out twice a day and we also are having meals on wheels.

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Review from Susan P (Daughter-in-law of Resident) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law went into Moorlands while we were getting a wet room fitted and they couldn't have been any nicer. The care was fantastic, they communicated with us at every step. The staff made us and Mum's visitors feel at home. Nothing was a problem. I would highly recommend Moorlands for your care.
They have continued the care when Mum came home, also doing meals on wheels service. We couldn't be happier with our choice of Moorlands.

Reply from Greg Smith, General Manager at Moorlands

Thank you so much for your kind words. It was our pleasure to be able to provide the support that was needed for you and your family. I will pass on your comments to all the staff and glad your experience of care was a positive one. Thank You


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Review from H C (Niece of Resident) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt stayed at Moorlands for a year, she had dementia and we had helped her to stay at home for as long as possible as she wanted to. Moorlands was absolutely the best home she could have gone to, she was so well cared for with kindness and dignity and had the best possible quality of life with outings,
friendships, entertainment etc. The home was fantastic at always keeping me informed with how she was doing, welcoming me at any time I or any of her friends wanted to visit, and when she sadly passed away they really took care of both of our needs in ways that I am so grateful for, all I can say is thank you Moorlands.

Reply from Greg Smith, General Manager at Moorlands

Thank you for your kind words. It was an absolute pleasure to have been able to support you both. We are glad your experience was a positive one and your feedback means a lot to us at Moorlands. Thank You.


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Review from J H (Daughter of Resident) published on 27 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Once we had taken the difficult decision to move Dad into a care home we looked at a lot of homes to find the right one. When we visited Moorlands a
we soon felt that this small family-run home would be perfect for Dad. The excellent service the home provided started before Dad moved in when they completely
redecorated his room.
From the first day, we could not have asked for better care. All the staff were warm and welcoming and their commitment to providing a home from home was clear.
Sadly Dad's stay in the home was only short before he peacefully passed away as a result of a long-term health condition. During the last two weeks of his life, Dad was treated with exceptional care, compassion and dignity and nothing was too much trouble for the competent, caring and hard-working staff. We were well looked after too during this difficult time.
We will always be extremely thankful for everything the fabulous staff at Moorlands did for our dad, and for us, during his short stay.

Reply from Greg Smith, General Manager at Moorlands

Thank you so much for taking the time to leave such a kind and positive review! We are thrilled to hear that your experience with us has been a positive one. Your feedback means the world to us and motivates our team to continue providing the best care possible. Thank you


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Review from Susan C (Daughter of Resident) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After many hospital admissions, my 90 year Mam needed care we could no longer provide at home. We looked at numerous care homes, and feel extremely fortunate that Moorlands, a small family-run home, had a room for Mam when she needed it.
Moorlands really is a home from home, a warm, welcoming and cheerful
place. Friendly management lead by example, nothing is too much trouble. The exceptional team go above and beyond to create such a special place, working hard to make Moorlands what it is.
It is clear to see that this is not just a job for most of the staff, they genuinely care for residents, and long-term continuity of staff is a positive in any establishment.
Sadly our dear Mam was only at Moorlands for 4 weeks before she peacefully passed away. Throughout this time, she was treated with care, dignity and exceptional kindness. I was very well cared for too.
I will be forever grateful for everything the wonderful Moorlands team did for Mam, and for us as a family. Heartfelt thanks to all.

Reply from Greg Smith, General Manager at Moorlands

Thank you so much for your kind words. It was a genuine pleasure to support your mam and to have met your family. I'll make sure the staff see your comments and if you ever need anything you know where we are.


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Review from S P (Daughter of Resident) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident in this residential home for a few years now and is very happy. I understand from what he tells me that he’s very well looked after and they take them to various activities too.

Reply from Greg Smith, General Manager at Moorlands

Hi, Thank you very much for leaving us a lovely review. We're glad to hear that your father is happy at Moorlands. Thank You.


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Review from I H (Son of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I always find the staff friendly and helpful. They keep me well informed. The home is excellent at celebrating birthdays and involves all of the family. The activities provided are many and varied. The outings include bowling, theatre and shopping trips. I feel the ethos of Moorlands is to ensure the
environment is homely and caring. The residents take part in meetings where they can suggest ideas and activities they would like to include.

Reply from Greg Smith, General Manager at Moorlands

Hi, Thank you very much for your kind words. We're glad to hear you feel well-informed, family involvement is very important and something we take seriously. It's lovely to hear your feedback and I think it sums us up excellently. Thank you.


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Review from Lucy M (Granddaughter of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy with the care and compassion given to my Pop, a massive thank you to everyone, especially one of the senior carers. Although Moorlands may be a bit tired/dated on the inside, I was content with the overall care given right until the end (don’t judge a book by its cover scenario). Family-run
small care facilities trumps any posh care home any day (just because it looks luxurious, doesn’t mean the care given will be). I would always recommend to any families/caters to do research thoroughly into care homes, including visits and meeting the care staff and management. I would definitely recommend Moorlands, if I had to give any constructive criticism it would be to give the care home a slight makeover/clean outside and inside as this could potentially put people off on first glance!
Thanks again for everything, much love.

Reply from Greg Smith, General Manager at Moorlands

Hi, Thank you for your lovely feedback. We agree that the building and grounds need some TLC and we are implementing plans to rectify it this summer. We agree our strengths lie in the care given to our residents by our wonderful staff team. Thank you.


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Review from R F (Daughter of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Moorlands is excellent. My Mum who is slowly failing is beautifully looked after by a team whose warmth and professionalism is wonderful to watch. I am kept informed about her progress and always made welcome when I visit.

Reply from Greg Smith, General Manager at Moorlands

Hi, Thank you so much for your kind words. We are so glad to hear you are happy with the level of care offered and that you are kept updated. Thank you.


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Review from Sarah B (Daughter of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since my first contact with the home, the general manager and his staff have never been anything other than polite and dedicated to the care they provide. My Mam at first went in as respite care and quickly transitioned into full-time resident, the staff have been attentive to detail and will always
go the extra mile where they can. Nothing is ever too much trouble. They provide entertainment, days out here there and everywhere, also not forgetting the fortnightly bowls outing which I know the residents look forward to and taking part in. The word ‘Thankyou’ won’t ever be enough to cover the exceptional care they provide. Keep doing what you do team Moorlands

Reply from Greg Smith, General Manager at Moorlands

Hi, Thank you so much for your lovely words. We are so happy to hear that everything is going well. It really does mean a lot to hear this lovely feedback so thank you so much.


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Review from Clare H (Daughter of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the team at Moorlands highly enough. The genuine care my Mum receives is above and beyond. This is a care home that is a real home and community. The community and support extends to my 93-year-old father who visits my Mum every day. The team deserve the highest praise and I am truly
thankful for everything they do for our family.

Reply from Greg Smith, General Manager at Moorlands

Hi, Thank you so much for your kind words. We are so glad you feel safe and happy with the care being offered. It means a lot to us. Thank You.


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Review from Richard M (Son of Resident) published on 16 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of the family, I’d like to send a huge thanks to the team at Moorlands Care Home. You’ve done a brilliant job looking after my mother and father in the last 2-years, especially given the challenges you’ve faced with Covid lock-downs and restrictions. We always felt they were safe with you
and appreciate your efforts in keeping the morale of all the residents as high as possible with all your extra efforts (which were very creative). It felt more like a 'home from home' for Mum and Dad rather than an ordinary residential care home and being a part of a big and loving family.
We wish you the very best for the future, and thanks again.

Reply from Greg Smith, General Manager at Moorlands

Hi Richard, It was lovely to read your kind words, and thank you so much.


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Review from Christopher F (Grandson of Resident) published on 7 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Warning: This care home is much more than just a care home, it has very much been my grandad's home for the past year. I love him very much, and it has been so nice to see him make friends and be cared for by such a great team and cared for by all his mates amongst the residents. Through his ups and
downs, he has been cared for with such respect and dignity, with facilities second to none. I cannot recommend Moorlands highly enough. 0 covid at any time is not just a tribute to the organisation and management, but to the personal dedication of every individual involved at Moorlands.

Reply from Greg Smith, General Manager at Moorlands

Hi,
Thank you for your kind words. We are so pleased to hear you are happy with the care we provide. It has been a privilege to support your grandad and get to know you all. Thank you.


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Review from Janet F (Daughter of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had been in a different care home for respite previously, but we weren't happy with the standard of care. Back home, he received visits from the Moorlands home care team and they restored my faith in the caring profession. So when he needed more, there was only one choice. There is nothing corporate
about Moorlands, and all the members of staff and residents are like an extended family. His room is great, with views over the park, and comes with a reclining chair and TV. The food is just the type my dad likes, meat and two veg, fish and chip Fridays, and sandwiches for tea. There are activities for the residents to take part in (but no pressure to get involved), and regular birthday parties with fabulous cakes! My dad can take a bottle of whisky to dinner to share with his friends. With COVID, visits have been restricted but they have been fab to organise garden visits, pod visits and Skype calls. It is truly care that Moorlands Care Home provides and is a real home for my dad.

Reply from Greg Smith, General Manager at Moorlands

Thank you so much for your review. Im glad to hear you are happy with our service and that your dad is settled in Moorlands. Thank you.


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Review from Brian S (Friend of Resident) published on 11 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Moorlands Care home in Darlington has been the place of residence for my mother's former partner. Moorlands has been very attentive to his needs. They even recognized his birthday and recently had a little party for his 90th in which I was invited to Zoom with other family members. He appears very content
at Moorlands. During the pandemic Moorlands had zero outbreaks of COVID and have been very careful in keeping it out of the home, this when many other homes in the North East had active outbreaks. Moorlands is a small home that is family-owned and managed. It has been easy to reach staff when problems have arisen. Generally issues are dealt with immediately and to my general satisfaction. I would likely recommend this home to family members considering placement.

Reply from Greg Smith, General Manager at Moorlands

Hi
Thank you so much for your review. We are very glad to hear your comments and appreciate the feedback. We are glad you enjoyed your Zoom chat and if you need anything at all we will be happy to help in any way possible. Thank you.


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Review from Alan P (Resident) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As this is my first time in a care home, I don't know what to expect, so just go with the flow. Everything so far is acceptable. As you would expect, I still miss my home but will have to get over it.

Reply from Greg Smith, General Manager at Moorlands

Thank you for your review.
We understand there is no place like home, but being a small family-run home hopefully, in time, you will make Moorlands feel like your home and settle in as part of our family.


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Review from Lesley R (Daughter of Resident) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been very poorly for the past month or two. The love and care she has received is far and beyond what would be expected from any care home. We have been kept informed and involved in every aspect of her care. Furthermore, their care is extended to our family and we are constantly told
by management that they are there for us as much as my mother. I cannot single out one member of staff because I feel they are all exceptional.

Reply from Greg Smith, General Manager at Moorlands

Thank you so much for your kind review. We are glad to hear you are happy with our service and we do strongly believe we are there for the families as well as our residents.
Thank you


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Review from Carolynne W (Daughter of Resident) published on 5 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad sadly passed away on 14th Jan and as well as him receiving fantastic care, I also had 10-star treatment while I was in to share his last few hours. Thank you to all the amazing people involved in the smooth happy running at Moorlands. My family cannot thank you enough.

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Review from Carl C (Son of Resident) published on 18 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my mother passed away aged 93 at Moorlands on 29th December 2020. I can only say how grateful I am to the manager and his staff for the care and kindness they gave to my mother during her time at Woodlands. The photographs and videos uploaded to Facebook and taken over the Christmas period clearly
demonstrate the wonderful time and pleasure my mother had in her remaining days. It is with great regret that due to Covid tier restrictions, my own health issues and living in the South East, it was not possible to visit my mum before she passed away. However, I always spoke to her every week by telephone and I was assured and confident that she was happy and well looked after by her carers and their colleagues. Thank you all for your dedication, hard work and compassion. Good luck and Best Wishes for the New Year to a great team at Woodlands Care.

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Review from Sarah C (Daughter of Resident) published on 27 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Moorlands for my mother’s care and have never regretted it.
It is family run and the staff just go above and beyond with their care. Not only do they care for all residents, but for our family too. Everything I have ever asked about they have got back to me with a solution.
Now, due to
COVID, we obviously have not been able to visit. But, they set up an area of the garden, then a gazebo to enable us to visit. But, obviously, it is too cold so they have made a very good job of finding and altering an area indoors. It is secure and means that we can visit and see my mother.
During lockdown they went above and beyond keeping relatives safe and entertained! They kept us informed and I had no need to worry at all about the safety of my mother.
No COVID cases either!
Wonderful, highly recommended care home. Thank you to you all.

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Current Review Score: 9.9 (9.879)

Overview of Review Score

The Review Score of 9.9 (9.879) out of 10 for Moorlands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.879 for Moorlands is calculated as follows: ( (116 Excellents x 5) + (16 Goods x 4) ) ÷ 132 Ratings = 4.879

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Moorlands is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Moorlands

What types of Care is Moorlands registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Moorlands provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Moorlands have?

There are 17 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Moorlands?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Moorlands to the centre of Darlington?

0.4 mile(s) as the crow flies, distance by road may be significantly further.