Moorlands

57-61 Stanhope Road, Darlington DL3 7AP
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9.9 47 Reviews
  • Moorlands, Darlington
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Care Provided by Moorlands

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 19 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Michelle Smith and David Hodgson Smith
  • Person in charge
  • Michelle Smith (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (17)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2000

Funding & Fees Guide for Moorlands

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £624
    • RESPITE Self-Funded Residential Care from £622
  • (these prices are only a guideline, please contact Moorlands to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • 2 hours free parking on the road opposite


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Moorlands Reviews (47)

Total of 47, showing 21-40
9.9

Moorlands has a Review Score of 9.9 (9.879) out of 10, based on 11 reviews in the last 2 years. Over all time Moorlands has 47 reviews.

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Review from Sandra C (Granddaughter of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad found it hard moving into a home even though he is 100 he is still fiercely independent. All the staff are brilliant and take care of my grandad and keep us up to date on how he is and any problems. They have regular events that we can see on their website or come to the home and see grandad
albeit at a distance just now. Thank you for everyone at Moorlands for caring and keeping our grandad happy and safe.

Reply from Greg Smith, General Manager at Moorlands

Thank you for your kind words; we are glad your grandad has settled with us here at Moorlands. Hopefully, we will all be able to see each other properly again soon!


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Review from Patricia I (Daughter of Resident) published on 15 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moorlands is home from home. A friendly atmosphere and staff that care. They go over and above in the care and consideration given to the residents. My father only moved into Moorlands 3 months ago but has settled so well thanks to everyone at Moorlands. I would recommend Moorlands to anyone looking
for a "home" for their loved ones. My father is 92-years-old, so we have been really pleased he has settled and that he is happy in his new home.

Reply from Greg Smith, General Manager at Moorlands

Thank you so much for your kind words.
We are glad you and your father both like Moorlands and it’s great to hear that he is settled.
Thanks again.


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Review from Ian R (Son of Resident) published on 31 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since his arrival at Moorlands in December 2019, my father has been treated as part of a family and not just a resident. The staff are all interested in his wellbeing and have his best interests at heart. They seem to always go the extra mile for him and for us, informing us of any problems he has had
and telling us funny stories involving him. I cannot praise this home highly enough.

Reply from Greg Smith, General manager at Moorlands

Thank you so much for your review. We are so glad to hear your dad has settled well and you are happy with the care he is receiving. It’s our ethos to ensure people feel like part of our family here at Moorlands and we are proud of all the hard work our staff put in.
Thank you so much.


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Review from Sarah R (Granddaughter of Resident) published on 13 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather was transferred to Moorlands from another care facility in the region. He was met by warm welcoming staff and other residents.
Moorlands has demonstrated such a personalised approach to his care and have really taken the time to get to know him and in my eyes gone the extra mile to welcome
him into his new home.
It is nice to see him being stable in his health difficulties which I feel is down to the care he receives in Moorlands.
Staff are always friendly and welcoming to us during our visits.

Reply from Greg Smith, General Manager at Moorlands

I’m so glad to hear your grandad has settled well with us at Moorlands. It’s nice to hear our staff are always friendly and you feel we have gone the extra mile in getting to know him. We are very passionate about getting to know all of our residents as we feel it gives us a better insight into how to provide person-centred individualised care.
Thank you.


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Review from M M (Wife of Resident) assisted by family/friend published on 27 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Family run and long service staff. Friendly and helpful. 5 week's stay was an enormous help to enable me to return home. After a fall and fractured humorous, I had severely restricted movement and it put a strain on myself and husband (carer).
Bed available at very short notice and close to home. Available
physio provided. Room pleasant and quiet. Very adequate size. Staff assisted with short distance return home.

Reply from Greg Smith, General Manager at Moorlands

Thank you for your review. We are glad you enjoyed your stay with us and we enabled you to get back home.


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Review from Kia (Niece of Resident) published on 12 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My beloved aunt receives excellent care from all the staff at Moorlands. She is obviously very happy and content. She feels safe and well cared for by people who really know and value the person she is. Every care is taken of all her needs and all her likes and dislikes are fully understood. Staff take
time to talk to her about the things which are important to her, they know her and her family well. They remember the details of her life that she has told them, so she feels loved, valued and cared for. As she is now extremely frail, I feel secure in knowing that she is loved and well cared for so I do not have to worry about her coming to the end of her life. Thank you to all the staff and the excellent management which make this all possible.

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Review from C R B (Friend of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff. I have been coming for about 10 years and very nice on the phone. The owners and their son who run the place are very pleasant folks. Some of the toilet room fittings require tightening up (loose taps), one dual flush doesn't work properly, the carpet in the downstairs lounge, dark green,
needs replacing due to wear and tear. Due to it being an old building/houses in the past, converted to use as a care home - it is a rabbit warren of confusing corridors and ground floor, level one - down level is opposite the front door and should have a safety barrier installed to prevent falls.

Reply from Greg Smith, General Manager at Moorlands

Hi, I’m glad to hear you are happy with the service we provide and we will look into the issues you have raised. As you stated in your review, we are a small family run home which focuses on the care of our residents rather than the building itself. Our staff all work very hard so it’s nice to receive some positive feedback for all our hard work. Thank You.


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Review from L W (Son of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Moorlands for approximately 3 years and it is a family run home in a converted old building. My mother and I prefer both of these situations, as opposed to a new built large facility with management that rarely visits the home.

Reply from Greg Smith, General Manager at Moorlands

Thank you for your review, we are glad you like our homely home and the care which your mother receives. Our staff work very hard and so it’s nice to get some appreciation for all our hard work. Thank you.


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Review from Paul C (Son of Resident) published on 20 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam was cared for at home for 8 years by Moorlands Care staff and enjoyed their help throughout this time. Unfortunately, last year her condition got worse and was asked by doctors if she would be better in a care home where she can be cared for 24 hours a day rather than 3/4 times a day.
I had
no hesitation in asking if Moorlands had any space for my mam. Luckily, they had and she was admitted in May 2018.
Amazingly her condition improved against all odds.
The staff are so kind and nothing is too much trouble for them, they take time to also set aside time to speak to the relatives and friends of the resident. this was a huge comfort to me.
My mam sadly passed away on the 3rd of March 2019, peacefully in Moorlands and I just need to say that the staff could not have done and said any more to our family in this sad time.
If anyone is looking for somewhere to find a happy, friendly and lovely place to live, I strongly urge you to go and speak and feel this homely home.

Reply from Greg Smith, General Manager at Moorlands

Thank you so much for your kind review. I'm so glad you were happy with the care we provided to your mam and the support given to you during the difficult time. Our staff work very hard and so it is nice to get some appreciation for all their efforts. Thanks again


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Review from Anna W (Granddaughter of Resident) published on 20 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely family run home. The care is amazing, a very relax friendly environment. The food always looks and smells so good. Nothing is too much for the staff and all the residents are happy and content.

Reply from Greg Smith, General Manager at Moorlands

Thank you for your kind words. We're glad that you are satisfied with your grandad's care. The carers work really hard and it is nice to get some appreciation. Thanks again.


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Review from Vicky S (Relative of Resident) published on 20 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely friendly place. Very caring and friendly staff. Would highly recommend to anyone looking for somewhere that’s homely for a loved one.

Reply from Greg Smith, General Manager at Moorlands

Thank you for your kind words. Glad to hear you were satisfied with the care we provided. All the staff work very hard and it is nice to get some recognition. Thanks again.


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Review from Pamela J (Niece of Resident) published on 20 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During my 88-year-old Aunt's residence, her care was exceptional. Even though she had dementia, she was included in events and treats which are organised regularly. My aunt was treated with dignity throughout, right up until her recent passing. All the staff showed genuine care and compassion to my
aunt and me when I visited. The food was nutritious and always looked appetising. I was always made welcome and my aunt looked happy and well cared for right to end. It is a very good care home with lovely and efficient management and staff.

Reply from Greg Smith, General Manager at Moorlands

Thank you for your kind words. Glad to hear you were satisfied with the care we provided. All the staff work very hard and it is nice to get some recognition. Thanks again.


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Review from Maria H (Granddaughter of Resident) published on 23 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What makes Moorlands Care Home great is its staff. They are all professional and genuinely caring. Nothing seems too much trouble. I hated having my Gran in a care home but I couldn't have picked a better one.
At Moorlands I knew Gran was safe and cared for not only physically but emotionally too.
Gran was treated with respect and was happy there. Moorlands is definitely not one of the fanciest care homes you will visit but instead of fancy decor what they offer is priceless - a staff that is dedicated and that works hard to deliver the best possible care to all of their residents all of the time. They are friendly, thoughtful, funny, caring, hardworking, thorough and conscientious. I cannot praise them enough.
Gran passed away in February at age 94 from natural causes. Had I had to choose a care home again I would choose Moorlands every time.

Reply from Greg Smith, General Manager at Moorlands

Thank you so much for your kind words and thank you for giving us the opportunity to care for your Gran.


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Review from Jessica S (Granddaughter of Resident) published on 9 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moorlands is an amazing care home. I couldn’t imagine my Gran in a better one, to be honest! The staff are all lovely and go above and beyond to make the residents and their families feel at home when they come to visit. It doesn’t just feel like you’re in a care home, it feels like you’re at home which
is what I like about it most.


The rooms are lovely and of a good size, the facilities are all to a high standard and the meals are freshly made and always look nice. There is always some form of activity going on, from miniature Shetland ponies visiting to singers and magicians, the residents are never bored or looking for things to do. I couldn’t recommend this care home any more highly, or thank them enough for everything they do for us with the care and compassion they show towards my gran.


Reply from Greg Smith, General Manager at Moorlands

Thank you so much for your kind words. We’re so glad you are happy with the Care we provide and our staff work together to do a great job in providing the best service possible for not only our residents but their friends and family members also.


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Review from B S (Regular Volunteer) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are welcoming and lovely. Everybody is very nice. The care home is clean and tidy, it is well looked after. There are plenty of facilities and there are many activities to do. The rooms are of a good size. As awesome care home.

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Review from Sarah M (Daughter of Resident) published on 24 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A family run business where nothing is too much for the carers- they always treat the residents with respect and warmth, always having time to just chat. They are always smiling and cheerful with residents and visitors alike. A range of activities are provided to entertain the residents- from games
evenings to film afternoons, singing groups and even a Shetland pony visit! Services including hairdressing and nail painting are available for the resident's convenience.
Families and residents are involved in discussions and decision-making, everything is a mutual decision.
Medical care is extremely well handled and organised with each resident having their own care file. Medications always being distributed efficiently. As well as their health concerns, the residents overall well-being and happiness are extremely important, and the family, resident and carers have a monthly review to discuss how everything is going and to raise any concerns.
Food is tasty and everybody's choices are catered for.

Reply from Greg Smith, General Manager at Moorlands

Thank you, Sarah for your kind words. We're glad you feel this way.


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Review from AjayN (Granddaughter of Resident) published on 22 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Nana has been a resident at Moorlands for nearly two years. We moved her after she received poor service at another local care home. We had originally chosen the other care home as it was slightly more modern in decor, however, after the move, Moorlands has proved that their high standards of care
far surpass the majority of places. There are always staff on hand who know what's going on and their knowledge is the same for each individual. The staff are friendly and make it easy for families to enjoy spending time with their loved ones. During Christmas and birthdays, the place is jolly and festive and all residents are involved. Couldn't recommend a place more.

Reply from Greg Smith, General Manager at Moorlands

Thank you so much for your review. We are happy you feel this way about us and hope we can continue to provide a high standard of care.


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Review from Janet T (Resident) published on 22 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had many a meal delivered from the home and I would recommend anyone to use this service. Exceptional service, great meals. You know if you or your family get this and they are well looked after. Thank you again to all your staff.

Reply from Greg Smith, General Manager at Moorlands

Thank you so much for your review. We are glad you feel that way and hope to continue to provide you with a high-quality service.


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Review from Peter S (Friend of Resident) published on 22 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law has been resident at Moorlands for almost two years. He had been in very poor health, physically and mentally for several years, and was not capable of taking care of himself, and indeed did not want to take care of himself. His health had deteriorated to a worrying state. The manager
and her team made him welcome, and the care they provided worked wonders. The staff really do care. The improvement in him was dramatic. The staff are always welcoming when you visit and are always up to speed with how he is doing. I made a point of looking at catering facilities, and at food deliveries when they coincided with my visits. The food is fresh, wholesome and well prepared by the catering team. Portions are very good as well. While Moorlands may not be a highly polished modern ‘palace’, it is homely with excellent caring staff, which is perhaps more important to residents and their relatives. For their standard of care, I think that Moorlands would be very hard to beat.

Reply from Greg Smith, General Manager at Moorlands

Thank you for your kind words, that is exactly what Moorlands is about, the care. I hope we can continue to provide your family with the care they deserve!


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Review from Stephanie F (Niece of Resident) published on 6 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moorlands has a wonderful, warm atmosphere which feels more like a home than a residential care centre. The owners and staff are kind and caring with the patience of saints.
The activities they plan are fun and uplifting for all the residence.
We are very happy that my aunt is so well loved and
cared for.

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Current Review Score: 9.9 (9.879)

Overview of Review Score

The Review Score of 9.9 (9.879) out of 10 for Moorlands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.879 for Moorlands is calculated as follows: ( (116 Excellents x 5) + (16 Goods x 4) ) ÷ 132 Ratings = 4.879

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Moorlands is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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