Moorlands

57-61 Stanhope Road, Darlington DL3 7AP
Submit a Review
9.9 47 Reviews
  • Moorlands, Darlington
Show Moorlands on the Map

Care Provided by Moorlands

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 19 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Michelle Smith and David Hodgson Smith
  • Person in charge
  • Michelle Smith (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (17)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2000

Funding & Fees Guide for Moorlands

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £624
    • RESPITE Self-Funded Residential Care from £622
  • (these prices are only a guideline, please contact Moorlands to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • 2 hours free parking on the road opposite


Are you the Owner/Manager of Moorlands? View your Advertising Options

Moorlands Reviews (47)

Total of 47, showing 41-47
9.9

Moorlands has a Review Score of 9.9 (9.879) out of 10, based on 11 reviews in the last 2 years. Over all time Moorlands has 47 reviews.

Overall Experience

  • 40
  • 7
  • 0
  • 0
  • 0

Date Published

47
4
5
11
36

Review from Katey W (Granddaughter of Resident) published on 4 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad entered Moorlands initially for respite care after a fall and a broken wrist, meaning he couldn't manage at home. From the moment he arrived I noticed that all the staff actually CARE! They also promote independence, which for my grandad was extremely important, the fact he could do as he
pleased. It gives us great peace of mind that I know that everyone in there is friendly, approachable and helpful and would go above and beyond the job description to help the residents. The staff are amazing at keeping the atmosphere as energetic and friendly as possible and the fact we are welcome to go at any time and made to feel welcome is lovely. I can't recommend this home highly enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alex M (Husband of Resident) published on 26 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in residence at Moorlands for 2 years now. I cannot praise the management and staff at Moorlands enough. My wife is cared for in a sympathetic and professional way, to a standard I could not hope to match. I am welcomed to visit at any time, for as long as I like. As I said in my first
review the peace of mind this gives is priceless.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah (Daughter of Resident) published on 12 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express my gratitude to the Manager all the team for the wonderful caring way they have looked after my Dad for the past 14 months. From day one we were treated with respect and compassion and from the very first night I relaxed knowing he was safe, well looked after and cared for in a way
that you would only think possible by family not care home staff. He was so unhappy at his respite care and not managing at home with other outside care providers I dint think there was a hope to make him happy and regain some of his health and mental well being. But he has despite his advancing medical issues improved physically and mentally. Doubly incontinent and thin on arrival last March he has no incontinence issues and is very well nourished on the excellent food prepared by Ashley and the team. Within weeks I saw him laughing and content with the world; a sight that I had not seen in more than 10 years. He loves having his cat with him and they care for her too.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy M (Daughter of Resident) published on 9 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Moorlands for six years until her death in November 2015. Her care during those years, by all staff at Moorlands, was totally first class. When my mother had to go into residential care she was so fortunate to have placed in such a caring, nurturing, warm, welcoming and loving
environment. Nothing was too much trouble for the team to ensure her mental and physical comfort and well being. The home also provided a wide range of stimulating activities - something to suit all.
I live a good 250 miles away and I always had the peace of mind that my mother was safe and loved.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kirsten N (Daughter of Resident) published on 9 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided to my mother has been second to none. The staff at Moorlands are fantastic. They're caring, compassionate and always welcoming when you visit. They keep you up to date with any problems and are always ready to listen if you have any concerns. There is often entertainment for the residents,
a great favourite being the hatching eggs. I have always felt the care provided to my mum is tailored to her needs and is excellent. Mum is treated with dignity and respect. Moorlands also provided domiciliary care for my mother in her own home, before it became necessary to mover her into residential care. This was also excellent. I am grateful to them all for looking after my mum so well and would have no hesitation in recommending them to any one. Thank you to you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter F (Son of Resident) published on 9 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My family & I are delighted with the care given to my mother in all aspects of her wellbeing.
We have found the staff courteous, caring & respectful to my mothers needs & requirements.
We have found the management both helpful & effective in the administration of my mothers general, medical & health
needs.
The building itself is both clean & very pleasant.
Mothers room is bright & kept tidy.
The food provided seems both good & variable

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Becky S (Regular Volunteer) published on 15 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and caring staff and managers, the home has a family atmosphere that can be felt in entering the building and a 'homely' feeling. The rooms are personalised for each resident making it a home from home. The staff treat the residents with dignity and respect and are always on hand to provide
support to visitors

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.879)

Overview of Review Score

The Review Score of 9.9 (9.879) out of 10 for Moorlands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.879 for Moorlands is calculated as follows: ( (116 Excellents x 5) + (16 Goods x 4) ) ÷ 132 Ratings = 4.879

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Moorlands is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet