Barchester North Park Care Home

I'Anson Street, Darlington DL3 0SW
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9.5 73 Reviews
  • Barchester North Park Care Home, Darlington
North Park Care Home provides residential care for older people, those living with disabilities or sensory loss, as well as people living with dementia.

They strive to offer the best possible quality of life in terms of medical support, physical surroundings, meaningful activities and hospitality. The skilled and attentive staff ensure that residents can maintain their dignity, independence and choice, irrespective of physical or mental health.

People living with dementia are cared for in the dedicated Memory Lane Community, which has been specially adapted to support those living with the condition, using careful design and colours.

It includes reminiscence aids, memory boxes and a life skills kitchen to help keep residents keep active. They base care on regular assessments and reviews, involving both the individual and their family.

Located in Darlington with scenic park views and safe, secluded gardens, North Park is also close to local amenities and not far from the A1.

The home is ideally situated to meet your needs and staff would love to show you what's on offer, so please call or, better still, pop in and experience North Park for yourself.

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Care Provided by Barchester North Park Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lisa Frame (Senior General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester North Park Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,044

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester North Park Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Barchester North Park Care Home Reviews (73)

Total of 73, showing 1-20
9.5

Barchester North Park Care Home has a Review Score of 9.5 (9.545) out of 10, based on 20 reviews in the last 2 years. Over all time Barchester North Park Care Home has 73 reviews.

Overall Experience

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Date Published

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Review from Peter D (Resident) published on 3 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice friendly atmosphere great management

Reply from Jane Longstaff, On behalf of North Park at Barchester North Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from D K (Daughter of Resident) published on 2 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been put on end of life and the love and support from all the staff, all departments has been so comforting. Don't feel alone. To know mum is loved is helping us get through it.
We are being unindated with tea/coffee and everytime someone comes into the room.
Thank you for help us through.

Reply from Jane Longstaff, On behalf of North Park at Barchester North Park Care Home

Thank you for your review during this difficult time. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team. We operate an open door policy so should you have any questions or need any support please do pop in.


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Review from Margaret B (Son of Resident) assisted by family/friend published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was my first stay here whilst my family went on holiday and I thoroughly enjoyed myself. I was very well looked after and would be happy to return again when my family go on holiday.
All the staff were lovely to me and very friendly.

Reply from Jane Longstaff, On behalf of North Park at Barchester North Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from David C (Son of Resident) published on 5 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into a care home in April 2023. She passed away in October 2024. After a few weeks of getting used to it, she settled in and loved all the activities they offered. She even went to the theatre and sang in the lounge, which she especially enjoyed. The care she received from the friendly
staff was top-notch. She even made a few friends. The food was delicious but she might have eaten a little too much. I highly recommend this care home.

Reply from Jane Longstaff, On behalf of North Park at Barchester North Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from B F (Sister of Resident) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was a resident at Barchester North Park Care Home for over three years. I am pleased to say she was very happy there. She loved the carers and had lots of time chatting to them. She was proud to call the place home and it pleased me how happy she was there.

Reply from Jane Longstaff, On behalf of North Park at Barchester North Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Catherine B (Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy being here, well looked after, everyone is very pleasant and helpful.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester North Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Walter B (Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is comfortable. The staff are helpful.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester North Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from E L (Daughter of Resident) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This care home may be adequate if your needs are minimal and you are relatively independent. In the event you require extra care such as being bed bound, need bed rails, pressure area care, regular comfort checks, appropriate analgesia and a working television, then please choose elsewhere. Staff are
friendly but the care was inadequate and unsafe at times. Food was probably the best aspect of the stay, well done to the cooks.

Reply from Feedback Team, The Feedback Team at Barchester North Park Care Home

Thank you for taking the time to add a review, we're sorry to read your comments about the home. We have checked, and the home have advised that when they met with you, you did not wish to raise your concerns formally and were sorry to learn that they remain unresolved. If you would like us to look into your concerns in more detail, please let our team know at feedback@barchester.com so that we can support you. Kind regards, Customer Feedback Team.


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Review from Lisa B (Daughter of Resident) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A massive thank you to the manager for her support, and to the staff for looking after my dad over the last three years. In particular for the care and kindness shown to us as a family in his final days.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester North Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Melanie C (Daughter of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident since April 2022 until her death recently; prior to that she had had several periods of respite care at the home. I always felt that she was safe and well looked after. All the staff were very kind to her, in particular the OT/activities staff who made every effort to encourage
her to join group activities when she was well enough. The home is maintained well, always tidy and never has any odours. The staff are extremely welcoming to visitors and they organise regular fundraising events that involve friends and family. In short - I am very happy and grateful that my mum was able to stay at North Park Care Home.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester North Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Chris W (Son of Resident) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum spent the last few weeks of her life being looked after and cared for at Barchester North Park Care Home. She went in initially for two weeks respite but after the first week, she decided to stay permanently. She was well looked after by all the staff and especially enjoyed the food, gaining 10lbs
in the short time she was a resident.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester North Park Care Home

Condolences to you and the family. Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Paula R (Daughter of Resident) published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The first time we looked around the home, we knew straight away that it was the place where we wanted Dad to be cared for. The home always has a happy, welcoming feel and the staff are super friendly and caring. I have been to many of the social get-togethers and the way that the staff look after their
residents gives me comfort to know that Dad is cared for by these special people. Would not want him anywhere else!

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester North Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from D B (Husband of Resident) published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is very good/excellent. I am impressed.

Reply from Georgia Johnson, Customer Relationship Manager at Barchester North Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from J B (Resident) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place to stay and staff do their best to keep us entertained and clean and tidy.

Reply from Georgia Johnson, Customer Relationship Manager at Barchester North Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Alison C (Daughter of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

North Park just gets better and better. My mother celebrated her 90th birthday this week at North Park. The effort made by the staff was fantastic. A band played in the afternoon, and banners and balloons were provided, followed by a delicious birthday cake. Our family was made very welcome, and the
kind, thoughtful and selfless efforts of the event manager were unmatchable. Thank you.
Overall, in the last few months, I have witnessed a great improvement in the general atmosphere, cleanliness, management and happiness of the residents and families. Well done, North Park.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester North Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Patricia H (Wife of Resident) published on 18 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent at least 6 hours a day with my husband, I was always made to feel welcome, offered food and drinks and asked to join in with any activities. The staff always made me feel at home.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester North Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from K J (Granddaughter of Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Barchester North Park went above and beyond today so that I was able to celebrate my graduation with my grandad. They put on a little surprise tea party for us to enjoy while we chatted and got family photos. They even bought a cake for us to celebrate with! They are all so friendly and couldn’t have
been more accommodating not just today but on previous occasions as well. I’m so happy my grandad is in such a lovely setting with smiley staff that are always willing to help when needed not just with the residents but their families too.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester North Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from N D (Son of Resident) published on 18 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad first arrived at North Park Care Home at very short notice, under very stressful circumstances, having just been evicted from respite care at another care home.
We hadn't visited the home before his arrival due to the urgent situation. We were immediately put at ease on our first visit - speaking
to staff at all levels we heard how well he settled (surprising us all).
The staff took great interest from the start to understand the rare type of dementia my dad has, and how his complex needs may differ from other residents on Memory Lane.
We continue to be impressed with the daily enrichment for the residents. For a long time while still at home, my dad had no interest in doing anything, but since moving to North Park he has made smoothies, cards, arranged flowers and had a visit from a petting zoo (greatly enjoyed by many residents!).
The place is spotless, housekeeping staff work continuously.
We really value the work of all the care staff in providing truly person-centred care.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester North Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from J B (Sister of Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff have no time. Staff look after you but have no time to care or talk.

Reply from Feedback Team, The Feedback Team at Barchester North Park Care Home

Thank you for taking the time to add a review. We value feedback shared so that we can work with families to support you and continuously improve our service. We are so sorry that you shared comments on your review about the lack of time from staff, we understand that you have spoken with the Deputy Manager for them to resolve any concerns, however, you didn’t wish to provide further insight to the comments mentioned. If you do have any concerns at all you wish to raise either with the home directly, or our team, please feel free to contact us on feedback@barchester.com so that we can assist you. Kind regards, Barchester Feedback Team.


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Review from S W (Son of Resident) published on 24 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was originally placed in North Park Care Home for respite care but became a full-time resident shortly after. The staff are wonderful and truly care for residents and families. My mum was very happy there and encouraged to join in the many activities, she loved the therapy dog too. She made friends
with other residents and when she took ill, appropriate action was taken. In the end, the staff went the extra mile to make sure she and I were comfortable and could not have done more.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester North Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Current Review Score: 9.5 (9.545)

Overview of Review Score

The Review Score of 9.5 (9.545) out of 10 for Barchester North Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.545 for Barchester North Park Care Home is calculated as follows: ( (165 Excellents x 5) + (45 Goods x 4) + (9 Satisfactorys x 3) + (13 Poors x 2) + (1 Very Poors x 1) ) ÷ 233 Ratings = 4.545

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester North Park Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (1)

Lisa

Lisa Frame

Job Title: General Manager

Hi, I’m Lisa, the General Manager here at North Park.


I have worked for Barchester for just over 6 years now, starting as a senior carer and working my way up to Deputy Manager and now General Manager.


I have worked for the care sector since 2002 in various care settings, including other care homes and hospitals. I am very passionate about providing high-quality person-centred care to those we support.


Frequently Asked Questions about Barchester North Park Care Home

What types of Care is Barchester North Park Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester North Park Care Home provide?

Day Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Barchester North Park Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Barchester North Park Care Home?

Own Furniture if required, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester North Park Care Home to the centre of Darlington?

1.3 mile(s) as the crow flies, distance by road may be significantly further.