Barchester North Park Care Home

I'Anson Street, Darlington DL3 0SW
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9.5 73 Reviews
  • Barchester North Park Care Home, Darlington
North Park Care Home provides residential care for older people, those living with disabilities or sensory loss, as well as people living with dementia.

They strive to offer the best possible quality of life in terms of medical support, physical surroundings, meaningful activities and hospitality. The skilled and attentive staff ensure that residents can maintain their dignity, independence and choice, irrespective of physical or mental health.

People living with dementia are cared for in the dedicated Memory Lane Community, which has been specially adapted to support those living with the condition, using careful design and colours.

It includes reminiscence aids, memory boxes and a life skills kitchen to help keep residents keep active. They base care on regular assessments and reviews, involving both the individual and their family.

Located in Darlington with scenic park views and safe, secluded gardens, North Park is also close to local amenities and not far from the A1.

The home is ideally situated to meet your needs and staff would love to show you what's on offer, so please call or, better still, pop in and experience North Park for yourself.

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Care Provided by Barchester North Park Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lisa Frame (Senior General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester North Park Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,044

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester North Park Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Barchester North Park Care Home Reviews (73)

Total of 73, showing 41-60
9.5

Barchester North Park Care Home has a Review Score of 9.5 (9.545) out of 10, based on 20 reviews in the last 2 years. Over all time Barchester North Park Care Home has 73 reviews.

Overall Experience

  • 51
  • 19
  • 1
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  • 1

Date Published

73
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53

Review from P W (Daughter of Resident) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother and I have been very happy with the care provided to our Dad. All the staff were extremely kind and caring and Dad liked them all very much. He was particularly well looked after in his final week.

Reply from Daniel Hart, General manager at Barchester North Park Care Home

Thank you for such a positive and kind review, I'm so pleased that in dads final week his care and dignity was fully met. He was a much-loved character by all, I will share your comments with the staff.


Kind regards,
Daniel Hart,
General Manager.


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Review from John D (Nephew of Resident) published on 27 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

North Park have been amazing with my aunt, there is nothing they won't do for her and no job is ever too much. The home is clean and has a good feeling about it, the staff are all pleasant and it doesn't feel like a care home. Even us, as a family are welcomed. We cannot praise everyone enough for the
love, care and compassion that is given from the manager right through to the housekeeping team. Thank you all so much, we all appreciate you greatly. We go home knowing our aunt is as loved there as she is at home. That she's cared for, safe and most of all happy. Keep up the great work you do for the elderly.

Reply from Daniel Hart, General Manager at Barchester North Park Care Home

Thank you for such kind words this feedback will be shared with staff who will greatly appreciate your views. Daniel Hart - GM.


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Review from N G (Wife of Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff, without exception, treat my husband with great dignity and jolly him along when he is down. I can, at last, relax knowing he is safe and cared for.

Reply from Daniel Hart, General Manager at Barchester North Park Care Home

Thank you for this kind review. I will ensure I share this great feedback with all staff.


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Review from E K (Resident) assisted by family/friend published on 18 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Norton Park Care Centre is amazing. I have settled well and feel the staff have made it my home. The manager is fantastic and the care staff are fabulous, especially two care assistants in particular, who have helped me to settle so well. The home is clean and well presented and my room is lovely and
cosy.

Reply from Daniel Hart, General manager at Barchester North Park Care Home

Thank you for such a glowing review. It's such a nice feeling for us all knowing that we are fulfilling all your expectations. I will share this review with staff so they know your thoughts on their care and support.


Kind Regards
General Manager North Park


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Review from D D (Son of Resident) published on 31 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager went above and beyond to help all of us with Mum's admission. Staff are committed and caring and this gives us such comfort as a family. Mum has been the best she has been in a long time and we can't thank all the staff at North Park enough.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester North Park Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. It's wonderful to hear that the team have supported you as a family during this transition. I will pass on your feedback to the team.


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Review from Neville N (Son-in-law of Resident) published on 31 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our elderly family member has been a resident of the home for 2 years and receives care for his dementia and Alzheimer’s. The home has always been clean and the staff very caring. Recently a new manager has proven to be very proactive in leading further improvement and dealing effectively with concerns.
To us, the home seems to have a renewed vitality and the delivery of future proposals is extremely satisfying. Our confidence in the care here was high and is still increasing. Thanks to all the staff.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester North Park Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. Our Managers operate an open door policy and would welcome any continued feedback or suggestions. I will pass on your feedback to the team.


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Review from P B (Wife of Resident) published on 8 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the care given to my husband during his respite stay at North Park. From the new general manager to the laundry lady, all staff are very pleasant and caring, not only to the residents but to relatives as well.
I am confident that my husband is well looked after during
his visits to this excellent care home.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester North Park Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Hubert C (Husband of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the treatment and conditions at this home. I feel I can go home happy knowing my wife is in good, safe hands. There is plenty of activities to do to keep her mind active. I have no complaints.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester North Park Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. We pride ourselves in providing an extensive calendar of activities which enhance the day-to-day lifestyle of our Residents and we will pass on your feedback to the team.


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Review from Carol R (Daughter of Resident) published on 13 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Staff here are amazing and really do their best for the residents. Unfortunately, they are rushed off their feet and don't have much time to interact with the residents. This leads to long delays when answering the call buttons. Food is very repetitive with the staff not knowing what is going to be
served. I really feel sorry for the staff as they are hard workers, very caring and doing their best. 12 staff have left in a very short term. Today I moved my mum out as I feel this home has declined quite considerably over the past few months. Such a shame as she made some good friends and I know she loved the staff. More support for the staff is needed, morale is low and needs to be built back up.

Reply from Amanda Woolford, Operations Manager at Barchester North Park Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you for your comments regarding our staff team; we work hard to recruit the right carers and ensure they are inducted and trained to a high standard. We continually review our rota's to ensure we are continually meeting the needs of our residents as their health needs change. We would like to apologise for any concerns you experienced with your Mum's catering service. We are in the process of recruiting new staff to the catering team and the food service is being monitored by the General Manager and Regional team. We operate an open-door policy and extend a warm invitation to all our residents and families to discuss any concerns they may have.


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Review from Christine S (Daughter of Resident) published on 24 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of the Top Floor (dementia unit) for over 3 years now and has always had the best care and love from the staff. This week the care home staff excelled themselves even further. Her CHC funding came up for review and both management and a senior carer attended the meeting. Both
were utterly professional and totally efficient and voiced her profound care needs very clearly and as a result, her funding has been agreed. Can't recommend North Park enough.

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Review from Leonard M (Son of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last 2 weeks of her life at North Park Care Centre. During that time we found the care she received was to the highest standard. The staff ensured she was made comfortable at all times.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester North Park Care Home

Thank you for taking the time to review us, we value all feedback as this helps us to continue to improve our services where required. Thank you for your positive comments regarding the care provision at North Park and the care and respect shown to your Mother during this time, I shall pass on your feedback to the team. Thank you.


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Review from Leslie R (Son of Resident) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to North Park after a long spell in hospital. Naturally, he was worried about the move but the staff were outstanding in getting him settled. The staff were outstanding in getting him settled. The staff can't do enough to support Dad and indeed all of the residents - everyone is treated
with absolute dignity and respect. Whilst Dad has been poorly, I have stayed at North Park and witnessed the excellent care provided at first hand. North Park certainly "celebrates life" and I have no problem in recommending the care centre unreservedly.

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Review from Avril R (Daughter of Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since new activity coordinators are in place, the residents have more things to do rather than just sitting around doing nothing.
The garden could be better used by residents if there was a greenhouse/lean-to. I could help the residents grow plants/hanging baskets etc. Staffing levels seem low constantly.
Carers running around all the time struggling with the workload. Some seniors are very hands-on, however, other's just sit in the office.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester North Park Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We would like to respond by explaining that our staffing levels are reviewed regularly, the outcome depends on occupancy and individual dependency levels. Therefore staff ratios may differ at times. I was pleased to note that you have observed improvements in the home; we will continue to make changes to the environment of the home to the benefit of our residents. Our activities team continue to develop their lifestyle programme to enhance the programme to include mind, body and soul stimulation based on our Residents interests and hobbies and we actively encourage our Residents families to participate and would welcome your input to support our garden area. We have recently purchased a new small greenhouse to support this.


You are welcome to meet with me when next you visit the home to discuss any concerns that you may have so that we can address these immediately they occur.


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Review from Michelle M (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely, welcoming place, with very attentive staff.
As a family, I felt my dad was safe and very well looked after, especially as he started to decline.
My dad had a favourite senior, she knows who she is, he could be a bit outspoken at times, but he appreciated the extra time given to him
by this senior on the ground floor.

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Review from Pippa L (Daughter of Resident) published on 14 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home was excellent when my mum had to move in quite quickly due to deterioration in her health. All the staff were amazing with mum, treated her with respect and dignity. Mum had previously had respite at a different care home and hated it, but she settled in here really quickly.

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Review from William G (Son of Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was placed in North Park Care Centre just over a month ago. So far I have been very happy with the reception he has had and the overall level of care.
All management/staff appear friendly and caring - he has settled in well and "enjoying" the experience.
Only minor criticism is just that
my father doesn't request anything but would enjoy music (Classic FM) or TV to be put on.

Reply from Donna Smith, Administrator at Barchester North Park Care Home

Thank you for your lovely review.
We really appreciate your feedback.
I am really glad your father is happy at North Park.


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Review from Valerie C (Daughter of Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been in North Park care home for a few months. She has settled in lovely and has enjoyed her stay so far.
The home has included her in events and entertainment and she has become a valued member/resident. She has been given the role of resident's ambassador and she speaks up on and about
any issues raised by residents.
thank you all at North Park care home.

Reply from Donna Smith, Administrator at Barchester North Park Care Home

Thank you for your lovely review, we really appreciate your feedback.
I am really glad your mam is happy here.


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Review from Jemma J (Granddaughter of Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the care and support that my grandad received. As his advocate, we had no problems, always received information when needed. The staff are very friendly and approachable, knowledgeable about his conditions and offer support to us family members.
Food provided is excellent, all
freshly made and specials made to order. My grandad loved participating in the home's activities.

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Review from Jill L (Daughter-in-law of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a lovely experience in North Park. My father in law spent his last few months very happily. He enjoyed the food, he loved all of the care staff and said there was no comparison to the other care home he was in.
The room and whole home were spotless and aroma free.
We were very happy with all
aspects of the care home.

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Review from C B (Daughter of Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is early days in my father's care but I have been very impressed by the high standard of care shown by the staff here.
As a family, we have been made to feel very welcome and no query has been a problem. They are warm and friendly and keen to help as well as being highly competent in dealing with
clinical needs.

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Current Review Score: 9.5 (9.545)

Overview of Review Score

The Review Score of 9.5 (9.545) out of 10 for Barchester North Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.545 for Barchester North Park Care Home is calculated as follows: ( (165 Excellents x 5) + (45 Goods x 4) + (9 Satisfactorys x 3) + (13 Poors x 2) + (1 Very Poors x 1) ) ÷ 233 Ratings = 4.545

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester North Park Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (1)

Lisa

Lisa Frame

Job Title: General Manager

Hi, I’m Lisa, the General Manager here at North Park.


I have worked for Barchester for just over 6 years now, starting as a senior carer and working my way up to Deputy Manager and now General Manager.


I have worked for the care sector since 2002 in various care settings, including other care homes and hospitals. I am very passionate about providing high-quality person-centred care to those we support.