Barchester North Park Care Home

I'Anson Street, Darlington DL3 0SW
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9.5 73 Reviews
  • Barchester North Park Care Home, Darlington
North Park Care Home provides residential care for older people, those living with disabilities or sensory loss, as well as people living with dementia.

They strive to offer the best possible quality of life in terms of medical support, physical surroundings, meaningful activities and hospitality. The skilled and attentive staff ensure that residents can maintain their dignity, independence and choice, irrespective of physical or mental health.

People living with dementia are cared for in the dedicated Memory Lane Community, which has been specially adapted to support those living with the condition, using careful design and colours.

It includes reminiscence aids, memory boxes and a life skills kitchen to help keep residents keep active. They base care on regular assessments and reviews, involving both the individual and their family.

Located in Darlington with scenic park views and safe, secluded gardens, North Park is also close to local amenities and not far from the A1.

The home is ideally situated to meet your needs and staff would love to show you what's on offer, so please call or, better still, pop in and experience North Park for yourself.

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Care Provided by Barchester North Park Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lisa Frame (Senior General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester North Park Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,044

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester North Park Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Barchester North Park Care Home Reviews (73)

Total of 73, showing 61-73
9.5

Barchester North Park Care Home has a Review Score of 9.5 (9.545) out of 10, based on 20 reviews in the last 2 years. Over all time Barchester North Park Care Home has 73 reviews.

Overall Experience

  • 51
  • 19
  • 1
  • 1
  • 1

Date Published

73
5
8
20
53

Review from Keith J (Son of Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care delivered by brilliant staff and management.

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Review from Michael S (Great Great-Nephew of Resident) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our relative is on the top floor and gets excellent care.

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Review from Jane A (Daughter of Resident) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff and very caring.

Reply from Mark Culley, Manager at Barchester North Park Care Home

Thank you Jane, we all at North Park appreciate this review


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Review from Kenneth D (Son of Resident) published on 18 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my mother's ninth stay for respite care. As usual, the care has been more than satisfactory.
The rooms are comfortable and residents well looked after.

Reply from Mark Culley, Manager at Barchester North Park Care Home

Thank you Kenneth, your Mam is such a lovely person she is welcome back anytime.


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Review from J T (Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've been in some other homes before this one. This is by far the best.
The staff are so helpful and really care for us all.

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Review from Sylvia B (Wife of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care provided for my husband. After a fall in a hospital a year ago he couldn't talk or walk. He now can walk with help and still does not talk but does understand a few commands.


I would like to see an easier route to park next to the home so that residents can enjoy fresh

air and people walking dogs etc.

Reply from Mark Culley, Manager at Barchester North Park Care Home

Thank you, Sylvia, for your feedback, we will certainly look into your comments and address again.


Thank you.


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Review from Yvonne W (Daughter of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is always clean, staff are busy but always make time to see to the service users.
There are plenty of activities and variety of food.
Service users are well treated, kept clean and are encouraged to mingle.
When called out, due to a fall, the staff are brilliant, looking after everyone.

Reply from Mark Culley, Manager at Barchester North Park Care Home

Thank you, Yvonne, for your response, Feedback. It's always appreciated and your great comments are very important to us. I will pass this onto the staff. Thank you again


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Review from Avril G (Partner of Resident) published on 7 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care, myself and family are pleased with the end of life care not just what my partner received but how we were looked after.


Also after spending a few days living in the care home with my partner, I would highly recommend North Park Care Centre.


Thank you to everyone who looked after

him and us.

Reply from Mark Culley, Manager at Barchester North Park Care Home

Thank you Avril and your very supportive family, it was a pleasure to look after John. The care staff will always remember John for his cheekiness!


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Review from Christine P (Daughter of Resident) published on 18 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was not an easy decision to put my mum in a home but as I was no longer able to cope there was no other option. Social Services told me there was a place available at Barchester North Park Care Centre and I will be forever grateful that there was. I have visited a couple of times every week for the
last 6 months and couldn't be happier with the care that mum receives. It is still extremely sad to see her deteriorate slowly however, she now has the wonderful staff to support her and I can't ask for more than that.

Reply from Mark Culley, Manager at Barchester North Park Care Home

Hi Christine
Thank you for your kind words and I will certainly pass this on to everyone. It's a pleasure to have your mum and her sister both living with us at North Park and not to mention your help and support.
Thank you.


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Review from Y H (Niece of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family of my late aunt, we were very happy with the care and support shown by all members of staff. Aunty was very anxious going into a care home but with the genuine support and reassurance from staff, she soon settled. Before going into North Park she has lost her confidence with the interaction
with all the staff and residents we saw her confidence grow.
Staff were very supportive to us when aunty became ill, keeping us updated with her treatment which was very much appreciated.

Reply from Mark Culley, Manager at Barchester North Park Care Home

Thank you for your kind feedback, it was a pleasure to help your aunt. She had a very supportive family and on behalf of all the staff at North Park Thank you


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Review from Andrew T (Son of Resident) published on 27 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mam has been suffering with Alzheimer's for several years, we tried everything to keep her at home with my Dad (overnight carers, respite care, family care) but in July we were all at breaking point and reluctantly made the heartbreaking decision to take her to North Park. She did not want to go
and we had to get Deprivation of Liberty Safeguards. At first it was very hard, but eventually, she has slowly adjusted. She is happier than she was at home, she is stimulated and has made friends. The staff at North Park have been excellent, helping Mam and us through some very tough times. Having visited most of the homes in Darlington, I can confidently say North Park is the best. Mam loves to walk in the park and have her hair done. All the staff do truly "care".

Reply from Mark Culley, Manager at Barchester North Park Care Home

Thank you for your kind comments and feedback.


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Review from Hans P (Friend of Resident) published on 3 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the appointee of a seriously ill resident person and have his written authority to manage his own affairs and assist his wife, his very kind and caring wife. We work hand in glove. His wife and I had him moved from another home in the vicinity, which had not met our expectation. Before moving
him I prepared a detailed list of questions and spoke together about these points with both the General Manager and the Administrator. All answers were to our complete satisfaction. The difference is enormous. The purpose built place is very pleasant and its staff are very, very helpful, knowledgeable and always friendly. Neither his wife or I have discovered a single thing that was not done for him, on the contrary, being so ill, he seems to get such loving care. He is helped to walk to the lounge and the dining room, which I had not seen for more than three months. Occasionally my friend smiles again and already feels at home there.

Reply from Mark Culley, Manager at Barchester North Park Care Home

Thank you so much for this great feedback, our aim is to provide this level of service to all who live, visit or work at North Park. Thank You


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Review from Sue C (Daughter of Resident) published on 25 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't praise North Park Care Home enough for looking after my dad and also my father-in-law. Staff are caring and supportive to all of us as a family. Every member of staff from the management down, are helpful, cheerful and cannot do enough. Always there to lend an ear when needed. It's not an easy
time when a family member has to go into a home but with support like we are given it's made much easier.

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Current Review Score: 9.5 (9.545)

Overview of Review Score

The Review Score of 9.5 (9.545) out of 10 for Barchester North Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.545 for Barchester North Park Care Home is calculated as follows: ( (165 Excellents x 5) + (45 Goods x 4) + (9 Satisfactorys x 3) + (13 Poors x 2) + (1 Very Poors x 1) ) ÷ 233 Ratings = 4.545

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester North Park Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (12)

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Meet the Team (1)

Lisa

Lisa Frame

Job Title: General Manager

Hi, I’m Lisa, the General Manager here at North Park.


I have worked for Barchester for just over 6 years now, starting as a senior carer and working my way up to Deputy Manager and now General Manager.


I have worked for the care sector since 2002 in various care settings, including other care homes and hospitals. I am very passionate about providing high-quality person-centred care to those we support.