Riverside View Care Home

Hutton Avenue, Darlington DL1 2AQ
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9.4 52 Reviews
  • Riverside View Care Home, Darlington
At Riverside View Care Home in Darlington, residents experience person-centred care and a supportive, homely environment. Specialising in caring for the elderly and those with needs such as dementia and Parkinson's disease, the dedicated team focuses on ensuring each resident feels safe, valued, and comfortable. With room for up to 59 individuals, Riverside View provides not just care, but a community where residents can flourish.

Offering a wide range of services, including palliative care, convalescent care, and respite care, Riverside View ensures that all residents receive tailored care to meet their unique needs. Each of the 59 single rooms comes with an ensuite WC, providing comfort and privacy.

Residents also enjoy access to a range of excellent facilities, including a garden area, spacious communal lounges, and a kitchenette, promoting a sense of independence. Whether relaxing in the dedicated activities room or taking in the views from the secure gardens, Riverside View creates a space where residents can maintain their daily routines while receiving the highest standard of care.

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Care Provided by Riverside View Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Michelle Szczesniak (Home Manager)
  • Admission Criteria
    • LA and self funders
    • Ages 65+
  • Room Information
    • Single Rooms (59)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Riverside View Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150
    • Self-Funded Residential Dementia Care from £1,175
    • RESPITE Self-Funded Residential Care from £1,150
    • RESPITE Self-Funded Residential Dementia Care from £1,175

  • If you are unsure of the fees, please speak to our Home Manager.
  • (these prices are only a guideline, please contact Riverside View Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome. Please ring the doorbell and a member of staff will open the door for you.


  • Parking

  • Ample on site parking.


Riverside View Care Home Reviews (52)

Total of 52, showing 1-20
9.4

Riverside View Care Home has a Review Score of 9.4 (9.360) out of 10, based on 10 reviews in the last 2 years. Over all time Riverside View Care Home has 52 reviews.

Overall Experience

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Review from B L (Wife of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely feeling to the home when you walk in. Manager goes above and beyond in every aspect of care home and residents. My husbands room is clean and comfortable, the food is excellent, I know this first hand as when my husband first went into care he wasn't eating, the manager asked me if I would have
lunch with husband and he now eats both dinner and dessert. Staff are friendly and welcoming and I am more than happy as to how he is looked after.

Reply from Paul Millar, Marketing Manager at Riverside View Care Home

Thank you for taking the time to review our home . We are delighted at how your husband has settled in and with his progress . Your kind words are greatly appreciated and I will of course pass them on to The Riverside view team .


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Review from J K (Son of Resident) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at riverside view are very good and treat my mam with good care and attention. Food is very good and freshly prepared ans good variety. The home is kept very clean and is cleaned daily.Mams Room is large with own bathroom and very nicely decorated which you can add to with your own decoration.
Overall the care home is very good with great staff and management who look after the patients needs and listen to relatives if they have any issues.

Reply from Paul Millar, Marketing Manager at Riverside View Care Home

Many thanks for taking the time to review our home . It is a pleasure to care for your Mum . Your kind words are greatly appreciated and I will of course pass them on to the Riverside family .


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Review from Katy M (Sister of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to convey my sincere thanks to the staff who helped my sister prepare for rehearsals in advance of her appearance and accompanied her on her performance playing the harmonica on the Dementias Talent Show at Darlington Theatre.

Reply from Jackie Brook, Care Relationships at Riverside View Care Home

Thank you so much for your kind words. We're delighted to have supported your sister in preparing for such a special moment. It was an absolute joy to accompany her and see her talent shine at the Dementias Talent Show. Moments like these mean the world to us!


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Review from S C (Sister of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was transferred to Riverside View from hospital after a fall which resulted in a fractured pelvis. From the moment he arrived, he was greeted with respect and friendliness by all the staff. He had great care and nothing was too much trouble for the staff whenever anything was required.
The
food was excellent and plentiful and we wouldn't hesitate to recommend this place to anyone.

Reply from Jackie Brook, Care Relationships at Riverside View Care Home

Thank you so much for sharing your kind feedback about Riverside View. We were so pleased to hear that your brother received such excellent care during his time with us. Our team is dedicated to ensuring every resident feels respected, supported, and well cared for, so it's wonderful to know that this was reflected in your brother's experience. We were also delighted that you were impressed with the food we understand how important it is for our residents to enjoy delicious and nourishing meals. Your recommendation means a great deal to us and will be sure to share your lovely comments with the team. Thank you again for your kind words they are greatly appreciated.


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Review from A D (Wife of Resident) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the whole experience of Riverside Care Home very positive. The staff and management are all very caring nothing is too much trouble and I would recommend it to anyone considering respite care or other as a safe and welcoming place. It has very much helped me with my relative and has been
a very positive experience. All requirements of residents are met with care and a positive outlook.

Reply from Jackie Brook, Care Relationships at Riverside View Care Home

Thank you for your wonderful review. We're delighted to hear that your experience at Riverside Care Home has been so positive. Your kind words about our caring staff and management mean a lot to us. We're pleased to have provided a safe and welcoming environment for your relative and appreciate your recommendation.


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Review from Susan P (Daughter of Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Riverside View is a lovely care home. A bright, clean, happy place, where my relative is safe and well looked after. The staff are friendly, caring and happy. The staff are the ones that make this care home what it is. A welcoming environment for residents and visitors alike. Safe, secure, clean and
homely.
Well done, all staff!

Reply from Home Manager, Home Manager at Riverside View Care Home

Thank you for your review of Riverside View. We're thrilled to hear your relative feels safe and well cared for in our bright, clean, and happy environment. Our staff takes pride in creating a welcoming and secure space, and your recognition means a lot.
We're proud to have you and your relative as part of the Marton Care community at Riverside View.


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Review from J D (Daughter of Resident) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited this home for the last six years and have always found the staff friendly and caring. Residents' needs are met to their requirements.

Reply from Paul Millar, Marketing Manager at Riverside View Care Home

Many thanks for taking the time to review our home.
Your kind words are greatly appreciated and I will of course pass them on to the Riverside family.


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Review from Angela C (Daughter of Resident) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam is very happy here. Staff are friendly and lots for Mam to do. Room nice and get informed if she takes ill or has a fall.

Reply from Paul Millar, Marketing Manager at Riverside View Care Home

Dear Angela, many thanks for taking the time to review our home. It is an honour and a privilege to be able to care for your mam. Your kind words are greatly appreciated, and I will, of course, pass them on to the Riverside family.


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Review from Sandra R (Daughter of Resident) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad receives excellent care and all the staff are friendly and approachable.

Reply from Paul Millar, Marketing Manager at Riverside View Care Home

Dear Sandra, many thanks for taking the time to review our home. It is a privilege to be able to care for your Dad. Your kind words are greatly appreciated, and I will, of course, pass them on to the Riverside family.


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Review from Ann B (Wife of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is happy here, and as he has never been a social man, he is happy in his room with the television.

Reply from Paul Millar, Marketing Manager at Riverside View Care Home

Dear Ann, many thanks for taking the time to review our home. It is a privilege to be able to care for your husband, and are delighted at how settled he is. Your kind words are greatly appreciated, and I will, of course, pass them on to the Riverside family.


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Review from Elizabeth M (Daughter of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would just like to thank all the staff for the kindness, care and compassion they showed not only to my mum but also to our family.
During difficult times over the past few years when visits were limited it was of great comfort to know that my mum was well looked after in a professional and happy
environment.
The staff are a credit to their profession and no words can fully express my gratitude. Thank you.

Reply from Paul Millar, Marketing Manager at Riverside View Care Home

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to The Riverside family.


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Review from Pamela E (Niece of Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt spent her last 21 months in this home. She had settled in very well enjoying the care she received which relieved my sister and me of a great deal of concern while she had been living alone, especially during COVID. She was very happy with the staff and carers who were friendly, polite and always
available to answer our questions and was able to make new friends. At the end of her time, she died in the home at the age of 99 surrounded by familiar people and in her own room with appropriate care.

Reply from Paul Millar, Marketing Manager at Riverside View Care Home

Dear Pamela, many thanks for taking the time to review our home. It was our pleasure to care for your aunt and she is sorely missed. Your kind words are greatly appreciated and I will of course pass them on to the manager and the Riverside family.


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Review from Jeff T (Son of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to thank everyone at Riverside View Care Home for the brilliant care and love that has shown to my mam during the 5 years that she was resident. I have the utmost respect for everything that you guys do, in very difficult circumstances. I take my hat off to you all for working so hard at all
times to make sure that those that are unable to care for themselves are looked after, safely, in comfort and are happy whenever possible. I feel that as an occupation you are overlooked and undervalued. I have nothing but the highest level of respect for you. My mam settled into the home very quickly, she seemed to be pretty happy. I don't have any experience or comparison with other care homes but she usually seemed content and smiling!

Reply from Paul Millar, Marketing Manager at Riverside View Care Home

Dear Jeff, many thanks for taking the time to review our home. It was our pleasure to care for your mum, she is sorely missed. Your kind words are greatly appreciated and I will, of course, pass them on to the manager and the Riverside family.


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Review from Adam S (Son of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always been very happy with care of my 2 aunties and my mum. Lovely staff and really care for the residents. The manager has been amazing and a great support to me whilst caring for my family.

Reply from Paul Millar, Marketing Manager at Riverside View Care Home

Dear Adam, Many thanks for taking the time to review our home, it is our pleasure to care for your family. Your kind words are greatly appreciated and I will of course pass them on to the Riverside family.


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Review from Ian T (Son of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to thank each and every one at Riverside for the care, attention, patience and compassion shown to my mam during the 5 years she spent at Riverside Care Home.
I have the utmost admiration for everything that you guys do, in very difficult, restricted and challenging circumstances. I take my
hat off to you all for working so hard at all times to make sure that those that are unable to care for themselves are looked after, safely, in comfort and are happy whenever possible. The job you guys do is so often overlooked and undervalued. I have nothing but the highest level of respect for you.
My mam may not have been able to thank you herself but please may I take the opportunity to do so on her behalf. It was of great comfort to us all that in her final years she was in such good hands. I don't have any experience or comparison with other care homes but I know she was happy and content with the genuine care, company and humour that filled her time with you.

Reply from Paul Millar, Marketing Manager at Riverside View Care Home

Dear Ian, Many thanks for taking the time to review our home. It was our pleasure to care for your mum and she is sorely missed by all at Riverside. Your kind words are greatly appreciated and I will of course pass them on to the Riverside family.


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Review from J B (Resident) assisted by family/friend published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I expected to be here for six weeks but due to unforeseen circumstances, I am still here after four months. I have found the whole experience demoralising, depressing and a bit scary. Having said that the staff have been excellent they are helpful and friendly and have been accommodating in allowing
my partner to be with me every day.

Reply from Paul Millar, Marketing Manager at Riverside View Care Home

Many thanks for taking the time to review our home. We fully understand that the process of moving into a care setting can be a daunting one but am pleased that the colleagues at Riverside have made it as comfortable as possible. Your kind words are greatly appreciated and I will of course pass them on to Claire and the team.


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Review from Vanda M (Daughter of Resident) published on 11 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate the standard of care that my mum receives highly enough! I would give the home six stars out of five if I could. The warmth and genuine affection that she is given - even at her most troubled dementia moments - is just as anyone would want for their much loved mum. The home is extremely
well run, clean and fresh, the residents are well monitored and fed and cajoled into suitable activities. The staff go out of their way to accommodate requests - I live 300 miles away but I am able to have regular video calls with her, courtesy of the wonderful activities staff. Mum is as happy as she could possibly be in the circumstances and I can never express my gratitude adequately.

Reply from Paul Millar, Marketing Manager at Riverside View Care Home

Dear Vanda, Many thanks for taking the time to review our home. It is truly our pleasure to care for your mum and we are delighted that you are so pleased with the care afforded. Your kind words are really appreciated and I will of course pass them on to the manager and the colleagues at Riverside view


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Review from G S (Son of Resident) published on 20 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the past six and a half years, my mother, and initially my father, have been cared for at Riverside View. I know CQC judges a home on these five things - safe, caring, responsive and well-run. I would score Riverside highly on all of these things. The manager is an exceptional registered manager,
and her staff (from some of whom have been with her for many years) are a credit to her. She has shown amazing patience and skill in working with my mother and with her family. This has been much appreciated. My mother died the day this was posted. I would like to say how well the staff worked with my mothers palliative care and how good they were with my sister and I and supported us on our last day with my mother.

Reply from Paul Millar, Marketing Manager at Riverside View Care Home

Dear Graham, many thanks for taking the time to review our home. It has been our pleasure to care for your parents. All feedback is greatly appreciated and allows us to continually improve our services. Your kind words are greatly appreciated, and I will, l of course, pass them on to all the colleagues at Riverside View.


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Review from Lynda G (Niece of Resident) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 94-year-old uncle became a resident 5 months ago. He has mixed dementia, limited sight and hearing and poor mobility. As a family, we cannot speak highly enough of the wonderful staff who have cared for him with so much warmth, patience and kindness, especially with the added difficulties of the
Covid pandemic. My uncle is treated with respect and with an appreciation and understanding of his dementia by all the staff we have met. As his family, we have also felt supported by the staff and encouraged to contact them if we have any questions or worries. Nothing is too much trouble. It is so comforting and reassuring to know he is looked after by such caring professionals.

Reply from Shellene Armstrong, PA at Riverside View Care Home

Thank you for your review and feedback for Riverside View Care Home.


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Review from David W (Son of Resident) published on 24 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad joined the home in August at the age of 90, following a series of falls and being diagnosed with dementia. Throughout his stay, I have been greatly encouraged and pleased by the care and treatment shown by all staff. Despite not being able to enter the home, I have been impressed by the kindness
and professionalism expressed by staff and management. Dad is obviously happy and content in the home, he looks healthy and is well-groomed and talkative.

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Current Review Score: 9.4 (9.360)

Overview of Review Score

The Review Score of 9.4 (9.360) out of 10 for Riverside View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.513 for Riverside View Care Home is calculated as follows: ( (65 Excellents x 5) + (47 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 117 Ratings = 4.513

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.847 Points relating to the number of positive Reviews for Riverside View Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8. 10 Positive Reviews ÷ 11.8 = 0.847

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Nov 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Michelle

Michelle Keep

Job Title: Care Home Manager

Joined: 2023

Michelle Keep is an experienced care home manager.


Frequently Asked Questions about Riverside View Care Home

What types of Care is Riverside View Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Riverside View Care Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Riverside View Care Home have?

There are 59 Single Rooms.

What are the Facilities & Services at Riverside View Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Riverside View Care Home to the centre of Darlington?

1.4 mile(s) as the crow flies, distance by road may be significantly further.