Riverside View Care Home

Hutton Avenue, Darlington DL1 2AQ
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9.4 52 Reviews
  • Riverside View Care Home, Darlington
At Riverside View Care Home in Darlington, residents experience person-centred care and a supportive, homely environment. Specialising in caring for the elderly and those with needs such as dementia and Parkinson's disease, the dedicated team focuses on ensuring each resident feels safe, valued, and comfortable. With room for up to 59 individuals, Riverside View provides not just care, but a community where residents can flourish.

Offering a wide range of services, including palliative care, convalescent care, and respite care, Riverside View ensures that all residents receive tailored care to meet their unique needs. Each of the 59 single rooms comes with an ensuite WC, providing comfort and privacy.

Residents also enjoy access to a range of excellent facilities, including a garden area, spacious communal lounges, and a kitchenette, promoting a sense of independence. Whether relaxing in the dedicated activities room or taking in the views from the secure gardens, Riverside View creates a space where residents can maintain their daily routines while receiving the highest standard of care.

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Care Provided by Riverside View Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Michelle Szczesniak (Home Manager)
  • Admission Criteria
    • LA and self funders
    • Ages 65+
  • Room Information
    • Single Rooms (59)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Riverside View Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150
    • Self-Funded Residential Dementia Care from £1,175
    • RESPITE Self-Funded Residential Care from £1,150
    • RESPITE Self-Funded Residential Dementia Care from £1,175

  • If you are unsure of the fees, please speak to our Home Manager.
  • (these prices are only a guideline, please contact Riverside View Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome. Please ring the doorbell and a member of staff will open the door for you.


  • Parking

  • Ample on site parking.


Riverside View Care Home Reviews (52)

Total of 52, showing 21-40
9.4

Riverside View Care Home has a Review Score of 9.4 (9.360) out of 10, based on 10 reviews in the last 2 years. Over all time Riverside View Care Home has 52 reviews.

Overall Experience

  • 36
  • 15
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Date Published

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Review from Philip L (Son of Resident) published on 24 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always feel welcome. The staff are friendly and polite. They all care and looked after the residents as you would expect. One a personal note, the staff are great with my mum. They obviously think a lot about her, and I always know that she will be safe and well, even in these difficult times. The staff
at Riverside are fantastic, and make it a great place for my mum to be living in.

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Review from Donna H (Friend of Resident) published on 24 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff extremely helpful when I call via telephone, always friendly and informative.

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Review from Kathryn W (Daughter of Resident) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful place, staff couldn't be more friendly and accommodating. Nothing is too much trouble. It is hard not being able to see Mum properly, but I know she couldn't be better looked after.

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Review from L K (Daughter of Resident) published on 19 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mam has been here, she is happy and settled. The staff are great, very caring and helpful. During this dreadful pandemic, every member of staff at this home has gone above and beyond to make sure all residents are happy and well cared for. I cannot praise them enough, they have kept me updated
on how my mother is when I've rung, and since lockdown has slightly eased, they allow us to visit with social distance and every other precaution that is needed to be in place. They have put photos of the residents on Facebook showing events they are doing etc. This, I found very reassuring to see Mam well and happy. All the staff have and are working so hard at this time, hats off to them all.

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Review from Heather S (Daughter of Resident) published on 23 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at Riverside View since 2015. The staff are always kind and friendly, and provide excellent care for her, as well as encouraging her to engage in the life of the home. I too feel very welcome and at home when I visit. The staff always resolve any concerns I have about Mum's health
or well being. The building is light and gives a feeling of space with large attractive rooms. It is always very clean.

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Review from Diana Y (Daughter of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Riverside View for the last 18 months. Throughout this time I have been hugely impressed by the standard of care she has received. The home is clean, well maintained and efficiently run but it is the truly wonderful staff who make it such a happy and welcoming place
to visit. They are unfailingly kind and attentive, endlessly patient and totally committed to providing the best possible care experience for the residents. Thank you for all that you do to help my mum.

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Review from Derek A (Son of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was here for four years until she passed on May 5th, at 99 years old. She loved it there. It is a really nice place and the staff are excellent. I live abroad so I didn't get to visit often but I called every Sunday and the staff were always happy to take the phone to her. She was blind but
the staff always took excellent care of her and she was always clean and tidy. My sister and family lived close by and visited regularly. The food is very good and refreshments are always available. They keep the place very clean. They have a nice garden to sit out in. Lots of activities to keep them occupied. If and when the time comes for me to have to go into a care home if I could find one half as nice as this I would be happy.

Reply from Amanda Cunningham, Operations Director at Riverside View Care Home

Thank you for your feedback and our condolences for the loss of your mother.


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Review from Sara S (Daughter of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam's had good support and care from the staff. They have helped her recover her health and she is now making friends, having fun doing crafts. Thank you to all the staff for being there for mam and her friends in this difficult time.

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Review from L E (Sister-in-law of Resident) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister in law was cared for excellently during her stay. The management and staff were amazing and very caring towards her. Can't thank them enough. Excellent care home.

Reply from Olivia Shields, Marketing Assistant at Riverside View Care Home

Thank you, Linda, for letting us know how we are doing at Riverside View Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Dorothy H (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Riverside provides excellent care. The staff are all very friendly and professional. They always have time to help and assist in every need. The home is clean (and does not smell) and well maintained. The food is well cooked and always plenty of it. My mother has never looked so good.

Reply from Olivia Shields, Marketing Assistant at Riverside View Care Home

Thank you, Dorothy, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from Stuart E (Brother of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unable to visit on a regular basis. I need to feel confident - which I do.

Reply from Olivia Shields, Marketing Assistant at Riverside View Care Home

Thank you, Stuart, for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Have a fantastic day.


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Review from Norma S (Daughter of Resident) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Riverside View Care Home for four and a half years. Over this time the care she received was of an excellent standard. We found all the staff to be extremely caring and friendly.

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Review from Judith L (Daughter of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam settled well, enjoys the interaction with staff.

Reply from Ronnie Cavanagh, Marketing at Riverside View Care Home

Thank you, Judith, for letting us know how we are doing at Riverside View Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Susan K (Daughter of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been settled since coming to Riverside.

Reply from Ronnie Cavanagh, Marketing at Riverside View Care Home

Thank you, Susan, for your positive feedback towards Riverside View Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how well your Dad has settled in. If there is anything more we can do, please do not hesitate to reach out.


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Review from P P (Nephew of Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle had excellent care and attention during his stay at Riverside. Lovely staff. Helpful and considerate - they're excellent.
Lovely situation too.
Nothing was too much trouble. I highly recommend the home and staff without a doubt.

Reply from Ronnie Cavanagh, Marketing at Riverside View Care Home

Thank you for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Riverside View Care Home. We are so pleased you felt that our team lived up to expectation and treated your Uncle with dignity and the compassion he deserved during his time at our home. We hope that his time at Riverside View did see some friendships flourish with both the Care team and residents. Thank you again, if there is anything more we can do please do not hesitate to reach out.


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Review from Bernard S (Son of Resident) published on 24 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really good care from an excellent team of staff. They are all friendly, caring and highly professional. The rooms, dining area and lounges are all fresh and lovely. It is very nice to have the lovely views onto the garden and riverside. The care they give my mother is first class.

Reply from Ronnie Cavanagh, Marketing at Riverside View Care Home

Thank you, Bernard, for your comments about your recent experience at Riverside View Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from David B (Son of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for over a year now. She is treated with consideration and much affection. She regards the residence as home. Due to her poor eyesight, she does not have as much interaction with other residents but the staff make every effort to include her in all activities. I feel more
happy myself knowing that she is in such a caring place.

Reply from Ronnie Cavanagh, Marketing at Riverside View Care Home

Thank you, David, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Riverside View Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Veronica T (Daughter of Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been a resident for one year and within that year he has had to cope with illness, admittance to hospital and bereavement of his wife who was also a resident. The staff have helped both him and I through these occasions, supporting us both along the way.
It hasn't been an easy road and sometimes
I have had to speak for him but he is now very settled and does refer to his room as home.

Reply from Ronnie Cavanagh, Marketing at Riverside View Care Home

Thank you, Veronica, for letting us know how we are doing at Riverside View Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. If there is anything more we can do, please do not hesitate to reach out.


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Review from Rosanne B (Daughter of Resident) published on 11 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum resided at Riverside View for a very happy nine years. During this time, I have seen several management changes but the management team in place now is outstanding.
There are a core number of staff who have cared for mum from day one throughout her dementia journey. I will never forget the
support and kindness they provided both to mum and me in some very difficult times coming to terms with the development of this condition. A very special thank you.
The newer members of the team are also a brilliant asset and very dedicated carers working at times in a very challenging environment.
Unfortunately mum passed away recently, at her Riverside home surrounded by the love of her family staff and residents. In addition, me and my sister spent a few overnights at Riverside View, this gave us the rare opportunity to meet the night staff, which makes up an all-around special care team.
Thank you so much and I will miss my 9 years association with this wonderful outstanding home.

Reply from Ronnie Cavanagh, Marketing at Riverside View Care Home

Thank you, Rosanne, for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Riverside View Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your Mum with dignity and the compassion she deserved during her time at our home. We hope that her time at Riverside View did see some friendships flourish with both the Care team and residents. Thank you again, Rosanne, if there is anything more we can do please do not hesitate to reach out.


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Review from Debbie B (Daughter of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

For the short time, my mum has been a resident I've found everything to my satisfaction any worries or problems have always been dealt with professionally with care, dignity and quickly.
Extremely clean home, well presented.
All staff I've come into contact with have been so supportive in settling
mum.

Reply from Ronnie Cavanagh, Marketing at Riverside View Care Home

Thank you, Debbie, for your feedback following your recent experience of Riverside View Care Home. We are happy to learn it has been so positive and that you have found our team so supportive. We appreciate all of your comments. Have a fantastic day.


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Current Review Score: 9.4 (9.360)

Overview of Review Score

The Review Score of 9.4 (9.360) out of 10 for Riverside View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.513 for Riverside View Care Home is calculated as follows: ( (65 Excellents x 5) + (47 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 117 Ratings = 4.513

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.847 Points relating to the number of positive Reviews for Riverside View Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8. 10 Positive Reviews ÷ 11.8 = 0.847

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Nov 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (1)

Michelle

Michelle Keep

Job Title: Care Home Manager

Joined: 2023

Michelle Keep is an experienced care home manager.