Riverside View Care Home

Hutton Avenue, Darlington DL1 2AQ

9.4 52 Reviews

Funding & Fees Guide for Riverside View Care Home

Funding Types Accepted

Self funding (Private)

Local Authority with Top-Up

Local Authority

NHS Continuing Healthcare (CHC) Funding

Weekly Charges per Person

Self-Funded Residential Care from £1,150
Self-Funded Residential Dementia Care from £1,175
RESPITE Self-Funded Residential Care from £1,150
RESPITE Self-Funded Residential Dementia Care from £1,175

If you are unsure of the fees, please speak to our Home Manager.

(these prices are only a guideline, please contact Riverside View Care Home to find out the exact price for your requirements)

Facilities

Close to Local shops

Gardens

Lift

Minibus or other transport

Near Public Transport

Own Furniture if required

Pet Friendly (or by arrangement)

Phone Point in own room

Residents Internet Access

Residents Kitchenette

Smoking not permitted

Television point in own room

Wheelchair Access

Order by:

Review from Adrian F (Son of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience

All the staff are very helpful and caring but at times not fully staffed. The rooms are kept very clean and tidy. Overall standards are good and my dad appears very happy. The fees are quite high and risen sharply since my Dad first came in by £160 per week.

Reply from Ronnie Cavanagh, Marketing at Riverside View Care Home

Thank you, Adrian, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Riverside View Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Clare C (Niece of Resident) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience

A clean welcoming care home. Friendly staff.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Riverside View Care Home

Thank you, Clare, for your feedback about our home. We are pleased to hear that your experience of Riverside View Care Home has been so positive. We look forward to seeing you again soon. Take care.

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Review from Andrew S (Cousin of Resident) published on 28 September 2017
Submitted via Website • Report

Overall Experience

My cousin is in this care home. Care is at best 'inconsistent' with the times of medicines etc varying considerably, whether this is down to lack of staff or management I don't know. However, having to be woken in the early hours to be given ear drops when these should have been given hours earlier

is not acceptable.

How often should a resident be bathed? In this case, no bath has been given in 3 weeks.
How often should a bed linen be changed? In this case, the same pillow covers have been on for weeks.

Food is at best bland and the cheapest option given. There seems to be no menu and the resident is not offered a choice, again meal times vary considerably if taken in your room.

A very disappointing report.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Riverside View Care Home

Thank you for taking the time to leave us your feedback. We are very sorry to hear of the concerns that you have raised and would welcome the opportunity to discuss these in more detail. Please could we ask that you kindly contact the Home Manager or Regional Manager for the care home in the first instance or alternatively the link to our complaints information is https://www.fshc.co.uk/feedback-on-our-homes/ where additional contact information is provided. We look forward to hearing from you.

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Review from Jacqui D (Granddaughter of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience

My grandma came into Riverside in March 2016. The care my grandma receives is excellent, she loves the meals and has today just said to me that she is so pleased I got her into Riverside. My grandma loves it when they have entertainment which they regularly do.

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Review from Joyce H (Wife of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience

All staff are pleasant and courteous, surroundings are always clean. My mother says she could not have been in a nicer place and they are all good to her and kind. This helps me feel happier about her being in a care home and this gives me peace of mind.
Any queries we have had are all quickly dealt

with.

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Review from R T (Brother of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience

Very happy with the care and concern the staff have for my brother and also others here.
Have marked all boxes good, the reason given, there is always room for improvement.

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Review from Jane M (Daughter of Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience

Staff have been friendly and supportive, both administrative, care staff and managerial. My mother is well cared for when she is in the care home. Senior care workers always do a care plan for her when she goes in for respite. I would also like to include domiciliary staff in this review as they have

been pleasant to me and my mother.

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Review from Patricia W (Wife of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience

I ma delighted with the care my husband is receiving at Riverside View and visit him most days. In fact I have recommended this home to several of my friends who now have their friends, relatives in this home. Also I have spoken to some of the residents friends who have visited and I have never heard

them complain about the care home.

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Review from Lynne S (Daughter of Resident) published on 11 February 2016
Submitted via Postal Card • Report

Overall Experience

Staff have been fantastic in welcoming mum to the home, they are friendly and keen to learn all about her, providing highly professional care to the level she needs. The home and rooms are fresh, clean and well decorated, with all the right facilities. Everyone has been so helpful in helping mam settle

well. There is a good range of activities led by the activities lady who is excellent. I would recommend Riverside View to anyone.

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Review from Lynn P (Daughter of Resident) published on 12 January 2016
Submitted via Postal Card • Report

Overall Experience

In my opinion Riverside View care Home is outstanding in all aspects. My father went into another care home after leaving hospital, it was appalling, smelt of urine and he was left to stay in bed all day. I approached Riverside View to move him to them. They responded immediately even helping me transport

him. All, without exception, staff are kind, attentive and treat dad with dignity and respect. Dad suffers from dementia and is challenging at times so I know they have their hands full. The home has just been redecorated with new furnishings including dad's room. The manager goes out of her way to make sure I know what is going on and rings to make sure I am surviving the upset and guilt feelings and reassures me they are there for me as well as dad. I cannot praise this home and all the staff enough, outstanding. Thank you.

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Review from Barbara R (Daughter of Resident) published on 16 December 2015
Submitted via Postal Card • Report

Overall Experience

My mother has been in Riverside care home for approximately five months after transferring her from a hospital in Hull, where she was recovering from a broken hip. After the excellent care she received in the home she recovered from this and was doing relatively well. A couple of months ago she fell

again in the home breaking her other hip, after her second hip replacement she has recovered reasonably well, but her dementia and confusion have deteriorated, which has meant she is not happy and is constantly depressed. She has fallen again twice recently and both times receiving cuts and bruising to her head and face, and the last time spraining her wrist. This seems to have caused her further deterioration. She is still receiving the best of care from excellent staff, but unfortunately she cannot appreciate it.

Reply from Claire Westmorland, Home Manager at Riverside View Care Home

Barbara, thanks so much for your review of Riverside Care Home. We take every review extremely seriously, and always act on the feedback. We are really pleased that you are finding the care your mother is receiving of a high standard. As you mention, your mother is prone to falls and because of this we are taking extra care to ensure these are minimised as much as possible, whilst allowing her to maintain as much independence as is possible. We are constantly reviewing the most appropriate way to care for your mother, and will keep talking with you to discuss how things are going. Likewise, if you have any concerns or suggestions that you think may make your mother feel more positive, we are always keen to hear them. Thanks again for your feedback and I look forward to seeing you soon.

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Review from E L (Wife of Resident) published on 1 December 2015
Submitted via Postal Card • Report

Overall Experience

All the staff from the manager to domestics do an excellent job. All are very helpful and caring. They all look after my husband with dignity and love.

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Riverside View Care Home

Care Provided by Riverside View Care Home

Good to Know

Funding & Fees Guide for Riverside View Care Home

Facilities