Astor Court

Lamb Street, Cramlington NE23 6XF
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8.6 32 Reviews
  • Astor Court, Cramlington
Welcome to Astor Court.

Nestled in the rural area of Northumberland on the outskirts of Cramlington, close to the Northumbria Specialist Emergency Care Hospital (NSEC), Astor Court Care Home is a purpose-built two storey home with garden space offering residential and dementia residential care.

There is ample car parking at the home for visitors and bus stop is located outside the home where the number 19, 57 and 58 buses visit.

Inside the home you will find a coffee shop where hot drinks are available complementary, a modern lounge with Radio, TV and DVD player, comfortable dining room serving breakfast, lunch and dinner, cinema room and conservatory on the ground floor. One the first floor they have an activities room, lounge and dining room. All bedrooms are provided with furniture and there are communal shower rooms and bath amenities.

They have two dedicated activities coordinators on site and their residents enjoy activities in and out of the home which includes trips out, entertainers in the home, crafts, prize bingo, gardening, home baking, domino’s, knit and knatter club and activities for special events. For residents who do enjoy quiet time to themselves, there are board games available as well as 1-1 time in resident bedrooms.

They have a 5 star award in Food Hygiene and believe food is a huge aspect of their care at Astor Court and residents enjoy a cooked breakfast, choice of lunch and dinner meals, supper and hospitality trolley with drinks and cakes throughout the day.

The door is always open to visitors and they will be delighted to send you further information in the post including brochure, sample menu and sample activities pack or pop in to visit. They look forward to seeing you.

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Care Provided by Astor Court

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kim Richardson (Care Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1999
    • Number of floors: 2

Funding & Fees Guide for Astor Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,253
    • Self-Funded Residential Dementia Care from £1,281
    • RESPITE Self-Funded Residential Care from £1,518
    • RESPITE Self-Funded Residential Dementia Care from £1,562

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Astor Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Families and friends feel free to visit at any time of day. Upon admission, a secure passcode will be provided which will allow access to the building.


    For new visitors, Astor Court operates an open door policy and a member of staff will be available at any time to show visitors around the home and answer any queries.


  • Parking

  • Ample parking to the front of the home


Astor Court Reviews (32)

Total of 32, showing 1-20
8.6

Astor Court has a Review Score of 8.6 (8.615) out of 10, based on 5 reviews in the last 2 years. Over all time Astor Court has 32 reviews.

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Review from A N (Relative of Resident) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the wife of the grandson of the resident, the care has been amazing at this service so far, and have done everything to get my husband's grandmother out of hospital. The care staff and management have been fantastic and are always happy to help.
So far we cannot fault the service and those who
work there, other residents also look content within the unit we visit.

Reply from Jill, Regional Director at Astor Court

Thank you for taking the time to provide us with feedback. We are pleased that your grandfather-in-law is settling in well to Astor Court and that your experience of the service so far has been positive. We will share your review with the staff team who take pride in striving to provide the best possible care.


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Review from A M (Daughter of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot fault the staff at Astor Court. They were without fail very attentive, caring and respectful to my mum, demonstrating love and genuine interest in her and in her wellbeing. I also benefited greatly from their friendship and concern. The only downside during Mum's 9 week stay was that the building
was in complete disarray with significant work being carried out in the entrance, communal areas and corridors. This at times felt unsafe for residents and visitors and of course meant there was a great deal of dust and disruption. Despite all this the staff carried on working cheerfully and relentlessly. You are all wonderful - thank you!

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Review from Peter M (Resident) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most decent place to live.
Staff brill. Very professional. Kind and considerate.

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Review from P J (Son of Resident) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding ongoing care for my father who has a lot of complex care needs. His progress is significant and measurable. On the 29th of May, Astor Court provided space and catering for a small birthday gathering, resulting in a wonderful memorable day for my father's birthday.

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Review from Emma M (Granddaughter of Resident) published on 9 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma entered the home for respite care after time in the hospital. I was so worried about her as this was a new experience for all of us. However, the staff at the home put me at ease instantly. Each time I visit, I can see clearly how well she is cared for, they obviously know her well and try
their best to make her happy; a job which is really not easy. All the staff work so hard and I appreciate all they do.

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Review from D D (Wife of Resident) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband stayed here for our 1st week's respite. The manager and the staff were very friendly and welcoming. I had good feedback when I rang to enquire about him, and this was most reassuring.
It is difficult to mark the options below fairly as I was unable to observe during the week.
What stood
out for me was that on leaving, many of the team came to say goodbye, and he appeared very happy and relaxed with all of them, and he made a point of thanking them. This indicates that he was well looked after.

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Review from J W (Friend of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the care and support of all of the staff. They go above and beyond to make sure my friend is cared for. Nothing is too much trouble and they always keep me informed. Astor Court is always very clean and has a homely feel. I would highly recommend Astor Court.

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Review from Thomas C (Husband of Resident) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in the dementia area of Astor Court for 2 years past October. Due to circumstances beyond my control, I was unable to look after her (covid, ITU, ventilator). Luckily she was found a place at Astor Court by social services. It was a very difficult time during the lockdown period, but
through that time the management, staff, cleaners have been a constant source of the confidence I have in the ability of the staff to look after my wife and the rest of the residents.

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Review from P M (Brother of Resident) published on 12 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Brother has been treated well, seems happy enough with the home, staff looking after him to the family's satisfaction. So all in all, brother and family are happy enough with his care. Well done staff.

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Review from S L (Daughter of Resident) published on 24 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel my mam is happy in her own little way. I have no worries about her care, the carers are all lovely. The only issue I have is, all her clothes and belongings go missing. I am constantly buying her new clothes. I put her name and room number in them but it makes no difference at all.

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Review from Audrey M (Wife of Resident) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Any queries or concerns are dealt with immediately. I have no qualms about my husband's care at Astor Court.

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Review from B D (Daughter of Resident) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prompt action to any requests and concerns we raise. Excellent.

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Review from G P (Daughter of Resident) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are very happy and content that our dad is settled and seems very happy with his new home, and the staff in particular. We find the staff more than helpful. Nothing is a trouble to them which is really nice.

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Review from Kella C (Daughter-in-law of Resident) published on 8 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been in and out of hospital since February due to various illnesses and struggling at home. After speaking to a care team manager on the last ward he mentioned residential care as an option and I agreed, and as I live in Cramlington I wanted her to be closer to us for her grandchildren to
still see her as they have always had a close bond. I suggested Astor Court as it is a great home and because my mam is young, the home's age intake was welcoming. I also chose Astor Court because should my mam's need's change to nursing care, there is the lodge meaning it wouldn't be a huge upheaval for her and not as much stress for us because we won't have to search for an entirely new home. My mam has been there for two weeks respite initially and she has loved it and wants to stay. She has been so well cared for and feels safe there. Her wellbeing, mood, and diet have improved massively in these two weeks. All the staff are kind, understanding, and empathetic towards her.

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Review from Joanne S (Niece of Resident) published on 14 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I salute you all as your dedication and care is outstanding. My uncle has been cared for so well thank you. All fantastic, manager and outstanding staff. Being a care provider myself I speak for all my family when I say thanks so much.

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Review from Linda W (Daughter of Resident) published on 2 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my mum to this home before last Christmas and I am extremely impressed with this home. The care is exceptional, the carers are brilliant, nothing is too much trouble, they are friendly, caring and cheerful. I was worried about moving mum but had to as the last place was terrible, I am so pleased
I did. Five stars are not enough for this place!

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Review from M D (Sister of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister got taken into care as she has Huntington's and Astor Court was a short term fix until we found her something else as she is only 49 and too young for this care home. But, apart from the fact it is full of old people, she loves it. She is well taken care of. All the staff are lovely and so
friendly. My sister gets on so well with the staff that she wants to take them all to her new care home.

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Review from Grace F (Resident) published on 2 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care and attention lovely staff very kind and helpful. Very well fed lovely food I ate far too much, diet starts tomorrow. You hear so many bad reports about care homes but this is really good.
The one downside is there should be activities to pass the time other than that no qualms
at all.

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Review from L P (Daughter of Resident) published on 29 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad came into Astor Court after living alone after my Mam died over 20 years ago. About 5-6 years ago he was diagnosed with dementia. It was getting a real worry my dad being on his own. I was recommended Astor Court as I live in Cramling and wanted my Dad nearby. From my first meeting with the Manager
all has gone great. The staff are great with my Dad.

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Review from Ian F (Son of Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred from sheltered accommodation to Astor Court, she was depressed and not feeling very good. Since she arrived she has much improved in her well being and looks a lot happier. All this is down to all the staff being so understanding, kind, helpful and caring. Nothing is too much
trouble to all the staff looking after her.
Her room is very comfortable and caters for all her needs. Loung area is very comfortable and clean, all the building is well maintained. I would strongly recommend Astor Court to anyone - god stars!

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Current Review Score: 8.6 (8.615)

Overview of Review Score

The Review Score of 8.6 (8.615) out of 10 for Astor Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.534 for Astor Court is calculated as follows: ( (41 Excellents x 5) + (9 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 58 Ratings = 4.534

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.081 Points relating to the number of positive Reviews for Astor Court is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6. 5 Positive Reviews ÷ 8.6 = 0.581

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Kim

Kim Richardson

Job Title: Home Manager

Hello, my name is Kim and I am the Home Manager at Astor Court. I have worked in care services over 45 years in various roles & settings. I am focussed on residents living the life they wish, supporting loved ones during the changes their loved ones are experiencing. I am very flexible in my work availability, please speak with me about anything as I always wish to resolve issues & make improvements.


Frequently Asked Questions about Astor Court

What types of Care is Astor Court registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Astor Court provide?

Palliative Care, Day Care, Convalescent Care & Separate Specialist Dementia Care Unit are other types of care provided.

How many Rooms does Astor Court have?

There are 43 Single Rooms.

What are the Facilities & Services at Astor Court?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Astor Court to the centre of Cramlington?

1.1 mile(s) as the crow flies, distance by road may be significantly further.