Review from Jayne D (Daughter of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience

My mother was in another care home temporarily which was abhorrent within 24 hours of my mother coming to Birch Hill her skin was glowing again and not grey. The staff have been extremely friendly and very chatty and had my mother actually laughing again. Her personal hygiene was impeccable and her

clothing was nice and fresh. She's free to roam around as it was safe for her to do so and not locked up. I receive pictures when she’s been taken to the local tea room, get invites to upcoming events at the home and feel included no matter what time of day. I’ve gone to the home it never has a bad smell. So if you are looking to place a family member at this home, I can 100% recommend Birch Hill and you will feel rest assured they will be cared for in the manner in which they should.

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Review from S B (Wife of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience

I viewed Birch Hill Care Home for the possibility of respite care so my review is limited to a brief overview of the suitability for my husband. I found the staff very helpful, knowledgeable and empathetic. Birch Hill Care Home was vibrant and the residents I met seemed very happy. I am unable to comment

on some options.

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Review from Jonathan S (Son of Resident) published on 18 July 2023
Submitted via Website • Report

Overall Experience

Birch Hill Care home is excellent. With my mum's condition I can't think of anywhere else I'd like her to be. Knowing Mum is safe and cared for by a super friendly dedicated team is a huge comfort. Mum has constant company day and night, can and does choose to join in activities which she really enjoys

and is enriching her life and reducing the impact of her condition on Mum and also on all of the family too.
My mum has good days and bad days but on good days she recognises how lovely the house and gardens are, how fabulous the staff are and she enjoys the excellent in-house cooking.

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Review from Val C (Daughter of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience

Caring, friendly and professional staff throughout. Good communication with relatives. Lovely grounds, building and furnishings.

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Review from A L (Friend of Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience

The staff are very friendly and helpful. My friend is very well cared for.

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Review from Alan T (Son-in-law of Resident) published on 29 September 2022
Submitted via Website • Report

Overall Experience

Birch Hill is a welcoming home for residents and visitors. I have always found the home to be clean and warm. Staff are friendly and very helpful. During the pandemic and the difficult times associated with it the home was amazing.

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Review from K B (Daughter-in-law of Resident) published on 27 September 2022
Submitted via Postal Card • Report

Overall Experience

From the first contact with Birch Hall, the care understanding and kindness and professionalism has been first class. They have made the move for my mother in law seamless.
There have been a few medical issues which have been dealt with very quickly.
I really can not praise the staff team enough.

They are all fantastic from senior management down to cleaners. Superb.

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Review from Charles H (Husband of Resident) published on 27 September 2022
Submitted via Postal Card • Report

Overall Experience

Finding residential care where my wife would be safe and comfortable was essentially the foremost requirement in my mind, when it became obvious that I would soon be unable to continue to maintain her care sufficiently safely at home. Throughout her stay since last September (almost a full year now),

Birch Hill has certainly lived up to that requirement.
Birch Hill is in my experience safe, comfortable and clean environment for it's older, disabled and incapacitated residents and indeed for the staff who work constantly with them as some of the residents can be problematic due to the illness or incapacity they are living with.
During my three visits every week over the past year, management and staff have always been pleasant, very friendly and conscientious. They are also very proactive in observing and addressing residents’ changing. symptoms and behaviours - liaising with and dealing with the appointed NHS Medical and Mental Health professionals. Communication with family members is also excellent with individual contact being made as required, a regular monthly newsletter emailed and various group get together events such as training days and on-site joint lunches with families and residents.
To sum up - many thanks, well done Birch Hil and I hope Brenda will be able to stay indefinitely with you.

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Review from G B (Son of Resident) published on 27 September 2022
Submitted via Postal Card • Report

Overall Experience

Extremely professional, yet super friendly managment team. We trained, caring and thoughtful care team with excellent supervisors/team leaders.
Nice residence, ageing but well cared for, with magnificent gardens and produce available to kitchens.
Food, good variety, high quality - lots of choice.

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Review from Alison C (Niece of Resident) published on 27 September 2022
Submitted via Website • Report

Overall Experience

Everybody at Birch Hil gives sensitivity, care and respect And the consideration for families and friends is more than impressive and, more importantly, reassuring.
Thank you for dancing with my Aunt.

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Review from Jack F (Son of Resident) published on 16 September 2022
Submitted via Website • Report

Overall Experience

Birch Hill staff facilitated a lovely August visit for my partner and I, going above and beyond to make us feel welcome. Not that the month makes any difference, it's the same every time. Their evident care and regard for my father is frankly moving, but they clearly extend their care to family and

visitors as well. Exceptional service and so reassuring, not least as we live a long way away. A most heartfelt thanks to all staff at Birch Hill!

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Review from D K (Daughter of Resident) published on 14 September 2022
Submitted via Website • Report

Overall Experience

Birch Hill provide excellent care for my mam. The staff work very hard and make sure all the residents are well looked after. The care home is very clean and tidy and follow PPE procedures. My mam loves it here and enjoys playing dominos and having her hair done.

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Review from Diana C (Daughter of Resident) published on 7 July 2021
Submitted via Website • Report

Overall Experience

This is a lovely home. There is a feeling in Birch Hill that all the staff are cooperating to make the lives of residents happier. The food is (my mother told me) very good; the home is clean as a whistle without smelling of disinfectant, and nothing seems too much trouble for the maintenance crew.

As for the grounds, they are the crowning glory of the home, full of level paths which invite wheelchair exploration.
Had we know about the existence of this home my sister and I would have wished to move my mother there at least a year earlier, so that she could have benefitted from the gardens whilst still fairly mobile but when, owing to lockdown, we could no longer take her out.

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Review from Kate B (Daughter of Resident) published on 17 January 2021
Submitted via Website • Report

Overall Experience

My mother lived at Birch Hill for just over 16 months, and her care was exemplary.
During the Covid pandemic, perhaps the most difficult time ever for residents and staff, she was well protected and continued to have care of the highest standard.
She often said that she was very happy, and regarded

Birch Hill very much like her home, enjoying the company of residents and highly attentive, caring staff.
At the end of November 2020, she became a great grandmother. She must have been waiting to hear the good news, as she quickly declined. Birch Hill phoned to tell me that she was to have end-of-life care, and I could see her as often as I wished. I went in when I could, even in my pyjamas one evening, and I played her music every morning, which she loved. She slipped away one night with carers holding each of her hands.
Her end-of-life care could not have been better: sensitive to her physical, mental and medical needs: like all her care, given holistically.
I cannot thank Birch Hill enough

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Review from B L (Son of Resident) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience

My mother is well looked after. She is given extremely good care. I would recommend Birch Hill to friends and family.

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Review from P B (Daughter of Resident) published on 4 September 2020
Submitted via Website • Report

Overall Experience

My mother has been a resident at Birch Hill for nearly 3 years and is very happily settled there. She smiles and eats and sleeps well. She is extremely well-cared-for. In the recent difficulties with the COVID Pandemic, the Birch Hill staff have done a remarkable job of caring for their residents (family)

and keeping them safe. I have absolute faith and confidence in the care my mother receives and would recommend Birch Hill to anyone needing a safe, caring community for a relative.

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Review from Craig F (Son of Resident) published on 1 September 2020
Submitted via Website • Report

Overall Experience

Friendly, clean, caring and welcoming. Building well maintained, nice gardens. The management and staff genuinely care for the residents' happiness and wellbeing. 10 out of 10.

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Review from Mike B (Husband of Resident) published on 27 August 2020
Submitted via Website • Report

Overall Experience

Whilst gravely ill with several forms of dementia, my wife’s last three years were extremely secure in the hands of the wonderful staff at Birch Hill. Whenever her daughters and I visited, usually unannounced, we found my wife happy, well dressed and comfortable in her environment. She was always

perfectly dressed, complete with her bling and the room thoroughly clean and tidy without it seeming to be institutional. Meals were great, I could have enjoyed the food myself! And we were always plied with great tea and cakes upon turning up. With its beautiful gardens, purpose-built vehicle for trips out and adequate lounge and leisure rooms I feel it virtually impossible to find a better residential home.
Best wishes and more power to the elbows of all of the staff.

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Review from L A (Daughter of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience

First and foremost, I want to say how kind, thoughtful and professional all of the staff are. With limited visiting starting again recently, I see first-hand how the care staff interact with our mum and feel very grateful to know she's in strong, capable hands. The management team are also great; always

on hand to check that mum is okay if we're concerned for any reason. After visiting Birth Hill for the first time, we were so impressed with everything that we saw, we decided instantly that this was the place! Although it's taken a while for her to adapt to her new surroundings, we know mum has made good friends and is very happy. Thanks to all.

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Review from K L (Son-in-law of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience

Superb team of dedicated, caring staff. Impressive understanding of the needs of my mother-in-law. Beautiful grounds and good food. Particularly impressed with their response to the current pandemic.

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Birch Hill Care Home

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