Castleview Care Home

Howling Lane, Alnwick NE66 1LH
Submit a Review
9.5 29 Reviews
  • Castleview Care Home, Alnwick
Castleview Care Home is a purpose-built nursing and residential care home, located in a quiet area of the historic market town of Alnwick. It offers first-class care within a homely and stimulating environment. At Castleview, staff staff are carefully recruited and trained to ensure they are committed to deliver care with passion, empathy and dignity.

Residents are at the heart of everything that they do with staff providing care based on support plans that are unique to each individual, complemented by a programme of activities that keep Residents connected to each other, their families, and the wider community and focused on their wellbeing.

Show Castleview Care Home on the Map

Care Provided by Castleview Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Stephen Dunn (Registered Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1999
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Castleview Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £930
    • Self-Funded Residential Dementia Care from £960
    • Self-Funded Nursing Care from £930
    • Self-Funded Nursing Dementia Care from £960
    • RESPITE Self-Funded Residential Care from £930
    • RESPITE Self-Funded Residential Dementia Care from £960
    • RESPITE Self-Funded Nursing Care from £930
    • RESPITE Self-Funded Nursing Dementia Care from £960

  • Castleview's fees include:
    -   Care coverage 24 hour 7 days per week, tailored to the needs of the Resident.
    -   Furnished accommodation.
    -   All meals and drinks.
    -   In-house laundry service.
    -   All in-house activities organised to promote physical and mental wellbeing amongst Residents.
    Additionally, Residents can request the following external services for an extra charge:
    -   Chiropody
    -   Hair Dressing
    -   Vision and/or hearing visits
    -   Dedicated dentist
    -   Newspaper delivery
    -   Landline telephone
    -   Trips and days out are subsidised through the Residents Fund, but may incur a small fee.
    Please note that fees published are indicative only. Prices vary based on room sizes. Final fees to be charged are based on an assessment of the needs and preferences of every Prospective Resident at Langley House.
  • (these prices are only a guideline, please contact Castleview Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Relatives are welcome at anytime, altough they kindly ask that you aim to visit outside of protected meal times. Castleview is a pet friendly home and welcomes well trained pet visitors with a little advanced notice. Prospective Residents can book a tour to be shown around, meet the Castleview team and have their questions answered.


  • Parking

  • Visitor parking is available to the rear of the home.


Castleview Care Home Reviews (29)

Total of 29, showing 1-20
9.5

Castleview Care Home has a Review Score of 9.5 (9.488) out of 10, based on 9 reviews in the last 2 years. Over all time Castleview Care Home has 29 reviews.

Overall Experience

  • 25
  • 4
  • 0
  • 0
  • 0

Date Published

29
3
3
9
20

Review from T S (Daughter of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout my mum's short stay at Castleview I was very happy with every aspect, from the initial information provided and arrival process, the care that was given in difficult circumstances and the way both she and family members were cared for as her life ended.
We were fully consulted at each stage
and clear and timely information given. Our experience was in the dementia ward, where those with different stages and aspects of the disease were treated with kindness and good humour.

Reply from Gretel Dixon, Marketing and Community Engagement Manager at Castleview Care Home

Thank you for sharing your experience at Castleview during your mum's stay. We would like to offer our sincere condolences to you and your loved ones, and we are truly grateful that you've taken the time to send us such kind words. Ensuring compassionate care for both our residents and their families is at the heart of what we do, so we're very pleased you felt supported at every stage and that you found our dementia ward to be a place of kindness and good humour. We deeply appreciate your trust in us during this time and will share your thoughtful feedback with our team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris C (Daughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Couldn't fault the staff and manager, mum spent her last 8 months at Castleview Care Home with quite advanced Alzheimer's. Many of the staff went above and beyond to help to get her to eat when she first went in, and after she settled she responded well to the staff, some of whom she had a lovely bond
with. They do really care about the residents and treat them with respect, they would also try to accommodate anything we asked for if it was possible. They were very caring and respectful when she finally passed away.
The only negative thing we could say was that from time to time they were short staffed which inevitably has an impact, but isn't really a fault of the home, maybe just a sign of the times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D B (Son of Resident) published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were so very mind to mum, no one could have asked for more. Nothing was too much trouble, even at the end. I would always recommend Castleview Care Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Darren S (Son of Resident) published on 27 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Castleview for approximately two and a half years. During that time, the care she received was excellent. She was always clean, and she enjoyed the food and loved the staff. I, too, found all the staff and management team to be excellent. I have no hesitation in recommending
Castleview.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol C (Daughter of Resident) published on 18 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having a need for a nursing bed for my Mam, Castleview was, without doubt, our first choice. The Manager went out of his way to accommodate Mam in a much sought-after, homely facility. We felt at ease, from the outset of our enquiry.
Very sadly, Mam passed away a mere two weeks later, her stay all
too brief. The staff are so lovely and a credit to the Management.
I would not hesitate to recommend a stay for your loved ones.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S G (Daughter of Resident) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum got excellent care in the short time she was with you January 2023 until April 2023. The staff were all amazing with Mum and other members of the family, nothing was a problem for them. When Mum sadly passed away, the staff made sure that I was supported too.
I would highly recommend Castleview
Care Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Husband of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The disabled parking bays should be marked with yellow lines and yellow disabled signs on the ground in the bays. This should apply to staff and workmen vans.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris W (Son-in-law of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Castleview Care Home is a place you can trust to look after the people you love. The manager and his team delivered the care they promised us from the beginning to the end of my father-in-law's stay there. We gave them our trust and they didn’t let us down.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Irene W (Daughter of Resident) published on 23 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Castleview Care Home is exactly that. My dad had a scenic view from his comfortable en-suite room, as well as being able to watch the comings and goings of the world as well. The care and respect given by all to my dad, especially at the end of his time there was exemplary. This care was also extended
to myself and family. He and we felt that Castleview was his home from home.
Thanks once more to the manager and his team for all that they do which is above and beyond.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nevilla F (Husband of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife spent only about two weeks in Castleview Care Home. The whole of the staff were outstanding and looked after her so well during her short stay. She died in peace.
From our limited experience, I would have no hesitation in recommending Castleview and giving 100% to the staff for all their help
and support.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Catherine D (Daughter-in-law of Resident) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law spent her last five months in Castleview Care Home following a major stroke which left her paralysed down one side and unable to eat solids or drink normally. She was always treated with great respect and care by all staff who tried to make her comfortable in difficult circumstances.
I would recommend Castleview to others!
There was very good teamwork, all staff were professional but had a friendly, caring nature with a much-needed sense of humour! Special thanks also to all staff who comforted our family, chatted to us and offered us drinks at all times of day and night!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Derek D (Son of Resident) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum spent the last five months of her life at Castleview Care Home following a stroke that left her immobile. All of the staff made her time there as comfortable as possible, treating her with respect and compassion throughout. Our family members were able and welcome to visit every day and our
dog was able to lie on her bed which brought a smile to her face. Our dog also toured the general lounge to say hello to other residents. The team at the home were always available to talk to us concerning Mum's condition and any concerns we had throughout her stay and towards the end, we were able to be with her round the clock. We cannot thank the staff enough for their professionalism and humanity in making such a difficult time for her and us more bearable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lorna J (Daughter of Resident) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are all excellent, extremely kind and caring and made Mum and the whole family very welcome whenever we visited. Would certainly recommend the home to others.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gary C (Son of Resident) published on 8 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic service for my mum's two-week respite. The staff could not do enough to help us and make Mum feel at home! The building was very clean and very well run. The food and activities were great, and Mum loved it; she was sad to leave.
I can not recommend Castle View enough for anyone
to stay. Mum is a stroke victim with limited movement and speech, and the staff's care for her was fantastic!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen H (Son of Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Consistently excellent care. Castleview Care Home stands out above the pack and we feel really fortunate for Mum to be cared for there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L A (Daughter of Resident) published on 12 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very obliging, hardworking staff and management. Mam is being very well cared for, and my family are very pleased with the care being provided.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Geoffrey T (Husband of Resident) published on 6 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was admitted into Castleview Care Home in February 2021 with Alzheimer's, during that time she has received excellent care and medical attention. Most of this time she has been bedridden and therefore unable to comment on activities. She is now on end of life care and I'm able to see her every
day. During lockdown at the home, I was able to visit two days per week. I am 85-years-old and live on my own and am treated by all the staff as family. All the staff, from management downwards, are all qualified and work well as a professional team together.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy D (Daughter of Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since being in Castle View the staff members have gone above and beyond in the care of my mum. They treat all residents as family and the care is second to none. Nothing is too much trouble. The food is good and nutritious and my mum's a fussy eater but she enjoys her meals. I would recommend this place
100% to anyone looking for a home for a family member.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen N (Partner of Resident) published on 14 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, caring service from all the staff at Castleview Care Home. I cannot praise and thank them enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jacqui K (Daughter of Resident) published on 13 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Castleview Care Home in March, shortly after Dad died. She had Alzheimer’s so couldn’t live alone. She was immediately welcomed and settled in straight away. I cannot thank the staff who looked after mum enough. She was treated with the utmost dignity, care and respect by everyone
who dealt with her. The staff made a great effort to get to know her and she always told me she felt well cared for and that everyone was lovely. Sadly she died last week and I was able to be with her. The staff looked after me as well as they looked after Mum. Castleview is a wonderful, homely place with extremely caring staff. They made my Mum’s last few months comfortable and happy. They looked after me and my brother and sister as well throughout this difficult time. I was so worried about moving her there but I really had nothing to worry about. Thank you so much to everyone who looked after Mum so well and made things so much easier for me.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.488)

Overview of Review Score

The Review Score of 9.5 (9.488) out of 10 for Castleview Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.650 for Castleview Care Home is calculated as follows: ( (73 Excellents x 5) + (27 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 103 Ratings = 4.65

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.838 Points relating to the number of positive Reviews for Castleview Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 9 Positive Reviews ÷ 9.6 = 0.938

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 18 Mar 2025

For up to date information on bed vacancies, please contact us.


Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Steve

Steve Dunn

Job Title: Registered Home Manager

My name is Steve Dunn and I am responsible for managing Castle View Nursing home.


I have worked in social care since leaving school over 35 years ago. I have Local Authority and private sector experience. I have worked in residential and community-based services.


I have a passion for delivering true person centred care and Dementia services.


When I'm not at work, my hobbies include Photography, woodwork and spending time with my two beautiful black Labrador retrievers.


Fiona

Fiona Mellon

Job Title: Home Administrator

Hi, I'm Fiona. I have worked in care for over 20 years and I have a wealth of experience working in residential care.


I have supported the Castle View in various roles including Senior Carer and as an Administrator.


I have been instrumental in developing administration systems that help run the home smoothly.


My hobbies and interests include Gardening, Local History and Country Dancing. I am an active member of my local community and I regularly organise local events and fund raise for charities close to my heart.


Frequently Asked Questions about Castleview Care Home

What types of Care is Castleview Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act, No Medical Intervention & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Castleview Care Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Castleview Care Home have?

There are 48 Single Rooms.

What are the Facilities & Services at Castleview Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Castleview Care Home to the centre of Alnwick?

0.3 mile(s) as the crow flies, distance by road may be significantly further.