Castleview Care Home

Howling Lane, Alnwick NE66 1LH
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9.5 29 Reviews
  • Castleview Care Home, Alnwick
Castleview Care Home is a purpose-built nursing and residential care home, located in a quiet area of the historic market town of Alnwick. It offers first-class care within a homely and stimulating environment. At Castleview, staff staff are carefully recruited and trained to ensure they are committed to deliver care with passion, empathy and dignity.

Residents are at the heart of everything that they do with staff providing care based on support plans that are unique to each individual, complemented by a programme of activities that keep Residents connected to each other, their families, and the wider community and focused on their wellbeing.

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Care Provided by Castleview Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Stephen Dunn (Registered Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1999
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Castleview Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £930
    • Self-Funded Residential Dementia Care from £960
    • Self-Funded Nursing Care from £930
    • Self-Funded Nursing Dementia Care from £960
    • RESPITE Self-Funded Residential Care from £930
    • RESPITE Self-Funded Residential Dementia Care from £960
    • RESPITE Self-Funded Nursing Care from £930
    • RESPITE Self-Funded Nursing Dementia Care from £960

  • Castleview's fees include:
    -   Care coverage 24 hour 7 days per week, tailored to the needs of the Resident.
    -   Furnished accommodation.
    -   All meals and drinks.
    -   In-house laundry service.
    -   All in-house activities organised to promote physical and mental wellbeing amongst Residents.
    Additionally, Residents can request the following external services for an extra charge:
    -   Chiropody
    -   Hair Dressing
    -   Vision and/or hearing visits
    -   Dedicated dentist
    -   Newspaper delivery
    -   Landline telephone
    -   Trips and days out are subsidised through the Residents Fund, but may incur a small fee.
    Please note that fees published are indicative only. Prices vary based on room sizes. Final fees to be charged are based on an assessment of the needs and preferences of every Prospective Resident at Langley House.
  • (these prices are only a guideline, please contact Castleview Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Relatives are welcome at anytime, altough they kindly ask that you aim to visit outside of protected meal times. Castleview is a pet friendly home and welcomes well trained pet visitors with a little advanced notice. Prospective Residents can book a tour to be shown around, meet the Castleview team and have their questions answered.


  • Parking

  • Visitor parking is available to the rear of the home.


Castleview Care Home Reviews (29)

Total of 29, showing 21-29
9.5

Castleview Care Home has a Review Score of 9.5 (9.488) out of 10, based on 9 reviews in the last 2 years. Over all time Castleview Care Home has 29 reviews.

Overall Experience

  • 25
  • 4
  • 0
  • 0
  • 0

Date Published

29
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9
20

Review from Yvonne J (Daughter of Resident) published on 10 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Castleview for two years. The staff are excellent; very friendly and helpful. Rooms are always clean and tidy. They really stepped up to the mark during Covid-19, keeping my mam safe and well, as well as others. Would totally recommend it for your loved ones. End of life care was brilliant;
my mam went with dignity and love. Thank you.

Reply from Steve Gibson, Head of Care & Development at Castleview Care Home

Thank you so much for taking the time to complete this review at such a difficult time. Your kind comments will be fed back to the team at Castleview. Thank you.


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Review from Barbara H (Mother of Resident) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Castleview for just under a year now, and I am extremely happy with her care and appearance. She is happy and settled very quickly. The home keeps me informed and has been excellent during the pandemic. I cannot speak highly enough of the staff and manager!

Reply from Steve Gibson, Head of Care & Development at Castleview Care Home

Thank you for taking the time to complete this review for Castleview Care Home. We are so pleased that you and your mother are happy with everything at Castleview and thank you for your kind comments. I will ensure that your comments are shared with the team. We will always continue to be the best we can. Thank you.


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Review from Harold H (Husband of Resident) published on 7 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is with difficulty that I find words to express such excellence found in Castleview. Care, understanding and empathy with patients are of the highest level. I never cease to be aware of such high professionalism throughout the home. I have yet to meet any member of staff who does not smile and say
hello whenever our paths cross. I feel fortunate that my wife is in the care of Castleview.

Reply from Steve Gibson, Head of Care & Development at Castleview Care Home

Thank you for your kind words and taking the time to write this review for Castleview Care Home. I know that your comments and sentiments will mean the world to the manager and the team and will ensure that your message is passed on to the team.


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Review from Margaret D (Daughter of Resident) published on 27 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of Castleview from early March to late April 2020. Her residency there was cut short by an illness from which she died on May 10th in hospital. During her time in the care home she was treated with compassion and respect, despite this incredibly stressful time. The staff
are wonderful and highly responsive, not only to my mother but also to her daughters. My only regret is that we didn't persuade my mother to become a Castleview resident earlier. I send my heartfelt thanks to all the staff. They are heroes.

Reply from Ian Proudfoot, Operations Manager at Castleview Care Home

Ascot Care Ltd and Castleview Care Home would like to thank you, for your kind and positive comments to our service provided and to our dedicated staff team, after caring for your mum at this difficult time.


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Review from David S (Nephew of Resident) published on 12 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was admitted to Castleview Care Home for respite care initially in September 2017. He became a full-time resident in November and unfortunately died in January 2018. I cannot praise all the staff highly enough. They are a caring, empathetic and very professional group of people who made the
final months of my uncle's life settled, happy and content. He did not find the move from his own home easy to accept but they helped him to come to terms with it with immense patience and understanding. Everyone from the management, the nursing staff, the care staff and the domestic staff worked as a supportive team to ensure that he was comfortable and well cared for. I know from conversations with him that he was very appreciative of everything that was done for him. I must also point out that this support continued after he died with everyone giving myself and other family members all the support and time we needed to deal with a difficult situation.


Thanks to you all.


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Review from Steve W (Relative of Resident) published on 16 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been living in Castleview since May this year and has settled remarkably well. I have called at the home at various different times to check that it is as good as I thought and it is. The staff are compassionate and tactile and seem genuinely to love their work. I rate Castleview very
highly.

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Review from Sharon T (Daughter of Resident) published on 29 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t thank Castleview Care Home enough for the loving care and support they give to my dad. He is at end of stage with c.o.p.d it has been very stressful for my dad and also our family, the care and the support we get from the manager and ALL the care team is second to none. My dad has been in Castleview
for 51/2 years it’s heart breaking seeing your loved ones in a care home but knowing that people you trust are looking after them is so reassuring. My dad has been supported by a nurse who isn’t really a nurse but an angel in disguise, he has sat for hours and hours reassuring my dad he goes way way beyond his nursing role myself and my brother can’t thank him enough he has been our family’s rock.
A huge thank you to EVERYONE at Castleview from our family ??

Reply from Stephen Dunn, Home Manager at Castleview Care Home

Thank you so much for the great feedback Sharon, it's an absolute pleasure to care for your dad.


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Review from Sarah M (Niece of Resident) published on 28 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault Castleview Care Home. My aunt has been there for 6 months and suffers from dementia. The staff are friendly and kind, efficient and communicative and when she gets upset when we are leaving will give her a hug, they seem always to have time to talk and listen. I know that my aunt could
not be in a better place.

Reply from Stephen Dunn, Home Manager at Castleview Care Home

Thanks so much for those kind words, as always we strive to provide person-centred care to all of our residents and their families.


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Review from Michael R (Nephew of Resident) published on 14 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home provided an excellent standard of care to my uncle during his stay. At the start of his stay he was a very angry person in the early stages of dementia, however, the team worked with him and he settled in saying that the staff were excellent and looked after him very well. He enjoyed the variety
of food and could not praise the staff enough who went out of their way to make his time in Castleview enjoyable. The team went out of their way to try and accommodate his needs including arranging to pick him up from the town if his legs were too sore to walk back.

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Current Review Score: 9.5 (9.488)

Overview of Review Score

The Review Score of 9.5 (9.488) out of 10 for Castleview Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.650 for Castleview Care Home is calculated as follows: ( (73 Excellents x 5) + (27 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 103 Ratings = 4.65

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.838 Points relating to the number of positive Reviews for Castleview Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 9 Positive Reviews ÷ 9.6 = 0.938

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 18 Mar 2025

For up to date information on bed vacancies, please contact us.


Awards / Recognitions (0)

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Meet the Team (2)

Steve

Steve Dunn

Job Title: Registered Home Manager

My name is Steve Dunn and I am responsible for managing Castle View Nursing home.


I have worked in social care since leaving school over 35 years ago. I have Local Authority and private sector experience. I have worked in residential and community-based services.


I have a passion for delivering true person centred care and Dementia services.


When I'm not at work, my hobbies include Photography, woodwork and spending time with my two beautiful black Labrador retrievers.


Fiona

Fiona Mellon

Job Title: Home Administrator

Hi, I'm Fiona. I have worked in care for over 20 years and I have a wealth of experience working in residential care.


I have supported the Castle View in various roles including Senior Carer and as an Administrator.


I have been instrumental in developing administration systems that help run the home smoothly.


My hobbies and interests include Gardening, Local History and Country Dancing. I am an active member of my local community and I regularly organise local events and fund raise for charities close to my heart.