Riverside House

Gas House Lane, Low Stanners, Morpeth NE61 1TE
Submit a Review
9.9 53 Reviews
  • Riverside House, Morpeth
Welcome to Riverside House, an independent care home nestled in the heart of Morpeth. The team takes great pride in being an integral part of the local community, and the unwavering focus is on delivering exceptional, person-centred care to valued residents. This has been evidenced by winning the Activities Team of the Year Award at the Caring UK Awards 2022!

Situated on the picturesque banks of the River Wansbeck, Riverside House offers a tranquil setting with a substantial garden area, providing a peaceful retreat for residents. The prime location near the historic centre of Morpeth ensures easy access to local amenities, while excellent public transport links make visiting convenient for friends and family. For those traveling by car, ample parking is available in the dedicated car park.

The home boasts 46 well-appointed en-suite bedrooms, complete with Wi-Fi access and accessibility features for both residents and visitors. Additionally, a person-centred activities program is designed, with events and experiences tailored to the interests of residents, ensuring they lead fulfilling and engaging lives.

At Riverside House, residents on a residential basis benefit from individualised care led by a dedicated Senior Carer. Working closely with the resident and their family, a comprehensive care plan is tailored to meet their unique needs. Additionally, residents have access to the community-based healthcare team, including their GP and District Nurses, ensuring holistic care and support.

The doors at Riverside House are always open, and the team looks forward to welcoming you.

Show Riverside House on the Map

Care Provided by Riverside House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Riverside House Propco Ltd
  • Person in charge
  • Julie Roper (Manager)
  • Admission Criteria
    • Contact Manager for any enquiries
    • Ages 65+
  • Room Information
    • Single Rooms (46)
    • Single Rooms with ensuite Wet Room (46)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015

Funding & Fees Guide for Riverside House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,157 – £1,158
    • Self-Funded Residential Dementia Care £1,157 – £1,158
    • RESPITE Self-Funded Residential Care £1,157 – £1,158
    • RESPITE Self-Funded Residential Dementia Care £1,157 – £1,158

  • All Service users have access to a hairdresser on a weekly basis at an extra cost.
    There is a top of fee for all funded care of 10%
  • (these prices are only a guideline, please contact Riverside House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There are no set visiting times, visitors are welcome at any time, although kindly request that meal times remain protected to enhance the dining experience for residents.


  • Parking

  • Car Park adjoining the home


Riverside House Reviews (53)

Total of 53, showing 1-20
9.9

Riverside House has a Review Score of 9.9 (9.899) out of 10, based on 15 reviews in the last 2 years. Over all time Riverside House has 53 reviews.

Overall Experience

  • 36
  • 13
  • 3
  • 1
  • 0

Date Published

53
3
3
15
38

Review from Ivan B (Son of Resident) published on 24 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very well cared for at Riverside House. She has settled well and takes an active role in the family activities, with the new activities co-ordinator who is outstanding.
All of the staff, both caring and domestic, along with all managers and admin, are very approachable and efficient. We
are extremely happy with the care provided.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian E (Nephew of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt came into care for respite but because of the care given she has decided to stay.
I am pleased with everything I have seen and it is great my aunt feels safe now.
Many thanks to all the staff.

Reply from Julie Roper, Home Manager at Riverside House

Thank you very much for taking the time to leave us a review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Freda B (Resident) assisted by family/friend published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the minute I entered the home I felt "at home". The staff have been great during my stay. I initially went in as respite for three weeks, but have decided to stay. I feel safe, the food is great and I'm very happy.

Reply from Julie Roper, Home Manager at Riverside House

Thank you for your kind words, we are very pleased to have you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrea B (Niece of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can honestly say that my uncle going into Riverside care home was the best move our family made. Instantly the worry and pressure were lifted with the confidence we had that the staff would care and he would be safe. On arrival we were greeted and made so welcome all aspects of the home's procedures
were explained in a clear friendly manner and assured that if we had any concerns or were unsure of anything we would just need to ask. Every member of staff introduced themselves to us and my uncle explaining their role within the home and chatting to my uncle. The management of the home is second to none with the entertainment and activities well planned and thought out. Nothing is a trouble and we can rest easy with confidence that our uncle is being cared for 100%. Outstanding.

Reply from Julie Roper, Home Manager at Riverside House

Thank you very much for taking the time to leave such a lovely review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan D (Daughter of Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are so kind and caring when relating to the residents. The personal histories of the residents are respected along with their present activity. I feel the home gives so much of a sense of security as possible for someone who needs to be looked after, whether they acknowledge that need or not.
The activities and lounge set-up provide stimulation and company for my mother.

Reply from Julie Roper, Home Manager at Riverside House

Thank you very much for taking the time to leave a review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Allana M (Granddaughter of Resident) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Riverside House was a life changing decision for my grandad. Initially, I was so worried about my grandad going into care, about trusting strangers with his support, I never needed to panic. They are were like family to him, everyone was so lovely. My grandad had a stroke last Christmas, he was bed
bound and we had little hope of him walking again, or getting his strength back. He had no motivation to go on in life. Riverside made such an effort from the start, to involve him in activities, he came back to us and built his strength back with the help of the exercises every day in the group sessions. He went from respite with a view to a permanent space to going home walking and happy in 7 months. I could never thank the staff enough for what they have done for him. He was very reluctant to accept support but they built up trust with him. They involve the community and have so many visitors, performers, Dogs and nursery children visit weekly. Good mental health is at the forefront of the care.

Reply from Julie Roper, Home Manager at Riverside House

Thank you very much for taking the time to leave a review and it is wonderful hear that the teams hard work and dedication continues to make such a difference.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joan W (Daughter of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The activities are absolutely amazing, they get all the residents involved. My dad loves it.
Amazing staff, friendly and professional. Food is brilliant!
Super clean aswell.

Reply from Julie Roper, Home Manager at Riverside House

Thank you for taking the time to leave us a review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R I (Son of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Like Riverside House, can't fault anything. My father is very happy here. The staff are wonderful. There's a very good range of activities and there are things on every day so we know Father is in very good hands here.

Reply from Julie Roper, Home Manager at Riverside House

Thank you for taking the the time to leave a review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I R (Son of Resident) published on 29 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A brief message to express thanks to the manager and your team for making Mam's move to Riverside House such a success: long may that success continue! From our earliest enquiries, the team has convinced us that Riverside House is the best place for Mam to be. We worked with the team, and other relevant
professionals, towards the move to Riverside House and, having prepared the ground, we couldn't have asked for a more helpful response in the run up to, and immediately following, admission. It is still early days, but the signs so far are very encouraging and give us considerable comfort that Mam is in safe hands. If there is ever anything you think we should know, or help or advice we can provide to assist in the care and support you and your team provide to Mam, please don't hesitate to let me know. Please share our appreciation with your team. We look forward to future visits and to voicing our appreciation more directly to your team.

Reply from Julie Roper, Home Manager at Riverside House

Thank you very much for taking the time to leave a review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jacqueline B (Daughter of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is superb! They consistently go above and beyond to provide the residents with varied, quality activities to keep them stimulated. This has been particularly so in their work with their dementia choir - the work that has gone in, and the results are amazing.

Reply from Julie Roper, Home Manager at Riverside House

Thank you very much for taking the time to leave a review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Laura C (Daughter of Resident) published on 21 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff regularly engage with residents without prompts. Residents look happy and fulfilled. Plenty of activities and tea/biscuits. Out of 4 times I have been there have been activities and residents enjoying themselves. This is my first-hand experience of visiting a residential facility and it is always
a very positive one. My mother's room is spacious and the bathroom large and she engages happily with staff.

Reply from Julie Roper, Home Manager at Riverside House

Thank you very much for taking the time to leave us a review. I am very pleased with the experience you have had.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean S (Daughter of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the outset the staff at Riverside House were friendly, warm and welcoming. My mother was anxious about her respite stay, but the staff's reassurance and kind welcome soon settled her. The meals were a huge hit with my mum! The range of activities were varied and staff enabled Mum to take part.
Overall, an excellent experience for her and peace of mind for me!

Reply from Julie Roper, Home Manager at Riverside House

Thank you for taking the time to review us at Riverside, we are happy to here your mum enjoyed her stay.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol D (Daughter of Resident) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Riverside for the past four years, and although she was reluctant to go into a care home, she has been the happiest she has been for a long time. The staff were always kind, caring, engaging and ready to have a laugh. She felt happy and at home. The activities are broad and inclusive
and help to stimulate all the residents rather than leave them sitting in chairs and bored all day. They received a well-deserved award for the activities recently.
I thank them all for making my mum’s last few years as happy as they could.

Reply from Julie Roper, Home Manager at Riverside House

Thank you for taking the time to provide a review for Riverside, we very much appreciate your feedback and thank you for your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lucy B (Daughter of Resident) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad (eighty-four) moved in here following a stroke which left him immobile. His prognosis was not good.
Three months later he is walking, his memory has improved and best of all he has made lots of new friends.
He is happier now than he has been in a very long time.
The staff are super friendly and
treat Dad with respect and care.

Reply from Julie Roper, Home Manager at Riverside House

Thank you for taking the time to review us at Riverside, we very much appreciate your feedback and thank you for your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John D (Husband of Resident) published on 21 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is very well looked after by the caring staff. Her overall well-being has improved during the time she has been a resident. The reason I chose this home was because of its excellent rating and the fact an excellent activities manager was in post 5 days per week. I cannot stress the importance
of the well-being of the residents of the activities he does an excellent job exercising their minds.

Reply from Julie Roper, Home Manager at Riverside House

Thank you very much for taking the time to review Riverside. We appreciate any feedback offered.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brenda H (Daughter of Resident) published on 25 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, I am very happy with the care my mum receives. The carers are very kind and helpful and go out of their way to encourage my mum to join in things and make her happy. My mum has had two serious choking episodes and they literally saved her life. It gives me peace of mind knowing my mum is safe
and well looked after. The home has a friendly, welcoming feel to it and it feels like one happy family there. Well done Riverside and I wouldn't hesitate to recommend it to people for their loved ones.

Reply from Julie Roper, Home Manager at Riverside House

Thank you so much for taking the time to leave us a review and thank you for your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra W (Daughter of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in this care home 2 years ago and the staff were excellent so I didn't hesitate to get my mym here and she loves it. The standard of care is so good and it is a high comfort to the family to know she gets the best care with stimulating activities.

Reply from Julie Roper, Home Manager at Riverside House

Thank You very much for your kind words and taking the time to submit a review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C H (Daughter-in-law of Resident) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall staff are extremely good and caring towards residents. They demonstrate understanding, and empathy towards individuals and know when to step back and allow a resident to have his/her lead. We always get a phone call to alert us of a fall which is great. Staff cope well with lots of different
relatives phoning and understand the importance of keeping us all involved. Always willing to enable a visit where possible. Yes - there are problems with mixing up of clothes and owners but I recognise the difficulties caused by dementia. Presentation of food is sometimes lacking. Offering a cuppa to visitors is very welcome and makes us feel involved.

Reply from Julie Roper, Manager at Riverside House

Thank you for taking the time to give us feedback, it's very helpful to hear people's input.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P L (Son of Resident) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother arrived at Riverside House I have found the place to be clean and comfortable and a safe environment. She seems to be quite settled and I am more than happy with the way the staff treat her (with dignity). I would have no problem recommending the place to anyone who was thinking of sending
a loved one there.

Reply from Julie Roper, Manager at Riverside House

Thank you so much for taking the time to complete a review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N S (Daughter-in-law of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely care home. We have just visited, and it was clean, and the staff were so friendly and welcoming. We took Mum into the garden, which is well laid out and well kept, also the bird feeders were filled. A member of staff brought a wheelchair for Mum and was very helpful. Mum’s room was
clean, and the things she needed were available. Mum says she likes the food and the selection she is given. She also likes doing activities, which seem interesting and varied and tells me about what she has done. The staff are so kind and caring towards Mum, and have a laugh with her which she likes. They are very helpful when I phone to speak to Mum or to ask anything. The manager is very caring, knowledgeable and helpful and always responds to anything I ask. The atmosphere is very good, and I’m very happy that Mum is being cared for here.

Reply from Julie Roper, Manager at Riverside House

Thank you so much for taking the time to send us a review; we very much appreciate any feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.899)

Overview of Review Score

The Review Score of 9.9 (9.899) out of 10 for Riverside House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.899 for Riverside House is calculated as follows: ( (161 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 178 Ratings = 4.899

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Riverside House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Riverside House

What types of Care is Riverside House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Riverside House provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Riverside House have?

There are 46 Single Rooms.

What are the Facilities & Services at Riverside House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Riverside House to the centre of Morpeth?

0.4 mile(s) as the crow flies, distance by road may be significantly further.